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Added 13 mins ago
EC
Future Leaders Program – Management Trainee
EMCO Corporation
Saskatoon, SK · Surrey, British Columbia
- Full-time
…solutions to support residential, commercial, and infrastructure projects across the…
Added 13 mins ago
SA
Manager Clinic Operations
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
…clinical collaboration and enabling more rapid access to care. The manager will drive exceptional patient outcomes, patient experience, positive staff culture, quality and…
Added 13 mins ago
PH
Social Worker, Youth Mental Health and Substance Use Case Coordinator, FVG
Providence Healthcare
Vancouver, BC
- $44.85 to $56.02 CAD / hour
- Other
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 13 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Victoria, BC
- $52,500 CAD / year
- Full-time
…solutions to support residential, commercial, and infrastructure projects across the…
Added 13 mins ago
CO
Job ID #32356: Manager, Capital Projects & Energy Management
City Of Hamilton
Hamilton, ON
- Full-time
Reporting to the Director, Corporate Facilities and Energy Management, the Manager, Capital Projects and Energy Management (CPEM) will provide dynamic motivational leadership in a…
Added 13 mins ago
ZI
Client Success & Operations Manager
Zentrela Inc.
Hamilton, ON
- Full-time
…team succeed by providing outstanding service, coordinating operations, solving problems, and keeping everyone connected and…
Added 13 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Calgary, AB
- $52,500 CAD / year
- Full-time
…solutions to support residential, commercial, and infrastructure projects across the…
Added 13 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Saskatoon, SK
- $52,500 CAD / year
- Full-time
…solutions to support residential, commercial, and infrastructure projects across the…
Added 13 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
AB · Edmonton, AB
- $52,500 CAD / year
- Full-time
…solutions to support residential, commercial, and infrastructure projects across the…
Added 13 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Surrey, BC
- $52,500 CAD / year
- Full-time
…solutions to support residential, commercial, and infrastructure projects across the…
Added 13 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Burnaby, BC
- $52,500 CAD / year
- Full-time
…solutions to support residential, commercial, and infrastructure projects across the…
Added 13 mins ago
NI
PAYROLL SUPERVISOR
Nabors Industries
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and…
Added 14 mins ago
EC
Manager, Operational Risk
East Coast Credit Union
Canada
- Full-time
Reporting to the Director, Operational Risk & Regulations, the Manager, Operational Risk leads East Coast Credit Union’s operational risk function and provides leadership to the Risk team.…
Added 14 mins ago
SB
Asset Lead, Intra-Alberta (Asset Management)
South Bow
Calgary, AB · Manulife Place
- Full-time
* Applicants must have legal authorization to work in the country in which the position is based with no restrictions
Added 14 mins ago
TJ
Senior Packaging Scientist
The J.M. Smucker Co.
Markham, ON
- Full-time
Must have solid understanding of packaging materials and processes as it relates to food products
Added 28 mins ago
W
Maintenance Planner
Weyerhaeuser
Edson, AB
- Full-time
Candidate must possess the ability to interact effectively with all levels of personnel, both hourly and management
Added 28 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Kamloops, BC
- $52,500 CAD / year
- Full-time
…solutions to support residential, commercial, and infrastructure projects across the…
Added 28 mins ago
PH
Assistant Manager, Front End Processing
Public Health Ontario
Toronto, ON
- Full-time
Assistant Manager, Front End ProcessingLocation: PHO Corporate Office & Toronto Laboratory, 661 University Avenue, Toronto, ONDepartment: Front End Processing
Added 28 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Kelowna, BC
- $52,500 CAD / year
- Full-time
…solutions to support residential, commercial, and infrastructure projects across the…
Added 28 mins ago
WW
Order Specialist
Weston Wood Solutions
Brampton, ON
- $55,000 to $70,000 CAD / year
- Full-time
…and supply chain activity moving smoothly. Reporting to the Manager, Sourcing and Supply (Asia), you will work closely with Sales, Sales Support, Logistics, suppliers, and internal partners…
Added 28 mins ago
TM
Senior Manager, Health, Safety, Security and Emergency Response
Torngat Metals
Montreal, QC
- Full-time
Torngat Metals is seeking an experienced Engineering Manager to join its team, based in Montreal, with regular travel to the site. Reporting to the Director of Engineering, this role is…
Added 28 mins ago
W
HR Business Partner
Weyerhaeuser
Grande Prairie, AB
- Full-time
Must have strong computer skills and proficient with HRIS systems
Added 28 mins ago
S
Retail Development Specialist (12-Month Contract)
Shiseido
Markham, ON
- $65,000 to $75,000 CAD / year
- Contract
Must have strong computer skills: Advanced excel skills, Microsoft Office and/or iOS
Added 28 mins ago
Concierge - Casual
Optima Living
Edmonton, AB
Reporting to the General Manager or Administration Manager, the Concierge creates a warm, welcoming experience for residents, visitors, and team members, while supporting smooth day-to-day…
Added 28 mins ago
Manager, Financial Reporting and Analysis
MakeWay
Canada
MakeWay is looking for a Manager, Financial Reporting & Analysis to provide timely financial reporting, analysis, budgeting and forecasting to inform strategic, financial and operational…

City of Edmonton

Manager, Service Experience

AB, Canada

Salary: (Annually) $123,938.39 - $154,920.88

Apply on edmonton.taleo.net About employer

Applications open in a new tab.

