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City Of Hamilton

Application Support Specialist - EAM

  • Hamilton, ON, Canada

$95,757.48 to $119,701.4 CAD / year · Full-time

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Job details

Pay
$95,757.48 to $119,701.4 CAD / year
Job type
Full-time
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Posting language
English
Posted

Original job description

SUMMARY OF DUTIES

Reporting to the Supervisor, Business Applications – Enterprise Asset Management (EAM), the Application Support Specialist – EAM is responsible for the technical configuration, customization, integration support, reporting, and sustainment of the City’s Hexagon (HxGN) EAM platform. This role provides technical expertise across system administration, performance optimization, troubleshooting, reporting, and development of EAM flexes, extensions, or integrations.

Working as a technical member of an Agile/Scrum delivery team, the Application Support Specialist participates in sprint activities, estimates development effort, and delivers technical work items - such as configuration changes, data updates, integrations, GIS support, or reports to meet defined acceptance criteria.

Candidates may be hired into one of three specialization streams:

  1. GIS / OpenCAD Specialist
  2. Generalist EAM Application Specialist
  3. Integration Specialist (DBPro/Python/.NET/API/ETL)

These roles will support both the Production Support and Enhancements Scrum Teams. Individuals may be assigned to one of two EAM Scrum Teams:

  1. Production Support Team – sustainment, defects, patches, operational fixes, reporting.
  2. Enhancement & Configuration Team – new features, integrations, flex development, configuration, reporting enhancements.

This position has regular access to confidential HR and Finance data.

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More about this job

Responsibilities

Configure, customize, integrate, report on, and sustain the City’s Hexagon EAM platform, including system administration, performance optimization, troubleshooting, and development of extensions. Contribute technical work to Agile/Scrum teams, supporting production operations and enhancements such as configuration changes, integrations, GIS work, data updates, and reports.

Requirements

The role calls for technical expertise in EAM platform administration, configuration, customization, integrations, reporting, and troubleshooting. Depending on the specialization stream, relevant areas include GIS/OpenCAD, general EAM application support, or integration technologies such as DBPro, Python, .NET, APIs, and ETL; no education or years-of-experience requirement is stated.

Skills

  • EAM System Administration
  • Hexagon EAM
  • Technical Configuration
  • Customization
  • Integration Support
  • Reporting
  • Performance Optimization
  • Troubleshooting
  • EAM Flex Development
  • GIS Support
  • Agile
  • Scrum
  • Data Updates
  • DBPro
  • Python
  • .NET

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Software
  • Government & Public Sector
  • Customer Service & Support

Keywords

  • Hexagon EAM
  • HxGN EAM
  • Enterprise Asset Management
  • System Administration
  • Technical Configuration
  • Customization
  • Integration Support
  • Reporting
  • Performance Optimization
  • Troubleshooting
  • EAM Flexes
  • Extensions
  • GIS
  • OpenCAD
  • DBPro
  • Python
  • .NET
  • API
  • ETL
  • Agile
  • Scrum
  • Production Support
  • Enhancements
  • Data Updates
  • Patches
  • Operational Fixes
  • Acceptance Criteria
  • Confidential HR Data
  • Confidential Finance Data

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