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Added 13 mins ago
C
Customer Success Manager, Public Sector & Defence
Cohere
Ottawa, ON
- $150,000 to $215,000 USD / year
- Full-time
We're seeking an exceptional Customer Success Manager with deep expertise in the Canadian public sector and defence landscape to lead our most strategic government accounts. This role…
Added 13 mins ago
O
Senior Technical Project Manager - Canada / Remote
OneReach.ai
Remote, Canada
- Full-time
- Remote
We're seeking a client-facing Technical Project Manager to drive successful delivery of complex automation projects and initiatives across technical, product, and customer teams. In this…
Added 13 mins ago
Sr. Consultant - Cloud Infrastructure Architect | Conseiller senior – Architecte d'infrastructure infonuagique, Public Sector | secteur public
Amazon
Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
…and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project…
Added 13 mins ago
WK
Sales Programs Manager, FCC Division
Wolters Kluwer
Toronto, ON · CAN - North York
- Full-time
The Sales Programs Manager will accelerate pipeline growth and seller productivity by designing, launching and scaling strategic sales programs. Operating at the intersection of sales…
Added 27 mins ago
T
Operations Analyst III
TD
Mississauga, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 28 mins ago
MT
Material Manager
Mirion Technologies
Cambridge, ON
- Full-time
The Material Manager is responsible for overseeing the planning, procurement, shipping, receiving, storage, inventory control, and timely availability of materials required for daily…
Added 28 mins ago
E
Senior Client Portfolio Manager (FX Dealer)
Ebury
Toronto, ON
- Full-time
We are looking for a Client Portfolio Manager in our Toronto Office, with proven dealing, trading and account management experience. The successful candidate will manage a significant…
Added 42 mins ago
H
Sr. Channel Sales Representative
Honeywell
Burnaby, BC
- Full-time
Reporting to the Fire and SAS Director of Sales, the Senior Regional Sales Manager will manage all aspects of engagements with existing and new customers for Honeywell Enterprise Fire…
Added 42 mins ago
Senior Technical Program Manager (18 Month Contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
The Senior Technical Program Manager (STPM) reports to the Director, Technical Program Management. The STPM owns end-to-end plan management and delivery execution for highly complex…
Added 57 mins ago
Senior Manager, Data & Analytics
Domtar Products
Montreal, QC
The location in Montreal, (Quebec, Canada), is seeking talent to fill the position of Senior Manager, Data & Analytics. This job is full-time permanent.
Added 57 mins ago
FH
Portfolio Manager
Fraser Health
Surrey, BC
- Full-time
The Portfolio Manager provides senior level advice and guidance to Fraser Health executives within an assigned portfolio of Informatics which may include the development and implementation…
Added 57 mins ago
Senior Financial Analyst
Livingston International
Toronto, ON
Reporting to the Manager, Duty Audit, the successful candidate in this position will drive the analytics and execution programs of the Duty Audit function. This role oversees the…
Added 58 mins ago
JA
Gestionnaire principal(e) de la qualité des projets/Senior Project Quality Manager
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Added 58 mins ago
DF
Senior Brand Manager, Canada
Designs for Health
Toronto, ON
- Full-time
The Senior Brand Manager, Canada will play a key role in developing and executing marketing initiatives that support brand growth, practitioner engagement, and digital commerce performance…
Added 1 hour ago
A
Senior Technical Account Manager
Airbyte
Remote, Canada
- $185,000 to $222,000 CAD / year
- Full-time
- Remote
As an Airbyte Senior Technical Account Manager, you will have a unique opportunity to elevate your career and make an immediate impact in the rapidly growing data infrastructure sector. In…
Added 1 hour ago
HA
Sr Manufacturing Associate
Honeywell Aerospace
Cambridge, ON
- Full-time
You will report directly to our Senior Quality Engineering Manager, and you’ll work out of our Cambridge, ON location on an On-site work schedule.
Added 1 hour ago
TH
Senior Manager, Finance
Teladoc Health
Toronto, ON · CAN - Toronto
- Full-time
The Senior Manager, Finance, is a hands-on strategic finance leader responsible for defining and supporting the broader Canadian Finance mandate, serving as a senior Finance partner within…
Added 1 hour ago
P
AML Analytics Manager
PwC
Toronto, ON
- Full-time
Lead the development, enhancement, tuning, and implementation of AML models and detection capabilities across Transaction Monitoring (TM), Name Screening (NS), and Customer Risk Rating…
Added 1 hour ago
PV
District Manager - AB South
Pet Valu
AB · HOME - Alberta
- Full-time
Reporting to the Manager Regional Corporate, the District Manager is responsible for all activities and sales results in the district located in the Calgary/Red Deer and surrounding area as…
Added 1 hour ago
T
Senior Personal Banker Trainee - Home Borrowing
TD
Brampton, ON
- Full-time
…that best suit customers' financial needs? Then join us as a Senior Personal Banker – Home Borrowing Trainee and demonstrate your subject matter expertise in providing sound financial…
Added 1 hour ago
T
Senior Bus Mgmt Analyst
TD
Toronto, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 1 hour ago
B
Product Manager, Savings - Everyday Banking Products
BMO
Toronto, ON · BMOPLACE
- Full-time
The Product Manager, Savings is part of the Day-to-Day Banking Products team within Canadian Personal Banking and reports to the Senior Manager, Savings. This role helps enable the…
Added 1 hour ago
B
Senior Analyst, Campaign Delivery
BMO
Toronto, ON · BMOPLACE
- Full-time
Working knowledge of customer relationship management, campaign design and development
Added 1 hour ago
P
Senior Data Developer
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
You will design and deploy scalable data pipelines and real-time streaming architectures that directly support our customer-facing applications and machine learning models. You will act as…
Added 1 hour ago
Senior Manager Development, Treasury Technology
Scotiabank
Toronto, ON
The Senior Manager, Treasury Technology Delivery & Platforms is responsible for leading the technology strategy, delivery, and operational support of the Treasury Technology portfolio. This…

