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Added 12 mins ago
GL
Research Scientist - Product Development
Gay Lea Foods
Hamilton, ON
- Full-time
Reporting to the Senior Manager, R&D Capabilities & Excellence, the Research Scientist - Product Development develops, optimizes, and commercializes dairy products from concept through…
Added 26 mins ago
CC
Business Development Manager
Canada Cartage
Calgary, AB
- Full-time
The Business Development Manager will be responsible for driving profitable revenue growth by identifying and securing new dedicated fleet business opportunities throughout Alberta. This is…
Added 41 mins ago
P
Business Development Specialist
Prevision360
Toronto, ON
- Full-time
…bring Prevision360 to market, we are looking for a Business Development Manager to lead customer acquisition, develop relationships across the startup ecosystem, and help establish the…
Added 41 mins ago
C
Program Manager - Retail Technology & AI
Cogniify
Vancouver, BC
- $175,000 to $183,000 CAD / year
- Full-time
Cogniify is hiring a Program Manager in Vancouver to drive delivery for a retail-focused technology and innovation program. You will connect business stakeholders, technology teams and an…
Added 41 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The position provides oversight for application lifecycle management (on-premises and SaaS) including major systems administration (e.g. ERP, Asset Management, ePermitting), application, AI…
Added 41 mins ago
TO
Senior Communications Advisor
Town of Oakville
Oakville, ON
- Full-time
Reporting to the Manager of Corporate Communications, the Senior Communications Advisor (SCA) is responsible for establishing strategic direction for their clients’ (Town departments)…
Added 41 mins ago
O
Process Specialist
Olymel
Boucherville, QC
- Full-time
Join Olymel - Innovation, Quality, and Sustainable Growth!
Added 41 mins ago
YC
SAP Analyst
York Catholic District School Board
Aurora, ON
- Full-time
Reporting to the Manager of Software, Database, and Web Applications, the successful candidate will be responsible for developing and enhancing SAP solutions through ABAP programming, while…
Added 41 mins ago
SG
Account Manager - Existing Installations
Schindler Group
Toronto, ON
- $62,000 to $80,000 CAD / year
- Full-time
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team,…
Added 41 mins ago
PI
Product Manager – Quantum System
Photonic Inc.
Coquitlam, BC
- $140,800 to $193,600 CAD / year
- Full-time
As the Product Manager – Quantum Systems, you will own the product definition, roadmap, and delivery of Photonic’s Physical Qubit Layer, the foundation of our quantum computing technology…
Added 58 mins ago
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Senior Program Manager, Talent Development
Twilio
Remote, Canada
- Full-time
- Remote
Join the team as Twilio’s next Sr. Program Manager, Talent Development
Added 58 mins ago
BS
R&D Prototyping III / Prototypage R-D III
Boston Scientific
Montreal, QC
- Full-time
At Boston Scientific, we are driven by a passion for innovation and a commitment to improving patients' lives. Our collaborative culture empowers employees to solve meaningful health care…
Added 58 mins ago
EC
Field Service Technician
Eaton Corporation
Calgary, AB · Edmonton, AB · Fort McMurray, AB
- Full-time
…we are dedicated to providing top-notch electrical solutions and services to our clients. Our site is a hub of innovation and excellence, where a team of skilled professionals work…
Added 1 hour ago
ES
Medical Manager, Rare - Canada (Field)
EMD Serono, Inc.
Mississauga, ON
- Full-time
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation,…
Added 1 hour ago
P
Client Services Associate - January 2027
proSapient
Toronto, ON
- $55,000 to $75,000 CAD / year
- Full-time
proSapient is an innovative Expert Network and primary research platform, connecting clients with industry experts who provide the specialized knowledge and insights needed to make informed…
Added 1 hour ago
SG
Account Manager - Existing Installations
Schindler Group
Hamilton, ON
- $62,000 to $80,000 CAD / year
- Full-time
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team,…
Added 1 hour ago
PM
Clinical Education Manager
Pride Mobility Products Corporation
Canada
- Full-time
Ensures clinical innovation and education efforts are created and executed through internal and external channels for Quantum Rehab and Stealth products enhancing relationships with…
Added 1 hour ago
W
Scheduler
Webuild
Toronto, ON
- Full-time
At Webuild, our DNA is rooted in Excellence, Integrity, Respect, Trust, and Sustainable Innovation. Guided by these values, our mission is to protect the planet, care for our people,…
Added 1 hour ago
SI
Dietary Aide/Culinary Aide
Shannex Incorporated
Halifax, NS
- Part-time
You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare…
Added 1 hour ago
S
Patient Care Coordinator, BC Mental Health and Substance Use Services
Sanya’k̓ula
Vancouver, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 1 hour ago
TU
Academic and Career Advisor
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Part-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 1 hour ago
FB
Strategic Energy Partner
Flogas Britain
Field, BC
- Full-time
…businesses, providing fuel, LPG, renewable energy, mobility and energy services solutions to homes, businesses and public sector organisations across the country. Through a portfolio of…
Added 1 hour ago
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Building Automation Technician
I8IS - Infiniti Software Solutions
Quebec, QC
- Full-time
If you are motivated by a team-oriented work environment that challenges your skills, encourages career development, promotes diversity, rewards innovation, and offers a competitive salary…
Added 1 hour ago
S-
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
The Senior Product Manager is accountable for the strategy, roadmap, and success of a significant Capital Markets product or complex business capability. The role partners with business,…
Added 1 hour ago
AC
Backend Software Developer
ATS Corporation
Cambridge, ON
- $36.54 to $50.24 CAD / hour
- Full-time
As a key contributor within the Innovation group, you will work as part of a development team that designs and builds innovative products for data collection, analysis, control and…

