Find work in Canada.

318,298 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
Analyst - Physician Services
Sioux Lookout First Nations Health Authority
Sioux Lookout, ON
Full-time
…memos, assisting with data analysis, and contributing to the development of policies and processes. The Analyst also participates in SLRPSI and SLFNHA board meetings, providing insights and…
Added 4 mins ago
Donor Centre Associate - Process Lead
Canadian Blood Services
Lethbridge, AB
In collaboration with RN/Team Lead, maintains training records and documentation associated with training and development for each staff member, supporting operational requirements and…
Added 4 mins ago
Marketing & Communications Manager
Fidelity Canada
Mississauga, ON · Toronto, ON
Full-time
The Marketing & Communications Manager reports to the Director, Marketing & Communications and contributes to the planning, development, and execution of content supporting Fidelity…
Added 4 mins ago
Strategic Account Manager
Fidelity Canada
Mississauga, ON · Toronto, ON
Full-time
Reporting into the Strategic Account Management, VP, the Strategic Account Manager will be the central point of contact and relationship lead for an assigned group of FCC Clients. This role…
Added 4 mins ago
Product Manager - Loyalty and Value Proposition
Servus Credit Union
Calgary, AB · Edmonton, AB
Full-time
We are hiring for a full-time Product Manager - Loyalty and Value Proposition to join our Products, Pricing & Loyalty Team!
Added 4 mins ago
Project Coordinator
North American Construction Group Inc.
AB
Full-time
We are seeking a Project Coordinator to support our Operations team by providing support to the Project Manager in the planning, development and coordination of large heavy construction and…
Added 4 mins ago
Laboratory Technician, Trade Minerals
SGS
Burnaby, BC
Full-time
Provides feedback to the crew leader, supervisor or lab manager regarding any issues encountered during procedures. E.g. unanticipated reactions, loss of samples etc.
Added 4 mins ago
Modality Supervisor – X-Ray - Multiple sites
William Osler Health System
Brampton, ON
Full-time
…population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team,…
Added 4 mins ago
Deputy Program Manager, Airborne MAISR Program
General Dynamics Missions System International
Ottawa, ON
$105,000 to $135,000 CAD / year
Full-time
We are currently hiring for a Deputy Program Manager (DPM) to support our Manned Airborne Intelligence, Surveillance and Reconnaissance (MAISR) In-Service Support (ISS) Program. This is a…
Added 19 mins ago
Manager, VWAP Des
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
ON · Ontario, Canada
$84,092 to $121,173 CAD / year
Full-time
The East Region Victim/Witness Assistance Program (VWAP) is seeking a collaborative and people-focused leader who is passionate about supporting teams that make a meaningful difference in…
Added 19 mins ago
Inside Sales Manager
Norscan Instruments Ltd.
Winnipeg, MB
Full-time
Under the general direction of the Vice President of Sales, the Inside Sales Manager sells corporate products or services through the achievement of opportunity-based sales quotas…
Added 19 mins ago
Prepared Foods - Clerk Department Second Deli
Sobeys
Halifax, NS
Full-time
…banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 19 mins ago
Marketing and Communications Project Officer
Electricity Human Resources Canada (EHRC)
Ottawa, ON
Contract
…the communications products, marketing tactics and resource development required to deliver EHRC’s program outcomes. This role is delivery-oriented and responsible for turning program…
Added 19 mins ago
Facilitator, Training and Development
CNIB Deafblind Community Services
Ottawa, ON
$30.9 to $38.65 CAD / hour
Contract
The Facilitator, Training and Development is responsible for facilitating and delivering training programs that align with Deafblind Community Services organizational goals and enhance…
Added 19 mins ago
Enterprise Integration Developer
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
Contract
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 19 mins ago
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Mississauga, ON
Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 19 mins ago
Customer Service Representative
ArcelorMittal Produits longs Canada
Hamilton, ON
Full-time
Comprehensive insurance program fully paid by the employer, including medical, dental, disability and life insurance;
Added 19 mins ago
Procurement Coordinator - Contract
The Beer Store
Bolton, ON
Contract
We are currently searching for a Procurement Coordinator, reporting to the Manager, Procurement. This vacancy is a full-time, 12-month contract opportunity. The Procurement Coordinator is…
Added 19 mins ago
Front Store Manager, Salaried Part Time Flexible Shifts
Loblaw Companies Limited
Mississauga, ON
Part-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 19 mins ago
Senior Analyst, Tax
Hudbay Minerals Inc.
Toronto, ON
$95,000 to $118,000 CAD / year
Full-time
…It is a high-impact environment that fuels your professional development while providing the powerful economic engine needed to achieve your personal goals. Whether you are seeking a…
Added 19 mins ago
Senior Operations Associate
Keurig Dr Pepper Canada
Waterloo, ON
$49,900 to $68,640 CAD / year
Full-time
This list is not exhaustive. Any other related duties as may be assigned by the line manager.
Added 19 mins ago
Development Manager
Waterfront Toronto
Toronto, ON
Full-time
Waterfront Toronto is seeking a Development Manager to manage a variety of development and real estate functions integral to the development of waterfront precincts, ensuring compliance…
Added 19 mins ago
Directeur(trice), Développement immobilier | Director, Real Estate Development
Boutique d'animaux Chico - Les franchises
Longueuil, QC
Full-time
Added 19 mins ago
Business Development Manager
CI Financial
Vancouver, BC
Full-time
We are currently seeking a Business Development Manager (BDM) who will be responsible for sales and asset retention and brand promotion of all CI Global Asset Management investment…
Added 20 mins ago
Program Manager - Connecting to Careers in Biomanufacturing & Smart Manufacturing
ACCES Employment
Brampton, ON · Mississauga, ON · Toronto, ON
Responsibilities of this position will include project development and implementation, supervision of staff, and coordination with other ACCES programs and services. The Program Manager…

