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Added 2 mins ago
Senior IT Systems Specialist
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$110,000 to $140,000 CAD / year
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Added 2 mins ago
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Added 45 mins ago
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5+ years of experience in software development or IT project environments
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Added 1 hour ago
Senior Software Engineer (Java)
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Senior Software Engineer (Java)Job Description Summary
Added 1 hour ago
Business Analyst/Change Coordinator (Computer Services Off 3)
The Government of Nova Scotia
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Closing Date: 08-Oct-26 (Applications are accepted until 11:59 PM Atlantic Time)
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Added 1 hour ago
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The Hamilton LRT Alliance has been selected by Metrolinx as the development partner for the Hamilton LRT – Package 1: Civil & Utilities. Under the alliance model, Aecon provides…
Added 1 hour ago
Postdoctoral Visitor in Financial Inclusion and Inclusive Insurance
RISC Foundation (Risk and Insurance Studies Centre)
Toronto, ON · North York, ON
$57,000 to $70,000 CAD / year
Full-time
The Department of Economics at York University invites applications for a Postdoctoral Visitor (PDV) position to join an international research program on financial inclusion, household…
Added 1 hour ago
Postdoctoral Visitor in Financial Inclusion and Inclusive Insurance
York University
Toronto, ON
$57,000 to $70,000 CAD / year
Full-time
The Department of Economics at York University invites applications for a Postdoctoral Visitor (PDV) position to join an international research program on financial inclusion, household…

City of Toronto

COMMANDER SYSTEMS PERFORMANCE

Toronto, ON, M6J 1X4, Canada

Pay: Salary Range: $126,000 - $176,140
Apply by: Oct 8, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job ID: 66071
Job Category: Emergency, Fire and Paramedics Services
Division & Section: Toronto Paramedic Services, PS Toronto Central Amb Control Centre
Work Location: Fire & Paramedic HQ & EMS Station 53
Job Type & Duration: 1 Permanent, Full-Time Vacancy
Salary Range: $126,000 - $176,140
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 23-Sep-2026 to 7-Oct-2026

Reporting to the Director / Deputy Chief, Central Ambulance Communications Centre, the Commander, Systems Performance will provide leadership and strategic advice to Toronto Paramedic Services’ senior leadership team regarding key performance indicators and system design to adapt to the ever-changing demands of the healthcare system. Through the management and coordination of a variety of information systems and assigned staff, this position will report and provide advice on system performance, budgetary and operational impacts, system analysis, performance reporting, and business planning.

Major Responsibilities:

- Provides input and coordination on behalf of the Division to the Ministry of Health with respect to strategic planning, business planning, best practices, performance measures, process design and alternative paramedic service delivery models
- Liaises on behalf of the Division's senior leadership team with the Ministry of Health, Provincial CACCs, allied agencies, hospitals and other emergency service stakeholders, on issues affecting the seamless delivery of paramedic care
- Conducts research and monitors developments within paramedicine and related fields recommending change or enhancement of existing policy or practice to optimize service delivery to customers taking into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government
- Manages assigned staff, including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance
- Manages labour relations matters and takes disciplinary action when required. Conducts interviews, performance reviews, and attendance management
- Demonstrates management competencies in relation to the Occupational Health and Safety Act and carries out the Health and Safety policies of the City of Toronto
- Provides input into development of appropriate areas of the divisional budget. Ensures that unit expenditures are maintained within approved budget limitations
- Manages assigned projects, ensuring effective teamwork and communications, high standards of work quality and organizational performance and continuous learning
- When required, manages system contractors who provide products to Toronto Paramedic Services
- Conducts sound analysis of operational models and practices to support improvement in service delivery. Provides analysis to highlight areas that need to be more fully integrated from a system development perspective
- Participates in the design and development of new programs by providing quality assurance measures and performance benchmarks to indicate the effectiveness of different models
- Prepares and delivers a variety of presentations on behalf of senior staff on system performance to Provincial and Municipal officials, allied agencies and other related stakeholders

