Jobs in Canada

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Added 14 mins ago
CD
Childcare Consultant
Child Development Institute
Toronto, ON
- Contract
…delivering innovative, research-based mental health and early learning programs. At the Child Development Institute (CDI), we are passionate about helping our communities’ most vulnerable…
Added 14 mins ago
Inclusion Advisor
University of Guelph
Guelph, ON
The College of Social and Applied Human Sciences is seeking an experienced and collaborative Inclusion Advisor to provide strategic leadership and expert advice in support of the College’s…
Added 14 mins ago
People Business Partner
GHD Group Pty Ltd
Montreal, QC · Saint-Laurent, Québec
Reporting to the Central Canada Regional People Leader, the People Business Partner serves as a trusted advisor to Business Group Leaders, Operations Managers, Team Leaders, and employees.…
Added 14 mins ago
AI Director - Global AI Risk Management
Scotiabank
Toronto, ON
Demonstrated ability to spark innovation and act as a trusted advisor to help teams use AI responsibly.
Added 14 mins ago
GE
Field Recruiter
GFL Environmental Inc.
AB
- Full-time
● Culture: Growth opportunities and continuous learning opportunities.
Added 14 mins ago
VC
Technical Account Manager
Valsoft Corporation
Remote, Canada
- Remote
Develop deep expertise in the Vocantas platform and serve as a trusted advisor, guiding customers on best practices and training them to get the most out of the product.
Added 29 mins ago
IR
Executive Counselor (Trusted Advisor to CIOs & Technology Leaders) | Financial Services, Insurance, Professional Services & Not-for-Profit
Info-Tech Research Group
Canada
- Full-time
…trusted, long-term relationships with their executives and learning each member’s business context, priorities, and…
Added 45 mins ago
Human Resources Business Partner
Human Resources Department - NRT Technology Corp.
Toronto, ON
Reporting directly to the Director, Human Resources, the Human Resources Business Partner acts as a trusted advisor and strategic partner to business leaders and managers, driving key…
Added 45 mins ago
T
Associate Investment Advisor I
TD
Surrey, BC
- Full-time
…one-on-one relationship with a dedicated and professional Investment Advisor, while maintaining active participation in decisions regarding their investment portfolio. It's a very special…
Added 1 hour ago
OM
Senior Director, Organizational Development
Ontario Medical Association
Toronto, ON
- Full-time
…technologies and processes, partnering with Talent Development & Learning team and business leaders to deliver upskilling, reskilling, that enables safe, effective, and confident…
Added 1 hour ago
D
Advisor, Business
Desjardins
Montreal, QC
- Full-time
As a business advisor, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients. You help sell specialized products and services…
Added 1 hour ago
BG
Outside Sales Representative - CSA
Brandt Group of Companies
Estevan No. 5, SK · Estevan, SK
- Full-time
Brandt Tractor Ltd is currently seeking a Customer Support Advisor (CSA) for our Estevan Truck and Trailer location.
Added 1 hour ago
CF
Associate Director, PSP Operations
Canadian Forces Morale and Welfare Services (CFMWS)
Ottawa, ON
- Full-time
You will serve as a trusted advisor to PSP leadership, Base/Wing stakeholders, and senior program managers, fostering strong partnerships that support effective program delivery and…
Added 2 hours ago
OM
Senior Director, Organizational Development
Ontario Medical Association
Toronto, ON
- Full-time
…technologies and processes, partnering with Talent Development & Learning team and business leaders to deliver upskilling, reskilling, that enables safe, effective, and confident…
Added 2 hours ago
Solutions Architect (API)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
As a trusted advisor, provide architectural expertise and domain knowledge to advise and guide stakeholders and partners
Added 4 hours ago
TM
Vice President, Health, Safety & Environment (HSE)
The Miller Group
Markham, ON
- Full-time
Serve as the senior strategic advisor to the President and Executive Team on Health, Safety, Environment (HSE), compliance, and operational risk.
Added 5 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Amos, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 5 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 5 hours ago
SP
Talent Advisor, AI Labs
Salesforce Partner Canada
Toronto, ON
- Full-time
…one or more of the following areas; Applied Science, Machine Learning, and/or Data Science and hiring at a company where the bar for talent is set at the top of the market for the next…
Added 9 hours ago
S
Talent Advisor, AI Labs
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…one or more of the following areas; Applied Science, Machine Learning, and/or Data Science and hiring at a company where the bar for talent is set at the top of the market for the next…
Added 9 hours ago
D
Senior Advisor, Product administration
Desjardins
Montreal, QC
- Full-time
As a senior product administration advisor, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You lead…
Added 9 hours ago
D
Security advisor
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a security advisor, you help develop and optimize security measures to align with corporate objectives by planning, implementing and overseeing best practices to strengthen Desjardins's…
Added 9 hours ago
D
Advisor, Legal and regulatory compliance
Desjardins
Quebec, QC
- Full-time
As a legal and regulatory compliance advisor, you help design, institute and coordinate the compliance framework and enforce related rules. You help ensure that oversight measures such as…
Added 11 hours ago
S
Beauty Advisor - Full Time
sephora.com
Calgary, AB
- $17 to $20 CAD / hour
- Full-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 13 hours ago
S
Beauty Advisor - Part Time
Sephora
BC · Delta, BC
- $19.85 to $24.8 CAD / hour
- Part-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…

