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Added 2 mins ago
RI
Technical Services Manager
Rentokil Initial
Surrey, BC
- Full-time
Support program implementation: conduct protocol training, ensure product usage and equipment operating protocols are executed and program goals are achieved.
Added 2 mins ago
RI
Technical Services Manager
Rentokil Initial
Vancouver, BC
- Full-time
Support program implementation: conduct protocol training, ensure product usage and equipment operating protocols are executed and program goals are achieved.
Added 1 hour ago
KP
Production Planner--Planificateur de production
Kelly Professional & Industrial
Montreal, QC
- Full-time
…around the world. Our positions range from entry levels to manager levels on a temporary or permanent…
Added 1 hour ago
S
Produce - Clerk Department Second Produce
Sobeys
Elmsdale, NS
- Full-time
…Supervise the Produce Department and staff in the absence of the Manager. Actively contribute to an environment of employee and customer…
Added 1 hour ago
S
Produce - Clerk Department Second Produce
Sobeys
Pictou, NS
- Full-time
…Supervise the Produce Department and staff in the absence of the Manager. Actively contribute to an environment of employee and customer…
Added 1 hour ago
PJ
Personal Training Manager (Multi- Campus)
Prosserman JCC
Maple, ON
- $65,000 to $75,000 CAD / year
- Full-time
…is seeking a strategic and results-driven Personal Training Manager (Multi-Campus) to lead the growth and operational success of our Personal Training department across the Schwartz/Reisman…
Added 1 hour ago
RD
Technical Project Manager - AI
Randstad Digital
Montreal, QC · Greater Montreal Metropolitan Area
- $70 to $90 CAD / hour
- Contract
A top-tier financial institution is seeking an accomplished Senior Technical Project Manager to orchestrate high-impact technology initiatives across enterprise data platforms, financial…
Added 1 hour ago
TB
Medical Manager, Rare - Canada (Field)
The businesses of Merck KGaA, Darmstadt, Germany
Mississauga, ON
- Full-time
In your role as Medical Manager, Rare Tumours, you will shape and deliver the medical affairs strategy for the therapeutic area, advancing scientific understanding of our products and…
Added 1 hour ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 1 hour ago
AC
Data Analytics Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
We are seeking a Data Analytics Manager to lead our Enterprise BI and Analytics Service team and deliver trusted, actionable analytics that meet customer and business needs. This role will…
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 2 hours ago
S
International Trade Compliance Analyst
Sanmina
Ottawa, ON
- Full-time
Act as Designated Official and ensure processes and reporting are adherent to the Canadian Controlled Goods Program
Added 2 hours ago
TH
Lumber Sales Part Time - WINDSOR E
The Home Depot Canada
Windsor, ON
- Part-time
Using empowerment program when necessary to satisfy customers
Added 2 hours ago
Asset Investment Analyst
Toronto Hydro
Toronto, ON
Reporting to the Manager, Customer Connections Planning & Technical Analysis, the Asset Investment Analyst will provide a wide range of engineering support services that will ensure…
Added 2 hours ago
Customer Energy Management Associate
Toronto Hydro
Toronto, ON
…Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services,…
Added 2 hours ago
Engineer
Toronto Hydro
Toronto, ON
Reporting to the Manager, Engineering, Engineering Policy and Product Change, the Engineer is responsible for providing a broad range of engineering support services to ensure the technical…
Added 2 hours ago
Contract, Climate Action Associate
Toronto Hydro
Toronto, ON
…Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services,…
Added 3 hours ago
TD
Head of Performance Marketing
Tiller Digital
Calgary, AB
- Full-time
Added 3 hours ago
TH
Merchandising Associate Part Time 4am-8am (CARLETON PLACE)
The Home Depot Canada
Carleton Place, ON
- Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 3 hours ago
K
Seasonal Sales Associate (Toronto Eaton Centre)
Knix
Toronto, ON
- $19.7 CAD / hour
- Temporary
Product Discounts - Generous Discounts on your favourite Knix products and Gratis Program
Added 3 hours ago
K
Seasonal Sales Associate (Conestoga Mall)
Knix
Waterloo, ON
- $18.95 CAD / hour
- Temporary
Product Discounts - Generous Discounts on your favourite Knix products and Gratis Program
Added 3 hours ago
K
Seasonal Sales Associate (Sherway Gardens)
Knix
Toronto, ON · Etobicoke, ON
- $19.7 CAD / hour
- Temporary
Product Discounts - Generous Discounts on your favourite Knix products and Gratis Program
Added 3 hours ago
K
Seasonal Sales Associate (Robson)
Knix
Vancouver, BC
- $19.7 CAD / hour
- Temporary
Product Discounts - Generous Discounts on your favourite Knix products and Gratis Program
Added 3 hours ago
DB
Part Time Bridal Sales
David's Bridal
Langley (District), BC · City of Langley, BC
- $16 to $25.8 CAD / hour
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 3 hours ago
K
Seasonal Sales Associate (West 4th)
Knix
Vancouver, BC
- $19.7 CAD / hour
- Temporary
Product Discounts - Generous Discounts on your favourite Knix products and Gratis Program

