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Added 7 mins ago
PT Retail Operations Associate, Sandro, Pacific Centre
SMCP NORTH AMERICA (US, CANADA)
Vancouver, BC
As an Operations Associate, you will be a key player in ensuring the smooth and efficient functioning of all back-of-house operations, which are critical to delivering an exceptional…
Added 7 mins ago
PC
Technical Salesforce Senior Associate
Pwc Canada
Toronto, ON · Calgary, AB · Ottawa, ON · Vancouver, BC
- Full-time
We’re growing our Salesforce Practice, creating new opportunities for exceptional people to join the team at the Associate level. We are looking for future leaders who want to demonstrate…
Added 22 mins ago
TU
Research Associate
The University of British Columbia
Kelowna, BC
- Full-time
…Okanagan campus invites applications for a full-time, Research Associate in the area of DNA nanotechnology with an anticipated start date of May 1, 2027 or a date to be mutually agreed…
Added 22 mins ago
CU
Graduate Awards, Finance and Planning Officer
Carleton University
Ottawa, ON
- Other
The incumbent must possess the following qualifications: · In addition, the incumbent must have a dedication to the highest level of client service and high expectation for quality
Added 22 mins ago
BA
DISHWASHER (FULL TIME)
Bon Appétit Management Company
Field, BC
- Full-time
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft…
Added 22 mins ago
MN
Community Food Service Coordinator & Cook
Mi'kmaw Native Friendship Centre
Halifax, NS
- Full-time
Added 22 mins ago
PC
Salesforce Business Analyst, Associate
PwC Canada
Toronto, ON
- Full-time
We’re growing our Salesforce Practice, creating new opportunities for exceptional people to join the team at the Associate level. We are looking for future leaders who want to build deep…
Added 22 mins ago
PC
Salesforce Business Analyst, Senior Associate
PwC Canada
Toronto, ON
- Full-time
We’re growing our Salesforce Practice, creating new opportunities for exceptional people to join the team at the Associate level. We are looking for future leaders who want to build deep…
Added 22 mins ago
PC
Salesforce Business Analyst, Associate
PwC Canada
Vancouver, BC
- Full-time
We’re growing our Salesforce Practice, creating new opportunities for exceptional people to join the team at the Associate level. We are looking for future leaders who want to build deep…
Added 22 mins ago
FR
Weekend Light Duty Cleaner
FirstService Residential Canada
Toronto, ON
- Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 22 mins ago
FR
Patrol Guard
FirstService Residential Canada
Toronto, ON
- Full-time
Must possess a valid Ontario Security License
Added 22 mins ago
PC
Salesforce Business Analyst, Associate
PwC Canada
Ottawa, ON
- Full-time
We’re growing our Salesforce Practice, creating new opportunities for exceptional people to join the team at the Associate level. We are looking for future leaders who want to build deep…
Added 22 mins ago
PC
Salesforce Business Analyst, Associate
PwC Canada
Calgary, AB
- Full-time
We’re growing our Salesforce Practice, creating new opportunities for exceptional people to join the team at the Associate level. We are looking for future leaders who want to build deep…
Added 22 mins ago
PC
Technical Salesforce Associate
PwC Canada
Calgary, AB
- Full-time
We’re growing our Salesforce Practice, creating new opportunities for exceptional people to join the team at the Associate level. We are looking for future leaders who want to demonstrate…
Added 22 mins ago
PC
Salesforce Business Analyst, Senior Associate
PwC Canada
Calgary, AB
- Full-time
We’re growing our Salesforce Practice, creating new opportunities for exceptional people to join the team at the Associate level. We are looking for future leaders who want to build deep…
Added 22 mins ago
PC
Salesforce Business Analyst, Senior Associate
PwC Canada
Ottawa, ON
- Full-time
We’re growing our Salesforce Practice, creating new opportunities for exceptional people to join the team at the Associate level. We are looking for future leaders who want to build deep…
Added 22 mins ago
PC
Technical Salesforce Associate
PwC Canada
Ottawa, ON
- Full-time
We’re growing our Salesforce Practice, creating new opportunities for exceptional people to join the team at the Associate level. We are looking for future leaders who want to demonstrate…
Added 22 mins ago
HC
Accounting Analyst/Associate - North York, Toronto, ON. Hybrid
HearingLife Canada
Toronto, ON · North York, ON
- Full-time
Added 22 mins ago
GC
Field Operations Associate II - CAN
Grainger Canada
Fort McMurray, AB
- Full-time
Must possess and maintain a valid driver’s license in province of residence
Added 22 mins ago
CO
Part-Time Customer Service Associate
City of Brampton
Brampton, ON
- Part-time
- Temporary
Added 22 mins ago
R
Temporary Fashion Associate - Square One
RW&CO
Mississauga, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 22 mins ago
W
Part Time Seasonal Warehouse Associate
Wayfair
Mississauga, ON
- $21.5 to $22.62 CAD / hour
- Part-time
- Temporary
Part Time Seasonal Warehouse Associate – Equipment Operator (Order Picker)
Added 22 mins ago
PC
Technical Salesforce Associate
PwC Canada
Toronto, ON
- Full-time
We’re growing our Salesforce Practice, creating new opportunities for exceptional people to join the team at the Associate level. We are looking for future leaders who want to demonstrate…
Added 22 mins ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Must possess a valid Ontario Security License
Added 22 mins ago
OH
Regulatory Affairs Associate
Organika Health Products
Vancouver, BC
- Full-time
We are looking for a detail-oriented and proactive Regulatory Affairs Associate to join our growing team in Vancouver.

