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Added 4 mins ago
VC
Activity Aide, Adult Day Program - Full-time
VON Canada (Ontario)
Havelock, ON
- $17.95 to $23.82 CAD / hour
- Full-time
Contributes to the development of the service plan for each client attending the Adult Day Program.
Added 20 mins ago
Support Services Worker - Regular Part Time
Hopewell Support Services
Guelph, ON
Competitive regular hourly wage rate for hours worked range between $23.31 - $29.29 and flexible work schedule based on client & staff needs.
Added 20 mins ago
LO
Retail Sales Supervisor
Livingstone Outdoor
Brandon, MB
- $18 to $25 CAD / hour
- Full-time
At Livingstone Outdoor, we’re looking for a Retail Sales Supervisor who thrives on building real connections, coaching a team, and turning everyday interactions into outstanding customer…
Added 50 mins ago
NP
Program Assistant (PA-1126-T)
New Path Youth and Family Services
Barrie, ON
- Full-time
…records, program goals, general correspondence files and other client files paying particular attention to accuracy and…
Added 50 mins ago
CG
Security Guard - Milton
Commissionaires Great Lakes
Milton, ON
- Full-time
Other duties as may be required by the client or site supervisor
Added 50 mins ago
I
Nettoyeur à d'entretien à temps partiel - PT Cleaner
ISS
Gatineau, QC
- $24 CAD / hour
- Part-time
Comprendre le service à la clientèle et la satisfaction
Added 1 hour ago
S
Security Site Supervisor - New Westminster
SSRG
New Westminster, BC
- Full-time
We are looking for professional, reliable, and customer-focused Security Site Supervisor to join our team in New Westminster.
Added 1 hour ago
MA
Project Expeditor
Manpower Alberta
Calgary, AB
- Contract
Build and maintain strong relationships with all stakeholders including, but not limited to, vendors and key client groups such as; engineering, project team members, project contractors,…
Added 1 hour ago
LC
Case Manager, Psychogeriatric_FT-Perm
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Full-time
…housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC)…
Added 2 hours ago
ME
Professional Delivery Driver
McDougall Energy Inc.
Cochrane, ON
- Full-time
…transportation of products while upholding a high standard of customer service. Safety is paramount, and we expect our drivers to demonstrate safe driving practices and professional conduct…
Added 2 hours ago
RB
Engineering Assistant
R.J. Burnside & Associates Limited
Thunder Bay, ON
- Full-time
Grow and develop your technical expertise as part of a team, including working with your supervisor and other leadership/coaches/mentors within the organization;
Added 2 hours ago
HF
Investor Services Supervisor
HS Financial Technologies
Halifax, NS
- Full-time
An Investor Services Supervisor will be required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by…
Added 2 hours ago
LC
Case Manager_FT-Contract
LOFT Community Services
Whitchurch-Stouffville, ON
- $57,007 to $71,647 CAD / year
- Contract
…to 6 months. This program offers intensive case management service, 24-hour PSW support, residential support Worker, medication support, navigation and coordination to community supports,…
Added 2 hours ago
LC
Personal Support Worker_FT-Perm
LOFT Community Services
Whitchurch-Stouffville, ON
- $53,776 to $55,109 CAD / year
- Full-time
…to 6 months. This program offers intensive case management service, 24-hour PSW support, residential support Worker, medication support, navigation and coordination to community supports,…
Added 4 hours ago
CH
Supervisor
Covenant Health Canada
Banff, AB
- Part-time
…Covenant Banff Mineral Springs Hospital site has an opening for a Supervisor on the Nutrition, Food, Linen and Environmental Services (NFLES) Team. The Supervisor reports to the Manager,…
Added 5 hours ago
CG
Food Service Manager , Culinary and Food Operations
Compass Group Canada
Dubreuilville, ON
- Full-time
Now, If You Were To Come On Board As Our Food Service Manager, We'd Ask You To Do The Following For Us
Added 5 hours ago
C
Building Operator (Critical Environment)
CBRE
Toronto, ON · Scarborough, ON
- Full-time
Mitigate risk to raised floor operation by reacting to abnormal incidents, managing service support and communicating details to supervisor and client.
Added 5 hours ago
SH
Community Outreach Support Worker
SafeHope Home
Bowmanville, ON
- Full-time
- Participate in team-based approaches to problem-solving and service planning - Travel within the region to meet client and program needs
Added 6 hours ago
CG
Supervisor Part Time
Compass Group Canada
Winnipeg, MB
- $18.86 CAD / hour
- Part-time
The Gather Supervisor is responsible for achieving revenue targets for Gather and The Leaf Coffee Bar, as well as operational standards and efficiency related to running the restaurant and…
Added 6 hours ago
CG
Route Driver Full Time
Compass Group Canada
Winnipeg, MB
- Full-time
Reports all client and/or customer complaints to immediate supervisor in a timely manner.
Added 6 hours ago
CG
Environmental Services Supervisor, Healthcare - Contract (Afternoon and Evening)
Compass Group Canada
St. John's, NL
- Full-time
…occasion termination in accordance with Compass Standards, Client Contract and applicable Union Collective…
Added 6 hours ago
CG
Environmental Services Supervisor, Healthcare - Contract
Compass Group Canada
St. John's, NL
- Full-time
…occasion termination in accordance with Compass Standards, Client Contract and applicable Union Collective…
Added 6 hours ago
CG
Environmental Services Supervisor
Compass Group Canada
St. John's, NL
- Full-time
…occasion termination in accordance with Compass Standards, Client Contract and applicable Union Collective…
Added 6 hours ago
CG
Head Cook, Full Time
Compass Group Canada
Sudbury, ON · Greater Sudbury, ON
- $22 CAD / hour
- Full-time
Respond to customer and client requests in a professional manner.
Added 6 hours ago
CG
Dining Room Supervisor, Full Time
Compass Group Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
We are seeking an outgoing and highly motivated Dining Hall Supervisor to lead daily front-of-house operations in a large, fast-paced dining environment. The successful candidate will have…

