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Added 23 hours ago
Programs & Projects Director, xScale (Deal Program Lead)
Equinix
Toronto, ON
Full-time
We are looking for a highly organized, analytical, and proactive Programs & Projects Director to partner to lead execution of large, complex data center deals. In this role, you will act as…
Manager Program Support
City of Toronto
Toronto, ON
Full-time
Reporting to the Director, Strategic Program Management, the Manager, Program Support will lead one of three units: Business Intelligence and Analysis; Strategic Planning, Research and…
Provincial Program Specialist and Clinical Advisor
Government of Alberta
Edmonton, Alberta
This position resides in the Ministry of Hospital and Surgical Health Services under the Acute Care Division, within the Provincial and Clinical Programs Branch.
Laboratory Scientist Division of Metabolics, Newborn, and Prenatal Provincial Programs, Dept. of Pathology and Laboratory Medicine - BC Children’s Hospital & BC Women’s Hospital
Provincial Health Services Authority
Vancouver, British Columbia
Full-time
The Division of Metabolics, Newborn, and Prenatal Provincial Programs is responsible for providing both the provincial Newborn and Prenatal screening programs, along with diagnostic and…
Laboratory Scientist Division of Metabolics, Newborn, and Prenatal Provincial Programs, Dept. of Pathology and Laboratory Medicine - BC Children’s Hospital & BC Women’s Hospital
BC Women's Hospital and Health Centre
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- Represent the program credibly with senior business leaders, board members, municipal and provincial funders, and ecosystem partners.
Program Coordinator, Community Support Services - Full-time
VON Canada (Ontario)
Trenton, ON
$24.18 to $25.69 CAD / hour
Full-time
Supports financial accountability within assigned programs by maintaining program budgets.
Program Coordinator, Community Support Services - Full-time
VON Canada (Ontario)
Espanola, ON
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Program Coordinator - School, Group and Registered Programs
City of Edmonton
Edmonton, AB
Part-time
Provide leadership in developing, coordinating, monitoring and evaluating new and established Arts programs and camps within registration, revenue and expenditure guidelines
Program Coordinator - School, Group and Registered Programs
City of Edmonton
Edmonton, AB
Provide leadership in developing, coordinating, monitoring and evaluating new and established Arts programs and camps within registration, revenue and expenditure guidelines
French Linguistic Program Specialist - K-12 (FFL &FI Programs) - 12 month FTC
Nelson
Toronto, ON
Temporary
Ensure content reflects the distinct linguistic and pedagogical requirements of Francophone and Immersion programs.
French Linguistic Program Specialist - K-12 (FFL &FI Programs) - 12 month FTC
Nelson Education LTD
Remote, Canada
Temporary · Remote
Ensure content reflects the distinct linguistic and pedagogical requirements of Francophone and Immersion programs.
Adult Protection Lead Nurse (RN/RPN), ReAct Adult Protection Program - Lily's Community Health Center
Vancouver Coastal Health
Vancouver, British Columbia
$49.2 to $63.47 CAD / hour
Full-time
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Communications Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
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The Communications Lead is responsible for providing advice and communications services in the provincial BC Health Workday program (software implementation), to all the Health Authorities,…
MANAGER STRATEGIC PROGRAMS
City of Toronto
Toronto, ON
The Strategic Policy and Service Planning Team develops strategic, evidence-based policies, programs, and service system solutions that support divisional priorities and respond to emerging…
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Vancouver, British Columbia
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Government of Alberta
Edmonton, AB
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Grants Specialist
Government of Alberta
Edmonton, AB
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Clinical and Service Innovation Lead #2026063
John Howard Society Of Saskatchewan
Regina, SK
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Associate Medical Officer, Clinical System Innovation
Ornge
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Clinical and Service Innovation Lead
First Nations University of Canada
Regina, SK
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The John Howard Society of Saskatchewan has been selected to lead Integrated Youth Services (IYS) as the Backbone organization in Saskatchewan. The Backbone organization is responsible for…
Director, Clinical Lead, Redevelopment Project
Provincial Health Services Authority
Burnaby, BC
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Director, Clinical Lead, Capital Projects
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Added 1 day ago
Senior Manager, Forensic Biology
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Edmonton, AB
Lead Alberta’s Provincial Forensic DNA Program and help shape the future of forensic science. As the province’s senior expert in forensic DNA analysis, you will drive innovation, lead a…
Finance and Program Analyst
Government of Alberta
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City of Toronto

