Jobs in Canada

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Added 1 min ago
D
Delivery coordinator, Project management
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a project delivery manager, you help direct material, time, IT and human resources on cross-sector projects to meet objectives on time and on budget. You analyze project feasibility and…
Added 1 min ago
UH
Analyst, UKG Workforce Management
University Health Network
Toronto, ON
- Full-time
Reports to: Senior Manager, Workforce Optimization
Added 1 min ago
GD
Deputy Program Manager, Airborne MAISR Program
General Dynamics Missions System International
Ottawa, ON
- $105,000 to $135,000 CAD / year
- Full-time
We are currently hiring for a Deputy Program Manager (DPM) to support our Manned Airborne Intelligence, Surveillance and Reconnaissance (MAISR) In-Service Support (ISS) Program. This is a…
Added 1 min ago
IT Support Technician – Level 1
G Mining Services / G Services Miniers
Brossard, QC
· A minimum of 4 days per week is expected in the office
Added 1 min ago
AA
General Manager - Store CAN6814
Advance Auto Parts
Rigaud, QC
- Full-time
A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position…
Added 16 mins ago
CB
HRMS Technical Analyst (Hybrid) - Temporary
Calgary Board of Education
Calgary, AB
- Temporary
At certain times, you maybe be required to work in the office more then 2 days per week based on operational requirements
Added 16 mins ago
B
Technical Product Manager
BoomerangFX
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
Location: Mississauga, Ontario - on-site, five days per week
Added 16 mins ago
W
Event Coordinator
Wynford
Toronto, ON
- Full-time
We’re hiring an Event Coordinator to be the person who keeps complex programs moving. You’ll work closely with an Event Manager to turn plans into clean, accurate execution: timelines that…
Added 16 mins ago
IT Product Manager
Munich Re
Toronto, ON
The IT Product Manager owns the strategy, delivery, performance and ongoing support of IT products serving one or more lines of business. Working closely with business product owners,…
Added 16 mins ago
Manager, Service Experience
City of Edmonton
AB
As the Manager of Service Experience, you will play a pivotal leadership role within the Communications and Business Intelligence Branch, reporting directly to the Director of Service…
Added 16 mins ago
PL
Construction Project Manager - PL#50962
Peter Lucas Project Management Inc.
Vancouver, BC
- Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for a Construction Project Manager to join our team.
Added 16 mins ago
PL
Construction Project Manager - PL#50962
Peter Lucas Project Management Inc.
Prince George, BC
- Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for a Construction Project Manager to join our team.
Added 16 mins ago
PL
Construction Project Manager - PL#50962
Peter Lucas Project Management Inc.
Williams Lake, BC
- Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for a Construction Project Manager to join our team.
Added 16 mins ago
Supply Chain Enablement and Analytics Analyst
Pembina Pipeline Corporation
Calgary, AB
The Analyst works closely with Supply Chain, Operations, and Technology teams to support system enhancements and automation, analyze performance data and KPIs, and translate insights into…
Added 16 mins ago
TH
Project Coordinator -M Main - PR MGMT
Trillium Health Partners
Mississauga, ON
- Full-time
Trillium Health Partners is seeking an experienced Project Coordinator to join its Capital Planning and Redevelopment portfolio. Reporting to the Manager of Planning and Design (Mississauga…
Added 31 mins ago
AI
BAS Technician
Ainsworth Inc
Winnipeg, MB
- Full-time
Reporting to the Project Manager, the BAS Technician is accountable for directly programming, commissioning and system verification of electronic end devices and third party integration…
Added 31 mins ago
AP
Manager, Operations - Shipmaster
Atlantic Packaging Products Ltd.
Markham, ON
- Full-time
…Area and Southern Ontario. We are currently looking for an Operations Manager for our Markham…
Added 31 mins ago
A
Purchasing Supervisor
Arrow
Guelph, ON
- Full-time
Effectively keep Operations and the Purchasing Manager informed with supply chain developments, risks, disruptions, and opportunities.
Added 46 mins ago
LT
SAP BASIS Consultant (Application support)
Lorven Technologies Inc.
Toronto, ON
- Contract
Provide SAP production and application support, working closely with IT Operations and business stakeholders.
Added 46 mins ago
GD
Deputy Program Manager, Airborne MAISR Program
General Dynamics Mission Systems–Canada
Ottawa, ON
- $105,000 to $135,000 CAD / year
- Full-time
We are currently hiring for a Deputy Program Manager (DPM) to support our Manned Airborne Intelligence, Surveillance and Reconnaissance (MAISR) In-Service Support (ISS) Program. This is a…
Added 46 mins ago
GD
Deputy Program Manager, Airborne MAISR Program
General Dynamics Mission Systems–Canada
Ottawa, ON
- $105,000 to $135,000 CAD / year
- Full-time
We are currently hiring for a Deputy Program Manager (DPM) to support our Manned Airborne Intelligence, Surveillance and Reconnaissance (MAISR) In-Service Support (ISS) Program. This is a…
Added 46 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Vancouver, BC
- $52,500 CAD / year
- Full-time
…how a successful business operates - from supply chain and operations to sales, leadership, and…
Added 46 mins ago
KI
Logistics Coordinator
Kujaku Inc
Cambridge, ON
- Full-time
Reporting to the Project Director or Project Manager, you oversee inbound and outbound logistics, from scheduling and tracking shipments to keeping documentation accurate and compliant.
Added 46 mins ago
PL
Construction Project Manager - PL#50962
Peter Lucas
Vancouver, BC
- Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for a Construction Project Manager to join our team.
Added 46 mins ago
PL
Construction Project Manager - PL#50962
Peter Lucas
Prince George, BC
- Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for a Construction Project Manager to join our team.

