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Added 10 mins ago
TT
HR Business Partner Manager, Distribution Center
The TJX Companies, Inc.
Delta, BC · CAN TJX Canada Distribution Centre Churchill Street
- $89,208 to $135,086.4 CAD / year
- Full-time
Serve as a trusted advisor to leaders on talent management, employee relations, performance management, organizational effectiveness, and change management.
Added 10 mins ago
AG
Senior Manager, Commerce
Adelphi Group
Toronto, ON
- Full-time
…across retailers and intermediaries. You’ll serve as a trusted advisor to senior client stakeholders, oversee complex, multi-channel engagements, and guide account teams to deliver…
Added 10 mins ago
ND
Data & AI Leader - Senior Director - Canada / Hybrid
Ness Digital Engineering
ON · Ontario, Canada
- Full-time
Become the trusted advisor for CIO, CDO, CAIO and business executives on Data & AI opportunities, priorities and investment decisions.
Added 10 mins ago
S
Paid Services Beauty Advisor - Part Time
Sephora
ON · Toronto, ON
- $19.7 to $23.2 CAD / hour
- Part-time
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 25 mins ago
S
Senior Technical Talent Acquisition Partner (14 Month Contract)
Super.com
Remote, Canada
- $112,000 to $129,000 CAD / year
- Full-time
- Remote
…a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is…
Added 40 mins ago
M
Account Executive
Microserve
Calgary, AB
- Full-time
Develop and nurture solid business relationships with influencer's and decision makers within client organizations who will see you as a trusted IT advisor
Added 40 mins ago
TL
People and Culture Analyst
The Linchpin Co.
Burnaby, BC
- $60,000 to $70,000 CAD / year
- Full-time
We will be the point of contact between you and our client during the recruitment process, acting as your trusted advisor and coach. We look forward to your interest.
Added 55 mins ago
A
Manager, Talent Management***Gestionnaire, gestion des talents
Aliaxis
Oakville, ON
- Full-time
…development of talent to meet our business objectives. Is an advisor and subject matter expert in all areas of talent management, such as succession, development planning and performance…
Added 55 mins ago
IG
Manager, Talent Management***Gestionnaire, gestion des talents
IPEX Group
Oakville, ON
- Full-time
…development of talent to meet our business objectives. Is an advisor and subject matter expert in all areas of talent management, such as succession, development planning and performance…
Added 1 hour ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Gatineau, QC
- Full-time
People from various professional and educational backgrounds have found success in the advisor career at Sun Life. That’s because being a successful advisor is not just about what’s on your…
Added 1 hour ago
SQ
SUN LIFE FINANCIAL ADVISOR - Quebec
Sunlife Québec
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
People from various professional and educational backgrounds have found success in the advisor career at Sun Life. That’s because being a successful advisor is not just about what’s on your…
Added 1 hour ago
LH
Physiotherapist
Lifemark Health Group
Prince Edward, ON
- $36.92 to $54.14 CAD / hour
- Full-time
Stay current with best practices through continuous learning and professional development.
Added 1 hour ago
SL
SUNLIFE FINANCIAL ADVISOR - British Columbia
Sun Life
Prince George, BC · Victoria, BC · Abbotsford, BC · Nanaimo, BC · Kamloops, BC · Burnaby, BC · Surrey, BC · Vancouver, BC · Richmond, BC · Kelowna, BC · Canada Western Region Career Sales Force Location
- Full-time
People from various professional and educational backgrounds have found success in the advisor career at Sunlife. That’s because being a successful advisor is not just about what’s on your…
Added 1 hour ago
L
Legal Product Consultant
Litera
Toronto, ON · Canada-Toronto, ON-Office
- Full-time
…innovation: experimenting with generative AI, developing machine learning solutions, and providing the strategic feedback that shapes our roadmap. This is a rare role where your legal…
Added 2 hours ago
Manager, Corporate Financial Management & Reporting | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…end of 2024, our companies had over 32,250 employees, 106,000 advisor relationships, and thousands of distribution partners – serving approximately 40 million customer…
Added 2 hours ago
RV
Temporary Child Development Advisor - Langdon School
Rocky View Schools
Langdon, AB
- Temporary
…Innovation, and support our vision that RVS is a world-class learning organization where all students achieve their absolute…
Added 2 hours ago
YR
Secondary Contract 0.17 FTE Science (Gr. 11 Physics) - Semester 1
York Region District School Board
Richmond Hill, ON
- Contract
Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
Added 2 hours ago
YR
Secondary Long Term Occasional (LTO) 100% English (Pre-IB Grade 10)/Visual Art (Grade 9 Open))
York Region District School Board
Richmond Hill, ON
- Full-time
Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
Added 2 hours ago
YR
Elementary Long Term Occasional (LTO) 100% Grade 5 Homeroom
York Region District School Board
Markham, ON
- Full-time
Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
Added 2 hours ago
YR
Elementary Long Term Occasional (LTO) 100% J/I SSC, CC Prep and P/J Resource
York Region District School Board
Richmond Hill, ON
- Full-time
Qualification: Candidates must have Special Education qualifications
Added 2 hours ago
FN
Faculty, Personal Support Worker (PSW)
First Nations Technical Institute
Deseronto, ON
- Contract
Collaborate with the Cultural Advisor to provide ceremonies and traditional teachings appropriate to meeting Indigenous learning
Added 2 hours ago
LC
Product Manager, ServiceNow
Loblaw Companies Limited
Brampton, ON
- Full-time
Act as a trusted product advisor, helping business partners understand platform capabilities, evaluate solution options, and maximize the value of their ServiceNow investment.
Added 3 hours ago
NB
Senior Advisor, Quality Control
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor in quality control for Capital Markets client due diligence reviews at National Bank of Canada means acting as a subject matter expert in quality control and…
Added 3 hours ago
AC
Senior Wealth Management Advisor | Financial Planner - Mainstreet Credit Union
Ahria Consulting
Sarnia, ON
- $77,080 to $128,467 CAD / year
- Full-time
Ahria Consulting is pleased to partner with Mainstreet Credit Union in the search for a Senior Wealth Management Advisor | Financial Planner (Full-time) to serve members across Sarnia and…
Added 3 hours ago
Business Development Manager
My Insurance Broker
Thornhill, ON
Engage in continuous learning and participate in insurance training to stay informed and educated on industry best practices.