Closed listing

City of Saint John

Business Advisor

Saint John, NB, Canada

$77,166.00 - $91,408.00/Year · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $77,166.00 - $91,408.00/Year
Job type: Full-time
Closing date: Nov 3, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Archived listing. The details below describe a past opening.

Competition Number

26-097

Salary

$77,166.00 - $91,408.00/Year

Job Type

Permanent Full Time

Closing Date

October 21, 2026

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Position Overview

The Business Advisor plays a key role in advancing the City of Saint John’s commitment to providing responsive, consistent and high-quality customer service.

Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents experience City services. The position works collaboratively with service areas to understand recurring issues, strengthen service standards, improve processes and support evidence-based decision making.

The Advisor also leads the resolution of complex or recurring customer concerns that require coordination across service areas, helping ensure issues are fully understood, appropriately addressed and communicated clearly to residents.

The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.

Key Responsibilities

Customer Insights & Organizational Improvement

Transform customer service information into actionable insights that help City service areas improve performance by:

Analyzing CRM data, service requests, customer feedback, response times, repeat contacts and emerging trends;
Producing quarterly Customer Insights Reports that identify key customer issues, service trends, opportunities for improvement and recommended actions;
Presenting findings to service areas and working collaboratively with leaders to understand root causes and identify practical improvements;
Identifying recurring customer pain points, service gaps and opportunities to simplify or improve City processes;
Supporting the development and monitoring of customer service standards, service levels and key performance indicators;
Measuring the impact of service improvements and identifying where further action may be required; and
Bringing the voice of the customer and frontline employees into organizational decision making.

Complex Customer Issue Resolution

Provide coordinated support for complex, escalated or recurring customer concerns by:

Reviewing complaints or service issues that have not been resolved through normal service channels;
Investigating the circumstances surrounding an issue and gathering information from relevant service areas;
Coordinating across departments to clarify responsibilities, identify solutions and move matters toward resolution;
Maintaining clear, professional and timely communication with residents throughout the process;
Identifying systemic issues or recurring patterns arising from complaints and recommending improvements; and
Ensuring appropriate documentation, follow-up and closure of escalated matters.

Service Area Partnerships & Continuous Improvement

Build strong relationships across the organization to support consistent and effective customer service by:

Serving as a key liaison between Customer Service and City service areas;
Working with service areas to establish and maintain clear service expectations, escalation processes and customer-facing information;
Facilitating regular discussions with service areas regarding customer trends, service performance and improvement opportunities;
Supporting process reviews and improvement initiatives that increase efficiency, consistency and customer satisfaction;
Assessing upcoming operational or service changes for potential customer service impacts; and
Helping service areas prepare Customer Service staff for new programs, services, policies and initiatives.

