Find work in Canada.

483,934 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 34 mins ago
SD
Beauty Advisor, Contractor Part Time Day Greenlight Requisition
Shoppers Drug Mart
Nanaimo, BC
- Part-time
…program, flexible and varied schedules, competitive pay and online learning through…
Added 4 hours ago
K
Manager - Copilot and AI Productivity
KPMG
Montreal, QC
- Full-time
Act as a strategic advisor to executives and build lasting relationships based on trust.
Added 6 hours ago
J
Sales Advisor (Internal - B2B)
JobsMedia.io
Mascouche, QC
- Full-time
💼 Sales Advisor – Launch your career in style!
Added 7 hours ago
WW
Industry Advisor-Manufacturing & Distribution
World Wide Technology
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Vertical Business Development organization in the role of Industry Advisor, Manufacturing & Distribution. WWT provides Digital Transformation solutions for our Manufacturing & Distribution…
Added 7 hours ago
Director, Talent Acquisition and Employee Success
Tigera
Vancouver, BC
At Tigera, our customers are the heroes of our story. We aim high, move fast, foster continuous learning, and build a high-trust, highly collaborative environment where every voice shapes…
Added 8 hours ago
YR
Elementary Long Term Occasional (LTO) 100% Grade 1 Homeroom
York Region District School Board
Markham, ON
- Full-time
Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
Added 12 hours ago
CE
SCM Projects Contracts Advisor
Cenovus Energy
Calgary, AB
- Full-time
Reporting to the Manager, SCM Projects, the SCM Projects Contracts Advisor is responsible for managing the post-award administration of assigned project contracts to ensure compliance with…
Added 12 hours ago
S
Paid Services Beauty Advisor - Full Time
Sephora
St. John's, NL
- $18.5 to $23.15 CAD / hour
- Full-time
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 13 hours ago
FT
Service Advisor, Edmonton Heritage
Fountain Tire
Edmonton, AB
- Other
Fountain Tire Edmonton Heritage (2119 110 St NW), an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!
Added 15 hours ago
DB
Part Time Bridal Sales
David's Bridal
Toronto, ON · Scarborough, ON
- Part-time
Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
Added 18 hours ago
NB
Banking Advisor
National Bank of Canada
Sturgeon Falls, ON
- Full-time
A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your…
Added 18 hours ago
NB
Wealth Associate
National Bank of Canada
London, ON
- Full-time
…Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership will be key to your…
Added 18 hours ago
NB
VIVCI - CONSEILLER BANCAIRE
National Bank of Canada
Montreal, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 18 hours ago
NB
VIVCI - CONSEILLER BANCAIRE
National Bank of Canada
Montreal, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 18 hours ago
NB
Banking Advisor
National Bank of Canada
Montreal, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 18 hours ago
NB
Wealth Associate
National Bank of Canada
Ottawa, ON
- Full-time
…Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership will be key to your…
Added 18 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 18 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 18 hours ago
NB
BANKING ADVISOR
National Bank of Canada
AB · Edmonton, AB
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 18 hours ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Moncton, NB
We’re searching for an Insurance Advisor. Are you searching for new possibilities?
Added 18 hours ago
Senior Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Burlington, ON
We’re searching for a Senior Insurance Advisor. Are you searching for new possibilities?
Added 18 hours ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Mindemoya, ON
As a Trainee, Insurance Advisor, you're empowered to develop your career in insurance by learning how to promote and educate clients on Insurance products. You'll also practice anticipating…
Added 18 hours ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Sudbury, ON
We’re searching for an Insurance Advisor. Are you searching for new possibilities?
Added 18 hours ago
New Business Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Burlington, ON
We’re searching for a New Business Advisor, Personal Lines Insurance. Are you searching for new possibilities?
Added 18 hours ago
Insurance Advisor (Sackville, NB)
Talent Acquisition Team at Westland Insurance. Text reply only.
Sackville, NB
We’re searching for an Insurance Advisor. Are you searching for new possibilities?

City of Saint John

Business Advisor

Saint John, NB, Canada

$77,166.00 - $91,408.00/Year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $77,166.00 - $91,408.00/Year
Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Sep 26, 2026

Original job description

Competition Number

26-097

Salary

$77,166.00 - $91,408.00/Year

Job Type

Permanent Full Time

Closing Date

October 21, 2026

Share Facebook X Email LinkedIn

Position Overview

The Business Advisor plays a key role in advancing the City of Saint John’s commitment to providing responsive, consistent and high-quality customer service.

Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents experience City services. The position works collaboratively with service areas to understand recurring issues, strengthen service standards, improve processes and support evidence-based decision making.

The Advisor also leads the resolution of complex or recurring customer concerns that require coordination across service areas, helping ensure issues are fully understood, appropriately addressed and communicated clearly to residents.

The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.

Key Responsibilities

Customer Insights & Organizational Improvement

Transform customer service information into actionable insights that help City service areas improve performance by:

Analyzing CRM data, service requests, customer feedback, response times, repeat contacts and emerging trends;
Producing quarterly Customer Insights Reports that identify key customer issues, service trends, opportunities for improvement and recommended actions;
Presenting findings to service areas and working collaboratively with leaders to understand root causes and identify practical improvements;
Identifying recurring customer pain points, service gaps and opportunities to simplify or improve City processes;
Supporting the development and monitoring of customer service standards, service levels and key performance indicators;
Measuring the impact of service improvements and identifying where further action may be required; and
Bringing the voice of the customer and frontline employees into organizational decision making.

