Customer Experience Agent, Regular Part-Time
- Kingston, ON, Canada
$28.17 to $34.59 CAD / hour · Part-time
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Job details
- Pay
- $28.17 to $34.59 CAD / hour
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
The Details
Job Title
Customer Experience Agent, Regular Part-Time
Job Number
J1126-0026
Job Code
09B285
Job Category
Customer Service
Bargaining Unit
CUPE
Job Type
Part Time
Employment Type
Replacement
Number Of Positions
1
Hours Of Work
0 to 24 hrs/wk
Salary
$28.17 - $34.59/Hour
Date Posted
November 6, 2026
Closing Date
November 13, 2026
Are you interested in this job?
The Role
Reporting to the Supervisor, Customer Experience, the Customer Experience Agent (part-time) works in a fast-paced environment and is responsible for delivering frontline customer service and support for all City services across a variety of channels, including in-person, over the phone, and online.
Meet your department...
We’re the City’s first point of contact, helping residents access services quickly and easily, whether in person, by phone, or online. Our team answers questions, resolves issues, and guides people through processes to ensure every interaction is friendly, efficient, and helpful.
What You'll Do...
Represent the City as the first point of contact, providing support for a wide range of municipal services and programs.
Respond to a range of inquiries and concerns from internal departments and the public in a professional and courteous manner.
Offer multi-channel service delivery at counters, over the phone and online (e-mail, service requests), including facility bookings, membership and program registration, payment transactions, fielding inquiries (by phone, email and in-person) and intake/processing of service requests.
Resolve, and/or triage calls/email/service requests to appropriate City departments, employees or other organizations.
Responsible for daily cash drawer, reconciling end of day deposits, weekly bank deposits.
Other duties, as assigned.
To qualify, you'll need...
Grade 12 diploma or equivalent education is required.
One year frontline customer service experience providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as in a call centre and/or a counter service operation, including processing cash and payment card transactions.
Ability to conduct business in French is an asset.
Must have Basic Microsoft Office Suite skills including Word, Excel, and Outlook.
Experience using customer service technologies, databases and software programs required (i.e. customer relationship management systems, recreation management business applications, booking and registration systems, knowledge base databases or comparable technology/system)
Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation.
Strong customer service skills with the ability to deal appropriately with contentious situations and problem solve through active listening, while exercising discretion, judgment, diplomacy and confidentiality when dealing with the public and employees.
Typing speed 45 words per minute required (tested).
Demonstrated strong organizational skills and the capacity to multi-task in a fast-paced environment, responding with flexibility to changing priorities.
Exceptional interpersonal and communication skills, both verbal and written (empathy, teamwork, positive attitude, professionalism and tact).
Must be detail-oriented and ensure accuracy of information when communicating with the public.
Knowledge of the City of Kingston's municipal services and programs.
Must be able to work daytime, evenings and weekends (flexible hours) in a variety of facilities across the City. This position may require occasional travel between sites and/or City facilities and must provide own transportation.
Must obtain and maintain a satisfactory criminal record check.
Why us?
Join a team that’s building more than a city - we’re building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all.
We’re more than just a municipal government - we’re a team of problem-solvers, innovators, and community-builders who take pride in shaping the place we call home. As an employer, we’re committed to your growth, your well-being, and creating an environment where every voice counts. Your career is more than a job - it’s where your impact begins.
Why you’ll love it here…
We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long-term disability. Specific benefits can vary depending on your role and terms of employment.
In Addition, Employees May Enjoy Access To
Learn more about what makes Kingston so special on PossibleMadeHere.org .
How to apply
Submit your online application by 11:59 PM on the job posting closing date. Click the 'APPLY HERE' button to complete your application.
Applicants must demonstrate in their submission how they meet the minimum education and experience requirements of the position. Please include any relevant education documents (degrees, diplomas, or certificates) to your profile.
Accommodations are available at all stages of the recruitment and selection process to support a barrier-free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please let us know. For more information, you can contact us at hrcity@cityofkingston.ca .
Thank you to everyone who applies. While we value each application, only those advancing in the recruitment process will be contacted. All personal information will be handled in compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff.
Internal applications:
External applications:
To ensure you don’t miss any updates, please check your spam or junk folders for emails from a City of Kingston account.
Our commitment
The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.
Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.
Learn more about the City's reconciliation initiatives .
Are you interested in this job?
Job Title
Customer Experience Agent, Regular Part-Time
Job Number
J1126-0026
Job Code
09B285
Job Category
Customer Service
Bargaining Unit
CUPE
Job Type
Part Time
Employment Type
Replacement
Number Of Positions
1
Hours Of Work
0 to 24 hrs/wk
Salary
$28.17 - $34.59/Hour
Date Posted
November 6, 2026
Closing Date
November 13, 2026
Are you interested in this job?
The Role
Reporting to the Supervisor, Customer Experience, the Customer Experience Agent (part-time) works in a fast-paced environment and is responsible for delivering frontline customer service and support for all City services across a variety of channels, including in-person, over the phone, and online.
Meet your department...
We’re the City’s first point of contact, helping residents access services quickly and easily, whether in person, by phone, or online. Our team answers questions, resolves issues, and guides people through processes to ensure every interaction is friendly, efficient, and helpful.
What You'll Do...
