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Added 19 mins ago
FOH Management - General Manager
Northland Properties
Langley (District), BC · Langley, BC
We are looking for an incredible General Manager to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like you to…
Added 34 mins ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Vancouver, BC
- Full-time
Added 34 mins ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Richmond, BC
- Full-time
Added 34 mins ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
White Rock, BC
- Full-time
Added 34 mins ago
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Personal Banking Associate Trainee - Korean Language Skills an Asset
TD
Surrey, BC
- Full-time
Added 34 mins ago
T
Personal Banking Associate (Full time)- Blainville, Seigneurie
TD
Blainville, QC
- Full-time
Added 34 mins ago
KD
Directeur stratégie commerciale et gestion de la croissance du revenu/ Manager, Trade Strategy and Revenue Growth Management
Keurig Dr Pepper
Montreal, QC
- Full-time
Baccalauréat en commerce, finance, économie, marketing ou domaine connexe
Added 34 mins ago
KD
Associate Brand Manager
Keurig Dr Pepper
Mississauga, ON
- $78,300 to $95,000 CAD / year
- Full-time
Keurig Dr Pepper (KDP) is seeking a dynamic and results-driven Associate Brand Manager to join the Dr Pepper, Crush, and Schweppes brand team in Canada. The successful candidate will be…
Added 34 mins ago
Accounting and Finance Administrator
SSP
Kelowna, BC
The Shared Services Specialist is a dual-matrix position that will provide support in finance, accounting and human resources administrative functions within an airport setting. This is an…
Added 34 mins ago
S
DCN Project Cost and Risk Manager
SLB
Calgary, AB
- Full-time
SLB is seeking an experienced Project Cost and Risk Manager to support the successful delivery of hyperscale data center projects. This role is responsible for leading project cost control…
Added 48 mins ago
ZA
Experienced Financial Services Manager - Alta Nissan Richmond Hill - 26342
Zanchin Automotive Group
Richmond Hill, ON
- Full-time
Financal Services Manager career and employment opportunity awaits you.
Added 48 mins ago
ZA
Experienced Lease Manager - Martin Grove Volkswagen (26270)
Zanchin Automotive Group
Vaughan, ON
- Full-time
Experienced Lease Manager Career And Employment Opportunity Awaits You.
Added 48 mins ago
BA
LEASE ACCOUNT SPECIALIST - PART TIME
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Part-time
Reporting Relationship: This position reports to the Customer Service Manager - Birchwood Credit Solutions Inc.
Added 48 mins ago
GC
Senior Manager, FP&A - Central Technology
Game Companies
Vancouver, BC
- Full-time
We're looking for a Senior Manager of Financial Planning & Analysis (FP&A) to lead Finance support for EA's Information Technology (EAIT) and Security organizations. You'll partner with our…
Added 48 mins ago
GC
Office Administrator
Game Companies
Toronto, ON
- Full-time
…operations in-office; handle tasks delegated to them by the Site Manager and Operations Coordinator in Montreal and other tasks that may arise, as well as performing secretarial and…
Added 1 hour ago
J
Risk Manager
Jacobs
Calgary, AB
- $130,000 to $160,000 CAD / year
- Full-time
We're seeking a talented Risk Manager to join our growing, dynamic team in Toronto. We'll lean on you for demonstrated strong teamwork skills, communication skills, quality discipline,…
Added 1 hour ago
I
Senior Product Manager, Connected Accounts Platform
Intuit
Toronto, ON
- Full-time
We are seeking a Senior Product Manager to drive roadmap for shared financial connections within Intuit's Consumer Group (CG). In this role, you will own the Connected Account Platform…
Added 1 hour ago
DU
Accounts Payable Clerk
Dalhousie University
Halifax, NS
- Full-time
…management, and financial systems and policies. Reporting to the Manager, Accounts Payable the Accounts Payable Clerk plays a key role in ensuring timely, accurate, and compliant processing…
Added 1 hour ago
CG
Manager, Model Risk Validation
Canada Guaranty
Toronto, ON
- $95,000 to $130,000 CAD / year
- Full-time
The Manager, Model Risk Validation combines independent model validation, risk oversight, and hands-on governance responsibilities. The successful candidate will apply strong quantitative…
Added 1 hour ago
AE
Category Manager, Indirect Procurement
Arc'teryx Equipment
North Vancouver, BC
- Full-time
The Category Manager, Indirect Procurement, owns sourcing and category strategy for Commercial Retail, Store Development and Facilities, and may support additional indirect spend categories…
Added 1 hour ago
K
Payroll Specialist
Kinectrics
Toronto, ON
- Full-time
Partnering with the Finance team, support month end processes and reconciliations.
Added 1 hour ago
CL
Solutions Architect - Enterprise Content Management (ECM)
Canada Life
London, ON
- Full-time
Added 1 hour ago
A
Billing and Collections Specialist
Altis
Vancouver, BC · Greater Vancouver Metropolitan Area
- $60,000 to $80,000 CAD / year
- Full-time
You'll use Aderant's Prebill Manager and Expert Collections module, maintain accurate records, and submit invoices electronically.
Added 1 hour ago
CO
Linear Infrastructure Services Maintenance Officer
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Must have experience dealing with the general public
Added 1 hour ago
PC
Relationship Manager (On Site)
Prospera Credit Union
Maple Ridge, BC
- Full-time
The Relationship Manager (RM) uncovers member needs and supports advisory and sales results while delivering thoughtful, holistic financial advice. This role is responsible for proactively…

City of Toronto

PROGRAM MANAGER SERVICE OPERATNL SUPPORT

ON, Canada
Toronto, ON, M4Y 0E6, Canada

Apply on jobs.toronto.ca About employer

Applications open in a new tab.

