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Added 4 mins ago
GO
Maintenance Performance Analyst
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
…housing services for communities across Nunavut? Reporting to the Manager, Strategic Asset Management, the maintenance performance analyst provides analytical expertise and support to the…
Added 1 hour ago
PE
Human Resources Manager (Interim)
Phasor Engineering Inc
Calgary, AB
- Contract
The Human Resources Manager (Interim) will oversee a broad range of HR operations and employee lifecycle activities across Canada and the United States. Reporting to the VP Finance this…
Added 1 hour ago
PE
Human Resources Manager (Interim)
Phasor Engineering Inc
Calgary, AB
- Contract
The Human Resources Manager (Interim) will oversee a broad range of HR operations and employee lifecycle activities across Canada and the United States. Reporting to the VP Finance this…
Added 2 hours ago
T
Product Marketing Manager (B2C FinTech)
Talencore
Toronto, ON
- Full-time
Our client, a Series B fintech with a team of 70+ members and 100%+ YoY growth, is hiring a Product Marketing Manager in Toronto. They’re building a financial platform that helps U.S. real…
Added 2 hours ago
CM
Human Resources Manager
Canadian Mental Health Association
Kenora, ON
- Full-time
Perform any workforce planning, career development, benefit planning and other strategic planning to tackle human capital related issues at CMHA, Kenora Branch.
Added 3 hours ago
CM
2026-062 - PFT Program Manager, Regional Multidisciplinary Teams
Canadian Mental Health Association HPE
Prince Edward, ON · Quinte West, ON
- Full-time
As a member of the leadership team, the Program Manager supports organizational transformation, workforce planning, continuous quality improvement, and regional system collaboration while…
Added 3 hours ago
NI
Account Manager
Network Innovations
Calgary, AB
- Full-time
…Innovations is looking for an ambitious, self-motivated Account Manager to drive commercial success across complex, mission-critical networking…
Added 3 hours ago
GF
Talent Acquisition Partner
General Fusion Inc.
Richmond, BC
- Full-time
Reporting to the Manager, People & Culture, the Talent Acquisition Partner will be a hands-on, full-cycle recruiter with primary responsibility for a portfolio of General Fusion's…
Added 4 hours ago
NF
Bakery InStore Department Manager Part Time Day
No Frills
Whitby, ON
- Part-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable…
Added 4 hours ago
CC
Head of Security Operations
CMA CGM
Montreal, QC
- Full-time
…They provide cross-product oversight of operations activities, workforce capacity, budget adequacy, KPIs, incident trends, automation needs, and operational readiness for new features. They…
Added 5 hours ago
M
Department Manager, Member Experience
MEC
Vancouver, BC
- $56,000 to $69,900 CAD / year
- Full-time
As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and…
Added 5 hours ago
Product Marketing Manager (B2C FinTech)
Talencore
Toronto, ON
Our client, a Series B fintech with a team of 70+ members and 100%+ YoY growth, is hiring a Product Marketing Manager in Toronto. They’re building a financial platform that helps U.S. real…
Added 5 hours ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your…
Added 5 hours ago
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Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your…
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Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your…
Added 7 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 7 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…trusted resource for administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 9 hours ago
A
Environmental Compliance Manager, EU EAP Field
Amazon
SK
- Full-time
Added 9 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 9 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 9 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 9 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 11 hours ago
W
Senior Process Engineer (Minerals & Metals)
Wood
Burlington, ON
- $157,000 to $192,000 CAD / year
- Full-time
Reporting to the Process Department Manager, this role has overall responsibility to manage and execute the delivery of best practice process plant designs and associated services in…
Added 13 hours ago
B
Senior Analyst, FP&A
BRP
Montreal, QC
- Full-time
…business. The Senior Analyst will report to the Global Finance Manager for Parts, Accessories & Apparel Revenue while maintaining a dotted‑line relationship with the Direct-to-Consumer…
Added 17 hours ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your…

City of Vancouver

Senior Manager, Enterprise Capabilities

Vancouver, BC, V6A 4K6, Canada

Salary Information: Pay Grade RNG-111: $129,375 to $170,231 per annum · Full-time

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Job details

Pay: Salary Information: Pay Grade RNG-111: $129,375 to $170,231 per annum
Job type: Full-time
Apply by: Nov 19, 2026
Experience: 5 - 10 years of recent experience as a technologist, with a particular focus on identity management, payment processing, and service management.
Posting language: English
Posted: Sep 2, 2026

Original job description

Requisition ID: 47099

Organization

Vancouver is consistently ranked as one of the world’s most liveable and environmentally sustainable cities. Recognized among BC’s Top Employers and Canada’s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.