Job details

Pay: Salary: (Annually) $123,938.39 - $154,920.88
Apply by: Nov 27, 2026
Experience: 7+ years of progressively responsible experience managing large and complex projects
Working hours: 36.9 hours per week
Posting language: English
Posted: Nov 12, 2026

Original job description

Lead high-impact change and shape organizational strategy by championing seamless, accessible public services!

As the Manager of Service Experience, you will play a pivotal leadership role within the Communications and Business Intelligence Branch, reporting directly to the Director of Service Design. Operating within a complex public sector landscape, you will balance creative problem-solving and user-focused outcomes with operational realities and fiscal accountability. You will also mentor and empower a diverse team of professionals, fostering a culture of continuous learning, collaboration, and service excellence.

You will lead service modernization efforts to ensure public offerings remain collaborative, transparent, streamlined, and forward-thinking. By championing the end-user, you will amplify the resident's voice in corporate decision-making while dismantling operational silos to deliver high-quality services for Edmontonians.

What will you do?

Act as a strategic bridge across branches and corporate teams, seamlessly connecting service design initiatives with big-picture organizational strategy
Build a resilient, future-ready team equipped with the latest practices, competencies and tools - including AI - to drive continuous practice evolution.
Partner with operational leaders across the city to solve complex challenges through a creative, design-thinking approach
Establish the team as an empowered strategic partner to internal businesses, directly supporting business outcomes.
Drive impactful change management, communication, and engagement strategies that inspire smooth transitions, widespread adoption, and long-term success.
Translate community insights, operational contexts, and business metrics into actionable journey maps and service blueprints, delivering sustainable, scalable, and high-impact solutions for residents
Manage the unit budget with strategic foresight, ensuring maximum value and transparency in the stewardship of municipal resources

7+ years of progressively responsible experience managing large and complex projects
Demonstrated management and supervisory experience leading, coaching, and developing multidisciplinary teams in a large, complex environment
Demonstrated experience completing large-scale service design work, including service experience and improvement initiatives
Combinations of education and experience will be considered

Assets:

Master’s Degree in a related field
Project Management experience in a public sector environment
Training in service design, project management, change management, and/or financial management

Skills required for success:

Exceptional systems-thinking and strategic mindset with the ability to navigate ambiguity, complex political environments, and competing priorities
Dedication to building and leveraging a wide diversity of skills, backgrounds, and perspectives across the team to tackle multifaceted challenges
Strong executive communication, storytelling, and facilitation skills, capable of influencing senior decision-makers and rallying diverse business partners around shared community outcomes
Proven ability to build a respectful workplace culture through a values-based influencer approach and work collaboratively
Proven track record of translating complex qualitative insights, quantitative data, and operational constraints into actionable, user-centric service blueprints
Sound fiscal stewardship and business acumen to ensure modernized solutions are sustainable, measurable, and cost-effective
Understanding of complex municipal subject matter and a proven ability to build influential relationships with internal and external partners
Strong political acumen, strategic planning, issue resolution and decision-making skills
Service excellence, embracing diversity and promoting inclusiveness
Alignment to our Cultural Commitments and Leadership Competencies ()
Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment and Work Environment:

1 permanent, full-time position
Hours of Work: 36.9 hours per week, Monday - Friday. This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
Salary: (Annually) $123,938.39 - $154,920.88
Hire is dependent on a Criminal Information Check satisfactory to the City of Edmonton. There may be a cost associated with this requirement

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits . Talent sourced through this process may be considered for similar opportunities within the City of Edmonton.

Recruitment Consultant: JM/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

IND123

Apply on edmonton.taleo.net About employer

More about this job

Responsibilities

The Manager of Service Experience leads service modernization efforts and shapes organizational strategy by championing user-focused, accessible public services. They act as a strategic bridge across branches, mentoring a multidisciplinary team while managing budgets and driving impactful change management initiatives.

Requirements

Candidates must have 7+ years of progressively responsible experience managing large, complex projects and demonstrated supervisory experience in a complex environment. A Master’s degree in a related field is considered an asset, alongside expertise in service design and project management.

Skills

Service design
Strategic planning
Change management
Project management
Leadership
Systems thinking
Financial management
Communication
Stakeholder engagement
Design thinking
Data analysis
Mentorship
Public sector operations
Decision making
Issue resolution
AI literacy

Benefits

Hybrid work arrangement
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Service Experience
Service Design
Change Management
Strategic Planning
Public Sector
Project Management
Financial Stewardship
Design Thinking
Journey Mapping
Service Blueprints
AI
Leadership
Mentorship
Systems Thinking
Stakeholder Management
Operational Strategy
Business Intelligence
Communication
Facilitation
Data Analysis
Municipal Government
Equity
Diversity
Inclusion
Reconciliation
Budget Management
Continuous Improvement
Service Excellence
Cross-functional Collaboration
Strategic Partnership

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Work requirements

Jobs in Canada