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Added 3 mins ago
Senior Director, Clinical Operations
Sitero LLC
Mississauga, ON
Full-time
Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus…
Added 16 mins ago
Intern Business Development & Account Executive
DV8 Communication
Richmond Hill, ON
Full-time
You’ll also contribute to pitches, strategy, client relationships and campaign thinking, working closely with our creative, media and digital teams to turn opportunities into strong agency…
Added 16 mins ago
Senior Director Clinical Operations
Sitero
Mississauga, ON
Full-time
Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus…
Added 16 mins ago
Director of Operations
Blue Shock Executive Search
Gatineau, QC
$110,000 to $140,000 CAD / year
Full-time
Blue Shock Executive Search, established in 2003, excels in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we…
Added 17 mins ago
Senior Product Manager, Commercial Lending Decisioning & Insights (English/Spanish)
Scotiabank
Toronto, ON
…decision-making and accountability by supporting cross-functional executive and senior management forums to align opportunities, challenges and required actions. Report on the progress of…
Added 33 mins ago
Canada Leader, Specialist Solution Architects | Chef du Canada, Architectes de solutions spécialisés
Amazon
Vancouver, BC · Toronto, ON · Montreal, QC
Le chef des spécialistes au Canada dirige une équipe d'architectes de solutions spécialisés possédant une expertise approfondie dans l'ensemble des produits et services AWS. Cette équipe…
Added 33 mins ago
Chef Manager (Campus Residence Dining - evenings & weekends)
Dexterra
Mississauga, ON
$60,000 to $70,000 CAD / year
Full-time
Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver…
Added 47 mins ago
Senior Account Manager (Enterprise Business Solutions)
Decisive Farming by TELUS Agriculture
Toronto, ON
Contract
Consultative approach and executive presence – you ask strategic questions before presenting solutions, listen to clients' business challenges, and command respect in boardrooms with…
Added 1 hour ago
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
Full-time
…applications with a major impact on the organization. You analyze client and partner requirements and you recommend team-specific technological or software solutions. You plan, prioritize…
Added 1 hour ago
Business Development Executive - Sales (Bilingual)
DATA Communications Management Corp
Montreal, QC
Full-time
As a Business Development Executive, you will be responsible for new client acquisition in the Quebec market from prospecting and qualification through to responding to RFPs, negotiating,…
Added 1 hour ago
Director - YourHealthNS
Nova Scotia Health Authority
NS · Nova Scotia, Canada
Full-time
…its integration with digital health services, while ensuring solutions align with client and patient needs, organizational goals, fiscal responsibilities, and government priorities. The…
Added 1 hour ago
Temporary Custodian/Janitor
Archway Marketing Services
ON · Mississauga, ON
Full-time
…recognized for delivering quality, speed, and cost-effective talent solutions across every level of the workforce. Through its global talent acquisition practice, HRforGrowth applies world…
Added 1 hour ago
Director - YourHealthNS
Nova Scotia Health and IWK Health
Bedford, NS
…its integration with digital health services, while ensuring solutions align with client and patient needs, organizational goals, fiscal responsibilities, and government priorities. The…
Added 1 hour ago
Account Executive (Technology Solutions)
Affinity
Vancouver, BC
Full-time
On behalf of our client, a Vancouver-based digital consultancy specializing in custom software development, product strategy, design, and digital transformation, we are seeking an Account…
Added 1 hour ago
Services and Solutions Sales Executive/Spécialiste de la vente de services et solutions (SSE) (Edmonton)
Konica Minolta Business Solutions Canada
AB · Edmonton, AB
Full-time
The Services and Solutions Sales Executive (SSE) is the local branch subject matter expert relative to the Solutions, and Professional Service strategies of the Konica Minolta Business…
Added 1 hour ago
Senior Director, Corporate compensation and programs delivery
WSP in Canada
Toronto, ON
Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions. We are pathfinders and impact makers.
Added 1 hour ago
Account Executive
Aptum
Canada
Full-time
The technology and software market landscape to identify opportunities and tailor solutions to client needs.
Added 1 hour ago
Major Account Manager
Arista Networks
Toronto, ON
Full-time
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of…
Added 1 hour ago
Manager, Value Creation, Strategy
Pwc Canada
Montreal, QC
Full-time
…maximize shareholder value, while offering support and practical solutions to achieve these objectives. We combine strategic insight, rigorous analysis and in-depth industry expertise with…
Added 1 hour ago
Director, Experience
THE·TEAM
Toronto, ON
Full-time
Ability to develop and build trusted client relationships, proactively identifying organic growth opportunities and business solutions.
Added 1 hour ago
Senior Program Manager
DNAstack
Toronto, ON
Full-time
…dependencies, and ensure smooth execution. You’ll also engage with executive leadership - both internally and within client organizations - to facilitate discussions, understand needs and…
Added 1 hour ago
VICE-PRESIDENT, ENTERPRISE ONBOARDING & OPERATIONS OPTIMIZATION
Green Shield Canada
Toronto, ON · Windsor, ON
and protects the client and member experience from day one.
Added 2 hours ago
Commercial Contract Lead
Roche
Laval, QC · Quebec, QC · Canada DIA Field-Quebec
Full-time
…la passion, où vos contributions façonnent directement des solutions qui transforment les soins aux patients partout au…
Added 2 hours ago
Account Executive, Aon Global Client Network
Aon Corporation
Montreal, QC
Full-time
Do you thrive on building trusted client relationships and driving complex insurance solutions? Are you energized by managing global accounts while delivering real, measurable value? Join…
Added 2 hours ago
Account Executive
Publicis Groupe Holdings B.V
Toronto, ON
Full-time
Reporting to the Managing Director on our packaged goods, retail and technology clients, the Account Executive’s primary responsibility will be to manage and support day-to-day account…

