Tax & Water Coordinator

At the City of St. Catharines, you’ll find more than just a job - you’ll find a place that fits.

Here, your work means something - where you can see the impact, feel the pride, and know you’re a part of something bigger. You’ll be trusted to do your job, backed by people who care, and part of a team that shows up for each other. There’s flexibility when it counts, and a real understanding that life doesn’t stop when the workday starts. With pay you can count on, great benefits, and a pension that helps you plan ahead - you’ve got more than a job. You’ve got the space to grow, the balance you need, and a place that gets it.

It feels different - because it is.

It’s a place that works for you.

About the Role: Reporting to the Revenue and Collections Manager, the Tax & Water Coordinator coordinates specialized property tax and water revenue administration, including tax registration and tax sale processes, statutory timelines, complex account investigations, tenant agreements and water billing activities. The role analyzes legislation, account and ownership information; coordinates internal and external stakeholders; identifies compliance and revenue risks; and provides technical findings and recommendations to support management decisions and accurate, timely administration of municipal revenues. What You'll be Doing: Tax Registration and Tax Sale Administration

• Coordinate the administrative requirements associated with the registration of tax arrears certificates and municipal tax sale proceedings in accordance with the Municipal Act and applicable regulations, policies and procedures.
• Review eligible tax accounts and prepare supporting documentation required to initiate the tax registration process.
• Establish and maintain tax registration and tax sale files, tracking systems and supporting records.
• Monitor statutory timelines and key dates throughout the tax registration, redemption and tax sale processes to ensure required actions are completed within legislated timeframes.
• Prepare, coordinate and maintain statutory notices, correspondence and other documentation required throughout the tax registration and tax sale process.
• Coordinate with the City’s external tax sale service provider regarding registrations, notices, searches, statutory requirements, redemption periods and tax sale proceedings.
• Liaise with property owners, mortgagees, legal representatives, financial institutions, external service providers and other interested parties regarding administrative requirements associated with registered tax arrears.
• Review and verify payment activity, account information and supporting records for properties subject to tax registration; identify discrepancies, compliance risks and matters requiring management direction.
• Coordinate the administrative requirements associated with extension agreements, including preparation of supporting documentation, payment tracking and monitoring of agreement requirements.
• Coordinate redemption activities, including preparation and verification of account information and supporting documentation required to cancel tax arrears certificates.
• Coordinate administrative requirements associated with properties proceeding to tax sale, including preparation of tender documentation, advertising information, statutory notices and supporting records.
• Assist with the administration of tender openings and maintain required documentation relating to bids received.
• Coordinate post-tax sale administrative activities, including file closure, documentation, account updates and communication with applicable internal and external parties.
• Research and analyze property, ownership, lien, account and legislative information from multiple sources to support tax registration and tax sale proceedings; document findings and determine appropriate follow-up within established authority.
• Identify complex, unusual or legislatively sensitive tax sale matters and escalate to the Revenue and Collections Manager for review and direction.
• Analyze tax registration and tax sale activity, maintain statistics and status reports, identify emerging issues or process gaps, and recommend improvements to management. Water Administration
• Establish, maintain and update water billing account information in accordance with approved documentation and City procedures.
• Administer and coordinate all tenant-related water billing activities, including tenant agreements, account setup and maintenance, tenant changes, and commencement or discontinuation of service. Provide specialized technical support for property ownership changes and transfers, including investigating complex documentation, resolving account discrepancies and coordinating with Water Billing staff and other stakeholders as required.
• Analyze complex water account discrepancies or unusual billing activity using meter history, work orders, ownership and tenant records and billing data; determine appropriate corrective action within delegated authority and seek approval where required.
• Review and analyze complex water billing adjustments, cancellations, transfers and rebillings, determine appropriate corrective actions within established policies and delegated authority, and provide technical guidance to Water Billing staff to support accurate and consistent application of billing procedures.
• Coordinate meter reading follow-up and related account activities necessary to support accurate and timely water billing.
• Prepare work orders or requests for meter investigation, replacement, testing or other follow-up where required.
• Receive and respond to inquiries relating to water accounts, tenant agreements, meter readings, regular billings, billing adjustments and related matters.
• Act as a technical resource to Water Billing staff by providing guidance on complex account matters, assisting with the resolution of unusual billing situations, coordinating with internal departments and identifying recurring operational issues and opportunities for process improvements to strengthen accuracy, efficiency and service delivery. Property Tax and Revenue Administration
• Assist with property tax account research and administrative activities associated with taxation, billing and collections as required.
• Research and interpret property, account and legislative information, reconcile conflicting records, and identify compliance or revenue risks associated with assigned tax and revenue administration matters.
• Prepare correspondence and supporting documentation relating to assigned tax and revenue administration activities.
• Respond to internal and external inquiries regarding assigned property tax and water administration functions in a courteous, professional and tactful manner.
• Provide administrative support during regular property tax billing cycles and other significant Revenue Services activities as required.
• Develop and maintain procedures, statutory deadline trackers, records and reporting tools; identify recurring issues and recommend practical process or control improvements to support accuracy, operational continuity and legislative compliance.
• Provide back-up support to other Revenue Services functions as required.
• Perform other similar and related duties as assigned.
  
