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Added 15 mins ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Proficiency with Microsoft Office applications and inventory software systems.
Added 15 mins ago
AA
Expert en ingénierie d'intégration des moteurs / Engine Integration Engineering Expert
Airbus Aircraft
Montreal, QC
- Full-time
Added 15 mins ago
F
Warehouse Associate (PM)
Factor_
Calgary, AB
- Full-time
HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on…
Added 15 mins ago
MC
Marketing Specialist, Events/Spécialiste du marketing, événements
Make-A-Wish Canada
Montreal, QC
- Full-time
Once applications are reviewed, we will contact our shortlisted candidates. Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer…
Added 15 mins ago
HI
Commercial Lines Account Associate, Professional Liability
HUB International
Markham, ON
- Full-time
Added 15 mins ago
Account Manager - Mid Market Growth Montreal
TELUS
Montreal, QC · Quebec, QC
TELUS is committed to employment equity and diversity. We welcome applications from all qualified candidates
Added 30 mins ago
CC
Donor Care Representative
Canadian Cancer Society
Vancouver, BC
- $48,000 CAD / year
- Full-time
…and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities,…
Added 30 mins ago
CC
Donor Care Representative
Canadian Cancer Society
Halifax, NS
- $48,000 CAD / year
- Full-time
…and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities,…
Added 30 mins ago
J
Category Lead, Capital Equipment (CAPEX)
Jobgether
Canada
- $140,700 to $173,100 CAD / year
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Category Lead, Capital Equipment (CAPEX) based in Canada.
Added 30 mins ago
L
Security Engineer, Vulnerability Management
LiveKit
Canada
- Full-time
…agents in production. Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of…
Added 30 mins ago
RV
UX Designer
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
You enjoy solving complex interaction design problems and creating intuitive, efficient interfaces for professional applications and demanding users
Added 30 mins ago
RV
Senior Hardware Engineer-Platforms
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
Added 30 mins ago
S
Senior Electrification Manager - Construction
SYSTRA
Toronto, ON
- Full-time
Added 30 mins ago
S
Engineering Manager
SYSTRA
Toronto, ON
- Full-time
Added 45 mins ago
PV
Small Animal Veterinarian
P3 Veterinary Partners
Timmins, ON
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 45 mins ago
T
Chief Operating Officer
Trioworld
Ajax, ON
- Full-time
Added 45 mins ago
RV
Component Engineering Specialist
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
Added 45 mins ago
J
Insurance Technology Sales Executive
Jobgether
Canada
- $80,000 to $95,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Insurance Technology Sales Executive based in Canada.
Added 45 mins ago
CO
Customer Experience Agent, Regular Part-Time
City of Kingston
Kingston, ON
- $28.17 to $34.59 CAD / hour
- Part-time
…relationship management systems, recreation management business applications, booking and registration systems, knowledge base databases or comparable…
Added 1 hour ago
CO
Customer Experience Agent (Up to 2)
City of Kingston
Kingston, ON
- $28.17 to $34.59 CAD / hour
- Part-time
…relationship management systems, recreation management business applications, booking and registration systems, knowledge base databases or comparable…
Added 1 hour ago
GS
Staff Site Reliability Engineer, Application
Guidewire Software
Toronto, ON
- Full-time
…world's leading P&C insurers can depend on our mission-critical applications. As a Staff Site Reliability Engineer, you aren't just maintaining systems; you are defining the technical…
Added 1 hour ago
PH
PSW
ParaMed Home Health Care
Niagara-on-the-Lake, ON
- Part-time
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses.…
Added 1 hour ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Strong proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint.
Added 1 hour ago
GD
Computer Modeling & Simulation Staff Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
- Full-time
Knowledge of CAE software applications for FEA, CFD and fatigue analyses
Added 1 hour ago
R|
Fellowship and Bursary Administrative Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…Bursary Committee meetings and the Clinical Bursary draw, checks applications for completeness against approved eligibility criteria, prepares candidate files for committee review, updates…

City of Kingston

Customer Experience Agent, Regular Part-Time

Kingston, ON, Canada

$28.17 to $34.59 CAD / hour · Part-time

Apply About employer

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Job details

Pay: $28.17 to $34.59 CAD / hour
Job type: Part-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

The Details

Job Title

Customer Experience Agent, Regular Part-Time

Job Number

J1126-0026

Job Code

09B285

Job Category

Customer Service

Bargaining Unit

CUPE

Job Type

Part Time

Employment Type

Replacement

Number Of Positions

1

Hours Of Work

0 to 24 hrs/wk

Salary

$28.17 - $34.59/Hour

Date Posted

November 6, 2026

Closing Date

November 13, 2026

Are you interested in this job?

The Role

Reporting to the Supervisor, Customer Experience, the Customer Experience Agent (part-time) works in a fast-paced environment and is responsible for delivering frontline customer service and support for all City services across a variety of channels, including in-person, over the phone, and online.

Meet your department...

We’re the City’s first point of contact, helping residents access services quickly and easily, whether in person, by phone, or online. Our team answers questions, resolves issues, and guides people through processes to ensure every interaction is friendly, efficient, and helpful.

What You'll Do...

