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Added 27 mins ago
FB
food service supervisor
Fat Bastard Burrito
North Bay, ON
- Full-time
Participates in a government or community program or initiative that supports youth employment
Added 57 mins ago
WF
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time
Whole Foods Market
Oakville, ON
- Full-time
Monitors and prevents spoilage and communicates waste to buyers, Team Leaders, and shift supervisor.
Added 1 hour ago
SC
Sales Associate
Staples Canada
Fort St. John, BC
- Full-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 1 hour ago
HJ
Administrative Clerk : Technical Record / FAcT
Helicopter Jobs
Southport, MB
- Full-time
The Future Aircrew Training (FAcT) Program is a 25-year next-generation aircrew training program for the Royal Canadian Air Force (RCAF) that will see the introduction of state-of-the-art…
Added 1 hour ago
NC
Fund and Community Relationship Specialist
Native Child and Family Services of Toronto
Toronto, ON
- $63,275 to $82,559 CAD / year
- Full-time
Reports to: Supervisor, Funds Development, Institutional Partnerships
Added 1 hour ago
Cardiology Technologist Student
Winnipeg Regional Health Authority
Brandon, MB
Student must be currently enrolled in an accredited Cardiology Technology program at a recognized post-secondary educational institution.
Added 1 hour ago
ER
Sonographer / Ultrasound Technologist
EFW Radiology
Calgary, AB
- Full-time
Diploma or certificate from a recognized Diagnostic Medical Sonography program, including a minimum of 2 years of clinical practicum.
Added 1 hour ago
ER
Ultrasound Technologist - Students and New Grads
EFW Radiology
Calgary, AB
- Full-time
Are you graduating from an Ultrasound Sonography program in the next year? We’d love to hear from you!
Added 1 hour ago
IA
CSH Supply Chain Supervisor
IMP Aerospace & Defence
Halifax, NS
- Full-time
The Canadian Search & Rescue Helicopter Supply Chain Supervisor oversees vendor relationships and performance, and mitigates risk to ensure quality material support and cost-efficiency. The…
Added 1 hour ago
CO
Customer Experience Agent, Regular Part-Time
City of Kingston
Kingston, ON
- $28.17 to $34.59 CAD / hour
- Part-time
Reporting to the Supervisor, Customer Experience, the Customer Experience Agent (part-time) works in a fast-paced environment and is responsible for delivering frontline customer service…
Added 2 hours ago
CO
Customer Experience Agent (Up to 2)
City of Kingston
Kingston, ON
- $28.17 to $34.59 CAD / hour
- Part-time
Reporting to the Supervisor, Customer Experience, the Customer Experience Agent (part-time) works in a fast-paced environment and is responsible for delivering frontline customer service…
Added 2 hours ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Gastroenterology
Added 2 hours ago
R|
Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Conduct other related tasks as assigned by the supervisor.
Added 2 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Performing other job-related tasks as assigned by the supervisor, including support to other investigators and research coordinators.
Added 2 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 2 hours ago
R|
Clinical Research Nurse - Occasional Pool
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Accomplishes any other related tasks as required by the immediate supervisor.
Added 2 hours ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
Acts as indirect supervisor, and occasional supervisor (as needed), to coordinating center staff on program-related and external-facing work, in coordination with the Director of…
Added 2 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Escalate material financial issues and systemic risks to the Supervisor, Finance - Clinical Research Portfolio and, where appropriate, the Oncology Directorate.
Added 2 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Clinical Practice Assessment Unit
Added 2 hours ago
R|
Fellowship and Bursary Administrative Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Department of Pediatric Surgery, Montreal Children’s Hospital (MUHC)
Added 2 hours ago
R|
Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Conduct other related tasks as assigned by supervisor.
Added 2 hours ago
R|
Receiving, Distribution and Package Delivery Clerk
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Position summary Reporting to the Receiving and Distribution Supervisor, the incumbent is responsible for receiving, verifying, sorting, temporarily storing, internally distributing and…
Added 2 hours ago
R|
Clinical Research Coordinator – Physiotherapist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Obstetrics and Gynecology
Added 2 hours ago
R|
Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Conduct other related tasks as assigned by the supervisor.
Added 2 hours ago
LC
Front Store Supervisor, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Vancouver, BC
- Part-time
…support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through…

City of Kingston

Customer Experience Agent, Regular Part-Time

Kingston, ON, Canada

$28.17 to $34.59 CAD / hour · Part-time

Apply About employer

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Job details

Pay: $28.17 to $34.59 CAD / hour
Job type: Part-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

The Details

Job Title

Customer Experience Agent, Regular Part-Time

Job Number

J1126-0026

Job Code

09B285

Job Category

Customer Service

Bargaining Unit

CUPE

Job Type

Part Time

Employment Type

Replacement

Number Of Positions

1

Hours Of Work

0 to 24 hrs/wk

Salary

$28.17 - $34.59/Hour

Date Posted

November 6, 2026

Closing Date

November 13, 2026

Are you interested in this job?

The Role

Reporting to the Supervisor, Customer Experience, the Customer Experience Agent (part-time) works in a fast-paced environment and is responsible for delivering frontline customer service and support for all City services across a variety of channels, including in-person, over the phone, and online.

Meet your department...

We’re the City’s first point of contact, helping residents access services quickly and easily, whether in person, by phone, or online. Our team answers questions, resolves issues, and guides people through processes to ensure every interaction is friendly, efficient, and helpful.