City of Markham

Process Documentation Specialist (2-Year Contract)

Markham, ON, Canada

$83,093 to $104,793 CAD / year · Contract

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Job details

Pay: $83,093 to $104,793 CAD / year
Job type: Contract
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Department and Commission: Information Technology Services, Corporate Services

Affiliation: Non-Union

Vacancy Type: New vacancy

Posting Date: October 29, 2026

Application Deadline: November 12, 2026

About The City Of Markham

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award-winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Join us and make a lasting difference!

Applications are now being accepted for the above temporary full time position (2 year contract) in the Information Technology Services Department within the Corporate Services Comission. To apply, please submit your cover letter and resume on-line at www.markham.ca/careers November 12, 2026.

Please note that there are two (2) vacancies available as part of this competition.

Job Summary

Reporting to the Manager, IT Project Delivery, the Process Documentation Specialist is responsible for analyzing, documenting, and standardizing end-to-end business processes and system workflows across City operations, and for supporting change management activities that prepare staff to adopt new processes and systems. The position works with business subject matter experts, project teams, Information Technology Services, the ERP Program Change Management Lead, and vendors to assess role-based change impacts and create clear, accurate, and usable process maps, standard operating procedures (SOPs), work instructions, job aids, training manuals, and change communications. The role captures system steps and screenshots, validates documentation with process owners, maintains version control, and supports stakeholder engagement, knowledge transfer, end-user training, and user readiness and adoption through go-live and sustainment

Key Duties And Responsibilities

Plan and facilitate process discovery sessions, interviews, workshops, and observation activities with business process owners, subject matter experts, project teams, and vendors.
Document future-state business processes, system workflows, roles, hand-offs, decision points, controls, inputs, outputs, exceptions, and dependencies
Develop clear process maps and workflow diagrams using standard notation and tools such as Microsoft Visio, swim lanes, and decision flows.
Create and maintain standard operating procedures (SOPs), desktop procedures, work instructions, quick-reference guides, job aids, knowledge articles, and role-based training manuals.
Capture, edit, label, and organize system screenshots and step-by-step instructions to accurately reflect Workday HCM, Workday Finance application processes.
Apply approved templates, naming conventions, accessibility practices, document standards, metadata, and version-control requirements.
Validate documentation through walkthroughs with process owners and end users; incorporate feedback and obtain documented approval before publication.
Maintain a documentation inventory, traceability, review schedule, change history, and repository structure to ensure materials remain current and easy to locate.
Identify inconsistent, duplicate, outdated, or missing process documentation and recommend opportunities for standardization and continuous improvement.
Work with project managers, business analysts, change management, training, functional leads, and technical teams to align documentation with project milestones, configuration, testing, deployment, and operational readiness.
Support role-based change impact assessments and translate impacts into the job aids, training, and communications each end-user role requires.
Support Workday releases, configuration changes, enhancements, and post-production updates by completing impact assessments and updating affected procedures and training materials.
Develop role-based learning content and support knowledge-transfer sessions, demonstrations, train-the-trainer activities, and end-user training as required.
Manage multiple documentation assignments and priorities while meeting quality, confidentiality, accessibility, and schedule expectations.
Establish and maintain documentation standards, templates, style guides, review checklists, screenshot conventions, approval workflows, and repository practices.
Perform documentation quality assurance to verify completeness, accuracy, consistency, readability, accessibility, and alignment with approved business processes and system functionality.
Coordinate periodic reviews with document owners and track revisions arising from policy, process, organizational, or system changes.
Provide advice and coaching to project and business teams on process mapping, procedure writing, and sustainable documentation practices.
Prepare documentation status updates, risks, issues, and completion metrics for project managers and governance forums.

