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Added 2 hours ago
NB
Contract Implementation Coordinator
National Bank of Canada
Montreal, QC
- Full-time
The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, help you master your profession and develop new areas of…
Added 3 hours ago
NR
Children’s Services Program Supervisor
Niagara Region
ON · Niagara, ON
- Contract
Knowledge of current Provincial trends or directives (e.g. How Does Learning Happen? framework, Strengthening Early Years and Child Care In Ontario, 2020 report)
Added 3 hours ago
NR
Finance Education & Communication Advisor
Niagara Region
ON · Niagara, ON
- Full-time
Reporting to the AD, Corporate Accounting and Reporting Services, the Finance Education & Communication Advisor provides supports for education and communications for the Finance,…
Added 7 hours ago
T&
Senior Consultant, Infrastructure Cost & Commercial (Senior Estimator/QS)
Turner & Townsend
Toronto, ON
- Full-time
Access to a range of online learning tools, and support for career development and growth
Added 7 hours ago
D
Senior investigations advisor
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As senior investigations advisor, you help apply tactics, techniques and procedures for investigations, inquiries, liaisons and information to a wide range of administrative and security…
Added 7 hours ago
D
Senior Advisor, Operational efficiency
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a senior operational efficiency advisor, you help design and improve business processes and operations based on business models and organizational structures to boost operational…
Added 7 hours ago
D
Personal Finance Advisor, Assigned Clientele
Desjardins
Montreal, QC · Caisse Desjardins du Cœur-de-l'Île
- Full-time
As a personal finance advisor - assigned clientele, you help develop and maintain lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your…
Added 7 hours ago
D
Senior Advisor, Actuarial analysis and statistics
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a senior actuarial and statistical advisor, you help ensure profitability and balanced risk-return ratios for products and services. You also establish reserves, produce statistical…
Added 7 hours ago
Labour Relations Manager
Hydro One Networks Inc
Toronto, ON
Leadership and development - ability to lead teams, taking action to foster learning and development of direct reports.
Added 12 hours ago
NM
Shop Foreperson
Nelson Motors and Equipment
Avonlea, SK
- Full-time
As a working Shop Foreperson, you'll collaborate closely with our Service Manager, Service Writer, and Service Technicians to maintain a high performing, efficient, customer focused service…
Added 12 hours ago
HC
Manager, Operations & Technology
Hotels Canada
Ottawa, ON
- Full-time
Coordinate staff development and professional learning initiatives.
Added 12 hours ago
TW
Financial Advisor - Temporary
Thrive Wealth Management
Whitewood, SK
- Full-time
You’re a quick thinker, a keen listener and eager to help others. You’re friendly and approachable and build relationships with ease. You have deep knowledge in the psychology of money,…
Added 12 hours ago
TW
ON HOLD - Financial Services Advisor II
Thrive Wealth Management
Indian Head, SK
- Full-time
You’re a keen listener and skilled coach, eager to help others achieve success. You’re confident and approachable and you build relationships based on understanding and trust. You have deep…
Added 12 hours ago
TW
Member Advisor
Thrive Wealth Management
Macklin, SK
- Full-time
A desire to learn in a culture that embraces ongoing learning and development
Added 12 hours ago
TW
Senior Financial Advisor
Thrive Wealth Management
Saskatoon, SK
- Full-time
You’re a keen listener and skilled coach, eager to help others achieve success. You’re confident and approachable and you build relationships based on understanding and trust. You have deep…
Added 12 hours ago
TW
Business Learning Specialist
Thrive Wealth Management
Regina, SK
- Full-time
We’re looking for a motivated individual who is committed to fostering growth and expertise to come on board as our Business Learning Specialist. In this role, you will ensure that the…
Added 12 hours ago
TW
Financial Advisor - Various Levels
Thrive Wealth Management
La Ronge, SK
- Full-time
You’re a keen listener and skilled coach, eager to help others achieve success. You’re confident and approachable and you build relationships based on understanding and trust. You have deep…
Added 12 hours ago
TW
Member Advisor
Thrive Wealth Management
Kindersley, SK
- Full-time
A desire to learn in a culture that embraces ongoing learning and development
Added 12 hours ago
TW
Financial Services Advisor I
Thrive Wealth Management
Emerald Park, SK
- Full-time
You’re a quick thinker, a keen listener and eager to help others. You’re friendly and approachable and build relationships with ease. You have deep knowledge in the psychology of money,…
Added 12 hours ago
TW
Senior Financial Advisor
Thrive Wealth Management
Saskatoon, SK
- Full-time
You’re a keen listener and skilled coach, eager to help others achieve success. You’re confident and approachable and you build relationships based on understanding and trust. You have deep…
Added 12 hours ago
TW
Financial Advisor (October Approvals)
Thrive Wealth Management
Regina, SK
- Full-time
You’re a quick thinker, a keen listener and eager to help others. You’re friendly and approachable and build relationships with ease. You have deep knowledge in the psychology of money,…
Added 12 hours ago
TW
Financial Advisor
Thrive Wealth Management
Moose Jaw, SK
- Full-time
You’re a quick thinker, a keen listener and eager to help others. You’re friendly and approachable and build relationships with ease. You have deep knowledge in the psychology of money,…
Added 12 hours ago
TW
Senior Financial Advisor
Thrive Wealth Management
Moose Jaw, SK
- Full-time
You’re a keen listener and skilled coach, eager to help others achieve success. You’re confident and approachable and you build relationships based on understanding and trust. You have deep…
Added 12 hours ago
TW
Financial Services Advisor I
Thrive Wealth Management
Tisdale, SK
- Full-time
You’re a quick thinker, a keen listener and eager to help others. You’re friendly and approachable and build relationships with ease. You have deep knowledge in the psychology of money,…
Added 12 hours ago
TW
Wealth Compliance Officer
Thrive Wealth Management
Regina, SK
- Full-time
Commitment to continuous learning and development

