Business Systems Analyst-C1425

File Number:	4065	Employee Group:	Local 101
Service Area:	Enterprise Supports	Division:	Information Technology Services
​Job Type:	Full-Time Permanent	# of Openings:	1

Summary of Duties:

Reports to a Manager of Information Systems as designated by Director, Technology Services. Develops and/or assists with selection and implementation of business solutions, providing consultation services in the selection of business solutions, including recommending appropriate hardware or software platforms; develops systems and applications and provides training and on-going support of hardware and software systems, and monitors effective use of the same.

Area of Focus:

• Provide administration, configuration, enhancement, and operational support for the City's Dynamics 365 CRM, Service London Portal, ISM, and associated integrations and supporting components.
• Design and implement low-code and pro-code solutions, integrations, automations, and system enhancements.
• Evaluate and leverage new cloud platform features to address business needs and support continuous improvement.
• Actively identify, recommend, and implement improvements that increase business value, efficiency, and user experience.
• Demonstrate curiosity, initiative, and ownership by researching solutions, investigating issues, exploring new functionality, and proactively bringing forward recommendations.
• Partner with business areas across the organization to gather requirements, recommend solutions, and deliver technology that aligns with business objectives and corporate priorities.

Work Performed:

• Responsible for Business Process Reviews leading to recommendations for process change including new or improved business systems. Upon approval, responsible for implementing cost effective solutions using hardware, software, staff and other resources.
• Analyzes problems and develops methods to improve the effectiveness of business systems and equipment through effective programming using appropriate languages and development tools, and recommending support utilities and/or purchased solutions required to support such systems.
• Recommends to and liaises with supervisor, non-Technology Services managers and external vendors as required with respect to personnel, systems and hardware adjustments required to implement and maintain effective systems.
• Instructs and advises Project Team members on matters related to assignments, depending on specific technical skills required may have role of Project Leader.
• Participates in Departmental and outside agency priority reviews, project scheduling, and makes recommendations regarding automation and long term planning.
• Evaluates the ongoing effectiveness of systems in meeting their intended objectives, recommending improvements in both systems and methods within Technology Services and user Departments.
• Assists with plans, schedules and coordination of requests for business systems and/or equipment to ensure the effective and efficient selection, installation, implementation and ongoing use of the same. Responsible for Project Management for assigned projects.
• Provides input towards the development and administration of standards and guidelines (for feasibility studies, data security and integrity methods, systems analysis, systems design, programming, training programs, user developed applications etc.).
• Introduces new ideas towards the development of work plans.
• Performs research, evaluation, review and assessment of hardware and/or software products and recommends changes.
• Responsible for training (including course material development reflecting changing technology, general class room instruction and formal presentations to internal and external personnel) and instruction of both Technology Services and non-Technology Services management and staff.
• Maintains a current knowledge of business technology, through continuous formal and self-learning programs.
• Installs or assists with installation of equipment, software and/or components and develops complex technical coding requirements for special projects, training courses and research projects.
• Liaises with third party application software vendors, Provincial or Federal agencies, internal and external personnel, auditors, and other computer sites regarding business solutions.
• Access to, and/or maintains passwords and User rights to selected areas of Corporate systems as assigned by management ensuring confidentiality of information accessed through use of such passwords.
• Performs related duties as assigned.

Qualifications:

Three year Community College Business Information Systems Diploma

Experience:

Three years related experience

Specialized Training & Licenses:

Skills and abilities in the following areas are necessary:
Valid Driver's License - Class G
lndustry designations and/or courses on specific products may be required.

Compensation & Other Information:

$62,220 - $90,408 (Level 14) This posting is for one (1) permanent full-time position being filled on a permanent basis. Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m. Work Arrangement: Hybrid. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays. NOTE: Applicants may be required to complete a job related test.

Police Record Check:

The successful candidate will be required to complete a Criminal Record Check.