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Added 14 mins ago
W
Maintenance Planner
Weyerhaeuser
Edson, AB
- Full-time
Candidate must possess the ability to interact effectively with all levels of personnel, both hourly and management
Added 14 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Kamloops, BC
- $52,500 CAD / year
- Full-time
Please note that successful candidates to this position may be required to relocate within Canada to complete their training. Relocation assistance will be provided. We have opportunities…
Added 14 mins ago
PH
Assistant Manager, Front End Processing
Public Health Ontario
Toronto, ON
- Full-time
Assistant Manager, Front End ProcessingLocation: PHO Corporate Office & Toronto Laboratory, 661 University Avenue, Toronto, ONDepartment: Front End Processing
Added 14 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Kelowna, BC
- $52,500 CAD / year
- Full-time
Please note that successful candidates to this position may be required to relocate within Canada to complete their training. Relocation assistance will be provided. We have opportunities…
Added 14 mins ago
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Operations Forester
Weyerhaeuser
ON · Kenora, ON
- Full-time
Reporting to the General Manager and working in conjunction with the Ontario Timberlands Team the primary objectives of this role are:
Added 14 mins ago
W
Maintenance Manager
Weyerhaeuser
ON · Kenora, ON
- Full-time
…We understand the goals and have the knowledge, skills and training to effectively perform our jobs. Success is the responsibility of the collective team, and our Core Values and People…
Added 14 mins ago
LA
Administrative Assistant (23 months)
Legal Aid Ontario
Toronto, ON
- Contract
Reports to: Operations Manager, Intake Operations Support
Added 14 mins ago
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Logistics Manager
Stella-Jones
Shelburne, ON
- $87,900 to $109,900 CAD / year
- Contract
Plant Alignment: Collaborate actively with the Shelburne Plant Manager, Operations Supervisors, and Outside Sales Representatives (OSRs) to align daily dispatch with production throughput…
Added 14 mins ago
RD
Branch Operations Assistant
RBC Dominion Securities
Niagara Falls, ON
- Full-time
Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed.
Added 14 mins ago
W
HR Business Partner
Weyerhaeuser
Grande Prairie, AB
- Full-time
Must have strong computer skills and proficient with HRIS systems
Added 14 mins ago
S
Retail Development Specialist (12-Month Contract)
Shiseido
Markham, ON
- $65,000 to $75,000 CAD / year
- Contract
Must have strong computer skills: Advanced excel skills, Microsoft Office and/or iOS
Added 14 mins ago
TR
Journeyperson Heavy Duty Mechanic
The RMC Group of Companies
Edmonton, AB
- Internship
Night shift premium
Added 14 mins ago
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Supply Planner
Dexter
AB · Edmonton, AB
- Full-time
Monitor and maintain supply strategies that improve the efficiency, availability, and speed of supply operations.
Added 14 mins ago
TJ
Learning and Development Advisor
The Jenkins Group of Companies
Halifax, NS
- Full-time
…real conversations and you will create practical, engaging training content using AI tools and software at the pace our growing learning program…
Added 14 mins ago
SC
Full Time Grocery Supervisor - Graveyard Shift - Hillside Location
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Full-time
…and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an…
Added 14 mins ago
Retail Assistant Store Manager - Baltzan
Fire & Flower Inc.
Saskatoon, SK
The Retail Assistant Store Manager, under the direction of the Retail Store Manager, is primarily responsible for the daily business operations of the store including training and…
Added 14 mins ago
Plumbing & Electrical Manager
Reliance Home Comfort
Kingston, ON
By joining Reliance as a Operations Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking…
Added 14 mins ago
Logistics Manager
Stella-Jones
Shelburne, ON
Plant Alignment: Collaborate actively with the Shelburne Plant Manager, Operations Supervisors, and Outside Sales Representatives (OSRs) to align daily dispatch with production throughput…
Added 14 mins ago
Manager, Financial Reporting and Analysis
MakeWay
Canada
MakeWay is looking for a Manager, Financial Reporting & Analysis to provide timely financial reporting, analysis, budgeting and forecasting to inform strategic, financial and operational…
Added 14 mins ago
Operations Supervisor
Sexton Family of Companies
Winnipeg, MB
Must hold a valid driver’s license and be legally able to operate a class 5 vehicle in Canada
Added 14 mins ago
Operations Supervisor
Sexton Family of Companies
Saskatoon, SK
Must hold a valid driver’s license and be legally able to operate a class 5 vehicle in Canada
Added 14 mins ago
T
Personal Banking Associate Trainee
TD
London, ON
- Full-time
…mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting…
Added 14 mins ago
Peace Officer, Protective Services
University of Saskatchewan
Saskatoon, SK
Engages in continuous learning by participating in activities, training, and events related to Indigenous engagement, reconciliation, equity, diversity, and inclusion.
Added 14 mins ago
AC
Quality Control Manager – Heavy Maintenance
Avmax Careers - Canada
Calgary, AB
- Full-time
Avmax is a diverse company offering every product and service related to aviation. We have locations, operations, and deployment worldwide.
Added 29 mins ago
SI
Wireless Sales Supervisor
Staples Inc.
White Rock, BC
- Full-time
Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads…

City of Edmonton

Manager, Service Experience

AB, Canada

Salary: (Annually) $123,938.39 - $154,920.88

Apply on edmonton.taleo.net About employer

Applications open in a new tab.

