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Added 7 mins ago
WA
Senior Manager, Athlete Council and Representation
World Anti-Doping Agency
Montreal, QC
- Full-time
…sport administration, committee coordination or international project management, including supporting senior-level committees, councils, advisory groups or multi-stakeholder…
Added 7 mins ago
MU
PROJECT MANAGER
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
Working with the Co-Principal Investigators (PIs) and reporting to the Director of the Centre for Marine Simulation, the Project Manager will collaborate with Memorial stakeholders and…
Added 7 mins ago
MI
Associate Director, Fund Onboarding & Accounting, Private Equity
MUFG Investor Services
Toronto, ON
- $76,730 to $112,537 CAD / year
- Full-time
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks…
Added 7 mins ago
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Guest Experience Design Specialist, Pursuit
Pursuit
Banff, AB
- Full-time
Relevant education or 2+ years of experience in design, architecture, environmental design, project management, hospitality, tourism, or a related field.
Added 7 mins ago
KR
Director, Finance
Kraken Robotics
Dartmouth, NS
- Full-time
This is a hybrid position, with an expectation of approximately three days per week on-site, with flexibility to work remotely on other days
Added 7 mins ago
RN
Manager, Plant Engineering
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Full-time
…resource planning, coaching, standards deployment, small-to-medium project governance across plants, and plant performance…
Added 7 mins ago
UO
Manager, International Research Partnerships and Innovation - UCalgary International
University of Calgary
Calgary, AB
- Full-time
…funding success. The position reports jointly to the Senior Director, UCalgary International, and the Senior Director, Research Services, and operates in a complex, multicultural, and…
Added 7 mins ago
Manager, Turnarounds
Pembina Pipeline Corporation
Redwater · Sherwood Park, AB · Calgary, AB · AB · Grande Prairie, AB
Pembina’s Maintenance team is actively hiring a Manager, Turnarounds. Reporting to the Director, Maintenance, the Manager plays a key leadership role in the governance, planning, readiness,…
Added 7 mins ago
Communications Advisor, Projects
Government of Alberta
Alberta
…complex communications projects. Reporting to the Assistant Director, Project Management (AD, PM), the Communications Advisor, Strategic Projects has responsibility for leading and…
Added 7 mins ago
Accessibility Team Lead (Neurological Team)
University of Toronto
Toronto, ON
Under the direction of the Assistant Director of Accessibility Services, the incumbent supervises the day to day work of the Neurological Accessibility Advisor teamand provides case…
Added 7 mins ago
EL
ELYSIS – Directeur(trice), Ressources humaines et Communications / Director, Human Resources & Communications
ELYSIS LP
Montreal, QC
- Full-time
Added 7 mins ago
CO
Job ID#32329: Data Scientist - PH
City Of Hamilton
Hamilton, ON
- $105,334.32 to $131,667.9 CAD / year
- Full-time
The Data Scientist – PH provides staff leadership on multi-disciplinary project teams aimed at advancing use of technology within the organization. Works collaboratively with Hamilton…
Added 22 mins ago
A
Project Director – Water and Wastewater
AECOM
Victoria, BC · Burnaby, British Columbia
- $240,000 to $270,000 CAD / year
- Full-time
AECOM is seeking an accomplished Project Director – Water and Wastewater to join our Water business line ideally based in Burnaby, BC, with the flexibility to be based in either our…
Added 37 mins ago
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Director – Enterprise Risk Management
Nasdaq
St. John's, NL
- Full-time
GRM is seeking an ERM Director supporting the Anti-Financial Crime Division’s – Verafin business. The position will report to the GRM Head of Expert Functions and will be leading the…
Added 37 mins ago
Senior Manager, Contract Management
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Reporting to the Senior Director, Strategic Procurement, the Senior Manager, Contract Management oversees the contract management function at TCHC. This role is accountable for robust…
Added 37 mins ago
PC
Site Safety & Training Manager
Paladin Canada
La Loche, SK
- Full-time
…activities during construction of the Patterson Lake South Project, an underground uranium mine and associated facilities in northern Saskatchewan. Reporting to the Director, HSE &…
Added 37 mins ago
WW
Community Services Coordinator
We Wai Kai Nation
Campbell River, BC
- Full-time
…operations with community program delivery. Reporting to the Director of Community Services, this role provides operational coordination and direct program oversight for community services…
Added 37 mins ago
UO
Research Associate, , Health Data Analytics & Evaluation, Physician Learning Program
University of Calgary
Calgary, AB
- Full-time
Reporting to the Managing Director of PLP, the Research Associate will work collaboratively with the PLP Calgary team of project managers, human centered designers, information designers,…
Added 37 mins ago
CC
Data Intelligence Business Lead
Canada Council for the Arts | Conseil des arts du Canada
Ottawa, ON
- Full-time
The incumbent will be integrated into the project team working on the CGMS & other initiatives of the New Delivery Model and will collaboratively closely with the Granting Program…
Added 37 mins ago
EO
Manager, Procurement
Elections Ontario
Toronto, ON · North York, ON
- $110,638 to $155,942 CAD / year
- Full-time
This position requires in-office presence five (5) days per week
Added 37 mins ago
C
Director, Head of NAM Corporate & Public Sector Client Onboarding, Services Operations
Citi
Toronto, ON · Mississauga, ON
- Full-time
The Director, Head of NAM Corporate & Public Sector Client Onboarding, Services Operations manages multiple teams through other managers. In-depth understanding of how own sub-function…
Added 52 mins ago
Senior, Manager Equipment Maintenance
VIA Rail Canada
Toronto, ON
SHIFT: Night shift (10hr shifts starting at 6pm)
Added 1 hour ago
RT
Manager, Philanthropic Writing & Reporting
Raising The Village
Remote, Canada
- Full-time
- Remote
Reports To: Director, Growth Operations & Strategy
Added 1 hour ago
VR
Senior, Manager Equipment Maintenance
VIA Rail Canada
Toronto, ON · Etobicoke, ON
- Full-time
SHIFT: Night shift (10hr shifts starting at 6pm)
Added 1 hour ago
D-
Directeur de Projets TI
DELAN - IT Talent Solutions
Montreal, QC
- Full-time
Bilinguisme (Français requis, Anglais fonctionnel) · Bilingualism (French required, English functional)

City of Edmonton

Manager, Service Experience

AB, Canada

Salary: (Annually) $123,938.39 - $154,920.88

Apply on edmonton.taleo.net About employer

Applications open in a new tab.