MANAGER STRATEGIC PROGRAMS

Toronto, ON, M5V 3C6, Canada

Pay: Job ID: 66905 Job Category: Community & Social Services Division & Section: Toronto Shelter & Support Services, Service Planning & Integrity Work Location: METRO HALL, 55 John Street Job Type & Duration: Full-Time, 2 Permanent Salary Range: $126,000.00 - $176,140.00 Shift Information: Monday to Friday, 35 hours per week per week Affiliation: Non-Union Number of Positions Open: 2
Apply by: Sep 26, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Sep 10, 2026

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Original job description

Job ID: 66905
Job Category: Community & Social Services
Division & Section: Toronto Shelter & Support Services, Service Planning & Integrity
Work Location: METRO HALL, 55 John Street
Job Type & Duration: Full-Time, 2 Permanent
Salary Range: $126,000.00 - $176,140.00
Shift Information: Monday to Friday, 35 hours per week per week
Affiliation: Non-Union
Number of Positions Open: 2

Toronto Shelter & Support Services (TSSS) is seeking two strategic and results-oriented leaders to join its Service Planning & Integrity (SPI) management team. These are unique opportunities to provide leadership for critical initiatives that strengthen Toronto's homelessness response system through strategic policy and service system planning, or the advancement of Coordinated Access and housing-focused system coordination. Successful candidates will play a key role in driving service excellence, fostering collaboration, and improving outcomes for people experiencing homelessness across the city.

Opportunity #1: Manager, Strategic Programs, Strategic Policy and Service Planning

The Strategic Policy and Service Planning Team develops strategic, evidence-based policies, programs, and service system solutions that support divisional priorities and respond to emerging needs within Toronto's homelessness system.

As the Manager, Strategic Policy & Service Planning, you will provide leadership and strategic direction for policy development, service system planning, research, program evaluation, and the implementation of Council-approved initiatives. You will lead a specialized team responsible for developing innovative and evidence-informed solutions to complex homelessness challenges, while overseeing operating, and research budgets.

In this role, you will lead strategic planning initiatives, environmental scans, jurisdictional reviews, and policy analysis to identify emerging trends, risks, opportunities, and service gaps.

The position serves as a key liaison with provincial and federal governments, community organizations, Indigenous partners, academic institutions, and other City divisions to advance strategic priorities, leverage partnerships, and align policy and program responses across systems.

Opportunity #2: Manager, Strategic Programs, Coordinated Access

Coordinated Access is a best-practice, federally mandated approach that supports the consistent assessment, prioritization, and matching of people experiencing homelessness to housing opportunities and support services that best meet their needs.

As the Manager, Strategic Programs, Coordinated Access, you will provide strategic leadership for the operation, performance, governance, and ongoing evolution of Toronto's Coordinated Access system.

You will work closely with shelter and housing providers, Indigenous organizations, community agencies, all orders of government, and internal City partners to ensure housing resources are allocated consistently, transparently, equitably, and in alignment with community priorities and client needs.

The position is responsible for advancing system-wide coordination and accountability by monitoring performance, supporting data quality and reporting, overseeing service standards, and driving continuous improvement in housing matching and referral processes.

This role also provides leadership in developing Coordinated Access policies, governance structures, performance frameworks, and program enhancements that support federal compliance requirements while advancing local priorities.

Major Responsibilities

Strategic Leadership & Service System Improvement

Provide strategic leadership in the planning, development, implementation, and evaluation of policies, programs, services, and initiatives that support divisional priorities and improve outcomes for people experiencing homelessness.
Identify emerging trends, opportunities, risks, and challenges, and provide strategic advice and recommendations to support informed decision-making and continuous service improvement.
Lead complex initiatives that advance system effectiveness, accountability, innovation, and evidence-informed practice.

Stakeholder Engagement & Partnership Development

Build and maintain collaborative relationships with internal and external stakeholders, including community partners, Indigenous organizations, people with lived experience, housing and homelessness service providers, other City divisions, and government partners.
Lead engagement, consultation, and partnership activities that support policy development, program implementation, and service system improvements.
Represent the Division and the City on interdivisional, intergovernmental, and community-based committees, working groups, and initiatives.

Strategy, Performance & Accountability

Lead initiatives that strengthen organizational performance through strategic planning, program evaluation, performance measurement, data analysis, quality assurance, and risk management.
Develop and monitor performance measures, reporting frameworks, and business processes to support accountability, transparency, and evidence-based decision-making.
Identify opportunities to improve service delivery, operational effectiveness, and client outcomes through continuous improvement initiatives.