City of Toronto

APPLICATION & TECH SUPP SPEC 1

Toronto, ON, Canada

Pay: Job ID: 63673 Job Category: Information & Technology Division & Section: Toronto Water, Technology & Customer Experience Work Location: 60 Tiffield Road Job Type & Duration: Full-Time, Temporary Vacancy (21 months) Hourly Rate: $49.66 - $54.43 Shift Information: Monday to Friday, 35 hours per week Affiliation: L79 Full-time Number of Positions Open: 2 Posting Period: 24-Sep-2026 to 08-Oct-2026
Apply by: Oct 9, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job ID: 63673
Job Category: Information & Technology
Division & Section: Toronto Water, Technology & Customer Experience
Work Location: 60 Tiffield Road
Job Type & Duration: Full-Time, Temporary Vacancy (21 months)
Hourly Rate: $49.66 - $54.43
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 2
Posting Period: 24-Sep-2026 to 08-Oct-2026

Major Responsibilities:

Summary

The Application & Technical Support Specialist 1 provides advanced technical support, infrastructure services, and front-line troubleshooting to enable Toronto Water staff to deliver essential services effectively and reliably.

Technical Support & Troubleshooting
- Frequently travel to off-site Toronto Water locations, including treatment plants, yards and administrative offices, to provide advanced technical support for audio-visual room configuration, field devices, desktops, laptops, mobile devices, printers, and line-of-business applications.
- Deliver exceptional customer service, ensuring timely resolution while adhering to established service standards.
- Plan and execute hardware/software deployment, configuration, upgrades, and lifecycle maintenance.
- Document and track support cases, ensuring accuracy, proper escalation and compliance with SLAs.
- Leads team in identification and resolution of issues and problems.

Infrastructure & Security Operations
- Configure and maintain server, network and endpoint infrastructure.
- Participate in information security investigations, threat analysis, mitigation activities and incident response.
- Manage data security, access control, authentication mechanisms and Active Directory administration.

