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Added 2 mins ago
VH
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Closed listing

City of Edmonton

CPIC Information Operator II - Shift Supervisor

AB, Canada

Salary Range: 21B, Salary Grade: 013, $28.64 - $35.92 (Hourly), $2,291.80 - $2,873.80 (Bi-Weekly), $59,814.94 - $75,005.14 (Annually).

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Salary Range: 21B, Salary Grade: 013, $28.64 - $35.92 (Hourly), $2,291.80 - $2,873.80 (Bi-Weekly), $59,814.94 - $75,005.14 (Annually).
Closing date: Oct 12, 2026
Posting language: English
Posted: Oct 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The CPIC Unit at the Edmonton Police Service is integral in preserving the quality of life in our communities by increasing public safety and security in cooperation with other agencies and the citizens of Edmonton. Join the CPIC (Canadian Police Information Centre) Unit where we offer a vibrant and challenging work environment with rewarding career opportunities. CPIC Unit provides a variety of work and the opportunity to contribute to your community. We are seeking a highly motivated and adaptable professional to lead and manage teams in this fast-paced, dynamic environment. This role requires exceptional supervision and teamwork skills to ensure public safety, community support, and police collaboration while thriving under high-pressure conditions. CPIC is a collaborative environment that promotes trust, communication, and efficiency among colleagues and partner agencies. This role provides opportunities to manage diverse tasks and responsibilities, demonstrating versatility and adaptability to meet ever-changing priorities and demands.

Reporting to the CPIC Unit Supervisor, the CPIC Operator II Team Lead must be able to work within a high-pressured environment to ensure the delivery of operational information and support to police personnel and authorized outside agencies. The CPIC Unit requires one (1) permanent individual with excellent leadership, customer service and communication skills to assume the following responsibilities:

Supervise and oversee daily operations, providing leadership and guidance to CPIC Operator I in various roles.
Monitor workload, equipment and systems for effectiveness and efficiency.
Prepare employee performance and development plans.
Development, implementation and evaluation of training procedures, programs and orientation processes
Provide ongoing support, training, coaching and mentoring to employees.
Ensure employee compliance with EPS and CPIC policies.
Enter, audit and review and conduct maintenance of agency CPIC records and CPIC Purge reports to ensure accuracy and quality assurance standards are maintained.
Manage warrant files for and coordinate the return of arrested individuals from out of the province as required.
Participate in the hiring of and oversee training and development of new CPIC Operators.
Assist police personnel and related agencies with CPIC information.
Provide relief supervision acting as Unit Supervisor and other related duties as required.

High School Diploma or equivalent. A minimum of five (5) years of progressively responsible experience within a Police/Court environment or a specialized area, including at least two (2) years as a CPIC Information Operator I.
Extensive experience using EPROS/Niche UA, JOIN, CPIC and CPIC Web.
Requires advanced knowledge of the CPIC system, policies and procedures.
Excellent interpersonal and communication skills (both oral and written).
Proven ability to build strong relationships, promote teamwork, and create a positive and inclusive work environment.
Proven leadership ability, able to make sound decisions and use good judgment.
Exceptional problem-solving skills, demonstrating foresight and accountability in decision-making processes.
Identify and manage priorities in a high-pressured environment.
Strong interpersonal and leadership skills, including fostering collaboration and trust during uncertain or challenging times.
Demonstrated ability to guide teams through periods of transition with confidence and empathy.
Proven experience in identifying, mitigating, and managing risks in a professional setting.
Able to accurately and efficiently input, query, interpret, edit and relay information.
Strong reading and comprehension skills.
Ability to meet the physical demands of the position, including the bending, lifting of banker boxes, etc.

Assets:

Previous supervisory experience of a team of 4 or more people
Successful completion of leadership training and/or certification
Successful completion of conflict resolution training and/or certification
Successful completion of Change Management training and/or Certification
Successful completion of the CPIC Maintenance Course

Hours of Work: Rotating 12-hour shifts to provide 24-hour coverage, 7 days per week.

Salary Range: 21B, Salary Grade: 013, $28.64 - $35.92 (Hourly), $2,291.80 - $2,873.80 (Bi-Weekly), $59,814.94 - $75,005.14 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General:

The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
Include a current resume and covering letter with your online application.
Applicants may be tested.
As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service, you acknowledge and agree to participate in future Enhanced Security Re-Clearances at schedule intervals or in any other circumstances, exigent or otherwise as required by Human Resources Division.

Applicants who have completed post secondary education outside of Canada are encouraged t o obtain an assessment of their credentials through the International Qualifications Assessment Service (IQAS), https://www.alberta.ca/international-qualifications-assessment.aspx or another recognized Canadian credential evaluation service. For a list of designated evaluators, please visit the Alliance of Credential Evaluation Services of Canada, https://canalliance.org/en/default.html. Including an IQAS certificate or other credential assessment certificate from a recognized Canadian credential evaluation service with your application is recommended to support the evaluation of the applicant’s educational qualifications.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

HR Technician: KJ

About employer

More about this job

Responsibilities

The CPIC Information Operator II Team Lead supervises daily operations, manages staff performance, and ensures the accuracy of police records. They provide leadership, training, and support to the team while maintaining compliance with agency policies and procedures.

Requirements

Candidates must have a high school diploma and at least five years of experience in a police or court environment, including two years as a CPIC Operator I. Proficiency in CPIC systems and strong leadership, communication, and problem-solving skills are required.

Skills

Leadership
Supervision
Communication
Customer service
Problem-solving
Risk management
Conflict resolution
Change management
Data auditing
Training and development
Teamwork
Decision making
Policy compliance
Record maintenance
Information management

Visa sponsorship

Not detected in the job text

Keywords

CPIC
Edmonton Police Service
EPROS
Niche UA
JOIN
CPIC Web
Public safety
Quality assurance
Warrant management
Performance management
Training procedures
Risk mitigation
Security clearance
Operational support
Team leadership
Conflict resolution
Change management
Data entry
Audit
Law enforcement

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