Job details

Pay: Salary: (Annually) $123,938.39 - $154,920.88
Apply by: Nov 27, 2026
Experience: 7+ years of progressively responsible experience managing large and complex projects
Working hours: 36.9 hours per week
Posting language: English
Posted: Nov 12, 2026

Original job description

Lead high-impact change and shape organizational strategy by championing seamless, accessible public services!

As the Manager of Service Experience, you will play a pivotal leadership role within the Communications and Business Intelligence Branch, reporting directly to the Director of Service Design. Operating within a complex public sector landscape, you will balance creative problem-solving and user-focused outcomes with operational realities and fiscal accountability. You will also mentor and empower a diverse team of professionals, fostering a culture of continuous learning, collaboration, and service excellence.

You will lead service modernization efforts to ensure public offerings remain collaborative, transparent, streamlined, and forward-thinking. By championing the end-user, you will amplify the resident's voice in corporate decision-making while dismantling operational silos to deliver high-quality services for Edmontonians.

What will you do?

Act as a strategic bridge across branches and corporate teams, seamlessly connecting service design initiatives with big-picture organizational strategy
Build a resilient, future-ready team equipped with the latest practices, competencies and tools - including AI - to drive continuous practice evolution.
Partner with operational leaders across the city to solve complex challenges through a creative, design-thinking approach
Establish the team as an empowered strategic partner to internal businesses, directly supporting business outcomes.
Drive impactful change management, communication, and engagement strategies that inspire smooth transitions, widespread adoption, and long-term success.
Translate community insights, operational contexts, and business metrics into actionable journey maps and service blueprints, delivering sustainable, scalable, and high-impact solutions for residents
Manage the unit budget with strategic foresight, ensuring maximum value and transparency in the stewardship of municipal resources

7+ years of progressively responsible experience managing large and complex projects
Demonstrated management and supervisory experience leading, coaching, and developing multidisciplinary teams in a large, complex environment
Demonstrated experience completing large-scale service design work, including service experience and improvement initiatives
Combinations of education and experience will be considered

Assets:

Master’s Degree in a related field
Project Management experience in a public sector environment
Training in service design, project management, change management, and/or financial management

Skills required for success:

Exceptional systems-thinking and strategic mindset with the ability to navigate ambiguity, complex political environments, and competing priorities
Dedication to building and leveraging a wide diversity of skills, backgrounds, and perspectives across the team to tackle multifaceted challenges
Strong executive communication, storytelling, and facilitation skills, capable of influencing senior decision-makers and rallying diverse business partners around shared community outcomes
Proven ability to build a respectful workplace culture through a values-based influencer approach and work collaboratively
Proven track record of translating complex qualitative insights, quantitative data, and operational constraints into actionable, user-centric service blueprints
Sound fiscal stewardship and business acumen to ensure modernized solutions are sustainable, measurable, and cost-effective
Understanding of complex municipal subject matter and a proven ability to build influential relationships with internal and external partners
Strong political acumen, strategic planning, issue resolution and decision-making skills
Service excellence, embracing diversity and promoting inclusiveness
Alignment to our Cultural Commitments and Leadership Competencies ()
Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment and Work Environment:

1 permanent, full-time position
Hours of Work: 36.9 hours per week, Monday - Friday. This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
Salary: (Annually) $123,938.39 - $154,920.88
Hire is dependent on a Criminal Information Check satisfactory to the City of Edmonton. There may be a cost associated with this requirement

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits . Talent sourced through this process may be considered for similar opportunities within the City of Edmonton.

Recruitment Consultant: JM/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

IND123

Apply on edmonton.taleo.net About employer

More about this job

Responsibilities

The Manager of Service Experience leads service modernization efforts and shapes organizational strategy by championing user-focused, accessible public services. They act as a strategic bridge across branches, mentoring a multidisciplinary team while managing budgets and driving impactful change management initiatives.

Requirements

Candidates must have 7+ years of progressively responsible experience managing large, complex projects and demonstrated supervisory experience in a complex environment. A Master’s degree in a related field is considered an asset, alongside expertise in service design and project management.

Skills

Service design
Strategic planning
Change management
Project management
Leadership
Systems thinking
Financial management
Communication
Stakeholder engagement
Design thinking
Data analysis
Mentorship
Public sector operations
Decision making
Issue resolution
AI literacy

Benefits

Hybrid work arrangement
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Service Experience
Service Design
Change Management
Strategic Planning
Public Sector
Project Management
Financial Stewardship
Design Thinking
Journey Mapping
Service Blueprints
AI
Leadership
Mentorship
Systems Thinking
Stakeholder Management
Operational Strategy
Business Intelligence
Communication
Facilitation
Data Analysis
Municipal Government
Equity
Diversity
Inclusion
Reconciliation
Budget Management
Continuous Improvement
Service Excellence
Cross-functional Collaboration
Strategic Partnership

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Work requirements

Jobs in Canada