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Added 57 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 57 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 57 mins ago
MC
Manager, Revenue Accounting & Reporting
Make-A-Wish Canada
Toronto, ON
- Full-time
We are looking for a Manager, Revenue Accounting & Reporting to join our team at Make-A-Wish Canada. In this role, reporting to the Director of Finance, you will ensure the accuracy,…
Added 57 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 57 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 57 mins ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Saltspring Island, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 57 mins ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Saltspring Island, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 57 mins ago
LH
Job Title Program Support Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following…
Added 57 mins ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Abbotsford, BC
- Part-time
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 57 mins ago
TS
Community & Family Services Worker
The Salvation Army in Canada
High River, AB
- Part-time
Assist the CFS Program Manager/Corps/Community Ministries Officer to implement, facilitate, and development of Community-based programs.
Added 57 mins ago
ML
Sr. Health & Safety Manager
Maple Leaf Foods Inc
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Full-time
…based on a variety of factors including skills, experience, education, training, job- related knowledge, and other organizational requirements. For part-time roles, salaries are adjusted…
Added 57 mins ago
PJ
Personal Training Manager (Multi- Campus)
Prosserman JCC
Maple, ON
- $65,000 to $75,000 CAD / year
- Full-time
…offer a diverse range of programs, including arts, fitness, education, daycare, summer camps, and more.With a bold goal to triple our community engagement by 2026, we are on a…
Added 57 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
The Human Resources Generalist also provides cross-functional support and backup coverage for other Human Resources roles as required, helping to maintain continuity of service during…
Added 57 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
Assist in the delivery of the City Market Strategic Plan and work with the City Market Manager to support the daily operations of the City Market, and Night Market;
Added 57 mins ago
A
Impact - Senior Manager/Manager, Sustainability Reporting
Aritzia
Vancouver, BC
- Full-time
…practices for social and environmental impact. As the Senior Manager / Manager, Impact Reporting, you will support with informing and engaging our stakeholders through transparent and…
Added 1 hour ago
CC
Manager – Acute Care/Emergency
Canadian College of Health Leaders - Northwestern Ontario Chapter
Rocky Mountain House, AB
- Full-time
Alberta Health Services (AHS) has an exciting opportunity for a Manager – Acute Care/Emergency at the Rocky Mountain House Health Centre to assist in the management of its Acute Care and…
Added 1 hour ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Terrace, BC
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 1 hour ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Terrace, BC
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 1 hour ago
LD
Program Financial Analyst
Leonardo DRS
Bedford, NS
- Full-time
Reporting to the Senior Manager, Program Finance the Program Finance Analyst will analyze, plan and understand the company’s financial position, support baseline planning and actual cost…
Added 1 hour ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Toronto, ON · Etobicoke, ON
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 1 hour ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Saltspring Island, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 1 hour ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
As a strategic partner to clinical, operational, and executive leaders, the Manager delivers financial and operational insights that support organizational performance, resource…
Added 1 hour ago
AC
Data Analytics Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
The manager will be accountable for BI team performance, reporting quality, delivery commitments, and the end-to-end user experience. The role combines people leadership, business…
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 hour ago
C
Infirmière Gestionnaire de Cas Bilingue/ Bilingual Nurse Case Manager -15-Month
Cencora
Victoria, BC · Quebec, QC
- Full-time
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

City of Markham

Process Documentation Specialist (2-Year Contract)

Markham, ON, Canada

$83,093 to $104,793 CAD / year · Contract

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Job details

Pay: $83,093 to $104,793 CAD / year
Job type: Contract
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Department and Commission: Information Technology Services, Corporate Services

Affiliation: Non-Union

Vacancy Type: New vacancy

Posting Date: October 29, 2026

Application Deadline: November 12, 2026

About The City Of Markham

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award-winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Join us and make a lasting difference!

Applications are now being accepted for the above temporary full time position (2 year contract) in the Information Technology Services Department within the Corporate Services Comission. To apply, please submit your cover letter and resume on-line at www.markham.ca/careers November 12, 2026.

Please note that there are two (2) vacancies available as part of this competition.

Job Summary

Reporting to the Manager, IT Project Delivery, the Process Documentation Specialist is responsible for analyzing, documenting, and standardizing end-to-end business processes and system workflows across City operations, and for supporting change management activities that prepare staff to adopt new processes and systems. The position works with business subject matter experts, project teams, Information Technology Services, the ERP Program Change Management Lead, and vendors to assess role-based change impacts and create clear, accurate, and usable process maps, standard operating procedures (SOPs), work instructions, job aids, training manuals, and change communications. The role captures system steps and screenshots, validates documentation with process owners, maintains version control, and supports stakeholder engagement, knowledge transfer, end-user training, and user readiness and adoption through go-live and sustainment

