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City Of Hamilton

Application Support Specialist - EAM

Hamilton, ON, Canada

$95,757.48 to $119,701.4 CAD / year · Full-time

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Job details

Pay: $95,757.48 to $119,701.4 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

SUMMARY OF DUTIES

Reporting to the Supervisor, Business Applications – Enterprise Asset Management (EAM), the Application Support Specialist – EAM is responsible for the technical configuration, customization, integration support, reporting, and sustainment of the City’s Hexagon (HxGN) EAM platform. This role provides technical expertise across system administration, performance optimization, troubleshooting, reporting, and development of EAM flexes, extensions, or integrations.

Working as a technical member of an Agile/Scrum delivery team, the Application Support Specialist participates in sprint activities, estimates development effort, and delivers technical work items - such as configuration changes, data updates, integrations, GIS support, or reports to meet defined acceptance criteria.

Candidates may be hired into one of three specialization streams:

GIS / OpenCAD Specialist
Generalist EAM Application Specialist
Integration Specialist (DBPro/Python/.NET/API/ETL)

These roles will support both the Production Support and Enhancements Scrum Teams. Individuals may be assigned to one of two EAM Scrum Teams:

Production Support Team – sustainment, defects, patches, operational fixes, reporting.
Enhancement & Configuration Team – new features, integrations, flex development, configuration, reporting enhancements.

This position has regular access to confidential HR and Finance data.

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More about this job

Responsibilities

Configure, customize, integrate, report on, and sustain the City’s Hexagon EAM platform, including system administration, performance optimization, troubleshooting, and development of extensions. Contribute technical work to Agile/Scrum teams, supporting production operations and enhancements such as configuration changes, integrations, GIS work, data updates, and reports.

Requirements

The role calls for technical expertise in EAM platform administration, configuration, customization, integrations, reporting, and troubleshooting. Depending on the specialization stream, relevant areas include GIS/OpenCAD, general EAM application support, or integration technologies such as DBPro, Python, .NET, APIs, and ETL; no education or years-of-experience requirement is stated.

Skills

EAM System Administration
Hexagon EAM
Technical Configuration
Customization
Integration Support
Reporting
Performance Optimization
Troubleshooting
EAM Flex Development
GIS Support
Agile
Scrum
Data Updates
DBPro
Python
.NET

Visa sponsorship

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Keywords

Hexagon EAM
HxGN EAM
Enterprise Asset Management
System Administration
Technical Configuration
Customization
Integration Support
Reporting
Performance Optimization
Troubleshooting
EAM Flexes
Extensions
GIS
OpenCAD
DBPro
Python
.NET
API
ETL
Agile
Scrum
Production Support
Enhancements
Data Updates
Patches
Operational Fixes
Acceptance Criteria
Confidential HR Data
Confidential Finance Data

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