Supervisor - Quality, Education & Business Services (Temporary Full-Time)

POSITION SUMMARY:      Under the general supervision of the Administrator and in collaboration with interdisciplinary teams, assesses, plans, designs, implements, delivers, and evaluates educational and quality improvement programs in accordance with governing legislation and the identified learning needs of Pioneer Ridge staff and students. The role oversees the Student Placement Program including recruitment, placement coordination, onboarding, orientation, and supervision. The Supervisor also manages the daily operations for clerical and administrative functions within the business services office, including divisional scheduling; timekeeping and payroll functions; resident admission, discharge and trust activities; revenue collection; procurement processes; and general reception & clerical services.

DIVISIONAL RESPONSIBILITIES:

• Participates as a member of the Pioneer Ridge Management Team by providing input into Division organizational and operational reviews, budget issues, technical matters, and major issues management. Also participates by providing input into the identification and development of policies, strategic initiatives, projects, and priorities.
• Leads and participates in the development, implementation, monitoring, and evaluation of interdisciplinary team quality improvement initiatives including Pioneer Ridge’s strategic plan, mandatory annual quality improvement plans and the Accreditation process.
• Maintains, and revises Pioneer Ridge Procedural Manual as required taking legislative requirements, best practices and Equity, Diversity, Inclusion and Anti-Racism recommendations into consideration. Ensures annual reviews are completed by the appropriate departmental Supervisor.

SECTIONAL RESPONSIBILITIES:

• Collaborates with supervisors, interdisciplinary teams, and committees in the development of Pioneer Ridge’s educational plan, ensuring that, at minimum, the plan addresses and complies with legislated and regulatory requirements.
• Assesses the educational and learning needs of the Pioneer Ridge staff; plans, schedules, implements, participates in delivery, and evaluates educational programs to ensure that quality of care / service levels are achieved.
• Oversees and participates where necessary in the delivery of mandatory, voluntary, and identified educational programs (including orientation requirements) to all Pioneer Ridge Staff and students.
• Ensures that training providers and course materials meet legislative requirements and, collaborates in the design and development of training manuals including orientation, education, and career development ensuring compliance with regulatory requirements, best practices and Equity, Diversity, Inclusion and Anti-Racism recommendations.
• Supervises and oversees the Student Placement Program, including the scheduling, coordination and orientation and training of students.
• Coordinates internal and external education and training sessions, including the registration of staff, travel and accommodations (when required), booking of space, preparing materials, and arranging catering.
• Reviews, customizes and assigns orientation and annual mandatory education requirements, monitors completion and ensures accurate tracking and reporting via the Learning Management System, and maintains in-service, education, and evaluation records for any in-person educational sessions
• Manages the day-to-day operations of the business office; identifies work priorities and ensures assigned tasks are completed within established timelines.
• Supervises departmental staff including staff development, performance management/review, coaching/mentoring, health and safety, and discipline and termination decisions.
• Assesses departmental staffing needs, makes recommendations on complement amendments and organizational structure, participates in recruitment processes, and makes effective hiring decisions.
• Accountable for resident admission and discharge processes, resident invoicing and general revenue system, resident trust services, division scheduling, timekeeping and payroll administration, and procurement and accounts payable.
• Oversees reception, customer service and various administrative support services.
• Prepares financial and statistical reports for the Corporation, the Ministries of Health or Long-Term Care and other bodies as required.
• Ensures effective communication and working relationships with the Finance department, the Administrator and Department Supervisors, Residents, Families & Caregivers, auditors, other City departments, the community and other government agencies,
• Delivers or coordinates effective presentations, for internal staff, outside agencies or other stakeholders as required.
• Leads and participates in the development, implementation, monitoring, and evaluation of interdisciplinary team quality improvement initiatives including Pioneer Ridge’s strategic plan, mandatory annual quality improvement plans and the Accreditation process.
• Strengthens and supports a culture of physical and psychological safety while facilitating the integration of appropriate strategies into educational programming opportunities.
• Maintains an up-to-date knowledge and awareness of legislation, best practices and emerging trends, developments and issues within the specialty of Long Term Care education.
• Liaises with community partners to foster partnerships that support learning opportunities for Pioneer Ridge staff.
• Ensures participation in outreach initiatives such as career fairs, student on-boarding, strategic relations/partnerships with community organizations, special interest groups with respect to outreach programs, joint training ventures and other initiatives.
• Provides in-house IT support, troubleshooting and resolving issues where possible or liaising with the Support Desk as needed to resolve larger issues.
• System Administrator for the electronic health record software, timekeeping, and scheduling software, troubleshooting issues, implementing configuration changes, coordinating upgrades/education, and scheduling training for staff.
• Performs other related duties as may be assigned.

