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Added 7 mins ago
BC
Junior Data Analys
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
We are seeking a detail-oriented and analytical Junior Data Analyst to support data collection, reporting, and business intelligence initiatives. This role is ideal for recent graduates or…
Added 7 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Goderich, ON
- $15 CAD / hour
- Full-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 7 mins ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
College Diploma in Business and/or Logistics and Supply Chain Management preferred
Added 7 mins ago
E
Bilingual - Sr Talent Acquisition Specialist (French + English)
Epiroc
Mississauga, ON
- $95,912 to $126,870 CAD / year
- Full-time
We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s…
Added 23 mins ago
R(
Designer - Accessories
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
The use of Artificial Intelligence may be used for candidate screening purposes.
Added 23 mins ago
R(
Designer - Knits
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
The use of Artificial Intelligence may be used for candidate screening purposes.
Added 38 mins ago
DD
The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Sherwood Park, AB
- Part-time
Maximize store business results by consistently creating exceptional Customer experiences.
Added 38 mins ago
TS
Mobile Apprentice Mechanics
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Are you ready to accelerate your career with an innovative and family-owned business?
Added 38 mins ago
DD
DSW: Sales Associate
DSW Designer Shoe Warehouse
Rocky View No 44, AB · Rocky View County, AB
- Part-time
Maximize store business results by consistently creating exceptional Customer experiences.
Added 38 mins ago
DD
DSW: Sales Associate
DSW Designer Shoe Warehouse
Calgary, AB
- Part-time
Maximize store business results by consistently creating exceptional Customer experiences.
Added 53 mins ago
C
Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 1 hour ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 1 hour ago
RA
Senior Digital Sales Executive
RMG Advertising
Calgary, AB
- Full-time
…growth, leveraging programmatic advertising, mobile location intelligence, and digital display solutions, alongside traditional and digital OOH advertising…
Added 1 hour ago
S
Épicerie - Commis, épicerie
Sobeys
Montreal, QC
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 1 hour ago
S
Seasonal Associate
sephora.com
Burnaby, BC
- $19.85 to $24.8 CAD / hour
- Full-time
…supporting both store operations and onstage service during peak business moments. You’ll create a welcoming experience while maintaining a stocked, visually ready store. If you thrive in a…
Added 2 hours ago
MN
Merchandiser
Mosaic North America
Hanover, ON
- Part-time
We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to…
Added 2 hours ago
E
Senior Java Developer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
…Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and…
Added 2 hours ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
Lead client interviews with developers, technical leads, project managers, and business owners, asking clear follow-up questions to gather complete and accurate technical information.
Added 2 hours ago
S
Operations Consultant - Full Time
Sephora
Langford, BC
- $19.85 to $24.8 CAD / hour
- Full-time
Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
Added 2 hours ago
TS
Mobile Apprentice Mechanics
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Are you ready to accelerate your career with an innovative and family-owned business?
Added 2 hours ago
SI
Retail Sales Supervisor
Staples Inc.
Calgary, AB
- Full-time
…sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also…
Added 3 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Through demonstrated proficiency in quality improvement and business methodologies, education, innovation, and role modeling, the consultant will assist programs to:

City of Kingston

Customer Experience Agent, Regular Part-Time

Kingston, ON, Canada

$28.17 to $34.59 CAD / hour · Part-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $28.17 to $34.59 CAD / hour
Job type: Part-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

The Details

Job Title

Customer Experience Agent, Regular Part-Time

Job Number

J1126-0026

Job Code

09B285

Job Category

Customer Service

Bargaining Unit

CUPE

Job Type

Part Time

Employment Type

Replacement

Number Of Positions

1

Hours Of Work

0 to 24 hrs/wk

Salary

$28.17 - $34.59/Hour

Date Posted

November 6, 2026

Closing Date

November 13, 2026

Are you interested in this job?

The Role

Reporting to the Supervisor, Customer Experience, the Customer Experience Agent (part-time) works in a fast-paced environment and is responsible for delivering frontline customer service and support for all City services across a variety of channels, including in-person, over the phone, and online.

Meet your department...

We’re the City’s first point of contact, helping residents access services quickly and easily, whether in person, by phone, or online. Our team answers questions, resolves issues, and guides people through processes to ensure every interaction is friendly, efficient, and helpful.

What You'll Do...

Represent the City as the first point of contact, providing support for a wide range of municipal services and programs.

Respond to a range of inquiries and concerns from internal departments and the public in a professional and courteous manner.

Offer multi-channel service delivery at counters, over the phone and online (e-mail, service requests), including facility bookings, membership and program registration, payment transactions, fielding inquiries (by phone, email and in-person) and intake/processing of service requests.

Resolve, and/or triage calls/email/service requests to appropriate City departments, employees or other organizations.