Collaboration & Continuous Improvement
- Liaise with internal and external stakeholders to resolve issues, recommend preventative solutions, and support continuous improvement initiatives.
- Develop technical documentation, training materials and user guidelines.
- Prepare executive-level reports summarizing findings, metrics or recommendations.
- Participate in the evaluation of technologies, tools, and processes, providing recommendations for service enhancements.
- Perform capacity planning, maintaining assets inventory and tracking software lifecycle information
- Provide training to clients in use of technology.

Key Qualifications:
Your application must describe your qualifications as they relate to:

Considerable experience delivering end-user technical support in a large enterprise environment, including asset management, hardware deployment, authentication services, file/print services and remote access.
Strong, hands-on experience supporting enterprise meeting rooms, including diagnosing and resolving audio, video, and screen-sharing issues, as well as supporting in-the-moment meeting escalations.
Considerable experience maintaining desktop and mobile computing hardware, client/server operating systems, plus four (4) or more of the following:

Unified Endpoint Management tools
Cloud and on-prem platforms and technologies
Mobile Device Management tools
Application Delivery Platforms
Directory Services & DNS
Privileged access & secure remote support
Scripting languages
Audio visual and digital signage systems
Field Devices Management tools
Printer Management tools
Assets Management tools
Software Lifecycle Management tools

Considerable experience configuring, administering and maintaining permissions, security and user rights in an Active Directory domain environment.

Must have ITIL certification, CompTIA A+ plus one or more additional recognized certifications (e.g. Microsoft Certification, Microsoft Modern Desktop Administrator Associate, CompTIA Security+).

Support ticketing system as required

PowerShell or scripting experience for basic automation

Valid Ontario Class G driver's license and access to a motor vehicle for business travel within the GTA.

Post-secondary education in Computer Science, Business/Information Technology or an equivalent combination of education and related experience.

Ability to lift/move equipment/boxes up to 40lbs.

You must also have:

Knowledge of current/emerging computing, communication, cloud and datacenter technologies.
Ability to work under time constraints and meet deadlines.
Ability to work independently or cooperatively within a team.
Ability to work on several projects concurrently.
Good analytical and organizational skills.
Good verbal and written communication skills.
Detail oriented with demonstrated problem solving abilities.
Excellent interpersonal, listening, verbal and written communication skills, with the ability to convey information to both technical and non-technical audiences.
Strong customer service focus, teamwork orientation and collaboration skills.
Demonstrated analytical thinking, sound judgment, and effective problem‑solving in complex technical environments.
Ability to organize, prioritize, and manage multiple tasks to meet operational deadlines.
Ability to develop procurement documentation and formal requests for technology services/equipment.
Ability to build and maintain stakeholder relationships across diverse teams.
Commitment to promoting equity, diversity, inclusion and respectful workplaces.
Availability for after-hours emergency support and scheduled standby rotation.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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More about this job

Responsibilities

The specialist provides advanced technical support, infrastructure services, and front-line troubleshooting for Toronto Water staff across various locations. They are responsible for hardware/software deployment, security operations, and maintaining data access controls while ensuring high-quality customer service.

Requirements

Candidates must have considerable experience in enterprise technical support, including hardware/software maintenance and Active Directory administration. A post-secondary education in IT or Computer Science, along with ITIL and CompTIA A+ certifications, is required.

Skills

Technical support
Troubleshooting
Hardware deployment
Active Directory
Infrastructure maintenance
Security operations
Audio-visual configuration
Mobile device management
Customer service
ITIL
CompTIA A+
PowerShell
Asset management
Network administration
Incident response
Capacity planning

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Technical Support
Active Directory
ITIL
CompTIA A+
PowerShell
Infrastructure
Hardware Deployment
Asset Management
Security Operations
Audio-Visual
Mobile Device Management
DNS
Cloud Platforms
Incident Response
Capacity Planning
Desktop Support
Enterprise Environment
Data Security
Authentication Services
Scripting
Field Devices
Printer Management
Software Lifecycle
Toronto Water
Government
Customer Service
Troubleshooting
Network Infrastructure
Endpoint Management

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