Represent the City as the first point of contact, providing support for a wide range of municipal services and programs.
Respond to a range of inquiries and concerns from internal departments and the public in a professional and courteous manner.
Offer multi-channel service delivery at counters, over the phone and online (e-mail, service requests), including facility bookings, membership and program registration, payment transactions, fielding inquiries (by phone, email and in-person) and intake/processing of service requests.
Resolve, and/or triage calls/email/service requests to appropriate City departments, employees or other organizations.
Responsible for daily cash drawer, reconciling end of day deposits, weekly bank deposits.
Other duties, as assigned.
To qualify, you'll need...
Grade 12 diploma or equivalent education is required.
One year frontline customer service experience providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as in a call centre and/or a counter service operation, including processing cash and payment card transactions.
Ability to conduct business in French is an asset.
Must have Basic Microsoft Office Suite skills including Word, Excel, and Outlook.
Experience using customer service technologies, databases and software programs required (i.e. customer relationship management systems, recreation management business applications, booking and registration systems, knowledge base databases or comparable technology/system)
Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation.
Strong customer service skills with the ability to deal appropriately with contentious situations and problem solve through active listening, while exercising discretion, judgment, diplomacy and confidentiality when dealing with the public and employees.
Typing speed 45 words per minute required (tested).
Demonstrated strong organizational skills and the capacity to multi-task in a fast-paced environment, responding with flexibility to changing priorities.
Exceptional interpersonal and communication skills, both verbal and written (empathy, teamwork, positive attitude, professionalism and tact).
Must be detail-oriented and ensure accuracy of information when communicating with the public.
Knowledge of the City of Kingston's municipal services and programs.
Must be able to work daytime, evenings and weekends (flexible hours) in a variety of facilities across the City. This position may require occasional travel between sites and/or City facilities and must provide own transportation.
Must obtain and maintain a satisfactory criminal record check.
Why us?
Join a team that’s building more than a city - we’re building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all.
We’re more than just a municipal government - we’re a team of problem-solvers, innovators, and community-builders who take pride in shaping the place we call home. As an employer, we’re committed to your growth, your well-being, and creating an environment where every voice counts. Your career is more than a job - it’s where your impact begins.
Why you’ll love it here…
We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long-term disability. Specific benefits can vary depending on your role and terms of employment.
In Addition, Employees May Enjoy Access To
- OMERS defined pension plan
- Vacation entitlements
- Employee wellness and assistance programs and resources
- Ongoing training and education opportunities
- Flexible work arrangements
- Corporate perks such as discounted transit and fitness passes
- Learning & development resources and networks
- Relocation assistance and local resources
Learn more about what makes Kingston so special on PossibleMadeHere.org .
How to apply
Submit your online application by 11:59 PM on the job posting closing date. Click the 'APPLY HERE' button to complete your application.
Applicants must demonstrate in their submission how they meet the minimum education and experience requirements of the position. Please include any relevant education documents (degrees, diplomas, or certificates) to your profile.
Accommodations are available at all stages of the recruitment and selection process to support a barrier-free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please let us know. For more information, you can contact us at hrcity@cityofkingston.ca .
Thank you to everyone who applies. While we value each application, only those advancing in the recruitment process will be contacted. All personal information will be handled in compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff.
Internal applications:
External applications:
To ensure you don’t miss any updates, please check your spam or junk folders for emails from a City of Kingston account.
Our commitment
The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.
Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.
Learn more about the City's reconciliation initiatives .
Are you interested in this job?
More about this job
Responsibilities
Provide frontline support for City services in person, by phone, and online, responding to public and internal inquiries and processing bookings, registrations, payments, and service requests. Resolve or route inquiries to the appropriate departments and manage cash drawers and deposits.
Requirements
A high school diploma or equivalent and at least one year of public-facing customer service experience in a multi-service environment are required, including cash and payment card transactions. Candidates need basic Microsoft Office and customer service technology skills, strong communication and problem-solving abilities, a typing speed of 45 words per minute, flexible availability, and the ability to travel between City facilities; French is an asset.
Skills
- Frontline Customer Service
- Multi-Channel Customer Support
- Cash Handling and Reconciliation
- Payment Processing
- Problem Solving
- Active Listening
- Conflict Resolution
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Booking and Registration Systems
- Written and Verbal Communication
- Organization and Multitasking
- Typing at 45 Words per Minute
- Knowledge of Municipal Services
Benefits
- Extended Health Coverage
- Travel Insurance
- Life Insurance
- Long-Term Disability
- OMERS Defined Pension Plan
- Vacation Entitlements
- Employee Wellness and Assistance Programs
- Ongoing Training and Education
- Flexible Work Arrangements
- Discounted Transit and Fitness Passes
- Learning and Development Resources
- Relocation Assistance
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Government & Public Sector
- Administrative
- Sports & Recreation
Keywords
- Customer Service
- Municipal Services
- Frontline Support
- In-Person Service
- Telephone Support
- Email Support
- Service Requests
- Facility Bookings
- Membership Registration
- Program Registration
- Payment Transactions
- Cash Drawer Reconciliation
- Bank Deposits
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Booking Systems
- Registration Systems
- Knowledge Base Databases
- Active Listening
- Problem Solving
- Confidentiality
- Typing Speed
- Criminal Record Check
- French Language