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Added 10 mins ago
SA
Restaurant General Manager
SSP America
Mississauga, ON
- Full-time
…challenge. As the Restaurant General Manager, you run the show. You lead the full restaurant operation, collaborate with airport authorities, coach a diverse team, and make decisions that…
Added 40 mins ago
Emergency Services Administration Assistant
The City of Red Deer
Red Deer, AB
…role plays an important part in supporting the administrative operations behind emergency response services by coordinating training and meetings, maintaining records and reporting systems,…
Added 1 hour ago
H
Manager Care Team Regina Pioneer Village Dementia Care
HealthCareersInSask.ca
Regina, SK
- Full-time
…within the portfolio and across the organization to support operations. The Manager will develop partnerships and work closely with system and community…
Added 1 hour ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will lead organizational change and influence leaders at all levels of the organization to embed safety, risk management, prevention, and employee well-being into strategic and…
Added 1 hour ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 1 hour ago
TC
coordinator
TJX Canada – Winners, Marshalls, HomeSense
Surrey, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
YD
Senior HR Generalist. – Application deadline: Open until filled.
Yellowknives Dene First Nation
Yellowknife, NT
- Full-time
This is a full-time position based in Dettah Monday to Friday, with occasional visits to Ndilo.
Added 3 hours ago
BT
Client Service & Intake Administrator
Baker Tilly Canada
Iqaluit, NU
- Full-time
…organizing, documenting, and tracking client information from the time it is received through to preparation. This role is critical to ensuring complete intake packages, clear client…
Added 3 hours ago
S
Project Estimator
Sedgman
Vancouver, BC
- Full-time
…safe, rewarding and fulfilling careers for our people. We are a full project life cycle delivery company incorporating the development, project execution and ongoing operations phases of…
Added 3 hours ago
S
Senior Electrical Engineer
Sedgman
Montreal, QC
- Full-time
Lead the electrical team in the execution of electrical engineering and design for mineral processing projects and associated infrastructure. (may include: industrial processing, precious…
Added 3 hours ago
VA
Captain, CRJ (Domestic)
Voyageur Aviation
North Bay, ON
- Full-time
…wholly owned subsidiary of Chorus Aviation Inc.), we offer a full suite of specialized aviation services - from engineering and maintenance capabilities, part sales and logistics management…
Added 3 hours ago
PROGRAM MANAGER SERVICE OPERATNL SUPPORT
City of Toronto
ON · Toronto, ON
Job Type & Duration: Full-time, Temporary Vacancy (18 months)
Added 3 hours ago
Manager, Finance
Rogers Communications
Toronto, ON
Assist in the modelling of CEX Long Range Plan, help lead the process with business/finance primes to set meaningful and reasonable financial target/outcome for the CEX BU
Added 3 hours ago
VA
Domestic Captain, Dash 8-300
Voyageur Aviation
North Bay, ON
- Full-time
…wholly owned subsidiary of Chorus Aviation Inc.), we offer a full suite of specialized aviation services - from engineering and maintenance capabilities, part sales and logistics management…
Added 4 hours ago
TT
coordinator
The TJX Companies, Inc.
Surrey, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 5 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Added 5 hours ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Orangeville, ON
- Full-time
Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
Added 5 hours ago
PG
Manufacturing Engineering Manager
Pangeo Group
Vaughan, ON
- $100,000 to $130,000 CAD / year
- Full-time
…machining plant in Vaughan, Ontario. As Engineering Manager, you lead the Manufacturing Engineering function and carry full accountability for its performance, from new-product process…
Added 5 hours ago
PG
Plant Manager-Manufacturing
Pangeo Group
Vaughan, ON
- $150,000 to $190,000 CAD / year
- Full-time
This is a build and run role through start-up and ramp. You'll lead the management team, drive the key customer programs and process development that set the plant apart, and grow a diverse…
Added 6 hours ago
HG
B2B Sales Specialist
Hello Gubby
Remote, Canada
- Remote
Hello Gubby is the AI front desk for small businesses, and it’s growing into a full customer operations platform: the Intercom for small businesses.
Added 6 hours ago
MR
Senior Bookkeeper
MoveSmart Rentals
Mississauga, ON
- Full-time
Ability to work full-time from our Vaughan office
Added 6 hours ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
We are seeking an experienced Director, FinOps (Cloud Financial Management) to build, lead, and mature an enterprise FinOps program focused on delivering measurable and sustainable cloud…
Added 6 hours ago
KH
Property Manager
KY Home Solution
Charlottetown, PE
- Full-time
You will be responsible for the full cycle of property management, including marketing, leasing, tenant relations, and day-to-day operations. This is a fast-paced, in-person role that…
Added 6 hours ago
QR
Warehouse - Team Leader
Quincaillerie Richelieu
Kitchener, ON
- Full-time
…perform their jobs and participates in strategic planning of…
Added 6 hours ago
AP
Operations Delivery Director
Allianz Partners
Cambridge, ON
- Full-time
96265 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

City of Toronto

PROGRAM MANAGER SERVICE OPERATNL SUPPORT

ON, Canada
Toronto, ON, M4Y 0E6, Canada

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Job details

Apply by: Nov 10, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Oct 23, 2026