City of Markham

Process Documentation Specialist (2-Year Contract)

Markham, ON, Canada

$83,093 to $104,793 CAD / year · Contract

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Job details

Pay: $83,093 to $104,793 CAD / year
Job type: Contract
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Department and Commission: Information Technology Services, Corporate Services

Affiliation: Non-Union

Vacancy Type: New vacancy

Posting Date: October 29, 2026

Application Deadline: November 12, 2026

About The City Of Markham

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award-winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Join us and make a lasting difference!

Applications are now being accepted for the above temporary full time position (2 year contract) in the Information Technology Services Department within the Corporate Services Comission. To apply, please submit your cover letter and resume on-line at www.markham.ca/careers November 12, 2026.

Please note that there are two (2) vacancies available as part of this competition.

Job Summary

Reporting to the Manager, IT Project Delivery, the Process Documentation Specialist is responsible for analyzing, documenting, and standardizing end-to-end business processes and system workflows across City operations, and for supporting change management activities that prepare staff to adopt new processes and systems. The position works with business subject matter experts, project teams, Information Technology Services, the ERP Program Change Management Lead, and vendors to assess role-based change impacts and create clear, accurate, and usable process maps, standard operating procedures (SOPs), work instructions, job aids, training manuals, and change communications. The role captures system steps and screenshots, validates documentation with process owners, maintains version control, and supports stakeholder engagement, knowledge transfer, end-user training, and user readiness and adoption through go-live and sustainment

Key Duties And Responsibilities

Plan and facilitate process discovery sessions, interviews, workshops, and observation activities with business process owners, subject matter experts, project teams, and vendors.
Document future-state business processes, system workflows, roles, hand-offs, decision points, controls, inputs, outputs, exceptions, and dependencies
Develop clear process maps and workflow diagrams using standard notation and tools such as Microsoft Visio, swim lanes, and decision flows.
Create and maintain standard operating procedures (SOPs), desktop procedures, work instructions, quick-reference guides, job aids, knowledge articles, and role-based training manuals.
Capture, edit, label, and organize system screenshots and step-by-step instructions to accurately reflect Workday HCM, Workday Finance application processes.
Apply approved templates, naming conventions, accessibility practices, document standards, metadata, and version-control requirements.
Validate documentation through walkthroughs with process owners and end users; incorporate feedback and obtain documented approval before publication.
Maintain a documentation inventory, traceability, review schedule, change history, and repository structure to ensure materials remain current and easy to locate.
Identify inconsistent, duplicate, outdated, or missing process documentation and recommend opportunities for standardization and continuous improvement.
Work with project managers, business analysts, change management, training, functional leads, and technical teams to align documentation with project milestones, configuration, testing, deployment, and operational readiness.
Support role-based change impact assessments and translate impacts into the job aids, training, and communications each end-user role requires.
Support Workday releases, configuration changes, enhancements, and post-production updates by completing impact assessments and updating affected procedures and training materials.
Develop role-based learning content and support knowledge-transfer sessions, demonstrations, train-the-trainer activities, and end-user training as required.
Manage multiple documentation assignments and priorities while meeting quality, confidentiality, accessibility, and schedule expectations.
Establish and maintain documentation standards, templates, style guides, review checklists, screenshot conventions, approval workflows, and repository practices.
Perform documentation quality assurance to verify completeness, accuracy, consistency, readability, accessibility, and alignment with approved business processes and system functionality.
Coordinate periodic reviews with document owners and track revisions arising from policy, process, organizational, or system changes.
Provide advice and coaching to project and business teams on process mapping, procedure writing, and sustainable documentation practices.
Prepare documentation status updates, risks, issues, and completion metrics for project managers and governance forums.