Job details

Pay: Salary: (Annually) $123,938.39 - $154,920.88
Apply by: Nov 27, 2026
Experience: 7+ years of progressively responsible experience managing large and complex projects
Working hours: 36.9 hours per week
Posting language: English
Posted: Nov 12, 2026

Original job description

Lead high-impact change and shape organizational strategy by championing seamless, accessible public services!

As the Manager of Service Experience, you will play a pivotal leadership role within the Communications and Business Intelligence Branch, reporting directly to the Director of Service Design. Operating within a complex public sector landscape, you will balance creative problem-solving and user-focused outcomes with operational realities and fiscal accountability. You will also mentor and empower a diverse team of professionals, fostering a culture of continuous learning, collaboration, and service excellence.

You will lead service modernization efforts to ensure public offerings remain collaborative, transparent, streamlined, and forward-thinking. By championing the end-user, you will amplify the resident's voice in corporate decision-making while dismantling operational silos to deliver high-quality services for Edmontonians.

What will you do?

Act as a strategic bridge across branches and corporate teams, seamlessly connecting service design initiatives with big-picture organizational strategy
Build a resilient, future-ready team equipped with the latest practices, competencies and tools - including AI - to drive continuous practice evolution.
Partner with operational leaders across the city to solve complex challenges through a creative, design-thinking approach
Establish the team as an empowered strategic partner to internal businesses, directly supporting business outcomes.
Drive impactful change management, communication, and engagement strategies that inspire smooth transitions, widespread adoption, and long-term success.
Translate community insights, operational contexts, and business metrics into actionable journey maps and service blueprints, delivering sustainable, scalable, and high-impact solutions for residents
Manage the unit budget with strategic foresight, ensuring maximum value and transparency in the stewardship of municipal resources

7+ years of progressively responsible experience managing large and complex projects
Demonstrated management and supervisory experience leading, coaching, and developing multidisciplinary teams in a large, complex environment
Demonstrated experience completing large-scale service design work, including service experience and improvement initiatives
Combinations of education and experience will be considered

Assets:

Master’s Degree in a related field
Project Management experience in a public sector environment
Training in service design, project management, change management, and/or financial management

Skills required for success:

Exceptional systems-thinking and strategic mindset with the ability to navigate ambiguity, complex political environments, and competing priorities
Dedication to building and leveraging a wide diversity of skills, backgrounds, and perspectives across the team to tackle multifaceted challenges
Strong executive communication, storytelling, and facilitation skills, capable of influencing senior decision-makers and rallying diverse business partners around shared community outcomes
Proven ability to build a respectful workplace culture through a values-based influencer approach and work collaboratively
Proven track record of translating complex qualitative insights, quantitative data, and operational constraints into actionable, user-centric service blueprints
Sound fiscal stewardship and business acumen to ensure modernized solutions are sustainable, measurable, and cost-effective
Understanding of complex municipal subject matter and a proven ability to build influential relationships with internal and external partners
Strong political acumen, strategic planning, issue resolution and decision-making skills
Service excellence, embracing diversity and promoting inclusiveness
Alignment to our Cultural Commitments and Leadership Competencies ()
Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment and Work Environment:

1 permanent, full-time position
Hours of Work: 36.9 hours per week, Monday - Friday. This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
Salary: (Annually) $123,938.39 - $154,920.88
Hire is dependent on a Criminal Information Check satisfactory to the City of Edmonton. There may be a cost associated with this requirement

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits . Talent sourced through this process may be considered for similar opportunities within the City of Edmonton.

Recruitment Consultant: JM/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

IND123

Apply on edmonton.taleo.net About employer

More about this job

Responsibilities

The Manager of Service Experience leads service modernization efforts and shapes organizational strategy by championing user-focused, accessible public services. They act as a strategic bridge across branches, mentoring a multidisciplinary team while managing budgets and driving impactful change management initiatives.

Requirements

Candidates must have 7+ years of progressively responsible experience managing large, complex projects and demonstrated supervisory experience in a complex environment. A Master’s degree in a related field is considered an asset, alongside expertise in service design and project management.

Skills

Service design
Strategic planning
Change management
Project management
Leadership
Systems thinking
Financial management
Communication
Stakeholder engagement
Design thinking
Data analysis
Mentorship
Public sector operations
Decision making
Issue resolution
AI literacy

Benefits

Hybrid work arrangement
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Service Experience
Service Design
Change Management
Strategic Planning
Public Sector
Project Management
Financial Stewardship
Design Thinking
Journey Mapping
Service Blueprints
AI
Leadership
Mentorship
Systems Thinking
Stakeholder Management
Operational Strategy
Business Intelligence
Communication
Facilitation
Data Analysis
Municipal Government
Equity
Diversity
Inclusion
Reconciliation
Budget Management
Continuous Improvement
Service Excellence
Cross-functional Collaboration
Strategic Partnership

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Work requirements

Jobs in Canada