Original job description

Job ID: 67425
Job Category: Operations & Maintenance
Division & Section: Municipal Licensing & Standards, MLS Finance & Business Services
Work Location: 1530 Markham Road, Scarborough, ON M1B 3G4 and City Hall, 100 Queen St W., Toronto, ON M5H 2N1 *Travel between various work locations may be required*
Job Type & Duration: Full-time, Temporary Vacancy (18 months)
Salary: $105,241.00 - $160,649.00
Shift Information: Monday to Friday, 35 hours per week (Hybrid)
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 26-Oct-2026 to 09-Nov-2026

Program Manager, Service Operational Support (Finance & Business Services)

The Municipal Licensing and Standards (MLS) Division supports the City of Toronto the City of Toronto by contributing to the safety, vibrancy, and maintenance of communities by being a leader in the effective delivery of by-law administration and enforcement services, business licensing and permitting, and animal care services.

The Municipal Licensing and Standards Division is looking for one (1) Program Manager, Service Operational Support to join their team. As the Program Manager, Service Operational Support, you will be reporting to the Manager Finance and Business Services. This role enables the successful delivery of key financial, budget and ad-hoc analysis in support of key deliverables for the Financial & Business Management function within ML&S

You will lead and oversee centralized operational support initiatives with a primary focus on advancing and administering asset management for the Division. This role will focus on a range of strategic projects and initiatives that involve modernizing services and leveraging Fleet Technologies to drive data-driven decision making. You will play a key role in overseeing all divisional assets ensuring maximum utilization of divisional assets, maintaining effective inventory of all assets and on-going review for compliance with corporate policies. You will develop processes to advance these areas and support operations with implementation.

Ensures that the project expenditures are controlled and maintained within approved budget limitations.
Manages service line specific projects and leads change management initiatives, ensuring effective teamwork, communication, and implementation with high standards of work quality and organizational performance and continuous improvement.
Performs analysis and investigation of budget variances including both high level and activity level analysis of expenditures, revenues, complement, and other performance measures; forecasts expenditure and revenue patterns; highlights to management relevant financial issues with strategic and operational impacts; and recommends options towards resolution of issues.
Develops, reviews, and analyzes financial policies/procedures to ensure the integrity of internal controls.
Manages the service area's complaint management system and oversees reporting requirements.
Develops and implements detailed plans and recommends policies/procedures regarding program specific requirements.
Participates in complex organizational and management change initiatives.
Deals with confidential and sensitive information affecting the service/division's staff, operations and resources and the operating divisions supported.
Establishes an effective and collaborative working relationship with the service area management team, divisional management team, project managers, staff from other City divisions and external stakeholders.
Maintains a continuous and thorough knowledge of current corporate and other divisions' issues and initiatives.
Participates on various committees, task forces, project teams, etc. as a divisional representative.

Key Qualifications:

Post-secondary education in Public Administration, Business Administration, Financial Management or a related discipline, or the equivalent combination of education and/or experience. An accounting designation (CPA, CA, CGA or CMA) will be considered as an asset
Considerable experience conducting research and financial analysis. Ability to conceptualize information, develop options and recommend solutions to support decision-making.
Considerable experience in one or more of the following areas: asset management projects, maintaining inventory databases, utilizing Asset Management software, developing and controlling operational budgets, communications, and/or public relations.
Considerable experience using enterprise-wide computer-based and financial systems such as SAP, Excel spreadsheets, and other Microsoft Office Applications (Access, Word, PowerPoint).
Considerable experience in researching, assessing, planning, developing, implementing, and monitoring broad scale policies, programs, processes, and management systems to identify opportunities for improvements to service efficiency and effectiveness and customer service delivery.
Ability to interpret complex language of government regulations and knowledge of relevant by-laws related to business licensing, permitting and enforcement.
Knowledge of municipal licensing & standards related services and operations, especially as it relates to application, issuance renewal and appeal processes in a licensing service, permit and administration environment.
Familiarity with municipal government operations, approval processes and political structure relevant government legislation including the Municipal Freedom of Information Act, Employment Standards Act, Human Rights Act, and the Occupational Health & Safety Act.

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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More about this job

Responsibilities

The Program Manager will lead centralized operational support initiatives, focusing on asset management, fleet technologies, and financial analysis to drive data-driven decision-making. They are responsible for managing project budgets, overseeing complaint management systems, and implementing strategic policies to improve service efficiency.

Requirements

Candidates must possess post-secondary education in Public Administration, Business Administration, or Financial Management, with considerable experience in research and financial analysis. Proficiency in enterprise-wide financial systems like SAP and experience in asset management or operational budget control are required.

Skills

Financial analysis
Budget management
Asset management
Project management
Change management
Data-driven decision making
Policy development
Internal controls
SAP
Microsoft Office
Research
Compliance
Inventory management
Public administration
Financial reporting

Visa sponsorship

Not detected in the job text

Keywords

Operations
Maintenance
Municipal Licensing
Finance
Business Services
Asset Management
Fleet Technologies
Budgeting
Financial Analysis
SAP
Change Management
Policy Development
Internal Controls
Data Analysis
Public Administration
Business Administration
CPA
CA
CGA
CMA
Municipal Government
Compliance
Inventory Management
Reporting
Strategic Planning

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