City of Brampton

Part-Time Customer Service Associate

Brampton, ON, Canada

Hourly Rate: $32.69 · Part-time · Temporary

Apply on LinkedIn About employer

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Job details

Pay: Hourly Rate: $32.69
Job type: Part-time · Temporary
Apply by: Dec 12, 2026
Positions available: 15
Posting language: English
Posted: Nov 12, 2026

Original job description

Number of Positions: 15

Job Type: Management and Administration

Number of Positions: 15

Department: CORPORATE SUPPORT SERVICES

Division: Corp Support Services External

Hourly Rate: $32.69

Job Status and Duration: Part Time (PT), Temporary (T), vacancy for 6.00 months

Hours of Work: 24 hour workweek / shift work / variable hours

Location: West Tower, 41 George Street

Closing Date: 11/17/2026)

Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address

Area Of Responsibility

Reporting to the Supervisor, Operations Call Centre, act as first point of customer contact for the City’s multi-channel, multi-location 24x7 Contact Centre and 311 Service, Cashiers and Service Brampton Centre(s). This includes answering and managing public inquiries for non-emergency information and/or services in-person or via telephone, email, mail, online and other social media communication channels as well as payment processing, reconciliation and cash handling.

Position Duties

Act as first point of customer contact for the City of Brampton in-person or via the telephone, email, mail, online and other social media communication channels.
Receive, assess, respond/refer to, dispatch, and follow-up on customer inquiries regarding City information, programs, special events, and requests for non-emergency City services.
Receive, accept and process payments through approved intake methods.
Perform daily payment transaction balancing, funds for deposit and lock box processing, account adjustments and revenue report preparation.
Maintain confidentiality, security awareness, cash safekeeping and handling.
Manage customer inquiries and/or requests with potential to escalate.
Respond to, refer or transfer, and record customer inquiries that cannot be resolved at first point of contact to appropriate City department, employee or other government levels, agencies and external organizations.
Record, maintain and compile statistics about all customer inquiries, and assist with information management.
Maintain current event and customer awareness, recognize and take appropriate action toward trends or changes in types of inquiries and/or nature of questions presented.
Participate in training of new employees on operating procedures and systems.
Perform other similar and related duties as required and assigned.

Education

SELECTION CRITERIA:

High school (Grade 12) graduation plus an additional program of up to one year in General Arts & Science or equivalent education.

Experience

Over one (1) year, up to and including two (2) years experience in a similar inbound customer service contact centre environment.

Other Skills And Assets

Demonstrated experience in a computerized contact centre environment: conducting internet searches, operating multi-line telephone systems with call centre features.
Experience in an office and customer service environment, with knowledge of cash handling, Point-of-Sale terminals and electronic transactions, and the ability to work in a high-volume fast-paced environment.
Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
Strong time management and organizational skills with a mathematical aptitude, and attention to detail for accuracy in data entry and reconciliations.
Working knowledge of MS Office, standard office equipment, and data entry applications.
Familiarity with two-way radio systems is an asset.
Ability to work assigned variable shifts, including days, evenings and/or nights.
Superior telephone communication ability including good etiquette, voice quality, articulation and listening skills.
Able to work independently and as part of a team.
Multilingualism and knowledge of municipal functions are assets.

Additional Information

Preference will be given to students that have a permanent residency in Brampton.Various tests and/or exams may be administered as part of the selection criteria.
Various tests and/or exams may be administered as part of the selection criteria.

Interview: Our recruitment process may be completed with video conference technology.

If this opportunity matches your interest and experience, please apply online by clicking the apply now button by (11/17/2026) and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted.

A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

If you would like to request content in an alternate format, please contact the Accessibility office by submitting a new Alternate Format Request.

Apply on LinkedIn About employer

More about this job

Responsibilities

Serve as a first point of contact for public inquiries across in-person, telephone, email, mail, online, and social media channels, responding to or routing requests for City information and non-emergency services. Process payments and cash transactions, reconcile daily activity, maintain records and statistics, and support customer service operations and staff training.

Requirements

Requires high school graduation plus up to one year of additional study in General Arts and Science or equivalent, and over one to two years of similar inbound contact centre experience. Candidates should have strong customer service and communication skills, experience with computerized contact centre systems and cash handling, and the ability to work variable shifts.

Skills

Customer Service
Contact Centre Operations
Telephone Communication
Written Communication
Interpersonal Communication
Cash Handling
Payment Processing
Point-of-Sale Systems
Data Entry
Reconciliation
Time Management
Organization
Attention to Detail
Microsoft Office
Internet Research
Multiline Telephone Systems

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
311 Service
Inbound Calls
Multichannel Support
Telephone Systems
Internet Searches
Microsoft Office
Data Entry
Cash Handling
Payment Processing
Point-of-Sale Terminals
Electronic Transactions
Daily Reconciliation
Revenue Reporting
Account Adjustments
Information Management
Customer Inquiries
Non-emergency City Services
Municipal Government
Social Media
Email
Mail
Two-way Radio Systems
Variable Shifts

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Work requirements

Jobs in Canada