Closed listing

City of Saint John

Business Advisor

Saint John, NB, Canada

$77,166.00 - $91,408.00/Year · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $77,166.00 - $91,408.00/Year
Job type: Full-time
Closing date: Nov 10, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Archived listing. The details below describe a past opening.

Competition Number

26-097

Salary

$77,166.00 - $91,408.00/Year

Job Type

Permanent Full Time

Closing Date

October 21, 2026

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Position Overview

The Business Advisor plays a key role in advancing the City of Saint John’s commitment to providing responsive, consistent and high-quality customer service.

Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents experience City services. The position works collaboratively with service areas to understand recurring issues, strengthen service standards, improve processes and support evidence-based decision making.

The Advisor also leads the resolution of complex or recurring customer concerns that require coordination across service areas, helping ensure issues are fully understood, appropriately addressed and communicated clearly to residents.

The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.

Key Responsibilities

Customer Insights & Organizational Improvement

Transform customer service information into actionable insights that help City service areas improve performance by:

Analyzing CRM data, service requests, customer feedback, response times, repeat contacts and emerging trends;
Producing quarterly Customer Insights Reports that identify key customer issues, service trends, opportunities for improvement and recommended actions;
Presenting findings to service areas and working collaboratively with leaders to understand root causes and identify practical improvements;
Identifying recurring customer pain points, service gaps and opportunities to simplify or improve City processes;
Supporting the development and monitoring of customer service standards, service levels and key performance indicators;
Measuring the impact of service improvements and identifying where further action may be required; and
Bringing the voice of the customer and frontline employees into organizational decision making.

Complex Customer Issue Resolution

Provide coordinated support for complex, escalated or recurring customer concerns by:

Reviewing complaints or service issues that have not been resolved through normal service channels;
Investigating the circumstances surrounding an issue and gathering information from relevant service areas;
Coordinating across departments to clarify responsibilities, identify solutions and move matters toward resolution;
Maintaining clear, professional and timely communication with residents throughout the process;
Identifying systemic issues or recurring patterns arising from complaints and recommending improvements; and
Ensuring appropriate documentation, follow-up and closure of escalated matters.

