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Added 10 mins ago
VP
Spécialiste des ventes et de la formation – MD Formula | MD Formula Sales & Education Specialist
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Westmount, QC
- Full-time
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BC
Project Director, Mission Critical
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- Full-time
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Senior HSEQ Advisor
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Added 55 mins ago
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- Full-time
As a Mandatory Corporate Actions Specialist under Canadian Wealth Management Operations, you will be responsible to perform daily oversight activities for complex, exception-based processes…
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The Bilingual Marketing Specialist supports all marketing and communications activities across the organization, managing project intake, prioritization, and workflow to ensure timely…
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Behaviour specialist
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Spécialiste de la paie et des avantages sociaux
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- Full-time
Our client, a globally recognized industry leader, is seeking a Payroll & Benefits Specialist to support its Canadian operations across Quebec and Ontario.
Added 3 hours ago
SAP Service Management Consultant
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Grâce à ces responsabilités, vous participerez à l’amélioration de la fiabilité, de la cohérence et de la performance continue des produits, des processus et des opérations.
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Airline Support Specialist - Brampton, Canada
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- $25 CAD / hour
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally…
Added 4 hours ago
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Senior Financial Analyst
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Calgary, AB · Winnipeg, MB · Toronto, ON · AB - PC Calgary
- Full-time
Analyze revenue streams and operating drivers, including new business, terminations, client activity, and other factors affecting in-year and year-over-year performance.
Added 4 hours ago
AP
Airline Support Specialist - Brampton, Canada
Accommodations Plus International
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- Full-time
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally…
Added 4 hours ago
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SAP Senior Functional Specialist FICO/PS
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Added 5 hours ago
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Build and sustain effective working relationships with internal and external stakeholders to support service delivery and client satisfaction

Closed listing

City of Toronto

APPLICATION & TECH SUPP SPEC 1

Toronto, ON, Canada

Job ID: 63673 Job Category: Information & Technology Division & Section: Toronto Water, Technology & Customer Experience Work Location: 60 Tiffield Road Job Type & Duration: Full-Time, Temporary Vacancy (21 months) Hourly Rate: $49.66 - $54.43 Shift Information: Monday to Friday, 35 hours per week Affiliation: L79 Full-time Number of Positions Open: 2 Posting Period: 24-Sep-2026 to 08-Oct-2026

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Job ID: 63673 Job Category: Information & Technology Division & Section: Toronto Water, Technology & Customer Experience Work Location: 60 Tiffield Road Job Type & Duration: Full-Time, Temporary Vacancy (21 months) Hourly Rate: $49.66 - $54.43 Shift Information: Monday to Friday, 35 hours per week Affiliation: L79 Full-time Number of Positions Open: 2 Posting Period: 24-Sep-2026 to 08-Oct-2026
Closing date: Oct 9, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Sep 22, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job ID: 63673
Job Category: Information & Technology
Division & Section: Toronto Water, Technology & Customer Experience
Work Location: 60 Tiffield Road
Job Type & Duration: Full-Time, Temporary Vacancy (21 months)
Hourly Rate: $49.66 - $54.43
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 2
Posting Period: 24-Sep-2026 to 08-Oct-2026

Major Responsibilities:

Summary

The Application & Technical Support Specialist 1 provides advanced technical support, infrastructure services, and front-line troubleshooting to enable Toronto Water staff to deliver essential services effectively and reliably.

Technical Support & Troubleshooting
- Frequently travel to off-site Toronto Water locations, including treatment plants, yards and administrative offices, to provide advanced technical support for audio-visual room configuration, field devices, desktops, laptops, mobile devices, printers, and line-of-business applications.
- Deliver exceptional customer service, ensuring timely resolution while adhering to established service standards.
- Plan and execute hardware/software deployment, configuration, upgrades, and lifecycle maintenance.
- Document and track support cases, ensuring accuracy, proper escalation and compliance with SLAs.
- Leads team in identification and resolution of issues and problems.

Infrastructure & Security Operations
- Configure and maintain server, network and endpoint infrastructure.
- Participate in information security investigations, threat analysis, mitigation activities and incident response.
- Manage data security, access control, authentication mechanisms and Active Directory administration.

