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Added 2 hours ago
S
Marketing, Events, Social Media Coordinator
StudyIn
Toronto, ON
- Full-time
Plan and execute social media and newsletter calendars aligned with business priorities, marketing strategy and the Consultant calendar.
Added 5 hours ago
C
Technical Banking Environment Consultant
CGI
Vancouver, BC
- Full-time
CGI is seeking an experienced Senior Technical Banking Consultant to join our Financial Services practice and support the delivery and operation of enterprise banking solutions for clients…
Added 11 hours ago
S
Implementation Consultant (Global)
Stripe
Toronto, ON
- Full-time
As an Implementation Consultant, you will lead complex implementations, migrations, product launches, and international expansions. You will define the outcome, align owners and…
Added 12 hours ago
Manager, Federal Agencies & Marine Authorizations, Pacific Link
Trans Mountain
Calgary, AB
As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.
Added 12 hours ago
K
Senior Manager, Data Platform(s) Architect, Data & AI
KPMG
Montreal, QC
- Full-time
Work with cross functional engagement teams to translate business and analytics requirements into a data, analytics and AI strategy and requirement for the engagement.
Added 13 hours ago
Procurement Advisor
City of Edmonton
AB
…communities. Working within City Operations, you will collaborate with operational teams, business partners, and leadership to make sound, data-driven procurement and contracting decisions.…
Added 13 hours ago
T
Manager Testing/QA
TD
Toronto, ON
- Full-time
Develop and manage operational processes that are consistent across the portfolio; ensure QA processes are incorporated into overall technology delivery practices and standards
Added 14 hours ago
Chaîne d'approvisionnement SAP / Supply Chain Value Advisor SAP Supply Chain
Syntax
Thornhill, ON
Agir comme consultant fonctionnel senior ou responsable de solution dans des projets SAP supply chain, principalement en planification, avec des interactions avec SAP S/4HANA MM, PP et SD.
Added 14 hours ago
RP
Director, Lab to Market
RRC Polytech
Winnipeg, MB
- $124,693 to $166,917 CAD / year
- Full-time
RRC Polytech reserves the right to modify work arrangements in alignment with operational and organizational needs.
Added 16 hours ago
OG
Civil Project Manager
Onni Group of Companies
Vancouver, BC
- Full-time
…team, you'll own complex civil scopes from preconstruction strategy through project closeout, backed by a company that invests in your growth and rewards your impact. Bring your 5+ years of…
Added 16 hours ago
Implementation Consultant (Global)
Stripe
Toronto, ON
As an Implementation Consultant, you will lead complex implementations, migrations, product launches, and international expansions. You will define the outcome, align owners and…
Added 17 hours ago
TC
Health & Safety Manager
Trinity Consultants Canada
Saskatoon, SK
- Full-time
…direction, priorities and objectives aligned with business strategy, operational needs and regulatory…
Added 17 hours ago
Bilingual Technology Change & Adoption Specialist
GardaWorld
Montreal, QC
Unlock Your Potential With GardaWorld | Bilingual Technology Change & Adoption Consultant | Montréal
Added 18 hours ago
Lead Consultant - Data Architecture & Engineering
GHD Group Pty Ltd
Toronto, ON
GHD is seeking a Lead Consultant - Data Architecture & Engineering to join our Americas Business Advisory practice. This role is a senior seller‑doer position for a technically deep…
Added 19 hours ago
Manager, Service Experience
City of Edmonton
AB
Lead high-impact change and shape organizational strategy by championing seamless, accessible public services!
Added 19 hours ago
C
Senior Consultant, Application Development
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 23 hours ago
MA
Senior Retirement Consultant
Marsh Agency
Montreal, QC
- Full-time
This role will be based in Montreal and offers a hybrid work arrangement, requiring a minimum of three days per week in the office · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 day ago
C
Conseiller(ère) senior – Solutions manufacturières | Parcours vers l’architecture de solutions
CGI
Montreal, QC
- Full-time
CGI is seeking a Senior Consultant with experience in manufacturing and industrial environments to support clients in business process optimization, enterprise application modernization,…
Added 1 day ago
C
Conseiller(ère) senior en intégration de données – Secteur manufacturier
CGI
Montreal, QC
- Full-time
CGI is seeking a Senior Data Integration Consultant with experience in manufacturing or industrial environments to support data integration, cloud data platforms, and digital transformation…
Added 1 day ago
M
Senior Retirement Consultant
Mercer
Montreal, QC
- Other
This role will be based in Montreal and offers a hybrid work arrangement, requiring a minimum of three days per week in the office · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 day ago
MA
Investment Consultant
Marsh Agency
Montreal, QC
- Full-time
This role will be based in Montreal and follows a hybrid work model, with a requirement to work in the office at least three days per week · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 day ago
M
Senior Retirement Consultant
Marsh
Montreal, QC
- Full-time
This role will be based in Montreal and offers a hybrid work arrangement, requiring a minimum of three days per week in the office · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 day ago
CE
Supply Chain Quality & Process Improvement Consultant
Capgemini Engineering
Montreal, QC
- Full-time
Lieu: Mirabel (3 jours par semaine sur site)
Added 1 day ago
MM
Senior Retirement Consultant
Marsh McLennan
Montreal, QC
- Full-time
This role will be based in Montreal and offers a hybrid work arrangement, requiring a minimum of three days per week in the office · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 day ago
LC
Senior Manager, Pensions
Loblaw Companies Limited
Toronto, ON
- Full-time
Support the Director of Pensions & Savings in the governance, financial risk management and overall pension and savings strategy for several registered defined benefit pension plans,…

City of Edmonton

Manager, Service Experience

AB, Canada

Salary: (Annually) $123,938.39 - $154,920.88

Apply on edmonton.taleo.net About employer

Applications open in a new tab.