Complex Customer Issue Resolution

Provide coordinated support for complex, escalated or recurring customer concerns by:

Reviewing complaints or service issues that have not been resolved through normal service channels;
Investigating the circumstances surrounding an issue and gathering information from relevant service areas;
Coordinating across departments to clarify responsibilities, identify solutions and move matters toward resolution;
Maintaining clear, professional and timely communication with residents throughout the process;
Identifying systemic issues or recurring patterns arising from complaints and recommending improvements; and
Ensuring appropriate documentation, follow-up and closure of escalated matters.

Service Area Partnerships & Continuous Improvement

Build strong relationships across the organization to support consistent and effective customer service by:

Serving as a key liaison between Customer Service and City service areas;
Working with service areas to establish and maintain clear service expectations, escalation processes and customer-facing information;
Facilitating regular discussions with service areas regarding customer trends, service performance and improvement opportunities;
Supporting process reviews and improvement initiatives that increase efficiency, consistency and customer satisfaction;
Assessing upcoming operational or service changes for potential customer service impacts; and
Helping service areas prepare Customer Service staff for new programs, services, policies and initiatives.

CRM, Knowledge & Service Quality

Support the effective use of the City’s customer service systems and knowledge resources by:

Using CRM and related systems to identify trends, monitor performance and support continuous improvement;
Working with the Customer Experience Specialist and service areas to ensure customer-facing information and internal knowledge resources remain accurate and current;
Identifying opportunities to improve workflows, automation and information management;
Supporting the development of scripts, workflows and customer information during service changes, special initiatives or emerging situations; and
Helping establish standards and practices that promote consistent customer experience across channels.

Leadership & Team Support

Contribute to the effective leadership of the Customer Service Team by:

Providing leadership, coaching and direction to the Customer Experience Specialist;
Supporting employee development, training, quality assurance and continuous learning initiatives;
Serving as backup to the Customer Service Manager during absences;
Supporting operational decision making and issue resolution as required;
Championing a culture of customer service excellence, accountability and continuous improvement; and
Undertaking additional responsibilities that support the effective operation and strategic direction of Customer Service.

Essential Qualifications

A bachelor’s degree in business administration, public administration, communications, data analytics or another related discipline, or an equivalent combination of education and experience.
A minimum of five years of progressively responsible experience in customer service, customer experience, business analysis, service improvement, public administration or a related environment.
Experience analyzing operational or customer data and preparing reports, recommendations or performance insights is considered an asset.
Experience managing complex customer complaints or coordinating issue resolution across multiple business areas is considered an asset.
Previous leadership, supervisory or coaching experience is considered an asset.
Experience working in a municipal, public-sector or similarly complex service organization is considered an asset.
Demonstrated written and verbal proficiency in both official languages would be considered an asset.
A combination of education and experience may also be considered.

The successful applicant may be eligible to participate in a Flexible Time Options Program which includes the option of working a 4 or 5-day work week, subject to business requirements.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We are committed to building a workforce that reflects the diversity of the communities in which we live and which we serve. We encourage and support applications from Indigenous persons, persons with disabilities, and members of visible minority groups. Candidates who belong to such groups, who are qualified, will be given preference at the time of selection.

Applications will be accepted through our online system only. Qualified applicants should submit their cover letters and resumes to:

City of Saint John

Attn: Hiring Committee

www.saintjohn.ca (careers)

Apply About employer

More about this job

Responsibilities

Analyze customer feedback, service requests, CRM data, and operational trends to identify service issues and recommend measurable improvements. Coordinate complex customer concerns across City departments, strengthen service standards and customer-facing information, and provide leadership to the Customer Experience Specialist while backing up the Customer Service Manager.

Requirements

Requires a bachelor’s degree in a related discipline or an equivalent combination of education and experience, plus at least five years of progressively responsible experience in customer service, customer experience, business analysis, service improvement, public administration, or a related field. Data analysis and reporting, complex complaint resolution, leadership or coaching, and municipal or public-sector experience are assets; proficiency in both official languages is also an asset.

Skills

Customer Experience Analysis
Customer Service
Data Analysis
Report Writing
Complex Complaint Resolution
Cross-Department Coordination
Process Improvement
Performance Measurement
Stakeholder Engagement
Service Standards Development
Knowledge Management
Quality Assurance
Coaching
Leadership
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Experience
Customer Insights
CRM
Service Requests
Customer Feedback
Operational Data
Data Analysis
Quarterly Reporting
Performance Insights
Key Performance Indicators
Service Standards
Complex Complaint Resolution
Escalation Management
Root Cause Analysis
Cross-Department Coordination
Continuous Improvement
Process Reviews
Workflow Improvement
Automation
Knowledge Management
Information Management
Quality Assurance
Coaching
Public Administration
Municipal Government
Customer Communication
Service Levels

Report this job