Engineering Information Clerk

This position works in the Public Works – Administration organizational unit. This is engineering, utilities information and clerical work, supplying information in response to requests from various municipal and public sources as well as providing responses to customer service inquiries. An incumbent gathers records of utilities such as sanitary and storm sewers and water supply lines, and provides information to Municipal Superintendents, Forepersons, Engineers, contractors, builders, and the general public. Other responsibilities include the maintenance of electronic records for storm, sanitary, water, and roads infrastructure assets, including customer service and work order records in both Infor Public Sector (Hansen) and SAP PM; maintenance of condition records from inspections provided by field staff and of assets to address references via a map interface. An Engineering Information Clerk answers information requests through a variety of different methods, including phone and email; distributes departmental incoming and outgoing mail as well as performs general typing tasks. Performs related work as required.

Qualifications include completion of Grade 12 plus general office, recordkeeping and public contact experience; or an equivalent combination of training and experience. Considerable knowledge of departmental policies and procedures related to the work; knowledge of filing, recordkeeping, office practices and procedures and of elementary survey, drafting and engineering practices. An incumbent will have the ability to make routine decisions according to established policies and procedures; to maintain a limited variety of records accurately and efficiently; to deal tactfully, courteously, and effectively with the public and Municipal personnel at the counter or by telephone when answering enquiries, forwarding information or explaining department rules and regulations. Ability to use related software applications including databases, spreadsheets, and word processing applications as well as other related equipment. A Driver's License for the Province of British Columbia is required.

Clause 6 Application of Seniority:

Appointments to regular full time, temporary full time, regular part time and temporary part time positions shall be determined by seniority as defined by the greatest length of service in the specific posted job. These appointments shall be subject to the successful passing of the skill test(s) applicable to the classification, that they are not currently subject to a performance management plan, and have no discipline or recorded safety infractions in the previous eighteen (18) months. First consideration will be given to internal applicants (Clause 6 Application) and then open to external applicants.

Please apply online by November 23, 2026. 

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online at www.burnaby.ca/careers. We thank all applicants for their interest; however, only those considered for an interview will be contacted.

We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.