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SM
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City of Saint John

Human Resources Generalist

Saint John, NB, Canada

$61,043.00 - $79,412.00/Year · Full-time

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Job details

Pay: $61,043.00 - $79,412.00/Year
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Competition Number

26-108

Salary

$61,043.00 - $79,412.00/Year

Job Type

Permanent Full Time

Closing Date

November 26, 2026

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Position Overview

The Human Resources Generalist plays a key role in supporting employees and managers across the organization while delivering a broad range of human resources programs, services, and initiatives. The Human Resources Generalist serves as a trusted resource for administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and recruitment.

This position works collaboratively with leaders and employees to provide guidance, ensure compliance with organizational policies, terms and conditions of employment, applicable legislation, and contribute to the continuous improvement of Human Resources processes and programs. The ideal candidate is people-focused, highly organized, solution-oriented, and passionate about creating a positive employee experience.

The Human Resources Generalist also provides cross-functional support and backup coverage for other Human Resources roles as required, helping to maintain continuity of service during absences, periods of increased workload, or other operational needs. This includes supporting key HR processes and responsibilities within the team to ensure timely and consistent delivery of Human Resources services.

Key Responsibilities

Human Resources Operations & Compliance

Maintain accurate and confidential employee records in accordance with legislative and organizational requirements.
Ensure compliance with employment standards, labour legislation, organizational policies, collective agreements and terms and conditions of employment.
Support Human Resources audits and reporting requirements by maintaining organized and complete employee documentation.
Assist in the implementation and administration of Human Resources systems, programs, and process improvements.
Prepare Human Resources metrics, reports, and documentation to support decision-making and organizational planning.

Compensation, Benefits & Payroll Support

Administer employee benefits programs, including enrollments, changes, and employee inquiries.
Act as a liaison between employees and benefit providers to resolve issues and facilitate effective service delivery.
Support compensation administration by preparing employment letters, compensation changes, salary adjustments, and related documentation.
Collaborate with payroll to verify employment information, calculate and process employee salary changes, and ensure accurate and timely payroll administration.
Respond to employee and manager inquiries regarding pay, benefits, and employment-related documentation.

Onboarding & Employee Experience

Coordinate and facilitate the onboarding process to ensure a smooth and engaging transition for new employees.
Deliver employee orientation sessions and provide ongoing support during the onboarding period.
Act as a primary Human Resources contact for employees and assist in fostering engagement and organizational connection.
Maintain and update onboarding materials, resources, and programs to align with organizational values and objectives.

Employee Relations & Human Resources Advisory Services

Provide guidance and support to managers and employees regarding Human Resources programs, policies, procedures, and workplace concerns.
Assist in resolving employee relations matters through coaching, problem-solving, and collaboration with leaders.
Support employee performance management processes, including documentation and employee development initiatives.
Support learning and development initiatives, leadership development programs, and employee training activities.
Maintain training records and monitor employee completion of required training.
Research external training providers, courses, and learning resources as needed.
Coordinate compliance training, professional development, and other employee training initiatives.
Promote a positive workplace culture through proactive employee engagement and communication efforts.
Maintain confidentiality and professionalism when handling sensitive employee matters.

Talent Acquisition & Recruitment

Support the full cycle recruitment process, including job postings, candidate screening, interviewing, selection, and onboarding.
Partner with hiring managers to understand workforce needs and develop effective recruitment strategies.
Coordinate candidate communications and ensure a positive candidate experience throughout the hiring process.
Support workforce planning initiatives and contribute to the continuous improvement of recruitment practices and processes.
Participate in job fairs promoting City of Saint John opportunities.

Offboarding & Employee Transitions

Coordinate employee offboarding activities, including required documentation, exit interviews, and system updates.
Partner with leadership teams to ensure smooth employee transitions.
Analyze exit feedback and identify opportunities to improve employee retention and engagement.

Human Resources Programs & Continuous Improvement

Support the development, implementation, and ongoing administration of Human Resources programs and initiatives.
Contribute to employee engagement, wellness, recognition, and diversity and inclusion initiatives.
Participate in special projects, organizational change initiatives, and Human Resources led events.
Identify opportunities to improve Human Resources processes and enhance service delivery across the organization.

Essential Qualifications

Post-secondary education with a concentration in Human Resources, or related field.
Minimum of 2 years of experience in a fast-paced Human Resources administrative or coordination role in a unionized workplace is preferred. An alternate combination of education and experience may be considered.
Excellent communication and interpersonal skills with a strong customer service orientation.
High level of discretion, confidentiality, and attention to detail.
Working knowledge of employment standards, payroll, and benefits administration is an asset.
Ability to manage multiple tasks, prioritize, and work effectively in a collaborative team environment.
Enthusiastic about employee experience, continuous improvement, and delivering high-quality support.

Skills Required

Strong communication and interpersonal skills
Knowledge of employment laws and HR policies
Problem solving and conflict resolution abilities
Organizational and time management skills
Confidentiality and ethical judgement
Proficiency in HR Software

The successful applicant may be eligible to participate in a Flexible Time Options Program which includes the option of working a 4 or 5-day work week, subject to business requirements.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We are committed to building a workforce that reflects the diversity of the communities in which we live and which we serve. We encourage and support applications from Indigenous persons, persons with disabilities, and members of visible minority groups. Candidates who belong to such groups, who are qualified, will be given preference at the time of selection.

Applications will be accepted through our online system only. Qualified applicants should submit their cover letters and resumes to:

City of Saint John

Attn: Hiring Committee

www.saintjohn.ca (careers)

Only those applicants being considered further will be contacted.

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More about this job

Responsibilities

Administer a broad range of HR services, including employee records, benefits and compensation support, onboarding and offboarding, recruitment, employee relations, training, and compliance. Advise employees and managers, support HR programs and continuous improvement, and help ensure consistent, confidential service delivery across the organization.

Requirements

Post-secondary education in human resources or a related field is required, and at least two years of experience in a fast-paced HR administrative or coordination role in a unionized workplace is preferred; an equivalent combination of education and experience may be considered. Candidates should have strong communication and organizational skills, discretion, attention to detail, and the ability to manage competing priorities; knowledge of employment standards, payroll, benefits, and HR software is an asset.

Skills

Communication
Interpersonal Skills
Employment Law Knowledge
HR Policy Knowledge
Problem Solving
Conflict Resolution
Organization
Time Management
Confidentiality
Ethical Judgment
HR Software Proficiency
Benefits Administration
Payroll Support
Recruitment
Employee Relations
Onboarding

Visa sponsorship

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Keywords

Human Resources
HR Operations
Employment Standards
Labour Legislation
Collective Agreements
Employee Records
HR Audits
HR Reporting
HR Metrics
Benefits Administration
Compensation Administration
Payroll
Onboarding
Offboarding
Employee Relations
Performance Management
Learning And Development
Compliance Training
Talent Acquisition
Full-Cycle Recruitment
Workforce Planning
Employee Engagement
Wellness Programs
Diversity And Inclusion
Organizational Change
HR Systems
Process Improvement

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