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Added 6 mins ago
NG
Fleet Compliance Administrator
Nors Group
ON · Ontario, Canada
- Full-time
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.
Added 6 mins ago
G
Service Manager in Training
Groundworks
Burlington, ON
- Full-time
You'll gain hands-on experience across sales, operations, and production while learning the Groundworks culture, business model, and leadership principles. Upon completion, you'll be placed…
Added 6 mins ago
Class 3 Driver
Stephenson's Rental Services
St. Albert, AB
Transport and deliver heavy/medium equipment safely and explain their operations to customers where applicable.
Added 6 mins ago
Senior Manager, Project Integration- MC2
Westerkirk
Woolwich, ON
…design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated…
Added 6 mins ago
Manager - Strategic Sales Initiatives
Enercare
Markham, ON
…organization successfully. The role reports to the Canadian Sr. Manager of Sales Performance supporting the Vice President of Sales & Franchise…
Added 6 mins ago
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Bilingual Customer Service Representative
BMO
Dollard-Des Ormeaux, QC
- Part-time
Supports customer requests for banking services, including handling transactions and customer inquiries.
Added 20 mins ago
EU
Supervisor Customer Care & Billing
Enwin Utilities
Windsor, ON
- Full-time
Reporting to the Manager Customer Care, the successful applicant will be responsible for the daily efficient and effective operations of the Customer Service Centre (including Switchboard…
Added 20 mins ago
T
Senior Manager, North American Marketing Strategic Initiatives
TD
Toronto, ON
- Full-time
The Senior Manager, North American Marketing Strategic Initiatives will lead complex, high-priority initiatives that advance Marketing’s strategy and operating agenda across Canada and the…
Added 36 mins ago
PH
Shift Supervisor / Institutional Cook - Minimum and Medium Security Units
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 36 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Brampton, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 36 mins ago
M
Senior Manager, Signalling
Metrolinx
Canada
- Full-time
Our Project Delivery and Integration team is looking for Senior Manager, Signalling to join the team to lead the delivery of the Lakeshore West Resignalling and ETCS L2 project. You will…
Added 36 mins ago
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Financial Analyst (MHLH)
Boeing
Ottawa, ON · CAN - Ottawa, Canada
- Full-time
Boeing Canada Operations Ltd. is seeking Financial Analyst (MHLH), reporting to the Finance Manager, working out of the Ottawa ON office.
Added 50 mins ago
Manager Geology
Evolution Mining Limited
Red Lake, ON
The Manager Geology is a new role, responsible for providing strategic leadership and direction to the Geology function at Red Lake Operations, ensuring the safe, efficient, and sustainable…
Added 50 mins ago
T
Leader de site Qualité/ Quality Site Lead
Textron
Mirabel, QC
- Full-time
…documents, registres et certifications concernant les produits et services…
Added 1 hour ago
TF
Client Services
Total Fall Protection
Halifax, NS
- Full-time
Operations Manager: Daily coordination and reporting.
Added 1 hour ago
TS
Associate, Transaction Banking Product Development
TD Securities
Toronto, ON
- Full-time
TD Securities (TDS) is one of the world's leading wholesale banks with operations spread across 15 offices globally. It provides a full suite of products and services to corporate and…
Added 1 hour ago
AL
Account Manager / Sales Representative
Allweather Landscape
Toronto, ON
- Full-time
We're looking for a confident, people-focused Salesperson / Maintenance Account Manager to grow our landscape maintenance and enhancement division. You'll build relationships with property…
Added 1 hour ago
FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational…
Added 1 hour ago
A
29954-DTS-071-Project Manager
Amyantek
Winnipeg, MB
- Contract
Job Title: RFR -29954-DTS-071-Project Manager
Added 1 hour ago
CH
Executive Assistant
Covenant Health Canada
AB · Edmonton, AB
- Contract
Reporting to the Corporate Services Manager, Medical Affairs, the Executive Administrative Assistant provides administrative and operational support to senior physician leadership within…
Added 1 hour ago
BE
Controller
BluMetric Environmental Inc.
Ottawa, ON
- Full-time
…Director – Finance, the Controller will oversee the day-to-day operations of the accounting function, including payroll, accounts receivable, accounts payable, general ledger, financial…
Added 1 hour ago
ES
Pharmacy Production Clerk - 6 Months Contract - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators…
Added 1 hour ago
M
Restaurant assistant manager
McDonald's
Salmon Arm, BC
- Full-time
Determine type of services to be offered and implement operational procedures
Added 1 hour ago
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Project Manager
Wood
Fredericton, NB
- Full-time
Wood is recruiting a Project Manager to join our Operations team in the Fredericton NB office focusing on industrial sector projects and a focal point for all Wood scopes in Atlantic…
Added 1 hour ago
FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational…

City of Toronto

PROGRAM MANAGER SERVICE OPERATNL SUPPORT

ON, Canada
Toronto, ON, M4Y 0E6, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 10, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Oct 23, 2026

Original job description

Job ID: 67425
Job Category: Operations & Maintenance
Division & Section: Municipal Licensing & Standards, MLS Finance & Business Services
Work Location: 1530 Markham Road, Scarborough, ON M1B 3G4 and City Hall, 100 Queen St W., Toronto, ON M5H 2N1 *Travel between various work locations may be required*
Job Type & Duration: Full-time, Temporary Vacancy (18 months)
Salary: $105,241.00 - $160,649.00
Shift Information: Monday to Friday, 35 hours per week (Hybrid)
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 26-Oct-2026 to 09-Nov-2026

Program Manager, Service Operational Support (Finance & Business Services)

The Municipal Licensing and Standards (MLS) Division supports the City of Toronto the City of Toronto by contributing to the safety, vibrancy, and maintenance of communities by being a leader in the effective delivery of by-law administration and enforcement services, business licensing and permitting, and animal care services.