Closed listing

City of Saint John

Business Advisor

Saint John, NB, Canada

Pay: $77,166.00 - $91,408.00/Year
Job type: Full-time
Closing date: Oct 31, 2026
Posting language: English
Posted: Sep 23, 2026

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Similar jobs hiring now

Added 50 mins ago
Senior Product Manager
Aviso Wealth · Remote, Canada
$120,000 to $135,000 CAD / year
Added 50 mins ago
Senior Product Manager
Aviso Wealth · Remote, Canada
$120,000 to $135,000 CAD / year
Added 9 hours ago
Business Advisor
City of Saint John · Saint John, NB, Canada
Added 13 hours ago
Sr Principal Field Advisor - AI & WF Transformation
UKG · Remote, Canada

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Competition Number

26-097

Salary

$77,166.00 - $91,408.00/Year

Job Type

Permanent Full Time

Closing Date

October 21, 2026

Share Facebook X Email LinkedIn

Position Overview

The Business Advisor plays a key role in advancing the City of Saint John’s commitment to providing responsive, consistent and high-quality customer service.

Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents experience City services. The position works collaboratively with service areas to understand recurring issues, strengthen service standards, improve processes and support evidence-based decision making.

The Advisor also leads the resolution of complex or recurring customer concerns that require coordination across service areas, helping ensure issues are fully understood, appropriately addressed and communicated clearly to residents.

The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.

Key Responsibilities

Customer Insights & Organizational Improvement

Transform customer service information into actionable insights that help City service areas improve performance by:

Analyzing CRM data, service requests, customer feedback, response times, repeat contacts and emerging trends;
Producing quarterly Customer Insights Reports that identify key customer issues, service trends, opportunities for improvement and recommended actions;
Presenting findings to service areas and working collaboratively with leaders to understand root causes and identify practical improvements;
Identifying recurring customer pain points, service gaps and opportunities to simplify or improve City processes;
Supporting the development and monitoring of customer service standards, service levels and key performance indicators;
Measuring the impact of service improvements and identifying where further action may be required; and
Bringing the voice of the customer and frontline employees into organizational decision making.

Complex Customer Issue Resolution

Provide coordinated support for complex, escalated or recurring customer concerns by:

Reviewing complaints or service issues that have not been resolved through normal service channels;
Investigating the circumstances surrounding an issue and gathering information from relevant service areas;
Coordinating across departments to clarify responsibilities, identify solutions and move matters toward resolution;
Maintaining clear, professional and timely communication with residents throughout the process;
Identifying systemic issues or recurring patterns arising from complaints and recommending improvements; and
Ensuring appropriate documentation, follow-up and closure of escalated matters.