Collaboration & Continuous Improvement
- Liaise with internal and external stakeholders to resolve issues, recommend preventative solutions, and support continuous improvement initiatives.
- Develop technical documentation, training materials and user guidelines.
- Prepare executive-level reports summarizing findings, metrics or recommendations.
- Participate in the evaluation of technologies, tools, and processes, providing recommendations for service enhancements.
- Perform capacity planning, maintaining assets inventory and tracking software lifecycle information
- Provide training to clients in use of technology.

Key Qualifications:
Your application must describe your qualifications as they relate to:

Considerable experience delivering end-user technical support in a large enterprise environment, including asset management, hardware deployment, authentication services, file/print services and remote access.
Strong, hands-on experience supporting enterprise meeting rooms, including diagnosing and resolving audio, video, and screen-sharing issues, as well as supporting in-the-moment meeting escalations.
Considerable experience maintaining desktop and mobile computing hardware, client/server operating systems, plus four (4) or more of the following:

Unified Endpoint Management tools
Cloud and on-prem platforms and technologies
Mobile Device Management tools
Application Delivery Platforms
Directory Services & DNS
Privileged access & secure remote support
Scripting languages
Audio visual and digital signage systems
Field Devices Management tools
Printer Management tools
Assets Management tools
Software Lifecycle Management tools

Considerable experience configuring, administering and maintaining permissions, security and user rights in an Active Directory domain environment.

Must have ITIL certification, CompTIA A+ plus one or more additional recognized certifications (e.g. Microsoft Certification, Microsoft Modern Desktop Administrator Associate, CompTIA Security+).

Support ticketing system as required

PowerShell or scripting experience for basic automation

Valid Ontario Class G driver's license and access to a motor vehicle for business travel within the GTA.

Post-secondary education in Computer Science, Business/Information Technology or an equivalent combination of education and related experience.

Ability to lift/move equipment/boxes up to 40lbs.

You must also have:

Knowledge of current/emerging computing, communication, cloud and datacenter technologies.
Ability to work under time constraints and meet deadlines.
Ability to work independently or cooperatively within a team.
Ability to work on several projects concurrently.
Good analytical and organizational skills.
Good verbal and written communication skills.
Detail oriented with demonstrated problem solving abilities.
Excellent interpersonal, listening, verbal and written communication skills, with the ability to convey information to both technical and non-technical audiences.
Strong customer service focus, teamwork orientation and collaboration skills.
Demonstrated analytical thinking, sound judgment, and effective problem‑solving in complex technical environments.
Ability to organize, prioritize, and manage multiple tasks to meet operational deadlines.
Ability to develop procurement documentation and formal requests for technology services/equipment.
Ability to build and maintain stakeholder relationships across diverse teams.
Commitment to promoting equity, diversity, inclusion and respectful workplaces.
Availability for after-hours emergency support and scheduled standby rotation.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

About employer

More about this job

Responsibilities

The specialist provides advanced technical support, infrastructure services, and front-line troubleshooting for Toronto Water staff across various locations. They are responsible for hardware/software deployment, security operations, and maintaining data access controls while ensuring high-quality customer service.

Requirements

Candidates must have considerable experience in enterprise technical support, including hardware/software maintenance and Active Directory administration. A post-secondary education in IT or Computer Science, along with ITIL and CompTIA A+ certifications, is required.

Skills

Technical support
Troubleshooting
Hardware deployment
Active Directory
Infrastructure maintenance
Security operations
Audio-visual configuration
Mobile device management
Customer service
ITIL
CompTIA A+
PowerShell
Asset management
Network administration
Incident response
Capacity planning

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Technical Support
Active Directory
ITIL
CompTIA A+
PowerShell
Infrastructure
Hardware Deployment
Asset Management
Security Operations
Audio-Visual
Mobile Device Management
DNS
Cloud Platforms
Incident Response
Capacity Planning
Desktop Support
Enterprise Environment
Data Security
Authentication Services
Scripting
Field Devices
Printer Management
Software Lifecycle
Toronto Water
Government
Customer Service
Troubleshooting
Network Infrastructure
Endpoint Management

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