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City of Brampton

Coordinator, Disability Management

Brampton, ON, Canada

Hiring Salary Range: $80,954.00 - $91,073.00 per annum · Full-time

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Job details

Pay: Hiring Salary Range: $80,954.00 - $91,073.00 per annum
Job type: Full-time
Apply by: Nov 1, 2026
Positions available: 1
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Opening Number: 107275

Job Requisition Number: 572

Number of Positions: 1

Job Type: Management and Administration

Job Code: Coordinator 4, 35

Department: CORPORATE SUPPORT SERVICES

Division: People and Equity

Hiring Salary Range: $80,954.00 - $91,073.00 per annum

Job Grade: 4

Job Status and Duration: Full Time (FT), Regular (R)

Hours of Work: 35 Hour work week

Location: City Hall

Posting Date: 10/02/2026

Closing Date: 10/16/2026

Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.

This position is responsible for providing operational support to the Disability Management Team with a focus on the coordination of WSIB claims from creation to closure as well as administratively supporting the management of STD and LTD claims. The incumbent will facilitate and process documentation and transactions related to WSIB and disability claims management and help with educating our managers and employees with the workers compensation and disability claims processes.

OPERATIONS SUPPORT

Support HR stakeholders in managing WSIB claims management.
Maintain records of all WSIB claim files from creation to closure.
Review WSIB cost statement to ensure appropriate costs are levied at the City.
Coordinate RTW/Medical Accommodations meetings with all employees who require an accommodation for medical reasons or are returning from an extended medical absence for occupational or non-occupational illnesses.
Coordinate the case management of WSIB, STD and LTD disability claims.
Participate in problem solving, including addressing and resolving complaints with pay and entitlement.
Assist with the maintenance of case files.
Participate in the revision or review of disability plans with regards to processing and entitlement as appropriate.
Arranging for assessments to take place including FAE’s (functional abilities evaluation) and IME’s (Independent Medical Examination), etc.
Ensure the safeguarding of all confidential files.

CUSTOMER SERVICE

Respond and handle service related enquiries within the established service standard timelines.
Providing advice and guidance, including policy procedure, and collective agreement interpretation on disability management, return to work and medical accommodation.

CORPORATE CONTRIBUTION

Conduct research and analysis using various resources to gain insight of current program/project, processes and practices to assist team in ways to improve service solutions and support operational needs.
Researching and coordinating training sessions on abilities management, return to work and medical accommodation.

COMMUNICATION AND REPORTING

Monitoring WSIB, STD and LTD claims by maintaining communication with the employee and their leader.
Collecting data, analyzing and generating reports and program statistics while ensuring data quality.
Assist with the development of templates, forms, letters, etc.
Prepares communications (letters, etc.) to supervisors, employees and insurance providers regarding claims management.
Working collaboratively with the various unions, while addressing complex cases with the WSIB, HR, OD and the LTD providers.

TEAMWORK AND COOPERATION

Assist in special projects as required.
Work within diverse groups to support operational goals and objectives.
Demonstrate corporate values at all times.
Participate as a member of cross-functional team.
Provide support/backup as necessary to team members.

SELECTION CRITERIA

Education

Post-secondary degree in Human Resources, Occupational Health, Kinesiology, Nursing, Social Work or other related academic program

Experience

A minimum of two (2) years of experience with disability claims and WSIB claims management in a unionized environment.
Previous experience using HRIS & Claim management systems (e.g., Parklane, PeopleSoft etc.) is required.

Knowledge, Skills & Abilities

Working knowledge of policies, legislation and principles pertaining to disability management and accommodation, such as the Workplace Safety & Insurance Act, Ontario Human Rights and Accessibility legislation, and other relevant legislation.
Excellent communication skills, both verbal and written and presentation skills.
Attention to detail, excellent organizational, analytical and problem-solving skills.
Proven ability to manage time in a deadline-oriented environment.
Working knowledge of policies, legislation and principles pertaining to disability management and accommodation, such as the Workplace Safety & Insurance Act, Ontario Human Rights and Accessibility legislation, and other relevant legislation.
Customer service skills, including exercising tact, diplomacy and sensitivity when dealing with employees in a multi-union and non-unionized environment and staff at all levels, as well as external stakeholders.
Ability to work as both a team player and independently, with minimal supervision.
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Problem solving and critical thinking skills.
Proficient in the use of spreadsheets, databases and word processing.
Excellent data analysis ability and familiarity with computerized absence tracking and reporting methods.
A high level of computer proficiency, especially with collection of information, data, and reporting.
Developed computer skills in Microsoft Office, SharePoint, PeopleSoft, Parklane or other claims/attendance management systems.
NIDMAR Certified Return to Work Coordinator Certification (CRTWC) or Certified Disability Management Professional (CDMP) is an asset.

Additional Information

Interview: Our recruitment process may be completed with video conference technology.

Various tests and/or exams may be administered as part of the selection criteria.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the apply now button by 10/16/2026 and complete the attached questionnaire.

We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

If you would like to request content in an alternate format, please contact the Accessibility office by submitting a new Alternate Format Request.

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More about this job

Responsibilities

Coordinate WSIB claims from creation to closure and provide administrative support for short- and long-term disability claims, including case files, accommodations, return-to-work meetings, assessments, and claim-related communications. Respond to employee and manager inquiries, monitor claims, analyze and report program data, support training and process improvements, and collaborate with unions and internal and external stakeholders.

Requirements

Requires a post-secondary degree in Human Resources, Occupational Health, Kinesiology, Nursing, Social Work, or a related field, plus at least two years of disability and WSIB claims management experience in a unionized environment. Candidates need experience with HRIS and claims-management systems, knowledge of relevant disability and accommodation legislation, strong communication and analytical skills, and proficiency with Microsoft Office; CRTWC or CDMP certification is an asset.

Skills

Disability Claims Management
WSIB Claims Management
Return-to-Work Coordination
Medical Accommodation
Short-Term and Long-Term Disability Claims
Case Management
Policy and Legislation Interpretation
Customer Service
Communication
Data Analysis and Reporting
Problem-Solving
Organization and Time Management
Microsoft Office
SharePoint
PeopleSoft
Parklane

Visa sponsorship

Not detected in the job text

Keywords

Disability Management
WSIB
Workers' Compensation
Short-Term Disability
Long-Term Disability
Return to Work
Medical Accommodation
Workplace Safety and Insurance Act
Ontario Human Rights Legislation
Accessibility Legislation
Functional Abilities Evaluation
Independent Medical Examination
Case Management
Claims Management
HRIS
Parklane
PeopleSoft
Microsoft Office
SharePoint
Spreadsheets
Databases
Absence Tracking
Data Analysis
Program Reporting
Collective Agreements
Unionized Environment
CRTWC
CDMP
NIDMAR

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