Service Area Partnerships & Continuous Improvement

Build strong relationships across the organization to support consistent and effective customer service by:

Serving as a key liaison between Customer Service and City service areas;
Working with service areas to establish and maintain clear service expectations, escalation processes and customer-facing information;
Facilitating regular discussions with service areas regarding customer trends, service performance and improvement opportunities;
Supporting process reviews and improvement initiatives that increase efficiency, consistency and customer satisfaction;
Assessing upcoming operational or service changes for potential customer service impacts; and
Helping service areas prepare Customer Service staff for new programs, services, policies and initiatives.

CRM, Knowledge & Service Quality

Support the effective use of the City’s customer service systems and knowledge resources by:

Using CRM and related systems to identify trends, monitor performance and support continuous improvement;
Working with the Customer Experience Specialist and service areas to ensure customer-facing information and internal knowledge resources remain accurate and current;
Identifying opportunities to improve workflows, automation and information management;
Supporting the development of scripts, workflows and customer information during service changes, special initiatives or emerging situations; and
Helping establish standards and practices that promote consistent customer experience across channels.

Leadership & Team Support

Contribute to the effective leadership of the Customer Service Team by:

Providing leadership, coaching and direction to the Customer Experience Specialist;
Supporting employee development, training, quality assurance and continuous learning initiatives;
Serving as backup to the Customer Service Manager during absences;
Supporting operational decision making and issue resolution as required;
Championing a culture of customer service excellence, accountability and continuous improvement; and
Undertaking additional responsibilities that support the effective operation and strategic direction of Customer Service.

Essential Qualifications

A bachelor’s degree in business administration, public administration, communications, data analytics or another related discipline, or an equivalent combination of education and experience.
A minimum of five years of progressively responsible experience in customer service, customer experience, business analysis, service improvement, public administration or a related environment.
Experience analyzing operational or customer data and preparing reports, recommendations or performance insights is considered an asset.
Experience managing complex customer complaints or coordinating issue resolution across multiple business areas is considered an asset.
Previous leadership, supervisory or coaching experience is considered an asset.
Experience working in a municipal, public-sector or similarly complex service organization is considered an asset.
Demonstrated written and verbal proficiency in both official languages would be considered an asset.
A combination of education and experience may also be considered.

The successful applicant may be eligible to participate in a Flexible Time Options Program which includes the option of working a 4 or 5-day work week, subject to business requirements.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We are committed to building a workforce that reflects the diversity of the communities in which we live and which we serve. We encourage and support applications from Indigenous persons, persons with disabilities, and members of visible minority groups. Candidates who belong to such groups, who are qualified, will be given preference at the time of selection.

Applications will be accepted through our online system only. Qualified applicants should submit their cover letters and resumes to:

City of Saint John

Attn: Hiring Committee

www.saintjohn.ca (careers)

About employer

More about this job

Responsibilities

Analyze customer feedback, CRM data, service requests, and operational trends to identify service issues and recommend evidence-based improvements. Coordinate resolution of complex customer concerns, partner with City service areas to improve service quality, and provide leadership to the Customer Experience Specialist while serving as backup to the Customer Service Manager.

Requirements

A bachelor’s degree in business administration, public administration, communications, data analytics, or a related discipline is required, or an equivalent combination of education and experience. The role requires at least five years of progressively responsible experience in customer service, customer experience, business analysis, service improvement, public administration, or a related environment; data analysis, complaint resolution, leadership, public-sector experience, and proficiency in both official languages are assets.

Skills

Customer Experience Analysis
Customer Service
CRM Data Analysis
Performance Reporting
Complex Complaint Resolution
Cross-Department Coordination
Process Improvement
Service Standards Development
KPI Monitoring
Root Cause Analysis
Knowledge Management
Workflow Improvement
Leadership
Coaching
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
CRM
Customer Feedback
Service Requests
Customer Insights Reports
Operational Data
Performance Insights
Service Standards
Service Levels
Key Performance Indicators
Root Cause Analysis
Complaint Resolution
Escalation Processes
Process Improvement
Continuous Improvement
Knowledge Management
Workflow Automation
Information Management
Quality Assurance
Public Administration
Municipal Government
Employee Coaching
Customer Service Training

Report this job