Key Duties And Responsibilities

Plan and facilitate process discovery sessions, interviews, workshops, and observation activities with business process owners, subject matter experts, project teams, and vendors.
Document future-state business processes, system workflows, roles, hand-offs, decision points, controls, inputs, outputs, exceptions, and dependencies
Develop clear process maps and workflow diagrams using standard notation and tools such as Microsoft Visio, swim lanes, and decision flows.
Create and maintain standard operating procedures (SOPs), desktop procedures, work instructions, quick-reference guides, job aids, knowledge articles, and role-based training manuals.
Capture, edit, label, and organize system screenshots and step-by-step instructions to accurately reflect Workday HCM, Workday Finance application processes.
Apply approved templates, naming conventions, accessibility practices, document standards, metadata, and version-control requirements.
Validate documentation through walkthroughs with process owners and end users; incorporate feedback and obtain documented approval before publication.
Maintain a documentation inventory, traceability, review schedule, change history, and repository structure to ensure materials remain current and easy to locate.
Identify inconsistent, duplicate, outdated, or missing process documentation and recommend opportunities for standardization and continuous improvement.
Work with project managers, business analysts, change management, training, functional leads, and technical teams to align documentation with project milestones, configuration, testing, deployment, and operational readiness.
Support role-based change impact assessments and translate impacts into the job aids, training, and communications each end-user role requires.
Support Workday releases, configuration changes, enhancements, and post-production updates by completing impact assessments and updating affected procedures and training materials.
Develop role-based learning content and support knowledge-transfer sessions, demonstrations, train-the-trainer activities, and end-user training as required.
Manage multiple documentation assignments and priorities while meeting quality, confidentiality, accessibility, and schedule expectations.
Establish and maintain documentation standards, templates, style guides, review checklists, screenshot conventions, approval workflows, and repository practices.
Perform documentation quality assurance to verify completeness, accuracy, consistency, readability, accessibility, and alignment with approved business processes and system functionality.
Coordinate periodic reviews with document owners and track revisions arising from policy, process, organizational, or system changes.
Provide advice and coaching to project and business teams on process mapping, procedure writing, and sustainable documentation practices.
Prepare documentation status updates, risks, issues, and completion metrics for project managers and governance forums.

Qualifications/Requirements

College Diploma in Computer Science, Business Administration, Business Process Management, Technical Communication, Information Systems, Human Resources, Finance, Education, or a related discipline, or an equivalent combination of education and experience.
Minimum of three (3) years of progressively responsible experience in change management, training development, technical writing, end-user documentation, or a related field.
Change management certification, such as Prosci Certified Change Practitioner or Association of Change Management Professionals (ACMP) Certified Change Management Professional (CCMP), is preferred.
Business analysis certification or formal training aligned with the Business Analysis Body of Knowledge (BABOK) is an asset.
Project Management Professional (PMP) certification or an equivalent project management designation is an asset.
Certified Business Analysis Professional (CBAP) or Certification of Capability in Business Analysis (CCBA) designation is an asset.
Business Process Management (BPM) certification or formal training is an asset.
Lean Six Sigma certification or formal training is an asset.
Experience supporting or contributing to enterprise resource planning (ERP) implementations, particularly within Human Resources and/or Finance systems.
Experience supporting system implementations within the public sector is an asset.
Knowledge of change management methodologies and frameworks, such as Prosci ADKAR.
Exceptional written and verbal communication skills, with the ability to translate for both technical and non-technical audiences.
Strong organizational skills and attention to detail, with the ability to manage competing priorities
Ability to work independently, exercise sound judgment, and handle confidential and sensitive information with discretion.
Strong customer service orientation
Proficiency in business process modelling and documentation tools, such as Microsoft Visio and Business Process Model and Notation (BPMN).
Proficiency in project and knowledge management tools, such as Jira and Confluence.
Knowledge of the systems development life cycle (SDLC), Agile, and Waterfall methodologies is an asset.
Experience working within public sector organizations, with an understanding of government operations, policies, and regulatory environments, is an asset.

Core Behaviours

Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.

Change & Innovation: Responds positively and professionally to change and helps others through change.

Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.

Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.

Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.

Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

Core Values

At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.

Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.

Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.

People-Focused: putting people first.

Trust: the confidence we place in each other to act with integrity and fairness.

Innovation: Investing in each other and the way we deliver our programs and services.

We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.

Working Conditions

Work is performed primarily in an office environment and may include the following working conditions:

Hybrid work arrangement

Conditions of Employment

Satisfactory completion of a Criminal Record and Judicial Matters Check, in a form acceptable to and approved by the City.

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.

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More about this job

Responsibilities

Analyze, document, standardize, and validate business processes and system workflows, producing process maps, procedures, job aids, training materials, and change communications. Support change impact assessments, stakeholder engagement, end-user training, documentation governance, and user readiness for Workday implementations, releases, and ongoing operations.

Requirements

Requires a college diploma in a relevant discipline or equivalent education and experience, plus at least three years of experience in change management, training development, technical writing, end-user documentation, or a related field. Candidates should have ERP implementation experience, strong communication and organizational skills, and proficiency with process documentation tools; relevant change management, business analysis, project management, or BPM certifications are preferred or assets.

Skills

Business Process Mapping
Process Documentation
Standard Operating Procedures
Change Management
Training Development
Technical Writing
Workday HCM
Workday Finance
Microsoft Visio
BPMN
Jira
Confluence
Stakeholder Engagement
Version Control
Accessibility
Knowledge Management

Visa sponsorship

Not detected in the job text

Keywords

Workday HCM
Workday Finance
Enterprise Resource Planning
Business Process Management
Business Process Model And Notation
Microsoft Visio
Jira
Confluence
Prosci ADKAR
Prosci Certified Change Practitioner
BABOK
PMP
CBAP
CCBA
Lean Six Sigma
Change Impact Assessment
Process Mapping
Standard Operating Procedures
Technical Writing
Training Development
Knowledge Transfer
Version Control
Agile
Waterfall
Accessibility
Public Sector
End-User Training

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