Closed listing

City of Saint John

Business Advisor

Saint John, NB, Canada

$77,166.00 - $91,408.00/Year · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $77,166.00 - $91,408.00/Year
Job type: Full-time
Closing date: Nov 5, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Archived listing. The details below describe a past opening.

Competition Number

26-097

Salary

$77,166.00 - $91,408.00/Year

Job Type

Permanent Full Time

Closing Date

October 21, 2026

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Position Overview

The Business Advisor plays a key role in advancing the City of Saint John’s commitment to providing responsive, consistent and high-quality customer service.

Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents experience City services. The position works collaboratively with service areas to understand recurring issues, strengthen service standards, improve processes and support evidence-based decision making.

The Advisor also leads the resolution of complex or recurring customer concerns that require coordination across service areas, helping ensure issues are fully understood, appropriately addressed and communicated clearly to residents.

The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.

Key Responsibilities

Customer Insights & Organizational Improvement

Transform customer service information into actionable insights that help City service areas improve performance by:

Analyzing CRM data, service requests, customer feedback, response times, repeat contacts and emerging trends;
Producing quarterly Customer Insights Reports that identify key customer issues, service trends, opportunities for improvement and recommended actions;
Presenting findings to service areas and working collaboratively with leaders to understand root causes and identify practical improvements;
Identifying recurring customer pain points, service gaps and opportunities to simplify or improve City processes;
Supporting the development and monitoring of customer service standards, service levels and key performance indicators;
Measuring the impact of service improvements and identifying where further action may be required; and
Bringing the voice of the customer and frontline employees into organizational decision making.

Complex Customer Issue Resolution

Provide coordinated support for complex, escalated or recurring customer concerns by:

Reviewing complaints or service issues that have not been resolved through normal service channels;
Investigating the circumstances surrounding an issue and gathering information from relevant service areas;
Coordinating across departments to clarify responsibilities, identify solutions and move matters toward resolution;
Maintaining clear, professional and timely communication with residents throughout the process;
Identifying systemic issues or recurring patterns arising from complaints and recommending improvements; and
Ensuring appropriate documentation, follow-up and closure of escalated matters.