The Municipal Licensing and Standards Division is looking for one (1) Program Manager, Service Operational Support to join their team. As the Program Manager, Service Operational Support, you will be reporting to the Manager Finance and Business Services. This role enables the successful delivery of key financial, budget and ad-hoc analysis in support of key deliverables for the Financial & Business Management function within ML&S

You will lead and oversee centralized operational support initiatives with a primary focus on advancing and administering asset management for the Division. This role will focus on a range of strategic projects and initiatives that involve modernizing services and leveraging Fleet Technologies to drive data-driven decision making. You will play a key role in overseeing all divisional assets ensuring maximum utilization of divisional assets, maintaining effective inventory of all assets and on-going review for compliance with corporate policies. You will develop processes to advance these areas and support operations with implementation.

Ensures that the project expenditures are controlled and maintained within approved budget limitations.
Manages service line specific projects and leads change management initiatives, ensuring effective teamwork, communication, and implementation with high standards of work quality and organizational performance and continuous improvement.
Performs analysis and investigation of budget variances including both high level and activity level analysis of expenditures, revenues, complement, and other performance measures; forecasts expenditure and revenue patterns; highlights to management relevant financial issues with strategic and operational impacts; and recommends options towards resolution of issues.
Develops, reviews, and analyzes financial policies/procedures to ensure the integrity of internal controls.
Manages the service area's complaint management system and oversees reporting requirements.
Develops and implements detailed plans and recommends policies/procedures regarding program specific requirements.
Participates in complex organizational and management change initiatives.
Deals with confidential and sensitive information affecting the service/division's staff, operations and resources and the operating divisions supported.
Establishes an effective and collaborative working relationship with the service area management team, divisional management team, project managers, staff from other City divisions and external stakeholders.
Maintains a continuous and thorough knowledge of current corporate and other divisions' issues and initiatives.
Participates on various committees, task forces, project teams, etc. as a divisional representative.

Key Qualifications:

Post-secondary education in Public Administration, Business Administration, Financial Management or a related discipline, or the equivalent combination of education and/or experience. An accounting designation (CPA, CA, CGA or CMA) will be considered as an asset
Considerable experience conducting research and financial analysis. Ability to conceptualize information, develop options and recommend solutions to support decision-making.
Considerable experience in one or more of the following areas: asset management projects, maintaining inventory databases, utilizing Asset Management software, developing and controlling operational budgets, communications, and/or public relations.
Considerable experience using enterprise-wide computer-based and financial systems such as SAP, Excel spreadsheets, and other Microsoft Office Applications (Access, Word, PowerPoint).
Considerable experience in researching, assessing, planning, developing, implementing, and monitoring broad scale policies, programs, processes, and management systems to identify opportunities for improvements to service efficiency and effectiveness and customer service delivery.
Ability to interpret complex language of government regulations and knowledge of relevant by-laws related to business licensing, permitting and enforcement.
Knowledge of municipal licensing & standards related services and operations, especially as it relates to application, issuance renewal and appeal processes in a licensing service, permit and administration environment.
Familiarity with municipal government operations, approval processes and political structure relevant government legislation including the Municipal Freedom of Information Act, Employment Standards Act, Human Rights Act, and the Occupational Health & Safety Act.

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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More about this job

Responsibilities

The Program Manager will lead centralized operational support initiatives, focusing on asset management, fleet technologies, and financial analysis to drive data-driven decision-making. They are responsible for managing project budgets, overseeing complaint management systems, and implementing strategic policies to improve service efficiency.

Requirements

Candidates must possess post-secondary education in Public Administration, Business Administration, or Financial Management, with considerable experience in research and financial analysis. Proficiency in enterprise-wide financial systems like SAP and experience in asset management or operational budget control are required.

Skills

Financial analysis
Budget management
Asset management
Project management
Change management
Data-driven decision making
Policy development
Internal controls
SAP
Microsoft Office
Research
Compliance
Inventory management
Public administration
Financial reporting

Visa sponsorship

Not detected in the job text

Keywords

Operations
Maintenance
Municipal Licensing
Finance
Business Services
Asset Management
Fleet Technologies
Budgeting
Financial Analysis
SAP
Change Management
Policy Development
Internal Controls
Data Analysis
Public Administration
Business Administration
CPA
CA
CGA
CMA
Municipal Government
Compliance
Inventory Management
Reporting
Strategic Planning

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