SUPPORT ASSISTANT C

Job ID: 66845

Job Category: Administrative

Division & Section: Seniors Services & Long-Term Care, LTC Regional Services

Work Location:  Carefree Lodge, 306 Finch Ave E, Toronto, M2N 4S5

Job Type & Duration: Part Time, Indefinite

Hourly Rate and Wage Grade: $32.83 to $35.82, TH0006, Wage Grade 6

Shift Information: Weekends, Saturday & Sunday, Shift (7:00am-3:00pm)

Affiliation: L79 PT LTCH&S

Number of Positions Open: 1

Posting Period: 03-Nov-2026 to 18-Nov-2026

Please note this posting may be used to fill upcoming vacancies across our 10 Long- Term Care homes as they arise.

The City’s Seniors Services and Long-Term Care Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City’s 10 directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit. 

Major Responsibilities:

• Provides customer service by answering telephone and responding to inquiries requiring broad knowledge of the operational area/function.
• Prepares, researches, maintains and processes documents, selects and presents data.
• Drafts correspondence, and determines and corrects errors.
• Develops spreadsheets, inputs, updates and maintains data such as resident information (e.g. census, resident health card information and/or census, annual medicals and charts, scheduling and documenting).
• Operates office equipment and computers, utilizing a variety of software packages, applying speed, skill and accuracy.
• Utilizes layout, formatting and keyboarding skills using computer.
• Maintains filing and retrieval systems for records/documents (e.g. Resident Directory and/or Resident Statistics).
• Provides word processing, photocopying, faxing and filling support.
• Issues/completes receipts/documentation.
• Receives, balances and records payments and completes receipts.
• Coordinates meeting rooms, bookings and special requirements for meetings and events.
• Attends meetings, takes and transcribes minutes.
• Provides backup assistance as required for various administrative functions.
• Monitors, orders and maintains supplies/resource materials for the home.

Key Qualifications: Your application must describe your qualifications as they relate to:

1. Considerable experience using computers and a variety of software packages such as Microsoft Office Suite (i.e. Microsoft Word, Excel, Access, email).
2. Experience creating and formatting documents, reports, charts and presentations.
3. Experience working with various filing systems and the management of large volumes of information.
4. Experience with planning, scheduling, coordinating, and maintaining staff schedules.

You must also have:

• Good verbal and written communication skills with strong attention to detail.
• Good interpersonal, conflict management and problem solving skills.
• Ability to create contract release orders and enter goods receipts using SAP.
• Familiarity with medical terminology.
• Knowledge of Ministry of Health & Long-Term Care Standards.
• Knowledge of database and payroll related applications such as SAP, QUATRO, Resident Financial Management System, XIBUY.
• Ability to establish effective and strong working relationships.
• Ability to deal effectively and courteously with residents, families, general public and all levels of staff.
• Ability to plan, organize and manage work with minimal supervision and complete assigned duties within timelines.
• Ability to work well autonomously or within a group or team environment.
• Ability to work in a customer service environment
• Ability to handle confidential and sensitive information with discretion and tact.
• Ability and willingness to participate in in-service education programs.
• Ability and willingness to work shift work, evenings, weekends and holidays as needed.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
  
  

Please Note:

• As a condition of employment with the Seniors Services & Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79/10).

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.


Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.