Service Area Partnerships & Continuous Improvement

Build strong relationships across the organization to support consistent and effective customer service by:

Serving as a key liaison between Customer Service and City service areas;
Working with service areas to establish and maintain clear service expectations, escalation processes and customer-facing information;
Facilitating regular discussions with service areas regarding customer trends, service performance and improvement opportunities;
Supporting process reviews and improvement initiatives that increase efficiency, consistency and customer satisfaction;
Assessing upcoming operational or service changes for potential customer service impacts; and
Helping service areas prepare Customer Service staff for new programs, services, policies and initiatives.

CRM, Knowledge & Service Quality

Support the effective use of the City’s customer service systems and knowledge resources by:

Using CRM and related systems to identify trends, monitor performance and support continuous improvement;
Working with the Customer Experience Specialist and service areas to ensure customer-facing information and internal knowledge resources remain accurate and current;
Identifying opportunities to improve workflows, automation and information management;
Supporting the development of scripts, workflows and customer information during service changes, special initiatives or emerging situations; and
Helping establish standards and practices that promote consistent customer experience across channels.

Leadership & Team Support

Contribute to the effective leadership of the Customer Service Team by:

Providing leadership, coaching and direction to the Customer Experience Specialist;
Supporting employee development, training, quality assurance and continuous learning initiatives;
Serving as backup to the Customer Service Manager during absences;
Supporting operational decision making and issue resolution as required;
Championing a culture of customer service excellence, accountability and continuous improvement; and
Undertaking additional responsibilities that support the effective operation and strategic direction of Customer Service.

Essential Qualifications

A bachelor’s degree in business administration, public administration, communications, data analytics or another related discipline, or an equivalent combination of education and experience.
A minimum of five years of progressively responsible experience in customer service, customer experience, business analysis, service improvement, public administration or a related environment.
Experience analyzing operational or customer data and preparing reports, recommendations or performance insights is considered an asset.
Experience managing complex customer complaints or coordinating issue resolution across multiple business areas is considered an asset.
Previous leadership, supervisory or coaching experience is considered an asset.
Experience working in a municipal, public-sector or similarly complex service organization is considered an asset.
Demonstrated written and verbal proficiency in both official languages would be considered an asset.
A combination of education and experience may also be considered.

The successful applicant may be eligible to participate in a Flexible Time Options Program which includes the option of working a 4 or 5-day work week, subject to business requirements.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We are committed to building a workforce that reflects the diversity of the communities in which we live and which we serve. We encourage and support applications from Indigenous persons, persons with disabilities, and members of visible minority groups. Candidates who belong to such groups, who are qualified, will be given preference at the time of selection.

Applications will be accepted through our online system only. Qualified applicants should submit their cover letters and resumes to:

City of Saint John

Attn: Hiring Committee

www.saintjohn.ca (careers)

About employer

More about this job

Responsibilities

Analyze customer feedback, CRM data, service requests, and operational trends to identify service issues and recommend measurable improvements. Coordinate complex customer concerns across departments, maintain service information and standards, and provide leadership to the Customer Experience Specialist while backing up the Customer Service Manager.

Requirements

A bachelor’s degree in business administration, public administration, communications, data analytics, or a related discipline is required, or an equivalent combination of education and experience. The role requires at least five years of progressively responsible experience in customer service, customer experience, business analysis, service improvement, public administration, or a related field; data analysis and reporting experience are assets.

Skills

Customer Experience
Customer Service
Data Analysis
Business Analysis
Performance Reporting
Complaint Resolution
Process Improvement
Service Standards Development
Trend Analysis
Root Cause Analysis
Knowledge Management
Quality Assurance
Coaching and Leadership
Written and Verbal Communication

Benefits

Flexible Workweek Options

Visa sponsorship

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Keywords

Customer Experience
Customer Service
CRM Data
Service Requests
Customer Feedback
Operational Trends
Customer Insights Reports
Performance Indicators
Service Standards
Service Levels
Complex Complaint Resolution
Escalation Management
Root Cause Analysis
Continuous Improvement
Process Reviews
Workflow Improvement
Automation
Knowledge Management
Information Management
Quality Assurance
Employee Coaching
Public Administration
Municipal Government

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Jobs in Canada