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City of Quinte West

Quality Management Technician II

Quinte West, ON, Canada

Apply by: Oct 12, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

The City of Quinte West is situated on the shores of the beautiful Bay of Quinte. We are located directly along the Highway 401 corridor approximately 1.5 hours east of Toronto and 2.5 hours west of Ottawa. Over 46,560people make Quinte West home. Quinte West’s natural setting, with its attractive scenic backdrop of rolling hills, rich farmland and clean waterways, creates a healthy environment for working, living, and raising a family. Safe, well-planned neighbourhoods and plenty of recreational activities make Quinte West the ideal place to visit or call “home”.

Position: Quality Management Technician II

Department: Public Works and Environmental Service

Division: Water and Wastewater Services

Reports to: Manager of Water and Wastewater Services

Public Works and Environmental Services

This department is responsible for the effective and efficient planning, engineering, maintenance, rehabilitation and operation of the municipal road system, parks and open space, solid waste management services, water treatment and supply, wastewater collection and treatment, stormwater management, development approvals and general engineering services.

Water and Wastewater Services

Water and Wastewater Services is responsible for the operation and maintenance of all the municipal water and wastewater facilities, including water treatment plants, the water distribution systems, water pumping stations, water towers, water meters, sewage treatment plants, sewage collection systems, and sewage pumping stations.

Purpose and Scope:

Reporting to the Manager of Water/Wastewater Services, the Quality Management Technician will assist the Manager of Water/Wastewater Services, Compliance Coordinator, Superintendents and operations staff with a wide variety of technical and administrative functions and provide support to Water/Wastewater departmental operations, compliance, and budgetary decisions through performance reporting and data analysis.

This position is a contributing team member responsible for the day to day work and executing operations in line with department approved policies, plans and programs as well as efficiently meeting service standards in the delivery of municipal services.

Duties and Responsibilities:

Under the supervision of the Risk Management Official (RMO) and working with the internal working group, Screen applications, research and develop guidance documents, fact sheets, forms, Section 57, 58 and 59 notices for the administration of the source protection program.
Work with the Conservation Authority on the delivery of the Education and Outreach Program for the source protection program.
Provide support to the RMO to implement and coordinate the source protection program.
In conjunction with the RMO and other staff, provide comment on Source Protection Plan updates and provincial program changes.
Represent the City at various meetings and working groups with the external municipalities, government agencies and conservation authority.
Exercise legal authorities as an RMI/Alternate RMO as outlined in the Clean Water Act, Provincial Offences Act and/or Municipal Bylaws as required.
Completion of field verification surveys for a variety of land uses including agriculture, commercial, industrial and residential properties.
Under the supervision of the RMO, researching and writing of Risk Management Plans within the City.
Assist the Manager with the administration and coordination of consultants and contractors to ensure completion of projects and programs.
Provide input and/or prepare annual reports, contract payment certificates, presentations, budget reviews, meeting minutes, statistics and analysis.
Complete Monthly/Annual reporting requirements for the water and wastewater systems as assigned by the Compliance Coordinator.
Respond to inquiries and complaints from residents, customers and property owners and resolve or refer as appropriate.
Act as a Super User for the maintenance management program, ERRIS program implementation, digital data collection and online logbooks. Provide guidance, support and training to all staff on the use of each program.
Provides input and analysis into development of appropriate areas of the department budget.
Maintain up to date asset inventory and maintenance procedures for all equipment as directed by the Superintendent positions.
Drafts reports as requested by the Water/Wastewater Manager
Assists with Quality Management System (QMS) and compliance related items as assigned. This may include conducting QMS audits, maintaining training records, and preparation reports.
Assists in coordinating information for the department including: security access, collection and analysis of data, retention and destruction of records.
Provides support in Continuous Quality Improvement (CQI) processes with respect to the Ministry of Environment and other related legislative bodies.
Provide consistent support to the Manager for reviewing invoices, coding invoices and follow up with vendors as necessary. Maintaining file of invoices for Capital projects and operational expenditures. Follows up directly with operations staff and ORO’s to ensure the purchasing documentation is completed properly.
The position assists the Manager with the development of the scope of work for the various tenders, Request for Proposals (RFPs) and quotations, capital project implementation, record keeping and budget tracking.
Supports the education and training of staff in the area of legislation pertaining to Water/Wastewater Services.
Complete price quoting and coordinate purchases with various vendors.
Arrange and schedule training courses and coordinate staff attendance with Superintendents.
Supports the Manager with the delivery of the Health and Safety program for the department.
Maintains confidentiality regarding water account information.
Demonstrate a commitment to learning and overall professional development.
Protects own health and health of others by adopting safe work practices, reporting unsafe conditions immediately, and attending all relevant in-services regarding occupational health and safety. Follows all guidelines for employees and employers as legislated under the Ontario Occupational Health and Safety Act, other applicable legislation, best practices, City policies and procedures where applicable.

Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.

Contacts:

The position will have direct contact with:

Internal: The Manager of Water/Wastewater Services, ORO-WTP/WWTP, Director of Public Works and Environmental Services, the Compliance Coordinator, Quality Management Technician I, the Water/Wastewater Superintendent, WTP/WWTP Operators, other City Staff

External: General Public, Consultants, Contractors, Ministry Personnel and Government Agencies, Vendors, Training Providers

Education/SpecializedTraining/Skills:

The position will require:

A minimum of a three (3) year Community College Diploma in an Environmental or Chemical Technician program or related field.
Comprehensive knowledge of applicable legislation and regulations i.e. Occupational Health and Safety Act (OHSA), Safe Drinking Water Act (SWDA), Sustainable Water and Sewer Act.
Proven interpersonal skills.
Proven time management skills and the ability to manage several projects simultaneously.
Proven analytical and problem solving skills, strategic, critical thinking, sound technical and administrative skills.
Excellent supervisory and interpersonal skills.
Strong written and verbal communication skills.
A highly developed sense of professionalism, tact and diplomacy.
Must demonstrate respect for confidential and sensitive issues.
Demonstrated telephone and public relations skills.
Demonstrated ethical behaviour and business practices.
Demonstrated understanding of Water/Wastewater treatment systems in a municipal environment.
Demonstrated record keeping skills.
Strong computer skills and proven ability to use corporate standard software and/or department specific software to accomplish job responsibilities including Google Workspace, Microsoft Word, Excel, PowerPoint, Dayforce (or other similar software programs) email and internet.

Nice to have:

Although not required, the following would be considered a preferred asset to the position.

Valid Operator in Training (OIT) for Water/Wastewater Treatment facilities preferred.
Valid Class G Driver’s Licence and safe driving record in good standing deemed acceptable by the employer.
The ability to communicate in both English and French.

Work Experience:

A minimum of three (3) years of experience in the field of water treatment and wastewater treatment systems and experience in quality management systems, compliance and data management is required.

Nice to have:

Although not required, the following would be considered an asset to the position.

Previous municipal experience.

Decision Making:

The position is responsible for providing timely and accurate information to the Water/Wastewater Manager and compliance coordinator and responding to the direction generated by the same. Tasks are considered semi routine with several varieties. Judgment is moderate and is generally covered by standards. Work involves generally assigned objectives and will occasionally involve special projects.

Supervision:

Not applicable.

Work Environment:

Works primarily in an office environment.
Work at Water and Wastewater Treatment Facilities is a requirement.

What we offer you:

OMERS pension plan
Competitive employer-paid extended health benefits
Minimum of 3 weeks vacation
Opportunity to participate in our Flexible Work Program, subject to applicable policies and approvals, which includes:

Hybrid work model for eligible positions
Flexible start time for eligible positions
Compressed biweekly work schedule for eligible positions

Personal information and any supporting material are collected and administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). We thank all applicants who apply but advise that only those selected for an interview will be contacted. The City of Quinte West is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact the Human Resources Department at 613-392-2841 ext. 1106 or hr@quintewest.ca to ensure your accessibility needs are accommodated throughout this process. Applicants will be required to consent to the completion of a criminal reference check and the completion of a driver’s abstract, if deemed a requirement of the position. The City of Quinte West does not use artificial intelligence (AI) to screen, assess, or select candidates in its recruitment processes. All applications are reviewed and assessed by Human Resources staff and the hiring manager.

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More about this job

Responsibilities

The Quality Management Technician II assists with technical and administrative functions, including compliance reporting, data analysis, and supporting water and wastewater departmental operations. They also coordinate source protection programs, manage project documentation, and provide support for quality management system audits.

Requirements

Candidates must possess a minimum of a three-year Community College Diploma in an Environmental or Chemical Technician program or a related field. A minimum of three years of experience in water and wastewater treatment systems, compliance, and data management is required.

Skills

Water treatment
Wastewater treatment
Quality management systems
Compliance reporting
Data analysis
Technical writing
Project administration
Budgeting
Asset management
Regulatory compliance
Source protection program
Interpersonal skills
Problem solving
Communication skills
Computer proficiency
Record keeping

Benefits

OMERS pension plan
Extended health benefits
Paid vacation
Flexible work program
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

Water treatment
Wastewater treatment
Quality management systems
Compliance
Data management
Environmental technician
Chemical technician
Occupational Health and Safety Act
Safe Drinking Water Act
Source protection
Budgeting
Asset inventory
Google Workspace
Microsoft Word
Microsoft Excel
Dayforce
Tenders
RFP
Municipal services
Public works
Environmental services
Risk management
Field verification
Reporting

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