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Added 11 mins ago
C&
Electrical and Instrumentation Supervisor
Cain & Associates
ON · Kenora, ON
- $95,000 to $135,000 CAD / year
- Full-time
We are seeking an experienced Electrical & Instrumentation Supervisor to lead electrical and instrumentation maintenance activities within a fast-paced industrial manufacturing environment.
Added 26 mins ago
A
Global Payroll and Benefits Administrator
Achievers
Toronto, ON
- Contract
…require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make…
Added 26 mins ago
S
Software Engineering SMTS
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…agents find and act on the right data.We are looking for a Lead Software Engineer to help us build agentic experiences for product setup and configuration. You will help design a core agent…
Added 41 mins ago
A
System Administrator
Actalent
Vancouver, BC
- $85,000 to $125,000 CAD / year
- Full-time
Lead VMware lifecycle activities, including upgrades, patching, firmware coordination, compatibility review, and capacity planning.
Added 41 mins ago
K
Assistant Store Manager - Halifax Shopping Centre
Knix
Halifax, NS
- Full-time
Support the hiring and onboarding process while taking a lead role in developing sales talent to create clear development pathways.
Added 41 mins ago
Gestionnaire, accès au marché / Manager, Market Access
SERVIER MONDE
Laval, QC
…initiatives that strengthen the value proposition of our portfolio, support favourable health technology assessment recommendations, and accelerate the listing of our products on public and…
Added 56 mins ago
M
EMT or Paramedic - Full Time - Clinic Manager
Medcor
Windsor, ON
- Full-time
Be able to operationally lead and support a clinic team
Added 56 mins ago
Sr. Network Designer
Rogers Communications
Brampton, ON · Toronto, ON
Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each…
Added 56 mins ago
A
Senior Technical Lead - Remediation
AECOM
Halifax, NS
- $120,000 to $145,000 CAD / year
- Full-time
We’re looking for a Senior Technical Lead – Remediation to join our growing Site Assessment and Remediation team in Halifax, NS. This is an opportunity to help shape and grow our local…
Added 1 hour ago
RH
Director of Operations
RNS Health Care Services Inc.
Aurora, ON
- Full-time
…the Director of Operations will drive operational excellence, support organizational growth, and ensure our services align with RNS’s strategic priorities. This role is ideal for a…
Added 1 hour ago
Lead Security Project Technician- Calgary
Kandor
Calgary, AB
…Facility Services. We design and deliver integrated building technology solutions that help protect, connect, and optimize the environments people live and work…
Added 1 hour ago
TI
Shipper/Receiver
Techtronic Industries Canada Inc. - TTI Canada
AB · Edmonton, AB
- Full-time
…Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more…
Added 1 hour ago
GC
Coordinator, Maintenance (Temporary)
Glencore Canada
Sparwood, BC
- $115,600 CAD / year
- Temporary
We believe in the power of diversity and strive each day to create a workplace where each individual is valued and respected for their contributions.
Added 1 hour ago
T
Manager, Network Service Delivery
TD
London, ON · Mississauga, ON · Toronto, ON
- Full-time
…available, scalable, and customer-centric network services that support business growth, operational excellence, and a seamless user…
Added 1 hour ago
BC
Digital Construction and Innovation Coordinator
Bird Construction
Regina, SK
- Full-time
· Manage and support on-site Digital Construction technology, including drones, laser scanners, iPads, field-viewing systems, Revizto-enabled displays, and other approved project tools.
Added 2 hours ago
NB
Director CIB Business Management
National Bank of Canada
Calgary, AB
- Full-time
You will report to the Managing Director, CIB Corporate Development and Business Management and lead a broader CIB Business Management function, including responsibility for supporting…
Added 2 hours ago
DG
Licensed Technician
Dilawri Group of Companies
Vaughan, ON
- Full-time
…Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through…
Added 2 hours ago
RA
Production Manager
Royal Auto Collision
Mississauga, ON
- Full-time
Ability to lead and support technicians and staff, foster teamwork, and communicate clearly with internal teams, partners, and customers.
Added 2 hours ago
RS
Level 3 Rope Access Technicians
Rockwood Service Corporation
Red Deer, AB
- Full-time
…and a high-quality product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest quality…
Added 2 hours ago
G
Coordinator, Maintenance (Temporary)
Glencore
Sparwood, BC
- $115,600 CAD / year
- Temporary
We believe in the power of diversity and strive each day to create a workplace where each individual is valued and respected for their contributions.
Added 2 hours ago
EV
Coordinator, Maintenance (Temporary)
Elk Valley Resources
Sparwood, BC
- $115,600 CAD / year
- Full-time
We believe in the power of diversity and strive each day to create a workplace where each individual is valued and respected for their contributions.
Added 2 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 2 hours ago
WF
Commercial Service Director (Insurance)
Western Financial Group
Winnipeg, MB
- Full-time
Continuous Improvement: Lead initiatives to enhance processes, leverage technology, and control expenses.
Added 2 hours ago
B
Director of Accounting
BlueCat
Toronto, ON
- Full-time
Lead accounting due diligence support and post-close integration: opening balance sheets, purchase price accounting (ASC 805), system migration, and harmonization of policies and procedures.
Added 2 hours ago
BP
Maintenance Mechanic L2
Bora Pharmaceuticals
Mississauga, ON
- Full-time
Provide support to production and quality by ensuring reliable operation of machinery & mechanical equipment. Ensures maximum equipment efficiency, effectiveness and reliability by…