Qualifications/Requirements

College Diploma in Computer Science, Business Administration, Business Process Management, Technical Communication, Information Systems, Human Resources, Finance, Education, or a related discipline, or an equivalent combination of education and experience.
Minimum of three (3) years of progressively responsible experience in change management, training development, technical writing, end-user documentation, or a related field.
Change management certification, such as Prosci Certified Change Practitioner or Association of Change Management Professionals (ACMP) Certified Change Management Professional (CCMP), is preferred.
Business analysis certification or formal training aligned with the Business Analysis Body of Knowledge (BABOK) is an asset.
Project Management Professional (PMP) certification or an equivalent project management designation is an asset.
Certified Business Analysis Professional (CBAP) or Certification of Capability in Business Analysis (CCBA) designation is an asset.
Business Process Management (BPM) certification or formal training is an asset.
Lean Six Sigma certification or formal training is an asset.
Experience supporting or contributing to enterprise resource planning (ERP) implementations, particularly within Human Resources and/or Finance systems.
Experience supporting system implementations within the public sector is an asset.
Knowledge of change management methodologies and frameworks, such as Prosci ADKAR.
Exceptional written and verbal communication skills, with the ability to translate for both technical and non-technical audiences.
Strong organizational skills and attention to detail, with the ability to manage competing priorities
Ability to work independently, exercise sound judgment, and handle confidential and sensitive information with discretion.
Strong customer service orientation
Proficiency in business process modelling and documentation tools, such as Microsoft Visio and Business Process Model and Notation (BPMN).
Proficiency in project and knowledge management tools, such as Jira and Confluence.
Knowledge of the systems development life cycle (SDLC), Agile, and Waterfall methodologies is an asset.
Experience working within public sector organizations, with an understanding of government operations, policies, and regulatory environments, is an asset.

Core Behaviours

Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.

Change & Innovation: Responds positively and professionally to change and helps others through change.

Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.

Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.

Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.

Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

Core Values

At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.

Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.

Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.

People-Focused: putting people first.

Trust: the confidence we place in each other to act with integrity and fairness.

Innovation: Investing in each other and the way we deliver our programs and services.

We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.

Working Conditions

Work is performed primarily in an office environment and may include the following working conditions:

Hybrid work arrangement

Conditions of Employment

Satisfactory completion of a Criminal Record and Judicial Matters Check, in a form acceptable to and approved by the City.

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.

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More about this job

Responsibilities

Analyze, document, standardize, and validate business processes and system workflows, producing process maps, procedures, job aids, training materials, and change communications. Support change impact assessments, stakeholder engagement, end-user training, documentation governance, and user readiness for Workday implementations, releases, and ongoing operations.

Requirements

Requires a college diploma in a relevant discipline or equivalent education and experience, plus at least three years of experience in change management, training development, technical writing, end-user documentation, or a related field. Candidates should have ERP implementation experience, strong communication and organizational skills, and proficiency with process documentation tools; relevant change management, business analysis, project management, or BPM certifications are preferred or assets.

Skills

Business Process Mapping
Process Documentation
Standard Operating Procedures
Change Management
Training Development
Technical Writing
Workday HCM
Workday Finance
Microsoft Visio
BPMN
Jira
Confluence
Stakeholder Engagement
Version Control
Accessibility
Knowledge Management

Visa sponsorship

Not detected in the job text

Keywords

Workday HCM
Workday Finance
Enterprise Resource Planning
Business Process Management
Business Process Model And Notation
Microsoft Visio
Jira
Confluence
Prosci ADKAR
Prosci Certified Change Practitioner
BABOK
PMP
CBAP
CCBA
Lean Six Sigma
Change Impact Assessment
Process Mapping
Standard Operating Procedures
Technical Writing
Training Development
Knowledge Transfer
Version Control
Agile
Waterfall
Accessibility
Public Sector
End-User Training

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