Project & Change Leadership

Lead and oversee complex, high-profile projects involving multiple stakeholders, competing priorities, and significant organizational impact.
Manage project planning, implementation, monitoring, risk mitigation, and evaluation activities to ensure successful delivery of strategic objectives.
Support organizational change initiatives and foster a culture of innovation, collaboration, and continuous learning.

Executive Reporting & Communications

Prepare and oversee the development of reports, briefing notes, presentations, dashboards, and other materials for senior leadership, City Council, committees, and external stakeholders.
Communicate complex policy, program, operational, and performance information to diverse audiences and provide strategic advice to support decision-making.

People Leadership & Financial Management

Lead, mentor, and develop a multidisciplinary team, fostering a high-performing, inclusive, and collaborative work environment.
Manage staff performance, workforce planning, employee development, and day-to-day operational activities.
Develop, administer, and monitor operating and project budgets, ensuring effective stewardship of resources and compliance with corporate policies.

Equity, Inclusion & Service Excellence

Advance equity, anti-Black racism, reconciliation, and client-centered approaches in policy, program, and service design.
Promote a culture of service excellence through collaboration, engagement, continuous improvement, and responsive service delivery.
Ensure compliance with all applicable legislation, regulations, corporate policies, and occupational health and safety requirements.

Key Qualifications

Post-secondary education in a discipline pertinent to the job function (e.g., public administration, social policy, public policy, social sciences, urban planning, community development, or a related field) combined with relevant experience, or an equivalent combination of education and experience.
Considerable experience leading the development, implementation, evaluation, and continuous improvement of complex policies, programs, services, or system-wide initiatives through strategic planning, program evaluation, research, and data-informed decision-making.
Considerable experience leading complex, high-profile projects and strategic initiatives involving multiple stakeholders, competing priorities, and significant organizational impacts, supported by strong analytical, critical thinking, and problem-solving skills.
Experience leading, developing, and motivating multidisciplinary teams within a collaborative and inclusive environment, including performance management, employee development, labour relations, conflict resolution, and workforce planning.
Experience designing, implementing, and managing performance measurement frameworks, indicators, dashboards, and reporting processes to monitor outcomes, track system performance, identify trends, and support organizational accountability.
Sound knowledge of current issues, trends, legislation, and emerging practices related to housing, homelessness, human services, social policy, or related sectors, with experience working in a complex public, community, or social service environment.
Highly developed communication, facilitation, and presentation skills, with experience preparing and delivering complex reports, briefing materials, business cases, policy recommendations, and presentations for senior leaders, elected officials, and external stakeholders.
Ability to build and maintain effective relationships with community organizations, Indigenous partners, government agencies, service providers, funding partners, elected officials, and other internal and external stakeholders.
Excellent interpersonal, consultation, negotiation, and collaboration skills, with the ability to establish credibility and work effectively with staff and leaders at all levels of an organization.
Strong leadership, organizational, and change management skills, with the ability to foster innovation, lead through complexity, manage change, and contribute effectively as a member of a senior management team.
Knowledge of relevant legislation, regulations, standards, and best practices, including the Occupational Health and Safety Act, municipal governance principles, privacy and information management requirements, and equity, anti-racism, accessibility, and reconciliation frameworks.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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More about this job

Responsibilities

The manager will provide strategic leadership for homelessness response initiatives, including policy development, service system planning, and the management of Coordinated Access. They are responsible for building partnerships, monitoring system performance, and overseeing multidisciplinary teams to improve service outcomes.

Requirements

Candidates must possess post-secondary education in a relevant field such as public administration or social policy, combined with significant experience in policy development and project leadership. Strong analytical, communication, and team management skills are required to navigate complex public service environments.

Skills

Strategic planning
Policy development
Service system planning
Program evaluation
Stakeholder engagement
Performance measurement
Data analysis
Project management
Change management
Budget management
Leadership
Communication
Collaboration
Risk management
Public administration

Visa sponsorship

Not detected in the job text

Keywords

Strategic Programs
Homelessness Response
Service Planning
Coordinated Access
Policy Analysis
Performance Frameworks
Stakeholder Engagement
Project Leadership
Change Management
Budget Administration
Public Administration
Social Policy
Data-informed Decision Making
Quality Assurance
Risk Management
Indigenous Partnerships
Intergovernmental Relations
Service Excellence
Equity and Inclusion
Workforce Planning
Labour Relations
Conflict Resolution
Environmental Scans
Jurisdictional Reviews
Program Evaluation
Performance Dashboards
Business Processes
Accountability
Strategic Advice
Community Development

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