City of Markham

Process Documentation Specialist (2-Year Contract)

Markham, ON, Canada

$83,093 to $104,793 CAD / year · Contract

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Job details

Pay: $83,093 to $104,793 CAD / year
Job type: Contract
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Department and Commission: Information Technology Services, Corporate Services

Affiliation: Non-Union

Vacancy Type: New vacancy

Posting Date: October 29, 2026

Application Deadline: November 12, 2026

About The City Of Markham

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award-winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Join us and make a lasting difference!

Applications are now being accepted for the above temporary full time position (2 year contract) in the Information Technology Services Department within the Corporate Services Comission. To apply, please submit your cover letter and resume on-line at www.markham.ca/careers November 12, 2026.

Please note that there are two (2) vacancies available as part of this competition.

Job Summary

Reporting to the Manager, IT Project Delivery, the Process Documentation Specialist is responsible for analyzing, documenting, and standardizing end-to-end business processes and system workflows across City operations, and for supporting change management activities that prepare staff to adopt new processes and systems. The position works with business subject matter experts, project teams, Information Technology Services, the ERP Program Change Management Lead, and vendors to assess role-based change impacts and create clear, accurate, and usable process maps, standard operating procedures (SOPs), work instructions, job aids, training manuals, and change communications. The role captures system steps and screenshots, validates documentation with process owners, maintains version control, and supports stakeholder engagement, knowledge transfer, end-user training, and user readiness and adoption through go-live and sustainment

Key Duties And Responsibilities

Plan and facilitate process discovery sessions, interviews, workshops, and observation activities with business process owners, subject matter experts, project teams, and vendors.
Document future-state business processes, system workflows, roles, hand-offs, decision points, controls, inputs, outputs, exceptions, and dependencies
Develop clear process maps and workflow diagrams using standard notation and tools such as Microsoft Visio, swim lanes, and decision flows.
Create and maintain standard operating procedures (SOPs), desktop procedures, work instructions, quick-reference guides, job aids, knowledge articles, and role-based training manuals.
Capture, edit, label, and organize system screenshots and step-by-step instructions to accurately reflect Workday HCM, Workday Finance application processes.
Apply approved templates, naming conventions, accessibility practices, document standards, metadata, and version-control requirements.
Validate documentation through walkthroughs with process owners and end users; incorporate feedback and obtain documented approval before publication.
Maintain a documentation inventory, traceability, review schedule, change history, and repository structure to ensure materials remain current and easy to locate.
Identify inconsistent, duplicate, outdated, or missing process documentation and recommend opportunities for standardization and continuous improvement.
Work with project managers, business analysts, change management, training, functional leads, and technical teams to align documentation with project milestones, configuration, testing, deployment, and operational readiness.
Support role-based change impact assessments and translate impacts into the job aids, training, and communications each end-user role requires.
Support Workday releases, configuration changes, enhancements, and post-production updates by completing impact assessments and updating affected procedures and training materials.
Develop role-based learning content and support knowledge-transfer sessions, demonstrations, train-the-trainer activities, and end-user training as required.
Manage multiple documentation assignments and priorities while meeting quality, confidentiality, accessibility, and schedule expectations.
Establish and maintain documentation standards, templates, style guides, review checklists, screenshot conventions, approval workflows, and repository practices.
Perform documentation quality assurance to verify completeness, accuracy, consistency, readability, accessibility, and alignment with approved business processes and system functionality.
Coordinate periodic reviews with document owners and track revisions arising from policy, process, organizational, or system changes.
Provide advice and coaching to project and business teams on process mapping, procedure writing, and sustainable documentation practices.
Prepare documentation status updates, risks, issues, and completion metrics for project managers and governance forums.

