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Added 1 hour ago
CC
Digital Marketing Manager
Citation Canada
Toronto, ON
- $66,000 to $80,000 CAD / year
- Full-time
Integrates AI and automation into daily workflows, including content development, campaign execution, research and reporting.
Added 2 hours ago
KC
Senior Manager, Supply Chain Transformation and Integrated Planning
KPMG Canada
Montreal, QC
- Full-time
We are seeking a Senior Manager to join our Supply Chain Transformation team to lead transformation and advisory programs aimed at redesigning supply chain planning processes, operating…
Added 2 hours ago
M
Senior Security Engineer, Detection and Response
Marqeta
Remote, Canada
- Full-time
- Remote
…shape how we detect and respond to threats using AI-driven automation in a Next-Gen Agentic SOAR. You'll join a Security Operations & Response team that builds its own AI tools to speed up…
Added 3 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 3 hours ago
CE
Principal Strategic Deal Maker
Capgemini Engineering
Mississauga, ON
- Full-time
The manager will be responsible for the following key activities:
Added 4 hours ago
CD
Financial Planning & Analysis (FP&A) Specialist
Child Development Institute
Toronto, ON
- Full-time
Influence. As a key partner to the Finance Manager and Director of Finance, you will contribute to financial planning and decision-making across the organization. You will collaborate with…
Added 4 hours ago
CD
Finance Manager
Child Development Institute
Toronto, ON
- Full-time
Reporting to the Director, Finance, we are hiring a Finance Manager to provide leadership and oversight across CDI’s financial operations, accounting, reporting, compliance, and internal…
Added 4 hours ago
RB
Director EIAM Strategy &Technical Product Management (Global Security)
Royal Bank of Canada
Toronto, ON · Vancouver, BC · NS · BEDFORD, Nova Scotia
- Full-time
This role demands a technologist with proven hands-on experience designing and implementing complex identity systems, not a product manager focused on go-to-market or business development.
Added 5 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 6 hours ago
CC
Senior Manager, Financial Operations
Chandos Construction
AB · Edmonton, AB
- Full-time
As our Senior Manager, Financial Operations, you'll be more than a numbers expert, you'll be a trusted business partner helping shape the future of our operations across Canada. You'll lead…
Added 6 hours ago
CC
Senior Manager, Financial Operations
Chandos Construction
AB · Edmonton, AB
- Full-time
As our Senior Manager, Financial Operations, you'll be more than a numbers expert, you'll be a trusted business partner helping shape the future of our operations across Canada. You'll lead…
Added 6 hours ago
BC
Finance Supervisor
BSI Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reports to: Country Manager, BSI Canada (functional line to Group Finance, Shenzhen)
Added 6 hours ago
AI
Group Lead, Controls Engineering
ATS Industrial Automation
Cambridge, ON
- Full-time
Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world.
Added 7 hours ago
AX
Underwriting Assistant - Cyber/E&O
AXA XL
Toronto, ON
- Full-time
Demonstrate and continuously develop AI acumen by utilizing and adopting approved AI and automation tools to enhance underwriting support processes, improve customer outcomes, increase…
Added 7 hours ago
A
Firmware Engineering Manager
AMD
Markham, ON
- $140,800 to $211,200 USD / year
- Full-time
We are seeking a seasoned firmware engineering manager to lead and grow the Data Center GFX FW team. This is a greenfield leadership opportunity: you will be responsible for building the…
Added 7 hours ago
KI
Operations Lead (Paper Machine 3)
Kruger Inc.
New Westminster, BC
- Full-time
…through Operational Excellence and the integration of digital & automation solutions. We also continue to invest in ways to further our commitment to a culture of health and safety - for…
Added 8 hours ago
V
Sr. Manager of Projects Controls - Canada
Vale
Canada
- Full-time
This is a permanent position reporting to the Sr. Manager, Project Controls - Canada and supporting Vale Base Metals' Canadian studies portfolio. The role serves as the technical leader for…
Added 8 hours ago
SE
Senior AI Application Development Specialist
Schneider Electric
Montreal, QC
- $114,750 to $162,000 CAD / year
- Full-time
Knowledge of building management systems or industrial automation software.
Added 8 hours ago
SE
Senior AI Data Engineering Specialist
Schneider Electric
Montreal, QC
- $114,750 to $162,000 CAD / year
- Full-time
Experience in applied AI, building technologies, energy management, automation, or IoT systems.
Added 8 hours ago
NP
Recruitment Coordinator
Naturally Pacific Resort
Campbell River, BC
- Full-time
Post positions to appropriate internet sources, conduct telephone interview pre-screens, and recommend candidates to hiring manager
Added 8 hours ago
ML
Associate General Counsel
Maple Leaf Foods Inc
Mississauga, ON
- Full-time
Lead synthesis of enterprise risk information and support clear, decision-useful reporting for senior leadership and the Board, coordinated with the Manager supporting program mechanics.
Added 9 hours ago
R
Director EIAM Strategy &Technical Product Management (Global Security)
RBC
Toronto, ON · Vancouver, BC
- Full-time
This role demands a technologist with proven hands-on experience designing and implementing complex identity systems, not a product manager focused on go-to-market or business development.
Added 9 hours ago
Vendor Manager, Canada Hardlines
Amazon
Toronto, ON
The successful candidate should have experience driving projects from concept to execution. They will work closely with program managers and partner teams to develop and implement projects…
Added 9 hours ago
W
Tax Manager
W3Global
Vancouver, BC
- $120,000 to $130,000 CAD / year
- Full-time
Reporting to the Director of Finance and Treasury, the Tax Manager is a senior finance professional responsible for leading the organization's tax function and supporting broader business…
Added 10 hours ago
H
HVAC Designer
Honeywell
Markham, ON
- Full-time
Support Sales and Project Manager on surveys, application selection, layout of potential retrofit opportunities and assessing customers' business objectives and strategies.