  

What's Required:

• Minimum 2-year college diploma in accounting, business administration or public administration.
• Completion of the Municipal Tax Administration Program (MTAP) through the Ontario Municipal Tax and Revenue Association (OMTRA).
• A minimum of two (2) years of current municipal experience related to property taxation, water billing, collections or revenue administration, with knowledge of the Municipal Act, Assessment Act and related regulations governing municipal taxation and tax sales.
• Proficiency in Microsoft Office 365, including Excel, with experience using municipal property tax, water billing, financial and work management systems (such as CentralSquare Taxes, Vailtech, PeopleSoft, AMANDA and City Works) considered an asset.
• Advanced knowledge of municipal taxation and water administration processes, including applicable provisions of the Municipal Act and related legislation.
• Strong verbal and written communication and customer service skills.
• Demonstrated ability to independently coordinate complex files, exercise sound judgment within delegated authority, prioritize competing statutory deadlines and identify matters requiring management or legal direction.
• Strong analytical, investigative, research and problem-solving skills, including the ability to interpret legislation and financial/account records, document findings, recommend improvements and communicate effectively with external service providers, legal representatives, property owners and internal stakeholders.
• Completion of Ministry of Labour Worker Health and Safety Awareness training.
• A demonstrated commitment to enhancing a safety culture.
  
  

Job Details

Job ID: 2026-217

Pay Rate: $67,194 - $75,494

Hours: 35 per week

Schedule: Monday to Friday, 8:30 AM to 4:30 PM

Location: St. Catharines, ON

Work Mode: In Person

Employee Group: CUPE Local 157

Position Type: Permanent, Full-time

Duration: Ongoing

Vacancy Status: This posting is for an existing vacancy

Application Deadline

Jobs with an application deadline will close at 11:59 PM on that date. Jobs listed as ‘open until filled’ may close at any time.

Other Requirements

Other Position Requirements include: Ability to travel between City work locations

Candidates selected for the position will be required to complete the Ministry of Labour’s Worker Health and Safety Awareness training and provide proof of the educational credentials listed on their resume and job application.

What's In It For You

Curious what it’s like to work for the City of St. Catharines? Watch the video and Hear from Our Team.

Here’s what you can expect when you join us:

• Great People: Be part of a team that supports you, celebrates your wins, and helps you succeed.
• Make Your Mark: Bring your ideas, drive meaningful change, and leave a lasting impact on our community.
• Learn & Grow: Access training and development funds to take your skills to the next level.
• Competitive Pay: Competitive pay from a certified Ontario Living Wage Employer.
• Secure Future: Join the OMERS pension plan with employer-matched contributions.
• Balance & Benefits: Flexible hybrid work options plus health, dental, and vision benefits for eligible positions.
  
  

Additional Information

Equal Opportunity Employer

The City of St. Catharines is committed to fostering an inclusive, accessible, and respectful work environment. We celebrate the uniqueness of every individual. Our community is enriched by people from diverse backgrounds and lived experiences - a value reflected in our 2023–2027 Strategic Plan.

Don’t Meet Every Requirement?

We encourage individuals from all backgrounds, experiences, and education levels to apply. While specific qualifications may be required for certain roles, we assess each applicant’s overall suitability. Please note that unionized roles are subject to collective agreement requirements.

Accommodation

We are an equal opportunity employer and provide accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources at hrreps@stcatharines.ca.

Application Process

To ensure transparency and fairness, all applications must be submitted online through our application portal. Please keep your contact information up to date and regularly check your spam and junk email folders, as important communications may be directed there.

Interviews and Assessments

Depending on the role, interviews may be conducted via video conferencing or in person. Various tests and/or assessments may be administered as part of the selection process.

Use of AI

The City of St. Catharines does not use artificial intelligence (AI) technology in any part of the recruitment process.