Qualifications/Requirements

College Diploma in Computer Science, Business Administration, Business Process Management, Technical Communication, Information Systems, Human Resources, Finance, Education, or a related discipline, or an equivalent combination of education and experience.
Minimum of three (3) years of progressively responsible experience in change management, training development, technical writing, end-user documentation, or a related field.
Change management certification, such as Prosci Certified Change Practitioner or Association of Change Management Professionals (ACMP) Certified Change Management Professional (CCMP), is preferred.
Business analysis certification or formal training aligned with the Business Analysis Body of Knowledge (BABOK) is an asset.
Project Management Professional (PMP) certification or an equivalent project management designation is an asset.
Certified Business Analysis Professional (CBAP) or Certification of Capability in Business Analysis (CCBA) designation is an asset.
Business Process Management (BPM) certification or formal training is an asset.
Lean Six Sigma certification or formal training is an asset.
Experience supporting or contributing to enterprise resource planning (ERP) implementations, particularly within Human Resources and/or Finance systems.
Experience supporting system implementations within the public sector is an asset.
Knowledge of change management methodologies and frameworks, such as Prosci ADKAR.
Exceptional written and verbal communication skills, with the ability to translate for both technical and non-technical audiences.
Strong organizational skills and attention to detail, with the ability to manage competing priorities
Ability to work independently, exercise sound judgment, and handle confidential and sensitive information with discretion.
Strong customer service orientation
Proficiency in business process modelling and documentation tools, such as Microsoft Visio and Business Process Model and Notation (BPMN).
Proficiency in project and knowledge management tools, such as Jira and Confluence.
Knowledge of the systems development life cycle (SDLC), Agile, and Waterfall methodologies is an asset.
Experience working within public sector organizations, with an understanding of government operations, policies, and regulatory environments, is an asset.

Core Behaviours

Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.

Change & Innovation: Responds positively and professionally to change and helps others through change.

Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.

Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.

Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.

Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

Core Values

At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.

Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.

Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.

People-Focused: putting people first.

Trust: the confidence we place in each other to act with integrity and fairness.

Innovation: Investing in each other and the way we deliver our programs and services.

We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.

Working Conditions

Work is performed primarily in an office environment and may include the following working conditions:

Hybrid work arrangement

Conditions of Employment

Satisfactory completion of a Criminal Record and Judicial Matters Check, in a form acceptable to and approved by the City.

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.

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More about this job

Responsibilities

Analyze, document, standardize, and validate business processes and system workflows, producing process maps, procedures, job aids, training materials, and change communications. Support change impact assessments, stakeholder engagement, end-user training, documentation governance, and user readiness for Workday implementations, releases, and ongoing operations.

Requirements

Requires a college diploma in a relevant discipline or equivalent education and experience, plus at least three years of experience in change management, training development, technical writing, end-user documentation, or a related field. Candidates should have ERP implementation experience, strong communication and organizational skills, and proficiency with process documentation tools; relevant change management, business analysis, project management, or BPM certifications are preferred or assets.

Skills

Business Process Mapping
Process Documentation
Standard Operating Procedures
Change Management
Training Development
Technical Writing
Workday HCM
Workday Finance
Microsoft Visio
BPMN
Jira
Confluence
Stakeholder Engagement
Version Control
Accessibility
Knowledge Management

Visa sponsorship

Not detected in the job text

Keywords

Workday HCM
Workday Finance
Enterprise Resource Planning
Business Process Management
Business Process Model And Notation
Microsoft Visio
Jira
Confluence
Prosci ADKAR
Prosci Certified Change Practitioner
BABOK
PMP
CBAP
CCBA
Lean Six Sigma
Change Impact Assessment
Process Mapping
Standard Operating Procedures
Technical Writing
Training Development
Knowledge Transfer
Version Control
Agile
Waterfall
Accessibility
Public Sector
End-User Training

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