Qualifications/Requirements

College Diploma in Computer Science, Business Administration, Business Process Management, Technical Communication, Information Systems, Human Resources, Finance, Education, or a related discipline, or an equivalent combination of education and experience.
Minimum of three (3) years of progressively responsible experience in change management, training development, technical writing, end-user documentation, or a related field.
Change management certification, such as Prosci Certified Change Practitioner or Association of Change Management Professionals (ACMP) Certified Change Management Professional (CCMP), is preferred.
Business analysis certification or formal training aligned with the Business Analysis Body of Knowledge (BABOK) is an asset.
Project Management Professional (PMP) certification or an equivalent project management designation is an asset.
Certified Business Analysis Professional (CBAP) or Certification of Capability in Business Analysis (CCBA) designation is an asset.
Business Process Management (BPM) certification or formal training is an asset.
Lean Six Sigma certification or formal training is an asset.
Experience supporting or contributing to enterprise resource planning (ERP) implementations, particularly within Human Resources and/or Finance systems.
Experience supporting system implementations within the public sector is an asset.
Knowledge of change management methodologies and frameworks, such as Prosci ADKAR.
Exceptional written and verbal communication skills, with the ability to translate for both technical and non-technical audiences.
Strong organizational skills and attention to detail, with the ability to manage competing priorities
Ability to work independently, exercise sound judgment, and handle confidential and sensitive information with discretion.
Strong customer service orientation
Proficiency in business process modelling and documentation tools, such as Microsoft Visio and Business Process Model and Notation (BPMN).
Proficiency in project and knowledge management tools, such as Jira and Confluence.
Knowledge of the systems development life cycle (SDLC), Agile, and Waterfall methodologies is an asset.
Experience working within public sector organizations, with an understanding of government operations, policies, and regulatory environments, is an asset.

Core Behaviours

Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.

Change & Innovation: Responds positively and professionally to change and helps others through change.

Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.

Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.

Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.

Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

Core Values

At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.

Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.

Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.

People-Focused: putting people first.

Trust: the confidence we place in each other to act with integrity and fairness.

Innovation: Investing in each other and the way we deliver our programs and services.

We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.

Working Conditions

Work is performed primarily in an office environment and may include the following working conditions:

Hybrid work arrangement

Conditions of Employment

Satisfactory completion of a Criminal Record and Judicial Matters Check, in a form acceptable to and approved by the City.

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.

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More about this job

Responsibilities

Analyze, document, standardize, and validate business processes and system workflows, producing process maps, procedures, job aids, training materials, and change communications. Support change impact assessments, stakeholder engagement, end-user training, documentation governance, and user readiness for Workday implementations, releases, and ongoing operations.

Requirements

Requires a college diploma in a relevant discipline or equivalent education and experience, plus at least three years of experience in change management, training development, technical writing, end-user documentation, or a related field. Candidates should have ERP implementation experience, strong communication and organizational skills, and proficiency with process documentation tools; relevant change management, business analysis, project management, or BPM certifications are preferred or assets.

Skills

Business Process Mapping
Process Documentation
Standard Operating Procedures
Change Management
Training Development
Technical Writing
Workday HCM
Workday Finance
Microsoft Visio
BPMN
Jira
Confluence
Stakeholder Engagement
Version Control
Accessibility
Knowledge Management

Visa sponsorship

Not detected in the job text

Keywords

Workday HCM
Workday Finance
Enterprise Resource Planning
Business Process Management
Business Process Model And Notation
Microsoft Visio
Jira
Confluence
Prosci ADKAR
Prosci Certified Change Practitioner
BABOK
PMP
CBAP
CCBA
Lean Six Sigma
Change Impact Assessment
Process Mapping
Standard Operating Procedures
Technical Writing
Training Development
Knowledge Transfer
Version Control
Agile
Waterfall
Accessibility
Public Sector
End-User Training

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