CRM, Knowledge & Service Quality

Support the effective use of the City’s customer service systems and knowledge resources by:

Using CRM and related systems to identify trends, monitor performance and support continuous improvement;
Working with the Customer Experience Specialist and service areas to ensure customer-facing information and internal knowledge resources remain accurate and current;
Identifying opportunities to improve workflows, automation and information management;
Supporting the development of scripts, workflows and customer information during service changes, special initiatives or emerging situations; and
Helping establish standards and practices that promote consistent customer experience across channels.

Leadership & Team Support

Contribute to the effective leadership of the Customer Service Team by:

Providing leadership, coaching and direction to the Customer Experience Specialist;
Supporting employee development, training, quality assurance and continuous learning initiatives;
Serving as backup to the Customer Service Manager during absences;
Supporting operational decision making and issue resolution as required;
Championing a culture of customer service excellence, accountability and continuous improvement; and
Undertaking additional responsibilities that support the effective operation and strategic direction of Customer Service.

Essential Qualifications

A bachelor’s degree in business administration, public administration, communications, data analytics or another related discipline, or an equivalent combination of education and experience.
A minimum of five years of progressively responsible experience in customer service, customer experience, business analysis, service improvement, public administration or a related environment.
Experience analyzing operational or customer data and preparing reports, recommendations or performance insights is considered an asset.
Experience managing complex customer complaints or coordinating issue resolution across multiple business areas is considered an asset.
Previous leadership, supervisory or coaching experience is considered an asset.
Experience working in a municipal, public-sector or similarly complex service organization is considered an asset.
Demonstrated written and verbal proficiency in both official languages would be considered an asset.
A combination of education and experience may also be considered.

The successful applicant may be eligible to participate in a Flexible Time Options Program which includes the option of working a 4 or 5-day work week, subject to business requirements.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We are committed to building a workforce that reflects the diversity of the communities in which we live and which we serve. We encourage and support applications from Indigenous persons, persons with disabilities, and members of visible minority groups. Candidates who belong to such groups, who are qualified, will be given preference at the time of selection.

Applications will be accepted through our online system only. Qualified applicants should submit their cover letters and resumes to:

City of Saint John

Attn: Hiring Committee

www.saintjohn.ca (careers)

About employer

More about this job

Responsibilities

Analyze customer feedback, CRM data, service requests, and operational trends to identify service issues and recommend improvements. Coordinate complex customer concerns across City departments, strengthen service standards and processes, and provide leadership to the Customer Experience Specialist while serving as backup to the Customer Service Manager.

Requirements

A bachelor’s degree in business administration, public administration, communications, data analytics, or a related discipline is required, or an equivalent combination of education and experience. At least five years of progressively responsible experience in customer service, customer experience, business analysis, service improvement, public administration, or a related field is required; data analysis, complaint resolution, leadership, public-sector experience, and proficiency in both official languages are assets.

Skills

Customer Experience
Customer Service
Data Analysis
Business Analysis
Customer Insights Reporting
Performance Measurement
Complex Complaint Resolution
Process Improvement
Service Standards Development
CRM Systems
Knowledge Management
Workflow Improvement
Quality Assurance
Coaching and Leadership
Written and Verbal Communication

Benefits

Flexible Workweek Options

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Experience
Customer Insights
CRM
Service Requests
Customer Feedback
Operational Data
Data Analysis
Performance Insights
Quarterly Reporting
Key Performance Indicators
Service Standards
Service Levels
Complex Complaints
Escalation Management
Issue Resolution
Root Cause Analysis
Continuous Improvement
Process Improvement
Workflow Automation
Knowledge Management
Quality Assurance
Employee Coaching
Public Administration
Municipal Government
Customer Communication
Service Change Management

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Jobs in Canada