With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.

Main Purpose and Function

The City of Vancouver is looking for an experienced, visionary leader to support our objective of service modernization. Responsible for the delivery of reusable enterprise capabilities that can be leveraged across digital products and services in areas including identity, payment processing, address management and others as driven by organizational priorities, this role presents an exciting opportunity for the right technologist to drive change and maximize the value and impact of strategic technology investments

The Senior Manager: Enterprise Capabilities, Technology Services is responsible for planning, directing and co-ordinating the operations and strategic development of services and products to optimize the performance of processes across areas including Technology Services and the City. They are Responsible for collaborating with other business and technology leaders to design, implement, deliver and operate enterprise services and solutions that generate business value.

The Senior Manager: Enterprise Capabilities provides the vision for a suite of innovative digital services, creates the roadmap, continuously manages feature prioritization (including analysis and fixes) and works closely with project management, supporting TS, Digital and Business areas to ensure scheduled delivery of services. Ultimately, the Senior Manager: Enterprise Capabilities works with key business and TS, Digital and contact centre stakeholders to ensure alignment between business drivers and goals, TS capacity and capability and agreed, prioritized direction of service evolution.

The role contributes to departmental planning activities, making recommendations for changes in methods, processes and procedures that may impact financial and operational areas as well as staffing workloads, working conditions, changes in positions or staffing levels.

Specific Duties and Responsibilities

Leadership and Guidance:

Provides leadership and guidance to staff, contractors, and vendors for the successful delivery of enterprise capabilities identified as critical to the Annual Technology Plan and operational targets.
Guides team supervisors and members in analyzing and resolving complex problems, assessing risk and impact on business units.
Presenting optimized solutions that blend business, technological, process and knowledge capabilities.

Product and Service Ownership:

Owns and sets the strategy for related products and services oriented to modernization of City services, ensuring alignment with business unit goals.
Manages a backlog of features and requirements, working with stakeholders to monitor impacts of business and technology changes.

Technology Planning, Innovation and Service Excellence:

Leverages emerging technologies, including cloud-based services, to drive efficiency and effectiveness.
Conducts technology assessments, analyzes the competitive landscape, and incorporates industry innovations into product planning.
Identifies and measures key customer service KPIs, develops strategic objectives to improve service delivery, and enhances effectiveness and efficiency.

Stakeholder Collaboration:

Partners with City Departments and internal stakeholders, fostering positive relationships and supporting Service Level Agreements.
Represents the Technology Services department at senior management levels to ensure cohesion during process evolution.

Business Alignment and Collaboration:

Collaborates with business leaders to understand business drivers, challenges, and strategies for improved outcomes.
Recommends technology solutions impacting processes, procedures, job responsibilities, and staffing levels.

Decision-Making and Team Leadership:

Accesses sensitive strategic and business information for informed decision-making that impacts service delivery.
Applies complex corporate knowledge to develop strategic plans and operating models, requiring extensive technical know-how.
Leads a team of technical supporting roles, providing direction, coaching, and accountability for product deliverables.
Manages hiring, performance evaluation, coaching, career development, succession planning, and training.

Service Delivery Framework and Model:

Designs and scales service delivery frameworks and enterprise capabilities for multidisciplinary teams, both internal and external-facing digital offerings.
Orchestrates enterprise governance for coordinated and aligned team efforts.

