Word/Data Processing Clerk II - Collision Coordination Unit Clerk

This posting is for two (2) full-time temporary positions ending on or before December 31, 2026

The Collision Coordination Unit (CCU) Clerk position is responsible for the review, evaluation, completion, approval and distribution of collision reports. This position will also intake, on occasion, collision related information directly from citizens. Responsibilities include:

• This position is required to apply sound judgement to analyze the reports based on policy, procedure, and legislative requirements. 
• Contact citizens to clarify documents or statements. 
• View involved vehicles and document observations. 
• Search various databases (Niche / CPIC / MOVES / PIP / eCollision / eCruiser / CROMS / Carfax / Report My Collision) to obtain information and complete report. 
• Complete a collision report in its entirety which includes viewing documents, collecting statements, and photographs. 
• Receive questions and concerns from the public and support agency Accident Support Services International (ASSI) and answer them if they fall within your scope of knowledge or direct them to the appropriate area. 
• Liaise with TEC, IBC, the City of Edmonton, other police services and Alberta Justice on collision related matters. 
• Other duties as required.  
   

• Completion of the twelfth (12th) school grade including business subjects related to word and information processing or related to data entry or completion of an appropriate certificate program from an approved business school/college, supplemented by training in basic microcomputer applications. 
• A minimum of two (2) years of diversified word and/or information processing experience or diversified data entry experience including general office procedures.
• A minimum of two (2) years of experience within a Canadian police agency would be an asset. 
• Prior customer service experience would be an asset. 
• Ability to pay attention to detail, to ensure accurate entry. 
• Experience with Niche, CPIC, INET, eCollision, eCruiser, CROMS, CarFax, Report My Collision, Excel and Word would be an asset. 
• Experience reviewing, amending, approving collision reports an asset.
• Ability to solve problems and make independent decisions.
• Ability to prioritize tasks and ensure all tasks are completed per work plan 
• Able to work independently, to exercise sound judgment, and to maintain effective working relationships. 
• Ability to work independently with minimal supervision as well as in a team environment
• Strong communication skills are required with a focus on providing customer service.

Hours of Work:  40.00 hours per week. Shift pattern is at discretion of supervisor combined in consultation with employee.  
 
Salary Range:  21B, Salary Grade: 007, $23.78 - $29.53 (Hourly), $1,903.00 - $2,362.70(Bi-Weekly), $49,6672.60 - $61,666.99 (Annually). The rates quoted are in accordance with a collective agreement bet City of Edmonton. 

General:

• The City of Edmonton thank applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals
• Include a current resume and cover letter with your online application.
• The option to work remotely is not available at this time
• Applicants may be tested. 
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise as required by Human Resources Division.

Applicants who have completed post-secondary education outside of Canada are encouraged to obtain an assessment of their credentials through the International Qualifications Assessment Service (IQAS), https://www.alberta.ca/international-qualifications-assessment.aspx or another recognized Canadian credential evaluation service. For a list of designated evaluators, please visit the Alliance of Credential Evaluation Services of Canada, https://canalliance.org/en/default.html. Including an IQAS certificate or other credential assessment certificate from a recognized Canadian credential evaluation service with your application is recommended to support the evaluation of the applicant’s qualifications.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan.  All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

HR Technician: GL