Responsible for daily cash drawer, reconciling end of day deposits, weekly bank deposits.

Other duties, as assigned.

To qualify, you'll need...

Grade 12 diploma or equivalent education is required.

One year frontline customer service experience providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as in a call centre and/or a counter service operation, including processing cash and payment card transactions.

Ability to conduct business in French is an asset.

Must have Basic Microsoft Office Suite skills including Word, Excel, and Outlook.

Experience using customer service technologies, databases and software programs required (i.e. customer relationship management systems, recreation management business applications, booking and registration systems, knowledge base databases or comparable technology/system)

Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation.

Strong customer service skills with the ability to deal appropriately with contentious situations and problem solve through active listening, while exercising discretion, judgment, diplomacy and confidentiality when dealing with the public and employees.

Typing speed 45 words per minute required (tested).

Demonstrated strong organizational skills and the capacity to multi-task in a fast-paced environment, responding with flexibility to changing priorities.

Exceptional interpersonal and communication skills, both verbal and written (empathy, teamwork, positive attitude, professionalism and tact).

Must be detail-oriented and ensure accuracy of information when communicating with the public.

Knowledge of the City of Kingston's municipal services and programs.

Must be able to work daytime, evenings and weekends (flexible hours) in a variety of facilities across the City. This position may require occasional travel between sites and/or City facilities and must provide own transportation.

Must obtain and maintain a satisfactory criminal record check.

Why us?

Join a team that’s building more than a city - we’re building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all.

We’re more than just a municipal government - we’re a team of problem-solvers, innovators, and community-builders who take pride in shaping the place we call home. As an employer, we’re committed to your growth, your well-being, and creating an environment where every voice counts. Your career is more than a job - it’s where your impact begins.

Why you’ll love it here…

We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long-term disability. Specific benefits can vary depending on your role and terms of employment.

In Addition, Employees May Enjoy Access To

OMERS defined pension plan
Vacation entitlements
Employee wellness and assistance programs and resources
Ongoing training and education opportunities
Flexible work arrangements
Corporate perks such as discounted transit and fitness passes
Learning & development resources and networks
Relocation assistance and local resources

To learn more about working at the City of Kingston, click here .

Learn more about what makes Kingston so special on PossibleMadeHere.org .

How to apply

Submit your online application by 11:59 PM on the job posting closing date. Click the 'APPLY HERE' button to complete your application.

Applicants must demonstrate in their submission how they meet the minimum education and experience requirements of the position. Please include any relevant education documents (degrees, diplomas, or certificates) to your profile.

Accommodations are available at all stages of the recruitment and selection process to support a barrier-free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please let us know. For more information, you can contact us at hrcity@cityofkingston.ca .

Thank you to everyone who applies. While we value each application, only those advancing in the recruitment process will be contacted. All personal information will be handled in compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff.

Internal applications:

External applications:

To ensure you don’t miss any updates, please check your spam or junk folders for emails from a City of Kingston account.

Our commitment

The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.

Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.

Learn more about the City's reconciliation initiatives .

Are you interested in this job?

Apply About employer

More about this job

Responsibilities

Provide frontline support for City services in person, by phone, and online, responding to public and internal inquiries and processing bookings, registrations, payments, and service requests. Resolve or route inquiries to the appropriate departments and manage cash drawers and deposits.

Requirements

A high school diploma or equivalent and at least one year of public-facing customer service experience in a multi-service environment are required, including cash and payment card transactions. Candidates need basic Microsoft Office and customer service technology skills, strong communication and problem-solving abilities, a typing speed of 45 words per minute, flexible availability, and the ability to travel between City facilities; French is an asset.

Skills

Frontline Customer Service
Multi-Channel Customer Support
Cash Handling and Reconciliation
Payment Processing
Problem Solving
Active Listening
Conflict Resolution
Microsoft Word
Microsoft Excel
Microsoft Outlook
Booking and Registration Systems
Written and Verbal Communication
Organization and Multitasking
Typing at 45 Words per Minute
Knowledge of Municipal Services

Benefits

Extended Health Coverage
Travel Insurance
Life Insurance
Long-Term Disability
OMERS Defined Pension Plan
Vacation Entitlements
Employee Wellness and Assistance Programs
Ongoing Training and Education
Flexible Work Arrangements
Discounted Transit and Fitness Passes
Learning and Development Resources
Relocation Assistance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Municipal Services
Frontline Support
In-Person Service
Telephone Support
Email Support
Service Requests
Facility Bookings
Membership Registration
Program Registration
Payment Transactions
Cash Drawer Reconciliation
Bank Deposits
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Booking Systems
Registration Systems
Knowledge Base Databases
Active Listening
Problem Solving
Confidentiality
Typing Speed
Criminal Record Check
French Language

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