Claims Adjuster I

AB, Canada
Edmonton, AB, Canada

Salary Range: $39.736 - $49.916 (Hourly); $70,004.90 - $87,939.510 (Annually) · Full-time

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Job details

Pay: Salary Range: $39.736 - $49.916 (Hourly); $70,004.90 - $87,939.510 (Annually)
Job type: Full-time
Apply by: Nov 26, 2026
Working hours: 33.75 hours per week
Posting language: English
Posted: Oct 27, 2026

Original job description

As a member of the Insurance & Claims Management team, you will play an integral role in supporting the operations of the section and multiple Community Partners across the City by handling claims, along with identifying and mitigating corporate risk.

What will you do?

Adjust claims. Plan and implement timely methods of investigating claims and accidents which involve the City and engage experts as required
Interview appropriate parties, secure oral and written statements, investigate the root cause of loss and present assessments of corporate liability and recovery avenues
Mediate claims disputes and obtain accurate estimates on the value of damaged property
Respond to and interact with claimants in a proactive and timely manner
Provide oversight of automobile and property damage appraisal services and scope assessment
Examine records, establish appropriate quantum, negotiate settlements with claimants or their legal representatives and obtain releases from the concerned parties
Gather reports and collaborate with claim assistants as required
Propose claim settlement proposals and large loss reporting for approval to those with delegated authority pursuant to the City Administration Bylaw
Maintain accurate and complete files in contemplation of litigation and support the litigation process
Collaborate with risk analysts for coverage determination and risk identification in order to support risk control practices
Manage relationships within a diverse line of business and complex environment
Work effectively with internal & external Community Partners. Support and contribute to department quality assurance program
Embrace change and advocate for innovative process improvements and lean efficiencies
Perform other related duties as assigned

Qualifications:

Grade 12 High School Diploma or GED
Minimum of two consecutive years of experience of relevant claims adjusting
Successful completion of a minimum of four courses from the Insurance Institute of Canada Chartered Insurance Professional (CIP) program

Assets:

Experience with court, litigation or legal proceedings
Experience with Google Suite, Microsoft Office, claims management systems and records management
Experience with claims analytics, financials management and claims recovery process will be considered

Skills required for success:

Alignment to our Cultural Commitments and Leadership Competencies ( )
Embracing a culture of equity, diversity, reconciliation, and inclusion
Alignment with the goals of the City Plan

Conditions of Employment:

Hire is dependent on a Criminal Records Check (CRC) that is satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
Applicants may be tested

Work Environment:

This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance.

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca . Learn more about our benefits

Up to 1 permanent full-time position

Hours of Work: 33.75 hours per week

Salary Range: $39.736 - $49.916 (Hourly); $70,004.90 - $87,939.510 (Annually)

Recruitment Consultant: LG/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

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More about this job

Responsibilities

Investigate and adjust automobile and property claims, assess liability and damages, negotiate settlements, and maintain complete files to support potential litigation. Collaborate with claimants, legal representatives, internal teams, and Community Partners while supporting risk control, quality assurance, and process improvements.

Requirements

A high school diploma or GED, at least two consecutive years of relevant claims-adjusting experience, and completion of at least four courses in the Insurance Institute of Canada's Chartered Insurance Professional program are required. Experience with legal proceedings, claims systems, office software, analytics, financial management, or recovery processes is considered an asset.

Skills

Claims Adjusting
Claims Investigation
Accident Investigation
Liability Assessment
Claims Mediation
Property Damage Appraisal
Settlement Negotiation
Claims Recovery
Litigation Support
Risk Identification
Coverage Determination
Records Management
Claims Analytics
Financial Management
Google Suite
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Claims Adjusting
Claims Investigation
Accident Investigation
Corporate Risk
Liability Assessment
Property Damage Appraisal
Claims Mediation
Settlement Negotiation
Claims Recovery
Litigation
Coverage Determination
Risk Identification
Risk Control
Quality Assurance
Lean Efficiencies
Chartered Insurance Professional
Insurance Institute of Canada
Google Suite
Microsoft Office
Claims Management Systems
Records Management
Claims Analytics
Financial Management
Community Partners
Criminal Records Check

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