Client Navigator

Job Description

Section: Social Services

Division: Children and Social Services

Department: Community Well-Being

Initial Reporting Location: 199 Larch Street

Job Status: Limited Position

Estimated Probable Duration: Up to Eighteen (18) Months

Number of Vacancies: 1

Union Affiliation: CUPE 4705 Inside Unit

Hours of Work: 70 hours bi-weekly

Shift Work Required: No

Range of Pay: Group 12 - $35.12 to $44.31 per hour

The start date will follow the selection process.

A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with your application.

Main Function

Under the general supervision of the Coordinator of Shelters and Homelessness, responsible to establish and maintain relationships with clients with a focus on housing outcomes, securing, stabilizing and maintaining housing for individuals who are homeless or at risk of homelessness. Majority of the work is performed in the community (i.e. shelters, encampments, housing settings).

Objectives

• Facilitate successful housing outcomes for individuals experiencing or at risk of homelessness by conducting comprehensive assessments, developing housing plans, securing suitable housing, and providing ongoing support to promote housing stability and prevent a return to homelessness.
• Provide intensive community-based case management, outreach, advocacy, and crisis intervention services to high-acuity and vulnerable clients by connecting them with appropriate resources, coordinating with community partners, and supporting life stabilization, health, safety, and well-being.
  
  

Duties

• Conduct in-depth housing assessments, create housing action plans, and support clients through the entire housing process, i.e. application to move-in.
• Support individuals experiencing homelessness and at risk of homelessness to move to life stabilization.
• Provide intensive case management for high-acuity clients (addictions, mental health, medical issues, justice involvement, youth, newcomers, and refugees). Conduct ongoing check-ins, visits, outreach, and crisis support. Connect the client with appropriate housing supports or services based on their needs including supportive and transitional housing programs, addiction treatment programs, housing case management, and income support. Support housing stabilization including but not limited to, landlord mediation, eviction prevention, utilities, pest and hoarding issues.
• Collaborate daily with police, EMS, hospitals, shelters, housing case managers, community organizations and outreach teams. Participate in the Rapid Mobilization Table (RMT) and Violent Threat Risk Assessment (VTRA) meetings for high-risk cases. Work with clients with complex needs who may have service restrictions with other services
• Follow up with clients who have been housed, to conduct proactive housing retention support, including check ins, problem solving, supports or services based on their needs including physical health care, mental health care, addiction services, and trauma services. Respond to crises i.e. fire, evictions, unit takeovers, to prevent homelessness.
• Provide daily field outreach to shelters, encampments, transitional housing, and warming/cooling centres. Engage unsheltered individuals and add them to the Coordinated Access system.
• Support newcomers, youth, and high-risk individuals with comprehensive, hands-on assistance. Provide crisis de-escalation, informal counselling, and direct community engagement as the first point of contact for those experiencing homelessness. Maintain a strong working knowledge of community services and resources.
• Actively bridge service gaps by arranging clothing, food, medical and dental appointments, transportation, and emergency hotel stays. Advocate for improved system access for high need populations.
• Complete required documentation and maintain detailed Homeless Individuals and Families Information System (HIFIS) and spreadsheet tracking, complete benefit and housing applications daily.
• Develop and maintain a thorough working knowledge of the City’s Health and Safety policies and the applicable provincial legislation listed therein.
• Perform other related duties as required.
  
  

Note: The above duties are representative of a typical position and are not to be construed as all inclusive.

Qualifications

Education and Training:

• Successful completion of a college diploma in Social Services or a related field from a recognized community college with Canadian accreditation.
• Life skills training considered an asset.
  
  

Experience

• Over one (1) year up to and including two and a half (2½) years of experience in housing and homelessness services, including direct street and encampment outreach experience.
  
  

Other Requirements

• Experience addressing the needs of individuals and families experiencing homelessness or those at risk of homelessness including developing and implementing successful case management plans.
• Experience in assisting persons living with addictions, mental health, psycho/social/physical, education, emotional, and/or environmental concerns in a social service and field work settings.
• Experience with conflict resolutions practices including “in the moment” problem solving and intervention.
• Ability to enhance participant motivation in order to make and follow through on decisions related to housing stability and wellness.
• Understanding of community agencies and a cross section of service providers.
• Knowledge of services to support this population and an ability to provide participant advocacy and proactive participant planning with other system elements.
• Competent interpersonal and communications skills and demonstrated ability to serve the public in a courteous and effective manner.
• Ability to work with computer software and administrative systems in a Windows environment (e.g., file maintenance, word processing, spreadsheet applications, information input and retrieval, etc.).
• Demonstrated report writing skills.
• Excellent use of English; verbally and in writing.
• Excellent French verbal skills and a working knowledge of written French is required for the number of positions required to serve the public in both languages at all times.
• Provide, at own cost, a Criminal Reference Check.
• Ability to perform the essential duties of the position.
• Demonstrated reliability, professionalism, and accountability in meeting job responsibilities.
• Must be physically capable of operating a vehicle safely, possess a valid Class G driver’s license, and have an acceptable driving record.
  
  

Competencies: (click to view)

Competency Library - Level 1 Proficiency

Notice to Job Applicants: Definition of "Assets" on Job Postings - A number of Job Postings will contain items described as "assets" under the Qualifications heading. By way of definition, assets are qualifications which are not required but are deemed to enhance performance and therefore considered in the recruitment process.

How To Apply

If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online.

We must receive your resume before 11:59 p.m. on Thursday, November 19, 2026. For those providing a French language resume, please also include an English version.

• Click on the Apply for Job button.
• Follow the step by step application process.
• Ensure you attached a cover letter and resume. Acceptable file types are:
• .doc
• .docx
• .txt
• .pdf
• .rtf
• Once completed, review your application and click on the Submit button.
• Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.
  
  

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada?

The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

Contact Us

For technical difficulties, issues, questions or accommodations with an application made online email myJOBS@greatersudbury.ca