Closed listing

City of Saint John

Business Advisor

Saint John, NB, Canada

$77,166.00 - $91,408.00/Year · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $77,166.00 - $91,408.00/Year
Job type: Full-time
Closing date: Nov 7, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Archived listing. The details below describe a past opening.

Competition Number

26-097

Salary

$77,166.00 - $91,408.00/Year

Job Type

Permanent Full Time

Closing Date

October 21, 2026

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Position Overview

The Business Advisor plays a key role in advancing the City of Saint John’s commitment to providing responsive, consistent and high-quality customer service.

Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents experience City services. The position works collaboratively with service areas to understand recurring issues, strengthen service standards, improve processes and support evidence-based decision making.

The Advisor also leads the resolution of complex or recurring customer concerns that require coordination across service areas, helping ensure issues are fully understood, appropriately addressed and communicated clearly to residents.

The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.

Key Responsibilities

Customer Insights & Organizational Improvement

Transform customer service information into actionable insights that help City service areas improve performance by:

Analyzing CRM data, service requests, customer feedback, response times, repeat contacts and emerging trends;
Producing quarterly Customer Insights Reports that identify key customer issues, service trends, opportunities for improvement and recommended actions;
Presenting findings to service areas and working collaboratively with leaders to understand root causes and identify practical improvements;
Identifying recurring customer pain points, service gaps and opportunities to simplify or improve City processes;
Supporting the development and monitoring of customer service standards, service levels and key performance indicators;
Measuring the impact of service improvements and identifying where further action may be required; and
Bringing the voice of the customer and frontline employees into organizational decision making.

Complex Customer Issue Resolution

Provide coordinated support for complex, escalated or recurring customer concerns by:

Reviewing complaints or service issues that have not been resolved through normal service channels;
Investigating the circumstances surrounding an issue and gathering information from relevant service areas;
Coordinating across departments to clarify responsibilities, identify solutions and move matters toward resolution;
Maintaining clear, professional and timely communication with residents throughout the process;
Identifying systemic issues or recurring patterns arising from complaints and recommending improvements; and
Ensuring appropriate documentation, follow-up and closure of escalated matters.

