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Added 1 hour ago
T
Associate, Transaction Banking Product Development
TD
Toronto, ON
- Full-time
…make an impact with Corporates, Financial Institutions, and Government clients by providing innovative solutions and treasury advisory services on large and complex liquidity, payment, and…
Added 1 hour ago
T
Associate – Payables and Receivables Product Management, Transaction Banking Product
TD
Toronto, ON
- Full-time
…make an impact with Corporates, Financial Institutions, and Government clients by providing innovative solutions and treasury advisory services on large and complex liquidity, payment, and…
Added 2 hours ago
CU
Cybersecurity Analyst
Capilano University
North Vancouver, BC
- Full-time
Reporting to the Manager, Centralised Security Services, (DTS) the cybersecurity analyst will perform technical work in support of the university cybersecurity operations and strategy. An…
Added 3 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…
Added 3 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
DO
Deputy General Counsel
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
…long-term prosperity. Align actions to strategy, work across government and deliver innovative solutions that create enduring value for the…
Added 3 hours ago
TS
Program Manager Temporary
The Salvation Army in Canada
Kelowna, BC
- Full-time
The Temporary Programs Manager provides day-to-day operational oversight of Okanagan Central's Food Reclamation Program and Community Services Warehouse, while supporting the EDS Team Lead…
Added 5 hours ago
PROGRAM MANAGER SERVICE OPERATNL SUPPORT
City of Toronto
ON · Toronto, ON
Program Manager, Service Operational Support (Finance & Business Services)
Added 6 hours ago
SE
Rebate Recovery Officer | Home Electrification
Smart Energy Group
Waterloo, ON
- Full-time
Reporting to the Collections Manager, you will be responsible for the successful lodgement of rebate claims, working closely with Finance, Operations, Sales, IT and relevant external…
Added 7 hours ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
Client: Government of Manitoba – 29954-RFR-DTS-071
Added 7 hours ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
Client: Government of Manitoba – 29954-RFR-DTS-071
Added 9 hours ago
BV
Security and Emergency Services Manager
Bow Valley College
Calgary, AB
- Full-time
The Security and Emergency Services Manager is responsible for managing and providing leadership in the planning, directing, and reviewing of security services and operations at Bow Valley…
Added 9 hours ago
BV
Facilities Manager
Bow Valley College
Calgary, AB
- Full-time
Reporting to the Director, Campus Services, the Facilities Manager oversees building operations, repairs, and maintenance across college-owned facilities. This includes mechanical,…
Added 9 hours ago
BV
Business Development Officer - Workforce Development (Project)
Bow Valley College
Calgary, AB
- Full-time
Reporting to the Manager, Sales and Workforce Solutions, the Business Development Officer – Workforce Development is responsible for identifying and pursuing revenue-generating growth…
Added 9 hours ago
BV
Business Development Officer - Workforce Development (Temporary)
Bow Valley College
Calgary, AB
- Full-time
Reporting to the Manager, Sales and Workforce Solutions, the Business Development Officer – Workforce Development is responsible for identifying and pursuing revenue-generating growth…
Added 9 hours ago
FO
Finance Manager, Operations
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
In addition, the Finance Manager, Operations leads the management and continuous improvement of accounting systems, internal controls, and financial processes. The role promotes best…
Added 9 hours ago
FO
Senior Manager, Client and Funding Services - Net Zero Acceleration
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
The Senior Manager, CFS leads their unit’s work to ensure that the funding products and associated processes are aligned to client needs. The Senior Manager also plays an active role in…
Added 9 hours ago
CO
Planner, Policy & Development
City of Lloydminster
Lloydminster, SK
- Full-time
Reporting to the Manager, Planning, the Planner, Policy & Development provides professional expertise in statutory planning, policy development, and community planning. Working with…
Added 9 hours ago
CO
Journeyperson Plumber
City of Lloydminster
Lloydminster, SK
- Full-time
Provides repair solutions to supervisor or facility manager.
Added 10 hours ago
TS
Program Manager Temporary
The Salvation Army Canada and Bermuda Territory
Kelowna, BC · Rutland · Okanagan Central Community Church - Rutland
- Full-time
The Temporary Programs Manager provides day-to-day operational oversight of Okanagan Central's Food Reclamation Program and Community Services Warehouse, while supporting the EDS Team Lead…
Added 11 hours ago
SS
Gestionnaire mondial du centre de services/Manager Service Desk
SITA Switzerland Sarl
Montreal, QC
- Full-time
You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on…
Added 12 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…
Added 12 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 12 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…

City of Toronto

PROGRAM MANAGER SERVICE OPERATNL SUPPORT

ON, Canada
Toronto, ON, M4Y 0E6, Canada

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Job details

Apply by: Nov 10, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Oct 23, 2026

Original job description

Job ID: 67425
Job Category: Operations & Maintenance
Division & Section: Municipal Licensing & Standards, MLS Finance & Business Services
Work Location: 1530 Markham Road, Scarborough, ON M1B 3G4 and City Hall, 100 Queen St W., Toronto, ON M5H 2N1 *Travel between various work locations may be required*
Job Type & Duration: Full-time, Temporary Vacancy (18 months)
Salary: $105,241.00 - $160,649.00
Shift Information: Monday to Friday, 35 hours per week (Hybrid)
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 26-Oct-2026 to 09-Nov-2026

Program Manager, Service Operational Support (Finance & Business Services)

The Municipal Licensing and Standards (MLS) Division supports the City of Toronto the City of Toronto by contributing to the safety, vibrancy, and maintenance of communities by being a leader in the effective delivery of by-law administration and enforcement services, business licensing and permitting, and animal care services.