Represent the City as the first point of contact, providing support for a wide range of municipal services and programs.

Respond to a range of inquiries and concerns from internal departments and the public in a professional and courteous manner.

Offer multi-channel service delivery at counters, over the phone and online (e-mail, service requests), including facility bookings, membership and program registration, payment transactions, fielding inquiries (by phone, email and in-person) and intake/processing of service requests.

Resolve, and/or triage calls/email/service requests to appropriate City departments, employees or other organizations.

Responsible for daily cash drawer, reconciling end of day deposits, weekly bank deposits.

Other duties, as assigned.

To qualify, you'll need...

Grade 12 diploma or equivalent education is required.

One year frontline customer service experience providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as in a call centre and/or a counter service operation, including processing cash and payment card transactions.

Ability to conduct business in French is an asset.

Must have Basic Microsoft Office Suite skills including Word, Excel, and Outlook.

Experience using customer service technologies, databases and software programs required (i.e. customer relationship management systems, recreation management business applications, booking and registration systems, knowledge base databases or comparable technology/system)

Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation.

Strong customer service skills with the ability to deal appropriately with contentious situations and problem solve through active listening, while exercising discretion, judgment, diplomacy and confidentiality when dealing with the public and employees.

Typing speed 45 words per minute required (tested).

Demonstrated strong organizational skills and the capacity to multi-task in a fast-paced environment, responding with flexibility to changing priorities.

Exceptional interpersonal and communication skills, both verbal and written (empathy, teamwork, positive attitude, professionalism and tact).

Must be detail-oriented and ensure accuracy of information when communicating with the public.

Knowledge of the City of Kingston's municipal services and programs.

Must be able to work daytime, evenings and weekends (flexible hours) in a variety of facilities across the City. This position may require occasional travel between sites and/or City facilities and must provide own transportation.

Must obtain and maintain a satisfactory criminal record check.

Why us?

Join a team that’s building more than a city - we’re building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all.

We’re more than just a municipal government - we’re a team of problem-solvers, innovators, and community-builders who take pride in shaping the place we call home. As an employer, we’re committed to your growth, your well-being, and creating an environment where every voice counts. Your career is more than a job - it’s where your impact begins.

Why you’ll love it here…

We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long-term disability. Specific benefits can vary depending on your role and terms of employment.

In Addition, Employees May Enjoy Access To

OMERS defined pension plan
Vacation entitlements
Employee wellness and assistance programs and resources
Ongoing training and education opportunities
Flexible work arrangements
Corporate perks such as discounted transit and fitness passes
Learning & development resources and networks
Relocation assistance and local resources

To learn more about working at the City of Kingston, click here .

Learn more about what makes Kingston so special on PossibleMadeHere.org .

How to apply

Submit your online application by 11:59 PM on the job posting closing date. Click the 'APPLY HERE' button to complete your application.

Applicants must demonstrate in their submission how they meet the minimum education and experience requirements of the position. Please include any relevant education documents (degrees, diplomas, or certificates) to your profile.

Accommodations are available at all stages of the recruitment and selection process to support a barrier-free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please let us know. For more information, you can contact us at hrcity@cityofkingston.ca .

Thank you to everyone who applies. While we value each application, only those advancing in the recruitment process will be contacted. All personal information will be handled in compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff.

Internal applications:

External applications:

To ensure you don’t miss any updates, please check your spam or junk folders for emails from a City of Kingston account.

Our commitment

The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.

Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.

Learn more about the City's reconciliation initiatives .

Are you interested in this job?

Apply About employer

More about this job

Responsibilities

Provide frontline support for City services in person, by phone, and online, responding to public and internal inquiries and processing bookings, registrations, payments, and service requests. Resolve or route inquiries to the appropriate departments and manage cash drawers and deposits.

Requirements

A high school diploma or equivalent and at least one year of public-facing customer service experience in a multi-service environment are required, including cash and payment card transactions. Candidates need basic Microsoft Office and customer service technology skills, strong communication and problem-solving abilities, a typing speed of 45 words per minute, flexible availability, and the ability to travel between City facilities; French is an asset.

Skills

Frontline Customer Service
Multi-Channel Customer Support
Cash Handling and Reconciliation
Payment Processing
Problem Solving
Active Listening
Conflict Resolution
Microsoft Word
Microsoft Excel
Microsoft Outlook
Booking and Registration Systems
Written and Verbal Communication
Organization and Multitasking
Typing at 45 Words per Minute
Knowledge of Municipal Services

Benefits

Extended Health Coverage
Travel Insurance
Life Insurance
Long-Term Disability
OMERS Defined Pension Plan
Vacation Entitlements
Employee Wellness and Assistance Programs
Ongoing Training and Education
Flexible Work Arrangements
Discounted Transit and Fitness Passes
Learning and Development Resources
Relocation Assistance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Municipal Services
Frontline Support
In-Person Service
Telephone Support
Email Support
Service Requests
Facility Bookings
Membership Registration
Program Registration
Payment Transactions
Cash Drawer Reconciliation
Bank Deposits
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Booking Systems
Registration Systems
Knowledge Base Databases
Active Listening
Problem Solving
Confidentiality
Typing Speed
Criminal Record Check
French Language

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