QUALIFICATIONS:

Education/Experience:

• Degree in health care, education, business administration or a related discipline and three years’ experience in the application of adult learning strategies; or
• Diploma in health care, education, business administration or a related discipline and five years’ experience in the application of adult learning strategies
• Knowledge of educational principles and practices, including instructional techniques and evaluation practices
• Knowledge of the Acts and Regulations governing the operation of a long-term care facility and its programs
• Previous supervisory experience, preferably in a unionized environment

Skills/Abilities:

• Superior facilitation skills with the ability to plan, develop, and deliver presentations to a variety of audiences using oral, written, and electronic communication
• Ability to communicate effectively and concisely, both orally and in writing including strong report writing skills
• Ability to establish and maintain effective working relations with superiors, co-workers, and community partners
• Ability to work with a diverse population and to identify, understand, and meet/exceed internal and external customer service requirements
• Ability to exercise independent judgement when dealing with confidential or sensitive issues
• Superior analytical, research, organizational, project management, and problem-solving skills
• Demonstrates strong leadership skills and innovative, proactive, goal-oriented approaches to education to guide, instruct, and motivate staff and life-long learning
• Must be at an intermediate skill level in word processing and spreadsheet software
• Must be competent within the meaning of the Occupational Health and Safety Act

Assets:

• Experience within in a long-term care home environment
• Experience with learning management system, health records, scheduling, attendance management, and payroll software

CONDITIONS OF EMPLOYMENT:

• Prior to commencing employment, will be required to review and attest/affirm to all Pioneer Ridge Staff Immunization Policies
• Must provide proof of full COVID-19 vaccination at point of conditional offer
• Must undergo a successful Police Vulnerable Sector Check (PVSC)
• Must have successfully undergone a "two step" tuberculosis skin test within the 12 months prior to employment
• Must be able to work flexible hours
• May be required to travel to various work locations and provide own transportation
• Prior to commencing employment, must undergo a successful Offence & Professional Misconduct Declaration Process
• Must successfully complete all mandatory training as required by the Corporation on an annual basis

Leadership Competencies:

Competency	Proficiency Level	Proficiency Level Definition
Strategic Approach	2	Is forward thinking and contributes to the Corporation’s vision, mission, principles, values, and strategic direction
Political Acumen	3	Understands and uses formal and informal structures/networks
Innovation & Continuous Improvement	2	Advocates the need for change and takes calculated risks to make improvements
Inspiring, Motivating & Developing	2	Creates a corporate culture that inspires, motivates, and influences individuals and teams
Decision Making	3	Makes decisions in situations based on established processes/procedures
Collaboration & Partnerships	3	Develops and maintains positive internal and external relationships
Inclusion & Respect	2	Creates and maintains a respectful and inclusive work environment
Communication	2	Communicates complex messages and adjusts communication delivery as required
Business Acumen	2	Leads business systems and processes
Planning, Coordination & Execution	2	Develops plans, monitors, and ensures work goals are achieved
Legislative & Procedural Compliance	2	Makes positional decisions that align with the Corporation’s legislative requirements, policies, procedures, and practices

General Information:

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.

ONTARIO HUMAN RIGHTS CODE:  It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression.  Therefore, a resume submitted to the City must not include references to any of the above characteristics.  Do not include: 

• Photos
• Any certificates that have photo identification
• Driver’s licences
• Police records checks

Note: The above documentation will be requested by the Human Resources Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.

ACCOMMODATION:  Reasonable accommodations are available upon request for all parts of the recruitment process.

PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866

The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

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