Project Management, Continuous Improvement and Reporting:

Leads the transition from project-based to product-oriented work, focusing on outcomes and team coordination.
Promotes shifts in governance, learning approaches, and team models for enhanced adaptability and co-creation.
Conducts regular technology assessments, reports on portfolio product status, and communicates with business units and TS teams.
Stewards and evangelizes critical shifts required for a successful transition to a co-creation team model.
Undertakes other duties and responsibilities as assigned.

Qualifications

Education and Experience:

Bachelor’s degree in computer science or business administration and a minimum of seven (7) years of relevant TS experience as Product Owner or Technical Product Manager, or an equivalent combination of education, training and experience.
Experience working within organizations that are multi-disciplinary and have numerous stakeholders with competing interests.
Experience with business analysis and/or process engineering.
5 - 10 years of recent experience as a technologist, with a particular focus on identity management, payment processing, and service management.

Knowledge, Skills and Abilities:

Extensive knowledge of the techniques required to:
- Formulate a product strategy and develop a product vision.
- Leverage human-centred and service design approaches to ensure products and services address real user needs.
- Define MVP (Minimum Viable Product) as a whole and for releases.
- Perform feature and activity prioritization (knowledge of different prioritization techniques: KANO, Cost-Value, Quality Function Deployment, Opportunity Scoring, Buy a Feature, Story Mapping and MoSCoW.
- Assign value to features with a corresponding measurement (metric).
Possess a deep understanding of digital trends and emerging technologies and proven track record of incorporating the same into an organization's digital strategy.
Extensive knowledge of application lifecycle management.
Extensive knowledge of technology solutions and trends relevant to a business unit’s needs.
Extensive knowledge of leadership/management practices and procedures.
Excellent analytical, writing, and communication skills.
Strong attention to detail.
Excellent customer service skills and expertise in relating to vendors, c-suite stakeholders and business colleagues.
Demonstrated operational and project management skills: outcome focused and team oriented.
Ability to foster a culture of innovation within the organization, driving creativity and out-of-the-box thinking. This includes experience in managing and leading innovation teams or initiatives.
Ability to negotiate and obtain agreement among different stakeholders and competing priorities and objectives.
Ability to effectively and positively influence others in a team-oriented, collaborative environment.
Ability to communicate effectively; foster high standards; coach; inspire and manage multi-disciplinary teams in a fast-paced, performance-focused environment using excellent interpersonal, visual design, presentation and written skills.
Ability to establish and maintain effective working relationships with a variety of internal and external contacts and team members to provide advice, information and assistance.
Ability to handle business critical, confidential and sensitive information.
Ability to work under pressure, manage multiple priorities and respond to requests in a timely manner.

Business Unit/Department: IT, Digital Strategy & 311

Affiliation: Senior Exempt

Employment Type: Regular Full Time

Position Start Date: December 2026

Salary Information: Pay Grade RNG-111: $129,375 to $170,231 per annum

Application Close: November 18, 2026

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

The City of Vancouver acknowledges that it is situated on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), and səlilwətaɬ (Tsleil-Waututh Nation). More about unceded traditional territories

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.

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More about this job

Responsibilities

The Senior Manager leads the strategic development and delivery of enterprise capabilities, including identity and payment processing services. They collaborate with business and technology leaders to align digital service roadmaps with organizational goals and operational requirements.

Requirements

Candidates must possess a bachelor's degree in computer science or business administration and at least seven years of relevant experience as a Product Owner or Technical Product Manager. Strong expertise in digital trends, service design, and managing multi-disciplinary teams is essential for this role.

Skills

Product strategy
Product vision
Human-centred design
Service design
Feature prioritization
Digital strategy
Leadership
Analytical skills
Customer service
Project management
Stakeholder management
Identity management
Payment processing
Service management
Change management

Benefits

Professional development
Inclusive workplace
Meaningful work

Visa sponsorship

Not detected in the job text

Keywords

Enterprise capabilities
Digital modernization
Identity management
Payment processing
Product owner
Technical product manager
Cloud-based services
Service level agreements
Governance
KANO
MoSCoW
Story mapping
MVP
Technology services
Business analysis
Process engineering
Strategic planning
Stakeholder engagement
Innovation
Performance management
Digital transformation
Portfolio management
Co-creation
Technology assessment
Operational excellence

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