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City of Toronto

CLINIC SUPERVISOR

Toronto, ON, M5V 3C6, Canada

Pay: Salary Range: $89,337-$132,880 Annually
Apply by: Sep 29, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Sep 21, 2026

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Original job description

Job ID: 67221
Job Category: Health Services
Division & Section: Public Health, Clinical Services
Work Location: 117 The Esplanade
Job Type & Duration: Full-time, Temporary Vacancy, 18 months
Salary Range: $89,337-$132,880 Annually
Shift Information: Monday-Sunday, 35 hours per week, 7 hours per day: Must be available to work varied shifts (days, afternoons, and evening shifts) including Saturdays, Sundays, and holidays
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 21-Sept- 2026 to 28-Sept-2026

Reporting to the Public Health Clinic Manager, the Public Health Clinic Supervisor will be responsible for managing the delivery and operations of clinical programs and services offered by Toronto Public Health. This will include program planning and development, implementation, operations, evaluation, and continuous improvement.

Major Responsibilities:

Implements detailed plans and recommends policies/procedures regarding program specific requirements
Supervises, motivates and trains assigned employees, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others
Supervises the day-to-day operation of all assigned employees including the scheduling, assigning, and reviewing of work
Provides input into assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations
Ensures the effective administration of collective agreements and seeks advice from Corporate Employee Relations when providing guidance on collective agreement matters and employee related issues. May be required to participate in dispute resolution, the grievance procedure and arbitration
Counsels, and directs employees regarding the management of complex, high-risk cases, and program delivery issues
Authorizes and coordinates vacation and overtime requests
Monitors and evaluates employee performance, approves salary increments, conducts investigation and consults with business partners on disputes, grievances, and recommends disciplinary action when necessary. Attends, as necessary, meetings relating to accommodations and return to work. Assists in the planning, implementation and evaluation of program policies and procedures
Provides ongoing consultation, direction, and guidance to employees regarding policies, procedures, and technical knowledge
Uses computer databases designed to gather statistical information. Ensures that data entry is accurate for statistical analysis and interpretation
Participates in research projects through planning, implementation, coordination of employees and evaluation
Ensures client confidentiality by observing employee/client interactions and taking corrective action as required
Improves operating performance by supporting employees, helping them solve problems and assisting in dealing with upset and irate clients
Assists in the coordination and oversight of student placements
Assists in ensuring the application of quality control in program matters including acceptable standards of infection control, inventory control and maintenance of equipment
Represents the program on divisional and departmental projects, programs and committees as assigned by the manager
Ensures the maintenance of employee/office compliance with all corporate and provincial legislation, such as the Ontario Human Rights Code, Ontario Public Health Standards, workplace harassment, and confidentiality, Occupational Health and Safety Act, Professional Standards of Practice
Liaises with outside agencies/government services to provide coordinated case management and service delivery for various clients such as those in shelters and receiving outreach
Implements and monitors information systems to track program deliverables and employees/time activities to enhance program and fiscal accountability
Works with the Public Health Clinic Manager to develop, draft and implement appropriate service level standards and performance metrics for continuous program improvement, and manages performance and activities to meet or exceed targets
Ensures program service delivery goals are set in collaboration with senior management are met through completing client/program needs assessment, identifying performance/program objective and establishing service evaluations
Ensures eligibility requirements are met for referral to internal/external resources against appropriate legislation and department policies/practices
Ensures assessments, relevant referrals and information sharing of in-house and external partners support the case plan for clients
Responds to enquiries from employees and clients and investigates such enquires expeditiously
Exercises tact and professionalism when attending meetings
Responds to inquiries escalated beyond the scope of front-line employees ensuring a prompt, courteous reply including appropriate action and follow up. Reports any concerns, complaints, or conflict of interest issues where necessary
Ensures the appropriate customer service systems, processes and structures are in place to support the unit

Key Qualifications:

Master's Degree in a professional discipline such as public health, nursing, social work, social policy, social service, public administration, or an equivalent combination of education and/or relevant experience.
Experience supervising and mentoring employees within a community health program, hospital setting, or the approved equivalent professional development in mental health, health care, or health promotion.
Experience in program planning, quality improvement, and evaluation in a public health discipline.
Experience establishing performance objectives and measures to continuously improve performance and the standard of excellence within a multidisciplinary team.
Excellent organizational, priority setting and planning skills with the ability to work under significant time constraints.
Knowledge of Ontario Public Standards affecting various populations within the City of Toronto including equity-deserving and Indigenous communities.
Exposure to collective agreements and relevant legislation including PHIPA, FIPPA, MFIPPA, Employment Standards Act and Occupational Health & Safety Act.
Ability to supervise employees across various sites and programs, including mobile units, while effectively managing unfamiliar staff from different offices during after-hours services, coverage for other managers, or coordination across multiple regional program offices.
Highly effective in achieving successful outcomes with multidisciplinary teams and stakeholders and an excellent ability to anticipate and influence positive response to required change in a fast-paced environment.
Highly developed communication skills, written and oral, analytical, and conflict-resolution skills, interpersonal skills to build good internal/external working relationships.
Sound judgement and ability to handle matters of a confidential and/or sensitive nature, with minimum supervision.
Ability to successfully deliver complex, high-profile policy projects, including producing concise and effective reports, often under severe time constraints.

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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More about this job

Responsibilities

The Clinic Supervisor manages the daily operations and delivery of public health clinical programs, including program planning, development, and evaluation. They are responsible for supervising staff, ensuring adherence to policies and collective agreements, and maintaining high standards of service quality.

Requirements

Candidates must hold a Master's degree in a relevant professional discipline such as public health, nursing, or social work. Significant experience in supervising multidisciplinary teams and managing community health programs is required, along with knowledge of relevant Ontario legislation.

Skills

Public health management
Clinical operations
Staff supervision
Program planning
Quality improvement
Budget management
Conflict resolution
Policy development
Data analysis
Infection control
Performance metrics
Stakeholder management
Case management
Regulatory compliance
Interpersonal skills
Communication

Visa sponsorship

Not detected in the job text

Keywords

Public Health
Clinical Services
Supervision
Program Planning
Quality Improvement
Budgeting
Collective Agreements
Performance Management
Infection Control
Data Entry
Statistical Analysis
Policy Implementation
Ontario Human Rights Code
PHIPA
FIPPA
MFIPPA
Employment Standards Act
Occupational Health and Safety Act
Case Management
Multidisciplinary Teams
Stakeholder Engagement
Conflict Resolution
Service Level Standards
Needs Assessment
Client Confidentiality
Inventory Control
Mentoring
Government Services
Outreach
Reporting

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