Job details

Working hours: 35 hours per week
Posting language: English
Posted: Oct 23, 2026

Original job description

Job ID: 67425
Job Category: Operations & Maintenance
Division & Section: Municipal Licensing & Standards, MLS Finance & Business Services
Work Location: 1530 Markham Road, Scarborough, ON M1B 3G4 and City Hall, 100 Queen St W., Toronto, ON M5H 2N1 *Travel between various work locations may be required*
Job Type & Duration: Full-time, Temporary Vacancy (18 months)
Salary: $105,241.00 - $160,649.00
Shift Information: Monday to Friday, 35 hours per week (Hybrid)
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 26-Oct-2026 to 09-Nov-2026

Program Manager, Service Operational Support (Finance & Business Services)

The Municipal Licensing and Standards (MLS) Division supports the City of Toronto the City of Toronto by contributing to the safety, vibrancy, and maintenance of communities by being a leader in the effective delivery of by-law administration and enforcement services, business licensing and permitting, and animal care services.

The Municipal Licensing and Standards Division is looking for one (1) Program Manager, Service Operational Support to join their team. As the Program Manager, Service Operational Support, you will be reporting to the Manager Finance and Business Services. This role enables the successful delivery of key financial, budget and ad-hoc analysis in support of key deliverables for the Financial & Business Management function within ML&S

You will lead and oversee centralized operational support initiatives with a primary focus on advancing and administering asset management for the Division. This role will focus on a range of strategic projects and initiatives that involve modernizing services and leveraging Fleet Technologies to drive data-driven decision making. You will play a key role in overseeing all divisional assets ensuring maximum utilization of divisional assets, maintaining effective inventory of all assets and on-going review for compliance with corporate policies. You will develop processes to advance these areas and support operations with implementation.

Ensures that the project expenditures are controlled and maintained within approved budget limitations.
Manages service line specific projects and leads change management initiatives, ensuring effective teamwork, communication, and implementation with high standards of work quality and organizational performance and continuous improvement.
Performs analysis and investigation of budget variances including both high level and activity level analysis of expenditures, revenues, complement, and other performance measures; forecasts expenditure and revenue patterns; highlights to management relevant financial issues with strategic and operational impacts; and recommends options towards resolution of issues.
Develops, reviews, and analyzes financial policies/procedures to ensure the integrity of internal controls.
Manages the service area's complaint management system and oversees reporting requirements.
Develops and implements detailed plans and recommends policies/procedures regarding program specific requirements.
Participates in complex organizational and management change initiatives.
Deals with confidential and sensitive information affecting the service/division's staff, operations and resources and the operating divisions supported.
Establishes an effective and collaborative working relationship with the service area management team, divisional management team, project managers, staff from other City divisions and external stakeholders.
Maintains a continuous and thorough knowledge of current corporate and other divisions' issues and initiatives.
Participates on various committees, task forces, project teams, etc. as a divisional representative.

Key Qualifications:

Post-secondary education in Public Administration, Business Administration, Financial Management or a related discipline, or the equivalent combination of education and/or experience. An accounting designation (CPA, CA, CGA or CMA) will be considered as an asset
Considerable experience conducting research and financial analysis. Ability to conceptualize information, develop options and recommend solutions to support decision-making.
Considerable experience in one or more of the following areas: asset management projects, maintaining inventory databases, utilizing Asset Management software, developing and controlling operational budgets, communications, and/or public relations.
Considerable experience using enterprise-wide computer-based and financial systems such as SAP, Excel spreadsheets, and other Microsoft Office Applications (Access, Word, PowerPoint).
Considerable experience in researching, assessing, planning, developing, implementing, and monitoring broad scale policies, programs, processes, and management systems to identify opportunities for improvements to service efficiency and effectiveness and customer service delivery.
Ability to interpret complex language of government regulations and knowledge of relevant by-laws related to business licensing, permitting and enforcement.
Knowledge of municipal licensing & standards related services and operations, especially as it relates to application, issuance renewal and appeal processes in a licensing service, permit and administration environment.
Familiarity with municipal government operations, approval processes and political structure relevant government legislation including the Municipal Freedom of Information Act, Employment Standards Act, Human Rights Act, and the Occupational Health & Safety Act.

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

Apply on jobs.toronto.ca About employer

More about this job

Responsibilities

The Program Manager will lead centralized operational support initiatives, focusing on asset management, fleet technologies, and financial analysis to drive data-driven decision-making. They are responsible for managing project budgets, overseeing complaint management systems, and implementing strategic policies to improve service efficiency.

Requirements

Candidates must possess post-secondary education in Public Administration, Business Administration, or Financial Management, with considerable experience in research and financial analysis. Proficiency in enterprise-wide financial systems like SAP and experience in asset management or operational budget control are required.

Skills

Financial analysis
Budget management
Asset management
Project management
Change management
Data-driven decision making
Policy development
Internal controls
SAP
Microsoft Office
Research
Compliance
Inventory management
Public administration
Financial reporting

Visa sponsorship

Not detected in the job text

Keywords

Operations
Maintenance
Municipal Licensing
Finance
Business Services
Asset Management
Fleet Technologies
Budgeting
Financial Analysis
SAP
Change Management
Policy Development
Internal Controls
Data Analysis
Public Administration
Business Administration
CPA
CA
CGA
CMA
Municipal Government
Compliance
Inventory Management
Reporting
Strategic Planning

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Work requirements

Jobs in Canada