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Added 22 mins ago
W
Senior Representative - Inside Sales
Wesco
Kitchener, ON
- Full-time
As a Senior Representative - Inside Sales, you will interact with existing customers to increase sales of the Company's products and/or services. You will obtain, create, and up-selling…
Added 1 hour ago
SI
Inside Sales Representative, Legacy Products
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- Full-time
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Our Customer Promise – To deliver world-class veterinary care, locally.
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London, ON
Reporting to a Coordinator or Manager in the area, the Customer Service Representative, Licensing and Bylaws supports the Municipal Compliance division by completing the required processes…
Added 2 hours ago
F
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- Full-time
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Added 2 hours ago
Registration/Scheduling Clerk, CIU
Nova Scotia Health and IWK Health
Halifax, NS
…2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job…
Added 4 hours ago
GO
Deputy Director
Government of Manitoba
Winnipeg, MB
- Full-time
THIS POSITION IS OPEN ONLY TO EMPLOYEES OF THE MANITOBA PUBLIC SERVICE.
Added 10 hours ago
IA
Chemical Sales Representative
iA American Warranty Group
Winnipeg, MB
- Full-time
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Added 11 hours ago
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Financial Services Representative
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- Full-time
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Added 11 hours ago
PROGRAM MANAGER SERVICE OPERATNL SUPPORT
City of Toronto
ON · Toronto, ON
…management systems to identify opportunities for improvements to service efficiency and effectiveness and customer service…
Added 15 hours ago
BV
Facilities Manager
Bow Valley College
Calgary, AB
- Full-time
…other stakeholders to address operational needs, investigate service complaints, and implement corrective action. Monitor customer service levels, build strong relationships with…
Added 15 hours ago
RM
Inside Sales Representative
Russel Metals
Winnipeg, MB
- Full-time
…processing. It carries on business in three segments: metals service centers, energy field stores and steel distributors. Its network of metals service centers carries an extensive line of…
Added 21 hours ago
FH
Coordinator, Workforce Optimization Staffing Services
Fraser Health
Surrey, BC
- Full-time
…role you will be responsible for investigating and determining customer service needs, dealing with difficult staffing and/or timekeeping requests, facilitating resolution to staffing…
Added 22 hours ago
Phonathon Callers Fall 2026 / Appelant du phonathon automne 2026
McGill University
Mont-Royal, QC · Les Cours Mont Royal
Under the direction of the immediate supervisor, the incumbent may perform some or all of the listed general administration functions. These functions are of moderate complexity and the…
Added 1 day ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
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Added 1 day ago
Site Administrator
Del Property Management
ON
The Site Administrator serves as the primary on-site representative for assigned condominium properties, providing comprehensive administrative support and resident services. This role acts…
Added 1 day ago
Site Administrator
Del Property Management
ON
The Site Administrator serves as the primary on-site representative for assigned condominium properties, providing comprehensive administrative support and resident services. This role acts…
Added 1 day ago
Senior Specialist Labour Relations
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…Operations management on the interpretation, application and administration of various Collective Agreements, labour legislation, National policies, directives and corporate initiatives.…
Added 2 days ago
CO
Clerk B - Enforcement Services
City of Winnipeg
Winnipeg, MB
- Full-time
Ability to provide excellent customer service to internal and external stakeholders in a fast-paced and busy work environment.
Added 2 days ago
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Financial Service Representative MSC
StellerVista Credit Union
Cranbrook, BC
- Full-time
As a Financial Service Representative, you will provide exceptional member experience to members and contribute to the success of the Member Solutions Centre (MSC) through the achievement…
Added 2 days ago
Assistant Hotel Manager
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Added 2 days ago
NC
Project Coordinator (Entry-Level)
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Education & Experience: 0–2 years of experience in project coordination, administrative support, or customer service. A degree or diploma in Business Administration, Operations, IT, or a…
Added 2 days ago
WD
Museum Associate - Part-time position
Western Development Museum
Moose Jaw, SK
- Part-time
Grade 12 diploma or equivalent and one to two years of relevant experience in customer service and program development or delivery. An equivalent combination of education and experience…