The Municipal Licensing and Standards Division is looking for one (1) Program Manager, Service Operational Support to join their team. As the Program Manager, Service Operational Support, you will be reporting to the Manager Finance and Business Services. This role enables the successful delivery of key financial, budget and ad-hoc analysis in support of key deliverables for the Financial & Business Management function within ML&S

You will lead and oversee centralized operational support initiatives with a primary focus on advancing and administering asset management for the Division. This role will focus on a range of strategic projects and initiatives that involve modernizing services and leveraging Fleet Technologies to drive data-driven decision making. You will play a key role in overseeing all divisional assets ensuring maximum utilization of divisional assets, maintaining effective inventory of all assets and on-going review for compliance with corporate policies. You will develop processes to advance these areas and support operations with implementation.

Ensures that the project expenditures are controlled and maintained within approved budget limitations.
Manages service line specific projects and leads change management initiatives, ensuring effective teamwork, communication, and implementation with high standards of work quality and organizational performance and continuous improvement.
Performs analysis and investigation of budget variances including both high level and activity level analysis of expenditures, revenues, complement, and other performance measures; forecasts expenditure and revenue patterns; highlights to management relevant financial issues with strategic and operational impacts; and recommends options towards resolution of issues.
Develops, reviews, and analyzes financial policies/procedures to ensure the integrity of internal controls.
Manages the service area's complaint management system and oversees reporting requirements.
Develops and implements detailed plans and recommends policies/procedures regarding program specific requirements.
Participates in complex organizational and management change initiatives.
Deals with confidential and sensitive information affecting the service/division's staff, operations and resources and the operating divisions supported.
Establishes an effective and collaborative working relationship with the service area management team, divisional management team, project managers, staff from other City divisions and external stakeholders.
Maintains a continuous and thorough knowledge of current corporate and other divisions' issues and initiatives.
Participates on various committees, task forces, project teams, etc. as a divisional representative.

Key Qualifications:

Post-secondary education in Public Administration, Business Administration, Financial Management or a related discipline, or the equivalent combination of education and/or experience. An accounting designation (CPA, CA, CGA or CMA) will be considered as an asset
Considerable experience conducting research and financial analysis. Ability to conceptualize information, develop options and recommend solutions to support decision-making.
Considerable experience in one or more of the following areas: asset management projects, maintaining inventory databases, utilizing Asset Management software, developing and controlling operational budgets, communications, and/or public relations.
Considerable experience using enterprise-wide computer-based and financial systems such as SAP, Excel spreadsheets, and other Microsoft Office Applications (Access, Word, PowerPoint).
Considerable experience in researching, assessing, planning, developing, implementing, and monitoring broad scale policies, programs, processes, and management systems to identify opportunities for improvements to service efficiency and effectiveness and customer service delivery.
Ability to interpret complex language of government regulations and knowledge of relevant by-laws related to business licensing, permitting and enforcement.
Knowledge of municipal licensing & standards related services and operations, especially as it relates to application, issuance renewal and appeal processes in a licensing service, permit and administration environment.
Familiarity with municipal government operations, approval processes and political structure relevant government legislation including the Municipal Freedom of Information Act, Employment Standards Act, Human Rights Act, and the Occupational Health & Safety Act.

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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More about this job

Responsibilities

The Program Manager will lead centralized operational support initiatives, focusing on asset management, fleet technologies, and financial analysis to drive data-driven decision-making. They are responsible for managing project budgets, overseeing complaint management systems, and implementing strategic policies to improve service efficiency.

Requirements

Candidates must possess post-secondary education in Public Administration, Business Administration, or Financial Management, with considerable experience in research and financial analysis. Proficiency in enterprise-wide financial systems like SAP and experience in asset management or operational budget control are required.

Skills

Financial analysis
Budget management
Asset management
Project management
Change management
Data-driven decision making
Policy development
Internal controls
SAP
Microsoft Office
Research
Compliance
Inventory management
Public administration
Financial reporting

Visa sponsorship

Not detected in the job text

Keywords

Operations
Maintenance
Municipal Licensing
Finance
Business Services
Asset Management
Fleet Technologies
Budgeting
Financial Analysis
SAP
Change Management
Policy Development
Internal Controls
Data Analysis
Public Administration
Business Administration
CPA
CA
CGA
CMA
Municipal Government
Compliance
Inventory Management
Reporting
Strategic Planning

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