What You'll Do...

Represent the City as the first point of contact, providing support for a wide range of municipal services and programs.

Respond to a range of inquiries and concerns from internal departments and the public in a professional and courteous manner.

Offer multi-channel service delivery at counters, over the phone and online (e-mail, service requests), including facility bookings, membership and program registration, payment transactions, fielding inquiries (by phone, email and in-person) and intake/processing of service requests.

Resolve, and/or triage calls/email/service requests to appropriate City departments, employees or other organizations.

Responsible for daily cash drawer, reconciling end of day deposits, weekly bank deposits.

Other duties, as assigned.

To qualify, you'll need...

Grade 12 diploma or equivalent education is required.

One year frontline customer service experience providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as in a call centre and/or a counter service operation, including processing cash and payment card transactions.

Ability to conduct business in French is an asset.

Must have Basic Microsoft Office Suite skills including Word, Excel, and Outlook.

Experience using customer service technologies, databases and software programs required (i.e. customer relationship management systems, recreation management business applications, booking and registration systems, knowledge base databases or comparable technology/system)

Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation.

Strong customer service skills with the ability to deal appropriately with contentious situations and problem solve through active listening, while exercising discretion, judgment, diplomacy and confidentiality when dealing with the public and employees.

Typing speed 45 words per minute required (tested).

Demonstrated strong organizational skills and the capacity to multi-task in a fast-paced environment, responding with flexibility to changing priorities.

Exceptional interpersonal and communication skills, both verbal and written (empathy, teamwork, positive attitude, professionalism and tact).

Must be detail-oriented and ensure accuracy of information when communicating with the public.

Knowledge of the City of Kingston's municipal services and programs.

Must be able to work daytime, evenings and weekends (flexible hours) in a variety of facilities across the City. This position may require occasional travel between sites and/or City facilities and must provide own transportation.

Must obtain and maintain a satisfactory criminal record check.

Why us?

Join a team that’s building more than a city - we’re building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all.

We’re more than just a municipal government - we’re a team of problem-solvers, innovators, and community-builders who take pride in shaping the place we call home. As an employer, we’re committed to your growth, your well-being, and creating an environment where every voice counts. Your career is more than a job - it’s where your impact begins.

Why you’ll love it here…

We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long-term disability. Specific benefits can vary depending on your role and terms of employment.

In Addition, Employees May Enjoy Access To

OMERS defined pension plan
Vacation entitlements
Employee wellness and assistance programs and resources
Ongoing training and education opportunities
Flexible work arrangements
Corporate perks such as discounted transit and fitness passes
Learning & development resources and networks
Relocation assistance and local resources

To learn more about working at the City of Kingston, click here .

Learn more about what makes Kingston so special on PossibleMadeHere.org .

How to apply

Submit your online application by 11:59 PM on the job posting closing date. Click the 'APPLY HERE' button to complete your application.

Applicants must demonstrate in their submission how they meet the minimum education and experience requirements of the position. Please include any relevant education documents (degrees, diplomas, or certificates) to your profile.

Accommodations are available at all stages of the recruitment and selection process to support a barrier-free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please let us know. For more information, you can contact us at hrcity@cityofkingston.ca .

Thank you to everyone who applies. While we value each application, only those advancing in the recruitment process will be contacted. All personal information will be handled in compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff.

Internal applications:

External applications:

To ensure you don’t miss any updates, please check your spam or junk folders for emails from a City of Kingston account.

Our commitment

The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.

Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.

Learn more about the City's reconciliation initiatives .

Are you interested in this job?

Apply About employer

More about this job

Responsibilities

Provide frontline support for City services in person, by phone, and online, responding to public and internal inquiries and processing bookings, registrations, payments, and service requests. Resolve or route inquiries to the appropriate departments and manage cash drawers and deposits.

Requirements

A high school diploma or equivalent and at least one year of public-facing customer service experience in a multi-service environment are required, including cash and payment card transactions. Candidates need basic Microsoft Office and customer service technology skills, strong communication and problem-solving abilities, a typing speed of 45 words per minute, flexible availability, and the ability to travel between City facilities; French is an asset.

Skills

Frontline Customer Service
Multi-Channel Customer Support
Cash Handling and Reconciliation
Payment Processing
Problem Solving
Active Listening
Conflict Resolution
Microsoft Word
Microsoft Excel
Microsoft Outlook
Booking and Registration Systems
Written and Verbal Communication
Organization and Multitasking
Typing at 45 Words per Minute
Knowledge of Municipal Services

Benefits

Extended Health Coverage
Travel Insurance
Life Insurance
Long-Term Disability
OMERS Defined Pension Plan
Vacation Entitlements
Employee Wellness and Assistance Programs
Ongoing Training and Education
Flexible Work Arrangements
Discounted Transit and Fitness Passes
Learning and Development Resources
Relocation Assistance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Municipal Services
Frontline Support
In-Person Service
Telephone Support
Email Support
Service Requests
Facility Bookings
Membership Registration
Program Registration
Payment Transactions
Cash Drawer Reconciliation
Bank Deposits
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Booking Systems
Registration Systems
Knowledge Base Databases
Active Listening
Problem Solving
Confidentiality
Typing Speed
Criminal Record Check
French Language

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