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Added 12 mins ago
KL
Infection Prevention and Control (IPAC) Lead - RPN
Kindera Living
Hagersville, ON
- Full-time
The Infection Prevention and Control (IPAC) Lead reports to the Director of Care and is responsible to ensure that there is an organized infection prevention and control program that meets…
Added 12 mins ago
JI
Project Sales Associate
J.D. Irving, Limited
Moncton, NB
- Full-time
For this position, you will receive a base salary of $37,440 annually + Commission Program.
Added 12 mins ago
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Added 12 mins ago
WF
Director, Children and Families Services
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Whycocomagh, NS
- Full-time
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Added 12 mins ago
A
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Quality Assurance Specialist
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Lead the monthly forecasting cycle for assigned Operations cost centres, including Anaplan updates and gathering expense and FTE input from business partners
Added 12 mins ago
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Nettoyeur à d'entretien à temps partiel - PT Cleaner
ISS
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- $24 CAD / hour
- Part-time
…and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is C$24 per hour - C$24 per hour…
Added 12 mins ago
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Lead Hand
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Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures.
Added 12 mins ago
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Assistant Store Manager Winners HomeSense Collingwood Centre
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Collingwood, ON
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Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources
Added 12 mins ago
R
Quality Analyst – Escape Management Specialist
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Halifax, NS
- Full-time
The Quality Analyst – Escape Management Lead is the main point of contact for Quality issues that result in escapes to our customers, which include Assembly & Test, Spares Customers,…
Added 27 mins ago
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Manager, Tax / Directeur(trice), Fiscalité
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Added 27 mins ago
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Account Executive (Remote)
RhythmQ
Remote, Canada
- $80,000 to $90,000 CAD / year
- Full-time
- Remote
…willingness to learn. Every AE here starts with our BDR training program, where you'll learn our customers, our market and how we sell, with real coaching along the way. Prove yourself and…
Added 27 mins ago
IG
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Program Manager, Major Projects.
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Spark Power, a trusted partner in power in North America, is looking for a Program Manager, Major Projects. Program Manager, Major Projects. is accountable for the successful end-to-end…
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General Manager
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- Full-time
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Added 27 mins ago
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Added 27 mins ago
Housekeeping Aide
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Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 27 mins ago
Housekeeping Aide
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Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 27 mins ago
Provincia GSAR Lead (Program Admin Officer 4)
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Added 27 mins ago
Senior Product Strategy Manager
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Added 27 mins ago
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City of Red Deer

Customer Service Specialist - Permitting

Red Deer, AB, Canada

$35.44 to $37.52 per hour. · Full-time

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Job details

Pay: $35.44 to $37.52 per hour.
Job type: Full-time
Apply by: Dec 3, 2026
Experience: Two (2) year Diploma in a business program with minimum 2 years related customer service experience in construction or legal.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

About Red Deer:

Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City Of Red Deer Municipal Government

The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success

The Opportunity

This position is a primary level of contact for customer service under the Building function of Inspections & Licensing, and provides support within the Development area for Permitted Use applications. It responds to a variety of questions and concerns from the public and internal/external stakeholders. Interprets and makes recommendations about a variety of Inspections & Licensing related bylaws. Reviews and ensures accuracy of documentation submitted for a variety of applications and provide clerical and administrative support to the Safety Codes Officers relating to status of permit applications and open permits.

Top Key Responsibilities

Process and review building and development permit applications for accuracy, completeness, and bylaw compliance.
Administer permits through the electronic permitting system, including tracking inspections and permit status.
Review and issue permits, Certificates of Compliance, and Conformance Letters.
Calculate permit fees and support financial administration, reporting, and refunds.
Provide customer service by responding to inquiries, explaining bylaws and processes, and resolving complaints or conflicts.

As Our Preferred Candidate, You Will Have

Two (2) year Diploma in a business program with minimum 2 years related customer service experience in construction or legal. A combination of education and experience may be considered.
Knowledge of bylaws, compliance certificates, construction terminology and construction/development plans, with the ability to understand and communicate statistics or figures, zoning, development process, and make ongoing interpretations of the various INL bylaws, acts and standards.
Ability to obtain Designation of Powers from Alberta Safety Codes for issuing permits.
Ability to work as a team player and work independently with a high degree of accuracy in accordance with policies and procedures.
Ability to understand and communicate various bylaws, acts, manuals, etc. as required.
Ability to deal effectively face to face, over the phone and in writing with difficult customers.
Ability to manage time with a wide range of challenges and high volume of work with frequent interruptions and conflicting priorities.
Experience with Microsoft office applications.
Ability to learn and apply various internal computer programs in day-to-day operations.
Ability to take customer suggestions and provide internal feedback to enhance department and corporate procedures.
Ability to be innovative and assist with the creation of efficiencies and process improvements for the department.
Ability to maintain a positive attitude and continue to provide customer service during peak times with higher customer volume.

Affiliation

Canadian Union of Public Employees, Local 417

Status

Term Full-Time

Remuneration

$35.44 to $37.52 per hour.

Hours Of Work

75 hours biweekly, Monday to Friday. Some evening and weekend work may be required.

Additional Information

The term of this position is anticipated to be approximately 12 months in duration.

The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI) during interviews or any supervised or timed assessments. Any violation may be investigated and result in serious consequences, including the rejection of your application.

We thank you for your application. Only those selected for an interview will be contacted.

About Us

We are a municipal government, eager to meet tomorrow's challenges. Our employees are the cornerstone of our organization. We are always seeking creative and skilled individuals with the ability and desire to lead in our dynamic workplace. Each of our employees brings diverse experiences and perspectives, as well as unique skills and talents to the job. Our diverse employee base ensures an environment where individual, team, and organizational successes are embraced and celebrated. We strive to ensure a supportive and respectful work environment for all. Employees are treated fairly and have equal opportunity within the organization to thrive and attain their highest potential. We welcome your application and look forward to discussing how The City of Red Deer can become your next career choice.

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More about this job

Responsibilities

Process and review building and development permit applications, administer permits and inspection tracking, and issue permits and compliance documents. Respond to customer inquiries, explain bylaws and processes, resolve complaints, calculate fees, and provide administrative and financial support.

Requirements

A two-year business diploma and at least two years of related customer service experience in construction or legal settings are required, though an equivalent combination of education and experience may be considered. Candidates should understand construction and development plans, zoning, bylaws, and compliance processes; have strong communication, accuracy, time-management, and Microsoft Office skills; and be able to obtain Alberta Safety Codes designation of powers for issuing permits.

Skills

Customer Service
Permit Application Processing
Building and Development Permits
Bylaw Interpretation
Compliance Review
Construction Terminology
Construction and Development Plans
Zoning
Permit Fee Calculation
Financial Administration
Conflict Resolution
Written and Verbal Communication
Time Management
Microsoft Office
Electronic Permitting Systems
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Building Permits
Development Permits
Permitted Use Applications
Electronic Permitting System
Inspections
Certificates of Compliance
Conformance Letters
Permit Fees
Refunds
Bylaws
Alberta Safety Codes
Designation of Powers
Zoning
Construction Terminology
Construction Plans
Development Plans
Compliance
Customer Service
Complaint Resolution
Microsoft Office
Financial Administration
Reporting
Administrative Support
Process Improvement

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