Closed listing

City of Thunder Bay

IT Client Services - Help Desk Analyst (Full-Time)

UNAVAILABLE, Thunder Bay, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Oct 1, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Archived listing. The details below describe a past opening.

POSITION SUMMARY: Under the general supervision of the Manager - IT Client Services and the technical guidance of Help Desk Analyst II, provides client support relating to Corporate information systems. Key responsibilities include ownership of client queries regarding Corporate-supported software and computing platforms, continual professional and courteous communication, Corporate backups, standard software installations, asset management, and end-user IT training.

MAJOR RESPONSIBILITIES:

Provides client support, resolving Tier 1 Support Calls and refers Support Calls to Tier 1 IT Client Services – Business & Enterprise Applications Analyst or IT Client Services – Network, Technology & Cloud Services Analyst as needed; collaborates with CIT business partners to ensure all outstanding client Support Calls have been resolved and communicated back to the client.
Under the technical guidance of the Help Desk Analyst II, ensures consistent troubleshooting approaches and service delivery adhere to division service standards,
Researches client queries using a variety of manuals and resources; works with other support analysts, CIT staff, and affiliated consulting organizations to answer client queries.
Ensures timely and ongoing communication with clients, establishing customer service excellence.
Documents each Support Call and Resolution in the Call Management System; builds knowledge base and follows up on Support Calls that are moved to Tier 2.
Monitors, performs, and maintains backup media processes and logging for network servers located City-wide; ensures the integrity of Corporate data; performs file and folder restores as requested by clients.
Provide on-site IT support as required.
Provisions, troubleshoots and removes access for mobile devices.
Assists IT Client Services – Business & Enterprise Applications Analyst with software installs.
Assists IT Client Services – Network, Technology & Cloud Services Analyst with user access.
Maintains Computer Asset Management System.
Participates in the development and updating of manuals, documentation, and prepares reports.
Prepares and updates software training materials and delivers basic end-user training; supports coordination of third-party training as required.
Maintains awareness of new and emerging technologies relevant to corporate systems and end-user support.
Performs such other related duties as may be assigned.

QUALIFICATIONS:

Education/Experience:

Degree or diploma in computer science, software engineering, or information systems; or
Equivalent combination of education and experience.

Skills/Abilities:

Knowledge of desktop software, business applications, and operating systems
Superior ability to communicate effectively and concisely, both orally and in writing, in a user-friendly manner
Ability to identify, understand and meet/exceed the requirements of internal/external customers
Superior ability to establish and maintain effective working relations with clients, co-workers, and business partners
Must be a self-starter with excellent interpersonal skills
Proven problem solving, analytical, and time managements skills
Ability to prioritize and execute tasks in a high pressure environment while following established processes and incorporating guidance from senior team members

Assets:

Experience working in a help desk environment
An understanding of the operations and services of the Corporation would be an asset
Knowledge of the functions of City departments, outside boards, and local community groups

CONDITIONS OF EMPLOYMENT:

Shift work is required
Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)
Must sign and abide by Employee Confidentiality Statement
May be required to travel to various work locations and provide own transportation

General Information:

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.

ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

Photos
Any certificates that have photo identification
Driver’s licences
Police records checks

Note: The above documentation will be requested by the Human Resources Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.

ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.

PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866

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About employer

More about this job

Responsibilities

The Help Desk Analyst provides Tier 1 technical support, resolves client queries regarding software and computing platforms, and maintains corporate data backups. They also perform asset management, deliver end-user training, and document all support interactions within the call management system.

Requirements

Candidates must possess a degree or diploma in computer science, software engineering, or information systems, or an equivalent combination of education and experience. Strong communication, problem-solving, and interpersonal skills are required to effectively support internal and external customers in a high-pressure environment.

Skills

Help desk support
Troubleshooting
Technical support
Asset management
Software installation
Client communication
Data backup
End-user training
Problem solving
Analytical skills
Time management
Interpersonal skills
Mobile device management
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
IT Client Services
Tier 1 Support
Asset Management
Software Installation
Data Backup
Troubleshooting
Technical Support
Computer Science
Software Engineering
Information Systems
Mobile Device Management
Call Management System
End-user Training
Corporate Information Systems
Network Servers
Documentation
Time Management
Interpersonal Skills
Analytical Skills

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