Job details

Pay: Salary: (Annually) $123,938.39 - $154,920.88
Apply by: Nov 27, 2026
Experience: 7+ years of progressively responsible experience managing large and complex projects
Working hours: 36.9 hours per week
Posting language: English
Posted: Nov 12, 2026

Original job description

Lead high-impact change and shape organizational strategy by championing seamless, accessible public services!

As the Manager of Service Experience, you will play a pivotal leadership role within the Communications and Business Intelligence Branch, reporting directly to the Director of Service Design. Operating within a complex public sector landscape, you will balance creative problem-solving and user-focused outcomes with operational realities and fiscal accountability. You will also mentor and empower a diverse team of professionals, fostering a culture of continuous learning, collaboration, and service excellence.

You will lead service modernization efforts to ensure public offerings remain collaborative, transparent, streamlined, and forward-thinking. By championing the end-user, you will amplify the resident's voice in corporate decision-making while dismantling operational silos to deliver high-quality services for Edmontonians.

What will you do?

Act as a strategic bridge across branches and corporate teams, seamlessly connecting service design initiatives with big-picture organizational strategy
Build a resilient, future-ready team equipped with the latest practices, competencies and tools - including AI - to drive continuous practice evolution.
Partner with operational leaders across the city to solve complex challenges through a creative, design-thinking approach
Establish the team as an empowered strategic partner to internal businesses, directly supporting business outcomes.
Drive impactful change management, communication, and engagement strategies that inspire smooth transitions, widespread adoption, and long-term success.
Translate community insights, operational contexts, and business metrics into actionable journey maps and service blueprints, delivering sustainable, scalable, and high-impact solutions for residents
Manage the unit budget with strategic foresight, ensuring maximum value and transparency in the stewardship of municipal resources

7+ years of progressively responsible experience managing large and complex projects
Demonstrated management and supervisory experience leading, coaching, and developing multidisciplinary teams in a large, complex environment
Demonstrated experience completing large-scale service design work, including service experience and improvement initiatives
Combinations of education and experience will be considered

Assets:

Master’s Degree in a related field
Project Management experience in a public sector environment
Training in service design, project management, change management, and/or financial management

Skills required for success:

Exceptional systems-thinking and strategic mindset with the ability to navigate ambiguity, complex political environments, and competing priorities
Dedication to building and leveraging a wide diversity of skills, backgrounds, and perspectives across the team to tackle multifaceted challenges
Strong executive communication, storytelling, and facilitation skills, capable of influencing senior decision-makers and rallying diverse business partners around shared community outcomes
Proven ability to build a respectful workplace culture through a values-based influencer approach and work collaboratively
Proven track record of translating complex qualitative insights, quantitative data, and operational constraints into actionable, user-centric service blueprints
Sound fiscal stewardship and business acumen to ensure modernized solutions are sustainable, measurable, and cost-effective
Understanding of complex municipal subject matter and a proven ability to build influential relationships with internal and external partners
Strong political acumen, strategic planning, issue resolution and decision-making skills
Service excellence, embracing diversity and promoting inclusiveness
Alignment to our Cultural Commitments and Leadership Competencies ()
Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment and Work Environment:

1 permanent, full-time position
Hours of Work: 36.9 hours per week, Monday - Friday. This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
Salary: (Annually) $123,938.39 - $154,920.88
Hire is dependent on a Criminal Information Check satisfactory to the City of Edmonton. There may be a cost associated with this requirement

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits . Talent sourced through this process may be considered for similar opportunities within the City of Edmonton.

Recruitment Consultant: JM/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

IND123

Apply on edmonton.taleo.net About employer

More about this job

Responsibilities

The Manager of Service Experience leads service modernization efforts and shapes organizational strategy by championing user-focused, accessible public services. They act as a strategic bridge across branches, mentoring a multidisciplinary team while managing budgets and driving impactful change management initiatives.

Requirements

Candidates must have 7+ years of progressively responsible experience managing large, complex projects and demonstrated supervisory experience in a complex environment. A Master’s degree in a related field is considered an asset, alongside expertise in service design and project management.

Skills

Service design
Strategic planning
Change management
Project management
Leadership
Systems thinking
Financial management
Communication
Stakeholder engagement
Design thinking
Data analysis
Mentorship
Public sector operations
Decision making
Issue resolution
AI literacy

Benefits

Hybrid work arrangement
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Service Experience
Service Design
Change Management
Strategic Planning
Public Sector
Project Management
Financial Stewardship
Design Thinking
Journey Mapping
Service Blueprints
AI
Leadership
Mentorship
Systems Thinking
Stakeholder Management
Operational Strategy
Business Intelligence
Communication
Facilitation
Data Analysis
Municipal Government
Equity
Diversity
Inclusion
Reconciliation
Budget Management
Continuous Improvement
Service Excellence
Cross-functional Collaboration
Strategic Partnership

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Work requirements

Jobs in Canada