Service Area Partnerships & Continuous Improvement

Build strong relationships across the organization to support consistent and effective customer service by:

Serving as a key liaison between Customer Service and City service areas;
Working with service areas to establish and maintain clear service expectations, escalation processes and customer-facing information;
Facilitating regular discussions with service areas regarding customer trends, service performance and improvement opportunities;
Supporting process reviews and improvement initiatives that increase efficiency, consistency and customer satisfaction;
Assessing upcoming operational or service changes for potential customer service impacts; and
Helping service areas prepare Customer Service staff for new programs, services, policies and initiatives.

CRM, Knowledge & Service Quality

Support the effective use of the City’s customer service systems and knowledge resources by:

Using CRM and related systems to identify trends, monitor performance and support continuous improvement;
Working with the Customer Experience Specialist and service areas to ensure customer-facing information and internal knowledge resources remain accurate and current;
Identifying opportunities to improve workflows, automation and information management;
Supporting the development of scripts, workflows and customer information during service changes, special initiatives or emerging situations; and
Helping establish standards and practices that promote consistent customer experience across channels.

Leadership & Team Support

Contribute to the effective leadership of the Customer Service Team by:

Providing leadership, coaching and direction to the Customer Experience Specialist;
Supporting employee development, training, quality assurance and continuous learning initiatives;
Serving as backup to the Customer Service Manager during absences;
Supporting operational decision making and issue resolution as required;
Championing a culture of customer service excellence, accountability and continuous improvement; and
Undertaking additional responsibilities that support the effective operation and strategic direction of Customer Service.

Essential Qualifications

A bachelor’s degree in business administration, public administration, communications, data analytics or another related discipline, or an equivalent combination of education and experience.
A minimum of five years of progressively responsible experience in customer service, customer experience, business analysis, service improvement, public administration or a related environment.
Experience analyzing operational or customer data and preparing reports, recommendations or performance insights is considered an asset.
Experience managing complex customer complaints or coordinating issue resolution across multiple business areas is considered an asset.
Previous leadership, supervisory or coaching experience is considered an asset.
Experience working in a municipal, public-sector or similarly complex service organization is considered an asset.
Demonstrated written and verbal proficiency in both official languages would be considered an asset.
A combination of education and experience may also be considered.

The successful applicant may be eligible to participate in a Flexible Time Options Program which includes the option of working a 4 or 5-day work week, subject to business requirements.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We are committed to building a workforce that reflects the diversity of the communities in which we live and which we serve. We encourage and support applications from Indigenous persons, persons with disabilities, and members of visible minority groups. Candidates who belong to such groups, who are qualified, will be given preference at the time of selection.

Applications will be accepted through our online system only. Qualified applicants should submit their cover letters and resumes to:

City of Saint John

Attn: Hiring Committee

www.saintjohn.ca (careers)

About employer

More about this job

Responsibilities

Analyze customer feedback, CRM data, service requests, and operational trends to identify service issues and recommend measurable improvements. Coordinate resolution of complex customer concerns, partner with City service areas to improve service quality, and provide leadership to the Customer Experience Specialist while backing up the Customer Service Manager.

Requirements

Requires a bachelor’s degree in a related discipline or an equivalent combination of education and experience, plus at least five years of progressively responsible experience in customer service, customer experience, business analysis, service improvement, public administration, or a related field. Experience with data analysis, complex complaints, leadership, or public-sector organizations is an asset; proficiency in both official languages is also an asset.

Skills

Customer Service
Customer Experience
Data Analysis
Customer Insights
Report Writing
Performance Measurement
Complex Complaint Resolution
Process Improvement
Service Standards Development
CRM Systems
Knowledge Management
Leadership
Coaching
Written and Verbal Communication

Visa sponsorship

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Keywords

Customer Service
Customer Experience
Customer Insights
CRM
Service Requests
Customer Feedback
Operational Data
Data Analysis
Quarterly Reporting
Performance Insights
Key Performance Indicators
Service Standards
Service Levels
Complex Complaint Resolution
Escalation Management
Root Cause Analysis
Process Improvement
Continuous Improvement
Knowledge Management
Workflow Improvement
Automation
Quality Assurance
Employee Coaching
Public Administration
Municipal Government
Customer Communication
Service Change Management

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