City of Toronto

SHIFT LEADER

Toronto, ON, M5V 3H5, Canada

Salary: $89,337.00- $132,880

Apply About employer

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Job details

Pay: Salary: $89,337.00- $132,880
Apply by: Nov 19, 2026
Working hours: 20 - 40 hours per week
Posting language: English
Posted: Nov 3, 2026

Original job description

Job ID: 44478

Job Category: Community & Social Services

Division & Section: Toronto Shelter & Support Services, Homelessness Init & Prevention Svcs

Work Location: Various Locations (On Site). Please see below.

Job Type & Duration: Part-Time, Ongoing

Salary: $89,337.00- $132,880

Shift Information: Rotating Shifts (Days, Afternoons, Overnights). Monday to Sunday.

Affiliation: Non-Union

Number of Positions Open: 10+

Posting Period: 03-Nov-2026 to 18-Nov-2026

Join Us!

If you are interested in learning more about the Part-Time Shift Leader role, you can participate in a virtual Microsoft Teams information session on Friday, November 6th, 2026, from 1:00pm to 2:00pm. You will have the opportunity to ask questions related to the position, working for the City of Toronto's Toronto Shelter and Support Services Division, as well as the City's application process.

Please register to participate in the information session using the following link:

https://events.teams.microsoft.com/event/7ab89436-2501-40e9-a78b-18473dd1df23@f0bc8ec6-9ed8-4d0c-9189-411ad949cc65?source=copyLinkLegacyShareEventDialog

It is important to note that this is a public information session. To remain anonymous, participants must join through web browser and ensure their login name reflects that preference.

Here's a chance to make a difference in the lives of people experiencing homelessness! Working within the City of Toronto's Shelter and Support Services Division, you'll lead a dedicated team delivering shelter services while promoting stable housing solutions.

Reporting to the Program Supervisor and/or designate, and working as part of a collaborative management team, you will supervise all shift operations involved in providing services throughout a 24/7 operation, to meet client needs in a client-focused, holistic manner in accordance with divisional policies and procedures and applicable legislation. For more information about the City of Toronto's Programs and Services, please visit our website at: https://www.toronto.ca/community-people/housing-shelter/homeless-help/

As a Shift Leader, you'll provide day-to-day supervision to assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning, while encouraging innovation, evaluating performance, and leading staff development through encouragement, motivation, and training. You will also respond to unplanned staffing gaps and proactively adjusts staffing schedules to maintain adequate coverage in fiscally accountable manner.

Supporting the wellbeing of your staff and team will be an integral part of this role, including creating a culture of psychological safety and maintaining a supportive work environment. Your ability to coach, mentor, and connect with staff and model behaviours that encourage work-life balance, respecting boundaries, and fosters an environment where your staff feel valued and supported, will contribute greatly to ensuring positive workplace mental health. You will also play a role in supporting staff after serious occurrences, raising awareness about available well being resources, and engaging in workplace wellness initiatives. You may also have to manage labour relations, such as hearing and responding to staff grievances and conducting performance management with staff when needed.

Working collaboratively with other supervisory staff, you'll facilitate coordinated Housing First case management services for individuals and families to assist them in achieving housing stability in the community, ensuring clients receive appropriate counselling, support, or referrals, and mediating n their behalf with other service providers. We will also count on you to gather and maintain statistical data and other information on programs for reports, forecast needs and monitor policy and program activities, recommend options, and implement changes to improve operational performance and service delivery.