Service Area Partnerships & Continuous Improvement

Build strong relationships across the organization to support consistent and effective customer service by:

Serving as a key liaison between Customer Service and City service areas;
Working with service areas to establish and maintain clear service expectations, escalation processes and customer-facing information;
Facilitating regular discussions with service areas regarding customer trends, service performance and improvement opportunities;
Supporting process reviews and improvement initiatives that increase efficiency, consistency and customer satisfaction;
Assessing upcoming operational or service changes for potential customer service impacts; and
Helping service areas prepare Customer Service staff for new programs, services, policies and initiatives.

CRM, Knowledge & Service Quality

Support the effective use of the City’s customer service systems and knowledge resources by:

Using CRM and related systems to identify trends, monitor performance and support continuous improvement;
Working with the Customer Experience Specialist and service areas to ensure customer-facing information and internal knowledge resources remain accurate and current;
Identifying opportunities to improve workflows, automation and information management;
Supporting the development of scripts, workflows and customer information during service changes, special initiatives or emerging situations; and
Helping establish standards and practices that promote consistent customer experience across channels.

Leadership & Team Support

Contribute to the effective leadership of the Customer Service Team by:

Providing leadership, coaching and direction to the Customer Experience Specialist;
Supporting employee development, training, quality assurance and continuous learning initiatives;
Serving as backup to the Customer Service Manager during absences;
Supporting operational decision making and issue resolution as required;
Championing a culture of customer service excellence, accountability and continuous improvement; and
Undertaking additional responsibilities that support the effective operation and strategic direction of Customer Service.

Essential Qualifications

A bachelor’s degree in business administration, public administration, communications, data analytics or another related discipline, or an equivalent combination of education and experience.
A minimum of five years of progressively responsible experience in customer service, customer experience, business analysis, service improvement, public administration or a related environment.
Experience analyzing operational or customer data and preparing reports, recommendations or performance insights is considered an asset.
Experience managing complex customer complaints or coordinating issue resolution across multiple business areas is considered an asset.
Previous leadership, supervisory or coaching experience is considered an asset.
Experience working in a municipal, public-sector or similarly complex service organization is considered an asset.
Demonstrated written and verbal proficiency in both official languages would be considered an asset.
A combination of education and experience may also be considered.

The successful applicant may be eligible to participate in a Flexible Time Options Program which includes the option of working a 4 or 5-day work week, subject to business requirements.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We are committed to building a workforce that reflects the diversity of the communities in which we live and which we serve. We encourage and support applications from Indigenous persons, persons with disabilities, and members of visible minority groups. Candidates who belong to such groups, who are qualified, will be given preference at the time of selection.

Applications will be accepted through our online system only. Qualified applicants should submit their cover letters and resumes to:

City of Saint John

Attn: Hiring Committee

www.saintjohn.ca (careers)

About employer

More about this job

Responsibilities

Analyze customer feedback, CRM data, service requests, and operational trends to identify service issues and recommend measurable improvements. Coordinate resolution of complex customer concerns, partner with City service areas to improve service delivery, and provide leadership to the Customer Experience Specialist while backing up the Customer Service Manager.

Requirements

Requires a bachelor’s degree in business administration, public administration, communications, data analytics, or a related discipline, or an equivalent combination of education and experience. Requires at least five years of progressively responsible experience in customer service, customer experience, business analysis, service improvement, public administration, or a related environment; data analysis, complaint resolution, leadership, public-sector experience, and proficiency in both official languages are assets.

Skills

Customer Experience Analysis
Customer Service
Data Analysis
CRM Analysis
Performance Reporting
Root Cause Analysis
Complex Complaint Resolution
Cross-Department Coordination
Process Improvement
Service Standards Development
KPI Monitoring
Knowledge Management
Quality Assurance
Coaching and Leadership
Written and Verbal Communication

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Keywords

Customer Service
Customer Experience
Customer Insights
CRM
Service Requests
Customer Feedback
Operational Data
Performance Reporting
Response Times
Customer Complaints
Escalation Management
Root Cause Analysis
Service Standards
Service Levels
Key Performance Indicators
Continuous Improvement
Process Reviews
Workflow Improvement
Automation
Knowledge Management
Quality Assurance
Public Administration
Municipal Government
Cross-Department Coordination
Stakeholder Engagement
Employee Coaching
Customer Communication
Service Delivery

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