Key Qualifications

1. Post-Secondary degree in a discipline pertinent to the job function or an equivalent combination of education and experience.
2. Considerable experience in strategic planning, performance management, business planning organizational and service improvement.
3. Considerable experience developing, implementing, and evaluating performance measurement frameworks, quality assurance programs, Key performance indicators (KPI’s), and continuous improvement initiatives to support organizational effectiveness and service excellence.
4. Considerable Experience preparing budgets, reports, and presentations for senior leadership using Microsoft Office applications.
5. Considerable experience supervising staff, including coaching, mentoring, and performance management. Experience supervising unionized staff would be considered an asset.
6. Considerable experience analyzing operational, service delivery, and performance data to evaluate program outcomes, identify trends and recommend quality improvement opportunities.
7. Experience working with Council, elected officials, or other governing bodies is considered an asset.
8. Experience in paramedic services, healthcare, emergency services, or a related field is considered an asset.
9. Demonstrated ability to provide strategic advice and leadership in a politically sensitive environment, exercising sound judgment and political acumen to balance competing interests, address emerging issues, and support organizational goals, and public safety.
10. Ability to manage projects and lead cross-functional initiatives, including developing work plans, managing resources, monitoring outcomes, and ensuring effective stakeholder engagement.
11. Ability to collect, research, analyze, interpret, summarize and present data and information in reports, briefings and presentations for a variety of audiences.
12. Understanding of and ability to learn various business intelligence software applications and other database applications to support quality assurance and improvement programs.
13. Ability to analyze systems and program functionality, identify potential outcomes, cost benefits and risk and develop recommendations.
14. Highly developed interpersonal, communication, negotiation, and conflict resolution skills, with the ability to influence, collaborate and build trust across all levels of the organization. Ability to communicate effectively, both orally and in writing.
15. Sound judgement and ability in handling labour and public relations.
16. Familiar with paramedic service operations and related issues, and ability to communicate and represent your organization professionally with major stakeholders, such as, the Ministry of Health, Fire Services, allied agencies, corporate departments, community groups, etc.
17. Familiarity with government legislation in the area of Occupational Health and Safety.
18. Knowledge of applicable legislation, regulations, standards, and best practices governing paramedic services and emergency medical care.
19. Ability to build, maintain and strengthen partnerships with government ministries, healthcare partners, emergency service agencies, contractors, and other stakeholders.
20. Willingness and ability to work outside of business hours in critical circumstances.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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More about this job

Responsibilities

Lead system performance strategy, analysis, reporting, and business planning for Toronto Paramedic Services, advising senior leadership and coordinating with government, healthcare, and emergency-service partners. Manage assigned staff, budgets, projects, and contractors while developing performance measures and recommendations to improve paramedic service delivery.

Requirements

Requires a relevant post-secondary degree or equivalent education and experience, with considerable experience in strategic planning, performance management, service improvement, budgeting, data analysis, and staff supervision. Candidates should demonstrate strong leadership, project management, communication, stakeholder relations, and knowledge of paramedic or emergency services and applicable legislation.

Skills

Strategic Planning
Performance Management
Business Planning
Performance Measurement
Quality Assurance
Continuous Improvement
Budget Management
Staff Supervision
Operational Data Analysis
Project Management
Stakeholder Engagement
Systems Analysis
Risk Analysis
Communication
Negotiation
Labour Relations

Visa sponsorship

Not detected in the job text

Keywords

Toronto Paramedic Services
Paramedic Services
Emergency Medical Care
Strategic Planning
Business Planning
Performance Management
Key Performance Indicators
Performance Measurement Frameworks
Quality Assurance
Continuous Improvement
System Design
System Performance
Operational Analysis
Service Delivery
Budget Management
Microsoft Office
Business Intelligence Software
Database Applications
Project Management
Stakeholder Engagement
Ministry of Health
Labour Relations
Occupational Health and Safety Act
Government Legislation
Risk Analysis
Performance Reporting

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