Your ability to manage administrative duties associated with shelter or institutional operations will prove invaluable as you administer various client funds, TTC tokens, taxis, and voucher issuance, and ensure that appropriate controls and records are kept. This also includes monitoring program operations and providing leadership in service planning and program policy development that in corporates identified needs, with input from clients and community agencies.

As a Shift Leader, you will respond to community concerns and emerging issues, providing timely, professional, and customer-focused service to members of the public.

This includes skills in customer service, communicating with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints, applying verbal de-escalation and crisis prevention techniques in defusing potentially volatile situations.

Key Qualifications:

Post-secondary education in Social Services or other relevant discipline related to the job function, or the equivalent combination of education and experience.
Considerable experience supervising, coaching, and supporting frontline staff in a social services or human services environment.
Considerable experience in assisting vulnerable persons who are experiencing psycho/social/physical, emotional and/or environmental problems in a social service setting or human services environment.
Experience working with mobile and outdoor outreach teams would be an asset.
Possession of a valid Ontario Class "G" Driver's Licence would be an asset.
Ability to work rotating shifts, including days, evenings, overnights, weekends and holidays on a pre-scheduled and call-in basis.
Ability to monitor program operations and maintaining compliance with organizational policies and procedures.
Ability to respond to and resolve community concerns
Understanding of and commitment to working from a harm reduction, anti-oppression, and trauma-informed care approach.
Ability to manage administrative duties associated with shelter or institutional operations, ensuring compliance with divisional and legislative guidelines and policies through continuous monitoring and evaluation.
Knowledge of current issues related to homelessness, including working with street involved individuals, Housing First, harm reduction, addiction, social work, social housing, alternative and supportive housing, income security, mental health, emergency shelter, community support/health agencies, etc.
Knowledge of working with Indigenous populations and/or lived experience as an Indigenous person.
Given the possibly traumatic nature of events encountered in the course of duties, must exhibit a personal history of resilience, and demonstrate a commitment to wellness, both for self and staff.
Familiarity with government legislation in the areas of Occupational Health and Safety, Human Rights, and other relevant legislation.
Familiarity working with unhoused populations considered an asset.

SHIFT INFORMATION:
For all programs in the Toronto Shelter and Support Services Division, which operate 24 hours a day / seven days a week, part-time employees are expected to be available to work all shifts (days, afternoons & overnight shifts) four (4) separate days a week, of which two (2) days must include Saturdays & Sundays. Hours of work will be determined based on operational needs.

PLEASE NOTE:
Work schedules are posted six (6) weeks in advance and Part-Time Shift Leaders work on average between 20 - 40 hours per week. As full-time opportunities arise, our part-time workforce receives consideration prior to external candidates.

A Vulnerable Sector Police Reference Check will be required as a condition of employment.

A Police Reference Check program brochure is available at https://www.toronto.ca/city-government/accountability-operations-customer-service/city-administration/corporate-policies/people-equity-policies/police-reference-check/

Work Location/Divisional Portfolio Information:

Streets to Homes - 129 Peter Street & 51 Lisgar Street
Isolation & Recovery Program - 2180 Islington Avenue
Birkdale Portfolio - 1229 Ellesmere Rd & Satellite Locations
Scarborough Women's Shelter - 20 Milner Business Court
Toronto Plaza Portfolio - 1677 Wilson Ave & Satellite Locations

Other sites as necessary.

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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More about this job

Responsibilities

The Shift Leader will supervise daily shelter operations, ensuring effective team performance and high-quality service delivery in a 24/7 environment. They will also facilitate Housing First case management, manage administrative duties, and provide support to staff and clients to ensure a safe and supportive environment.

Requirements

Candidates must possess post-secondary education in Social Services or a related discipline and have considerable experience supervising frontline staff in a social services setting. A strong understanding of homelessness, harm reduction, and trauma-informed care is required, along with the ability to work rotating shifts.

Skills

Staff supervision
Crisis intervention
Conflict resolution
Case management
Harm reduction
Trauma-informed care
Performance management
Administrative management
Customer service
Verbal de-escalation
Policy development
Team leadership
Mental health support
Reporting
Staff training
Resource coordination

Visa sponsorship

Not detected in the job text

Keywords

Social Services
Homelessness
Shelter Services
Housing First
Harm Reduction
Trauma-Informed Care
Anti-Oppression
Staff Supervision
Crisis Prevention
Performance Management
Labour Relations
Case Management
Mental Health
Addiction
Community Support
Occupational Health and Safety
Human Rights
Data Reporting
Policy Development
Leadership
Coaching
Mentoring
Public Service
Emergency Shelter
Social Housing
Income Security
De-escalation
Vulnerable Sector Check
Microsoft Teams

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