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Added 14 mins ago
AC
Allstate Sales Agent Trainee
Allstate Canada
Toronto, ON
- Full-time
…the more you can make. You’ll learn how to become a trusted advisor to your clients and make a real impact on their lives, all while building a rewarding career in…
Added 14 mins ago
AF
Private Banking Advisor
ATB Financial
Lloydminster, SK
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 14 mins ago
LH
Physiotherapist - ADP Authorizer
Lifemark Health Group
Kitchener, ON
- $36.92 to $51.17 CAD / hour
- Internship
Stay current with best practices through continuous learning and professional development.
Added 14 mins ago
Senior Financial Advisor - Dixie & Eglinton, Mississauga, Ontario
Scotiabank
Mississauga, ON
…and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of…
Added 14 mins ago
Communications Advisor, Projects
Government of Alberta
Alberta
Communications and Public Engagement (CPE)is seeking a dynamic Communications Advisor with public relations skills, strong strategic and critical thinking abilities, and experience managing…
Added 14 mins ago
M-
Contrôleur·euse corporatif·ve / Corporate Controller
Mila - Institut québécois d'intelligence artificielle
Remote, Canada
- Temporary
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Added 14 mins ago
Accessibility Team Lead (Neurological Team)
University of Toronto
Toronto, ON
…supervises the day to day work of the Neurological Accessibility Advisor teamand provides case management leadership in the provision of academic accommodations in a university setting for…
Added 28 mins ago
VE
Account Manager - Chemical Water Treatment Solutions
Veolia Environnement SA
Toronto, ON
- Full-time
All vendors must have a current and fully executed MSA on file before submitting candidates
Added 44 mins ago
D
Advisor, Communications
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a senior communications advisor, you help promote the organization’s projects, policies and programs by designing and developing communications and sharing them within Desjardins Group…
Added 44 mins ago
D
Wealth Management Advisor
Desjardins
Waterloo, ON · Cowansville, QC · Caisse Desjardins de Brome-Missisquoi
- Full-time
As a wealth management advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your…
Added 44 mins ago
D
Personal Finance Advisor
Desjardins
Notre-Dame-des-Prairies, QC · Joliette, QC
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 44 mins ago
D
Personal Finance Advisor
Desjardins
Senneterre, QC
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 44 mins ago
D
Personal Finance Advisor
Desjardins
Val-d'Or, QC
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 44 mins ago
UO
Senior Commercial Business Opportunity Manager and Development Lead, AVP Strategy Enterprise Comm
University of Calgary
Calgary, AB
- Full-time
Added 44 mins ago
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Fashion Advisor
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Toronto, ON · HOLT RENF. TORONTO YORKD FA
- Full-time
As a Fashion Advisor, you are the heartbeat of the CHANEL experience. You are a Brand ambassador, embodying warmth, authenticity, and a genuine passion for fashion. Your mission is to…
Added 59 mins ago
C
Contractor Sales - Professional Services
Co-op
Nipawin, SK
- Full-time
…looking for you! The successful applicant will act as a trusted advisor to professional builders and trade contractors, helping them plan projects, source materials, coordinate quotes, and…
Added 1 hour ago
Lead Consultant - Data Architecture & Engineering
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Build trusted advisor relationships with senior client stakeholders, including executives and operational leaders
Added 1 hour ago
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Conseiller(ère) principal(e) en exécution contractuelle TI et partenariats
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Added 1 hour ago
CL
Resident Advisor
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- Full-time
Must possess superior verbal communication skills · Must possess above average customer service skills
Added 1 hour ago
B
Investment Associate
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Ottawa, ON · CARL
- Full-time
Partners with lead advisor(s) to build and nurture relationships with COI’s and business partners; working collaboratively within the team and with internal partners to identify…
Added 1 hour ago
LH
Physiotherapist
Lifemark Health Group
Prince Edward, ON
- $36.92 to $54.14 CAD / hour
- Full-time
Stay current with best practices through continuous learning and professional development.
Added 1 hour ago
BG
Analyst (Project Loan Monitor/ Quantity Surveyor)
BTY Group
Montreal, QC
- Full-time
…industrial development projects. Acting as the lender’s trusted advisor, we provide comprehensive oversight from initial budget reviews through construction monitoring, evaluating costs,…
Added 1 hour ago
TJ
Learning and Development Advisor
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Halifax, NS
- Full-time
…content using AI tools and software at the pace our growing learning program…
Added 1 hour ago
UO
HR Partner
University of Alberta
Edmonton, AB
- Full-time
Drawing on your vast experience, you will act as a professional advisor to the dean, faculty general manager, or other senior leaders within your portfolio. You will collaborate with your…
Added 1 hour ago
D
Wealth Management Senior Advisor
Desjardins
Joliette, QC · Mascouche, QC
- Full-time
As a senior wealth management advisor, you help serve, solicit and develop and maintain business relationships with mass-affluent Signature Service members and clients. You advise and…

Closed listing

City of Saint John

Business Advisor

Saint John, NB, Canada

$77,166.00 - $91,408.00/Year · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $77,166.00 - $91,408.00/Year
Job type: Full-time
Closing date: Nov 9, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Archived listing. The details below describe a past opening.

Competition Number

26-097

Salary

$77,166.00 - $91,408.00/Year

Job Type

Permanent Full Time

Closing Date

October 21, 2026

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Position Overview

The Business Advisor plays a key role in advancing the City of Saint John’s commitment to providing responsive, consistent and high-quality customer service.

Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents experience City services. The position works collaboratively with service areas to understand recurring issues, strengthen service standards, improve processes and support evidence-based decision making.

