Job ID: 67195
Job Category: Administrative
Division & Section: Technology Services, Office of the Chief Technology Officer
Work Location: 55 John St, Toronto, ON
Job Type & Duration: Full-time, 1 Temporary (12 month) vacancies
Salary Range: $74,781.00 - $109,815.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 21-Sep-2026 to 05-Oct-2026
Reporting to the Manager, Office of the Chief Technology Officer, the Program Coordinator, Technology Services – Committee & Council will support high-impact programs focused on Committee and Council initiatives, divisional administration, and advancing City priorities. This role is an opportunity to work closely with leaders, subject matter experts, and stakeholders across the City to help coordinate timely, accurate, and well-communicated materials that support informed decision-making.
As a Program Coordinator in Technology Services, you will help organize the Committee & Council program, which coordinates Technology Services’ input into staff reports, briefings, and other materials that support decisions by City committees and City Council. You will also support divisional reporting, operational coordination, and cross-team initiatives that help the division plan, communicate, and deliver work effectively.
You will contribute to the effective functioning of the division by providing operational oversight and facilitating cross-team coordination. Your role will involve driving clarity around deliverables, streamlining processes, and supporting informed decision-making through well-organized documentation and reporting.
Responsibilities specific to this role include:
- Support the coordination of time-sensitive materials by applying sound judgment, discretion, and attention to audience, context, and tone.
- Support the preparation of tailored materials for executive updates and divisional reporting, including Council and Committee-related initiatives.
- Serve as a central point of coordination for program logistics, ensuring alignment between business operations, cross-functional initiatives, and executive priorities.
- Collaborate with internal stakeholders to facilitate onboarding, consultation sessions, and program-specific communications that enhance internal engagement.
- Coordinate divisional administrative functions and operational processes to support smooth day-to-day activities and timely service delivery.
What else will you do?
In addition to the role-specific responsibilities outlined above, the following responsibilities apply to this Program Coordinator position within the Office of the Chief Technology Officer:
- Support the implementation of detailed plans and procedures for assigned programs and initiatives.
- Track progress against timelines, milestones, and deliverables to support timely execution and reporting.
- Monitor and track program budgets and expenditures, ensuring documentation is accurate and expenditures remain within approved limits.
- Provide administrative and logistical support, including scheduling meetings, coordinating logistics, maintaining documentation, and tracking actions and follow-ups.
- Prepare and analyze documentation, reports, briefing materials, presentations, and summaries to support program delivery, evaluation, and continuous improvement.
- Compile data and information to support reporting, decision-making, and performance tracking.
- Provide guidance and support to administrative staff and contributing to the maintenance of centralized divisional resources such as SharePoint sites and dashboards.
- Act as a point of contact for internal and external stakeholders, responding to inquiries in a timely and professional manner and escalate issues as required.
- Deliver customer service support, resolving issues and helping to diffuse contentious situations with professionalism.
- Utilize corporate systems and desktop applications to manage data, documents, and communications effectively, in accordance with corporate information management practices.
- Attend meetings, workshops, and events as a representative of Technology Services, ensuring appropriate follow-up, documentation, and communication.
- Handle confidential and sensitive information related to program operations, procurement, staffing, and reporting in accordance with City policies, standards, procedures, and applicable legislation.
Key Qualifications
The role requires strong judgment, discretion, and excellent communication skills, and is well-suited to someone interested in developing their understanding of municipal governance and growing within a large, complex public-sector organization.
The following qualifications apply to this Program Coordinator position:
- Post-secondary education in Business, Communications, Public Policy, Human Resources, or a related discipline, or an equivalent combination of education and experience in program coordination or service delivery. Experience working with elected officials, their offices, or in a municipal governance environment would be considered an asset.
- Considerable experience supporting and coordinating programs and projects in a large organization or multi-stakeholder environment, including a range of operational, administrative, and strategic initiatives.
- Considerable experience writing, editing, and proofreading clear, accurate, and audience-appropriate reports, briefing materials, presentations, and communications for a variety of audiences, including senior leaders, elected officials, internal stakeholders, and the public.
- Considerable experience supporting reporting and stakeholder engagement activities, including preparing meeting materials, presentations, briefings, and correspondence for internal teams, external partners, and Council.
- Experience conducting research, compiling data, and supporting policy or program analysis and evaluation to inform decision-making and continuous improvement.
- Demonstrated professionalism and discretion in handling confidential and sensitive information, supporting issues management, and ensuring continuity of operations in accordance with corporate standards and applicable legislation.
- Knowledge of municipal government operations, public-sector decision-making, or governance processes, and an interest in supporting local democratic policies and processes, would be an asset.
- Ability to learn and apply City policies, procedures, and legislative requirements, including those related to privacy, occupational health and safety, human rights, procurement, information management, and cybersecurity.
- Excellent communication, interpersonal and collaboration skills, with the ability to work effectively across teams, divisions, and with external stakeholders.
- Strong organizational and time management skills, with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environment.
- Ability to work independently and proactively, with a high degree of initiative and adaptability to support evolving program needs and priorities.
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook) and other collaboration platforms to support documentation, reporting, and coordination activities.
- Ability to travel to various work locations within the City of Toronto and the Greater Toronto Area, and to transport work-related materials or equipment as required and to report to various work locations in a timely manner. This role will be based at Metro Hall and require work from City Hall.
- Ability to work extended hours, in accordance with City policies, when applicable to support the Committee or Council program.
Note To Current City of Toronto Employees
City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