City of Burnaby

2026-242; Engineering Customer Experience Representative

Burnaby, BC, Canada

Temporary

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Job details

Job type: Temporary
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

This position works in the Engineering – Administration organizational unit. The Engineering Customer Experience Representative receives and processes a variety of Engineering applications and permits for areas including sewer, water, design, environment, traffic and inspection; deals directly with the public by serving customers at the counter, responding to incoming calls and emails and providing information, direction and assistance to the public regarding Engineering operations, services, bylaws, regulations and procedures; liaises with Engineering staff and escalates cases to supervisors to ensure completion of outstanding service requests. An incumbent uses software applications to enter, delete, update, revise and retrieve information; and utilizes a range of resources to collect and process payments and refunds; establishes, maintains and updates filing systems for varied information; composes routine correspondence for a variety of internal and external documentation and reviews a variety of plans, permits, inspections and payments for accuracy, completeness, propriety of charges and conformance with departmental regulations. Other responsibilities include creating service requests for inquiries primarily from external or internal customers, via multiple platforms; performing preliminary site plan reviews for conformance of Engineering requirements; conducting user acceptance testing for any new systems or updates; processing and distributing departmental incoming and outgoing mail and reviewing and updating processes for related tasks with a focus on efficiencies and increasing service levels. Performs related work as required.

Qualifications include completion of Grade 12 supplemented by or including courses related to the work plus considerable related office experience involving public contact and computerized systems, preferably in a large organization; or an equivalent combination of training and experience. Considerable knowledge of Engineering or construction policies and procedures; Engineering operations, services, bylaws, regulations and procedures as related to the work performed. Sound knowledge of filing, recordkeeping, office practices and procedures; modern business office practices and procedures including the use of various application software packages; and of elementary survey, drafting and engineering practices. Ability to make routine decisions according to established policies and procedures; and work under pressure with a high volume of inquiries and/or service requests. Ability to accurately and efficiently maintain a limited variety of records; compose routine letters and memoranda; forward information and/or explain department rules and regulations and to deal tactfully, courteously and effectively with the public, internal and municipal personnel at the counter, responding to incoming calls and emails. An incumbent will also have the ability to use related software applications including databases, spreadsheets and word processing applications.

This is a Temporary Full Time position until June 11, 2027.

Please apply online by October 19, 2026.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online at www.burnaby.ca/careers. We thank all applicants for their interest; however, only those considered for an interview will be contacted.

We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.

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More about this job

Responsibilities

Processes Engineering applications, permits, payments, records, and service requests, while assisting the public and coordinating with Engineering staff. Reviews plans and documentation for accuracy and compliance, supports system testing, handles departmental mail, and improves administrative processes.

Requirements

Requires Grade 12 with relevant coursework and considerable related office experience involving public contact and computerized systems, or an equivalent combination of training and experience. Candidates need knowledge of Engineering or construction procedures, office practices, and basic survey, drafting, and engineering practices, along with strong customer service, recordkeeping, and software skills.

Skills

Customer Service
Public Communication
Application and Permit Processing
Records Management
Data Entry
Payment Processing
Plan Review
Service Request Management
Correspondence Writing
Office Administration
Database Software
Spreadsheet Software
Word Processing
User Acceptance Testing
Attention to Detail
Problem Escalation

Visa sponsorship

Not detected in the job text

Keywords

Engineering Administration
Engineering Applications
Permits
Sewer
Water
Design
Environment
Traffic
Inspection
Customer Service
Public Inquiries
Bylaws
Regulations
Service Requests
Payment Processing
Refunds
Records Management
Filing Systems
Site Plan Review
User Acceptance Testing
Databases
Spreadsheets
Word Processing
Survey Practices
Drafting Practices
Engineering Practices
Office Administration
Process Improvement

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