The Advisor also leads the resolution of complex or recurring customer concerns that require coordination across service areas, helping ensure issues are fully understood, appropriately addressed and communicated clearly to residents.

The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.

Key Responsibilities

Customer Insights & Organizational Improvement

Transform customer service information into actionable insights that help City service areas improve performance by:

Analyzing CRM data, service requests, customer feedback, response times, repeat contacts and emerging trends;
Producing quarterly Customer Insights Reports that identify key customer issues, service trends, opportunities for improvement and recommended actions;
Presenting findings to service areas and working collaboratively with leaders to understand root causes and identify practical improvements;
Identifying recurring customer pain points, service gaps and opportunities to simplify or improve City processes;
Supporting the development and monitoring of customer service standards, service levels and key performance indicators;
Measuring the impact of service improvements and identifying where further action may be required; and
Bringing the voice of the customer and frontline employees into organizational decision making.

Complex Customer Issue Resolution

Provide coordinated support for complex, escalated or recurring customer concerns by:

Reviewing complaints or service issues that have not been resolved through normal service channels;
Investigating the circumstances surrounding an issue and gathering information from relevant service areas;
Coordinating across departments to clarify responsibilities, identify solutions and move matters toward resolution;
Maintaining clear, professional and timely communication with residents throughout the process;
Identifying systemic issues or recurring patterns arising from complaints and recommending improvements; and
Ensuring appropriate documentation, follow-up and closure of escalated matters.

Service Area Partnerships & Continuous Improvement

Build strong relationships across the organization to support consistent and effective customer service by:

Serving as a key liaison between Customer Service and City service areas;
Working with service areas to establish and maintain clear service expectations, escalation processes and customer-facing information;
Facilitating regular discussions with service areas regarding customer trends, service performance and improvement opportunities;
Supporting process reviews and improvement initiatives that increase efficiency, consistency and customer satisfaction;
Assessing upcoming operational or service changes for potential customer service impacts; and
Helping service areas prepare Customer Service staff for new programs, services, policies and initiatives.

CRM, Knowledge & Service Quality

Support the effective use of the City’s customer service systems and knowledge resources by:

Using CRM and related systems to identify trends, monitor performance and support continuous improvement;
Working with the Customer Experience Specialist and service areas to ensure customer-facing information and internal knowledge resources remain accurate and current;
Identifying opportunities to improve workflows, automation and information management;
Supporting the development of scripts, workflows and customer information during service changes, special initiatives or emerging situations; and
Helping establish standards and practices that promote consistent customer experience across channels.

Leadership & Team Support

Contribute to the effective leadership of the Customer Service Team by:

Providing leadership, coaching and direction to the Customer Experience Specialist;
Supporting employee development, training, quality assurance and continuous learning initiatives;
Serving as backup to the Customer Service Manager during absences;
Supporting operational decision making and issue resolution as required;
Championing a culture of customer service excellence, accountability and continuous improvement; and
Undertaking additional responsibilities that support the effective operation and strategic direction of Customer Service.

Essential Qualifications

A bachelor’s degree in business administration, public administration, communications, data analytics or another related discipline, or an equivalent combination of education and experience.
A minimum of five years of progressively responsible experience in customer service, customer experience, business analysis, service improvement, public administration or a related environment.
Experience analyzing operational or customer data and preparing reports, recommendations or performance insights is considered an asset.
Experience managing complex customer complaints or coordinating issue resolution across multiple business areas is considered an asset.
Previous leadership, supervisory or coaching experience is considered an asset.
Experience working in a municipal, public-sector or similarly complex service organization is considered an asset.
Demonstrated written and verbal proficiency in both official languages would be considered an asset.
A combination of education and experience may also be considered.

The successful applicant may be eligible to participate in a Flexible Time Options Program which includes the option of working a 4 or 5-day work week, subject to business requirements.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We are committed to building a workforce that reflects the diversity of the communities in which we live and which we serve. We encourage and support applications from Indigenous persons, persons with disabilities, and members of visible minority groups. Candidates who belong to such groups, who are qualified, will be given preference at the time of selection.

Applications will be accepted through our online system only. Qualified applicants should submit their cover letters and resumes to:

City of Saint John

Attn: Hiring Committee

www.saintjohn.ca (careers)

About employer

More about this job

Responsibilities

Analyze customer service data and feedback to identify trends, report insights, and work with City service areas to improve processes, service standards, and customer experience. Coordinate resolution of complex customer concerns, maintain accurate CRM and knowledge resources, and provide leadership to the Customer Experience Specialist while serving as backup to the Customer Service Manager.

Requirements

Requires a bachelor’s degree in a related discipline or an equivalent combination of education and experience, plus at least five years of progressively responsible experience in customer service, customer experience, business analysis, service improvement, public administration, or a related field. Data analysis and reporting, complex complaint resolution, leadership experience, public-sector experience, and proficiency in both official languages are assets.

Skills

Customer Service
Customer Experience
Data Analysis
Business Analysis
Performance Reporting
Complex Complaint Resolution
Process Improvement
Customer Insights
CRM Systems
Service Standards Development
KPI Monitoring
Coaching and Leadership
Written and Verbal Communication
Knowledge Management

Visa sponsorship

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Keywords

Customer Service
Customer Experience
CRM Data
Service Requests
Customer Feedback
Operational Data
Data Analysis
Customer Insights Reports
Performance Insights
Response Times
Key Performance Indicators
Service Standards
Service Levels
Complex Complaint Resolution
Escalation Management
Root Cause Analysis
Process Improvement
Continuous Improvement
Public Administration
Knowledge Management
Workflow Automation
Quality Assurance
Employee Coaching
Customer Communications
Municipal Government

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Jobs in Canada