City of Edmonton

Manager, Service Experience

AB, Canada

Salary: (Annually) $123,938.39 - $154,920.88

Apply on edmonton.taleo.net About employer

Applications open in a new tab.

Job details

Pay: Salary: (Annually) $123,938.39 - $154,920.88
Apply by: Nov 27, 2026
Experience: 7+ years of progressively responsible experience managing large and complex projects
Working hours: 36.9 hours per week
Posting language: English
Posted: Nov 12, 2026

Original job description

Lead high-impact change and shape organizational strategy by championing seamless, accessible public services!

As the Manager of Service Experience, you will play a pivotal leadership role within the Communications and Business Intelligence Branch, reporting directly to the Director of Service Design. Operating within a complex public sector landscape, you will balance creative problem-solving and user-focused outcomes with operational realities and fiscal accountability. You will also mentor and empower a diverse team of professionals, fostering a culture of continuous learning, collaboration, and service excellence.

You will lead service modernization efforts to ensure public offerings remain collaborative, transparent, streamlined, and forward-thinking. By championing the end-user, you will amplify the resident's voice in corporate decision-making while dismantling operational silos to deliver high-quality services for Edmontonians.

What will you do?

Act as a strategic bridge across branches and corporate teams, seamlessly connecting service design initiatives with big-picture organizational strategy
Build a resilient, future-ready team equipped with the latest practices, competencies and tools - including AI - to drive continuous practice evolution.
Partner with operational leaders across the city to solve complex challenges through a creative, design-thinking approach
Establish the team as an empowered strategic partner to internal businesses, directly supporting business outcomes.
Drive impactful change management, communication, and engagement strategies that inspire smooth transitions, widespread adoption, and long-term success.
Translate community insights, operational contexts, and business metrics into actionable journey maps and service blueprints, delivering sustainable, scalable, and high-impact solutions for residents
Manage the unit budget with strategic foresight, ensuring maximum value and transparency in the stewardship of municipal resources

7+ years of progressively responsible experience managing large and complex projects
Demonstrated management and supervisory experience leading, coaching, and developing multidisciplinary teams in a large, complex environment
Demonstrated experience completing large-scale service design work, including service experience and improvement initiatives
Combinations of education and experience will be considered

Assets:

Master’s Degree in a related field
Project Management experience in a public sector environment
Training in service design, project management, change management, and/or financial management

Skills required for success:

Exceptional systems-thinking and strategic mindset with the ability to navigate ambiguity, complex political environments, and competing priorities
Dedication to building and leveraging a wide diversity of skills, backgrounds, and perspectives across the team to tackle multifaceted challenges
Strong executive communication, storytelling, and facilitation skills, capable of influencing senior decision-makers and rallying diverse business partners around shared community outcomes
Proven ability to build a respectful workplace culture through a values-based influencer approach and work collaboratively
Proven track record of translating complex qualitative insights, quantitative data, and operational constraints into actionable, user-centric service blueprints
Sound fiscal stewardship and business acumen to ensure modernized solutions are sustainable, measurable, and cost-effective
Understanding of complex municipal subject matter and a proven ability to build influential relationships with internal and external partners
Strong political acumen, strategic planning, issue resolution and decision-making skills
Service excellence, embracing diversity and promoting inclusiveness
Alignment to our Cultural Commitments and Leadership Competencies ()
Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment and Work Environment:

1 permanent, full-time position
Hours of Work: 36.9 hours per week, Monday - Friday. This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
Salary: (Annually) $123,938.39 - $154,920.88
Hire is dependent on a Criminal Information Check satisfactory to the City of Edmonton. There may be a cost associated with this requirement

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits . Talent sourced through this process may be considered for similar opportunities within the City of Edmonton.

Recruitment Consultant: JM/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

IND123

Apply on edmonton.taleo.net About employer

More about this job

Responsibilities

The Manager of Service Experience leads service modernization efforts and shapes organizational strategy by championing user-focused, accessible public services. They act as a strategic bridge across branches, mentoring a multidisciplinary team while managing budgets and driving impactful change management initiatives.

Requirements

Candidates must have 7+ years of progressively responsible experience managing large, complex projects and demonstrated supervisory experience in a complex environment. A Master’s degree in a related field is considered an asset, alongside expertise in service design and project management.

Skills

Service design
Strategic planning
Change management
Project management
Leadership
Systems thinking
Financial management
Communication
Stakeholder engagement
Design thinking
Data analysis
Mentorship
Public sector operations
Decision making
Issue resolution
AI literacy

Benefits

Hybrid work arrangement
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Service Experience
Service Design
Change Management
Strategic Planning
Public Sector
Project Management
Financial Stewardship
Design Thinking
Journey Mapping
Service Blueprints
AI
Leadership
Mentorship
Systems Thinking
Stakeholder Management
Operational Strategy
Business Intelligence
Communication
Facilitation
Data Analysis
Municipal Government
Equity
Diversity
Inclusion
Reconciliation
Budget Management
Continuous Improvement
Service Excellence
Cross-functional Collaboration
Strategic Partnership

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Work requirements

Jobs in Canada